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wix Wix Team

If you are experiencing a delay in receiving emails, or an email did not arrive to your Google Apps mailbox, please click here for Google Apps support.


For more FAQs about Google Apps, click here.

Replies(59 replies total)

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  • littleyogischool

    Replied by littleyogischool May 12, 2014

    My email address I brought through WIX does not receive emails.  I have tried to send "test" emails from other accounts and they are not received.  




    • Barrios Wix Team

      Replied by Barrios May 12, 2014

      Hi Hollie,


      Click here for information from Google Support.

      For more FAQs about Google Apps, click here.

      Many thanks, Barrios
    • littleyogischool

      Replied by littleyogischool May 18, 2014

      Thanks the emails came through as not being able to be delivered. How can I cancel the email address as it wont work and I dont know how to fix it.  



    • Or Y Wix Team

      Replied by Or Y May 18, 2014



      Please remember you can cancel the auto-renewal payment but not get refunded for the mailbox. Nonetheless, it is best we help you figuring out how to make your mails go through.


      Please elaborate - can you not send mails to specific servers or is it a particular issue with one server?

      Please try sending a test mail to: oryi@wix.com.


      Thank you in advance.

      All the best, Or
  • pstables1

    Replied by pstables1 May 8, 2014

    Once again I am having issues with Gmail which I purchased from Wix as part of my package. Google say my account has been suspended contact app provider (WIX) on my account page they only thing I can do is see that my account is active, no payments have been missed. Spent hours going round in circles with Google directing me back to Wix

    Can someone help me out here as I'm loosing work

    • Omer Wix Team

      Replied by Omer May 8, 2014



      I could not find a google apps purchase under the account you posted. For which account/domain did you purchase google apps through Wix?

  • oozietma4

    Replied by oozietma4 April 29, 2014


    I purchased an email when I bought the account. However I can't seem to be able to set it up I keep going in circles between the support pages and email troubleshooter.




    • Barrios Wix Team

      Replied by Barrios April 30, 2014

      Hi Orna,


      To set up your Google Apps email account:

      1. From the email purchase success page, click Set-Up Now.

      If you have closed the purchase success page, click the Mail Boxes tab from Manage Premium and then clickSet-Up next to the relevant email account.

      2. From Step 1: Set-Up Your Personalized Email Address, type a primary email address and password in the fields.

      The primary email address is the mailbox of the administrator of this email account. In addition to an email address, the administrator will have access to the control panel of the Google Apps Email account.

      3. From the list of blank email fields, click a field to add another email address.
      4. Fill in the email and password as well as the first and last names of the user of this email address.
      5. Repeat Step 3 and 4 for the remaining fields.
      6. Click Next.
      7. From Step 2: Confirm contact details, edit or fill in the fields.

      Add your phone number in the following format: 00+ (country code) (city code) (your number)

      8. Click Create Email.

      Your email account is set up.



      If you are experiencing problems or errors on a certain stage of this process  please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.


      To upload the screenshot, simply click on the "Upload" button and follow the steps.


      Let us know if you require further assistance.

      Many thanks, Barrios
  • eds287

    Replied by eds287 April 11, 2014

    I want to set upthe mail system on my mac to recieve and send emails from info@sparrowlodge.net which i purchased from Wix..  The set up on my mac is asking for the incoming mail server details. Can you supply these. Also can this email be set up to forward emails to mac mail system.



    • Gat Wix Team

      Replied by Gat April 11, 2014


      Please note that anything related to your email settings should be checked with your email provider, as Wix is not your email provider and we just make sure email sent to your domain will reach your email host.

      You can find Google Apps contact information here.


       If they reply with a requirement for any steps to be done on our end please forward us their email entirely by copying it and posting on this thread.



      Gat Wix Team.
  • saxmanbobby

    Replied by saxmanbobby April 11, 2014

    Not getting any emails from my Email I purchased from WIX

    I purchased a WIX account, set up the email/ the instructions and now do not get any emails.

    When I attempted to check the settings, I was shot to my Google account, which gave me a message that my WIX email was no longer associated with my account.

