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Stats 421,215 topics posted 7,109 include Best Reply by Wix Team
Replies(59 replies total)
Replied by littleyogischool May 12, 2014
My email address I brought through WIX does not receive emails. I have tried to send "test" emails from other accounts and they are not received.
Replied by pstables1 May 8, 2014
Once again I am having issues with Gmail which I purchased from Wix as part of my package. Google say my account has been suspended contact app provider (WIX) on my account page they only thing I can do is see that my account is active, no payments have been missed. Spent hours going round in circles with Google directing me back to Wix
Can someone help me out here as I'm loosing work
Replied by oozietma4 April 29, 2014
I purchased an email when I bought the account. However I can't seem to be able to set it up I keep going in circles between the support pages and email troubleshooter.
Replied by eds287 April 11, 2014
I want to set upthe mail system on my mac to recieve and send emails from firstname.lastname@example.org which i purchased from Wix.. The set up on my mac is asking for the incoming mail server details. Can you supply these. Also can this email be set up to forward emails to mac mail system.
Replied by saxmanbobby April 11, 2014Not getting any emails from my Email I purchased from WIX
I purchased a WIX account, set up the email/ the instructions and now do not get any emails.
When I attempted to check the settings, I was shot to my Google account, which gave me a message that my WIX email was no longer associated with my account.
When I went to my Google account and attempted to add the email I purchase from WIX back to the account, Google sent a verification email to the email that isn't working - so I obviously did not receive it.
Thought we would do a work around and add the email to my Yahoo account, but no pop or smtp info is provided to do such a thing.
I cannot even find a place to get help from WIX other than here.
Replied by emchd33 April 10, 2014
Thank you for taking my call earlier, it was a pleasure speaking with you again. I understand that the issue with receiving emails to a Google email address which you've used for your website to receive messages from still persists. I also understand that when somebody sends you an email to the actual email address not from your website (from the web form) you receive it but from the actual site you cannot receive the message. I'm sorry to hear that you are experiencing this issue and I'll do my best to help you and resolve it.
As I mentioned over the phone the issue is coming from the fact that you have a webhost and mail routed to them and at the same time to the Google Apps account with MX Records pointing to Google which is required when you have account with us and want to receive mail there.
All you need to do is to contact your webhost (Wix.com) and ask them to adjust a setting to divide the mail flow between your website and your Google Apps account. Please, refer to this article from our Help Center for more information:
Can't receive mail from a web form:
If you have any questions or difficulties, please feel free to write back to me anytime, Dave. I'll definitely be happy to help you and resolve the issue in the scope of Google. Also, when you have any updates regarding the issue status after contacting the webhost, please inform me, so that I would know how to assist you further if the issue still persists. I look forward to receiving your reply.
Replied by infogrupogesm April 9, 2014
I connected my own email and the email I bought from you to my domain (www.misalasdeluz.org) and the contact details only get to my personal email... nothing comes to my bought email (email@example.com)
Replied by dhanikac April 9, 2014
im not receiving any emials on my mail after having setup everything, i tried sending my self an email from a diffirent email id onto my website mail id (i.e. firstname.lastname@example.org), i receive mails from every other mail, but when someone tries to contact me through my website (www.dhanikacphotography.com) ,i dont receive any email .. could you please help me with the following at the earliest .
Replied by mccormackfaye April 7, 2014
I have set up an email address when setting up my Wix website. After 5 days I'm still not receiving any emails into my google account when I carry out a test. I've emailed Wix several times & they've copied a thread to me (some totally not related to my issue). I've checked my spam, junk files & am just not getting them. I've also checked my google settings. Am I missing something obvious?
Replied by skyhooksafety April 3, 2014
Clients are starting to tell me via phone that their emails they are sending are bouncing back. Why???
Everything worked fine until a month ago, I changed NO setting at all :(