    When I went to my Google account and attempted to add the email I purchase from WIX back to the account, Google sent a verification email to the email that isn't working - so I obviously did not receive it.

    Thought we would do a work around and add the email to my Yahoo account, but no pop or smtp info is provided to do such a thing.

    I cannot even find a place to get help from WIX other than here.

    Please Help!

    • Gat Wix Team

      Replied by Gat April 11, 2014


      I've merged your post to the main thread.

      Please follow the instructions provided in the best reply above.



      Gat Wix Team.
  • emchd33

    Replied by emchd33 April 10, 2014

    Hello Dave,

    Thank you for taking my call earlier, it was a pleasure speaking with you again. I understand that the issue with receiving emails to a Google email address which you've used for your website to receive messages from still persists. I also understand that when somebody sends you an email to the actual email address not from your website (from the web form) you receive it but from the actual site you cannot receive the message. I'm sorry to hear that you are experiencing this issue and I'll do my best to help you and resolve it.

    As I mentioned over the phone the issue is coming from the fact that you have a webhost and mail routed to them and at the same time to the Google Apps account with MX Records pointing to Google which is required when you have account with us and want to receive mail there.

    All you need to do is to contact your webhost (Wix.com) and ask them to adjust a setting to divide the mail flow between your website and your Google Apps account. Please, refer to this article from our Help Center for more information:

    Can't receive mail from a web form:

    If you have any questions or difficulties, please feel free to write back to me anytime, Dave. I'll definitely be happy to help you and resolve the issue in the scope of Google. Also, when you have any updates regarding the issue status after contacting the webhost, please inform me, so that I would know how to assist you further if the issue still persists. I look forward to receiving your reply.

  • infogrupogesm

    Replied by infogrupogesm April 9, 2014

    I connected my own email and the email I bought from you to my domain (www.misalasdeluz.org) and the contact details only get to my personal email... nothing comes to my bought email (info@misalasdeluz.org)

    • Omer Wix Team

      Replied by Omer April 10, 2014



      Please elaborate on what you mean by contact details.

      Are you using a contact form or are you referring to the site contacts in the my account page or something else?

  • dhanikac

    Replied by dhanikac April 9, 2014


    im not receiving any emials on my mail after having setup everything, i tried sending my self an email from a diffirent email id onto my website mail id (i.e. inquiry@dhanikacphotography.com), i receive mails from every other mail, but when someone tries to contact me through my website (www.dhanikacphotography.com) ,i dont receive any email .. could you please help me with the following at the earliest .

    Thank you

    • Natty

      Replied by Natty April 10, 2014


      This is because you have set the wrong email address in your contact form settings as you can see in this screenshot: 

    • dhanikac

      Replied by dhanikac April 10, 2014

      Thank you Natty!!! 

  • mccormackfaye

    Replied by mccormackfaye April 7, 2014


    I have set up an email address when setting up my Wix website. After 5 days I'm still not receiving any emails into my google account when I carry out a test.  I've emailed Wix several times & they've copied a thread to me (some totally not related to my issue). I've checked my spam, junk files & am just not getting them. I've also checked my google settings.  Am I missing something obvious?

    • Ritti Wix Team

      Replied by Ritti April 7, 2014


      Did you go over the Google support page?

      Best, Ritti
    • mccormackfaye

      Replied by mccormackfaye April 7, 2014

      Ticket no: 197794202

      I have had a message from Google at the point of adding my POP 3 account, message as follows:

      Email address: faye@truthmarketingconsultancy.com
      There was a problem connecting to mail.truthmarketingconsultancy.com
      Server returned error: "We were unable to locate the other domain. Please contact your other provider."


      I am trying to sort out the issue of having had my email account set up for 5 days+ I'm still not receiving emails.  I have checked my set up with you & that is all correct. I have checked my junk & spam & have not received any of my tests.
      Please help.
      Regards Faye 

    • mccormackfaye

      Replied by mccormackfaye April 7, 2014

      & yes I did go over the support page.

      Regards Faye 


    • Omer Wix Team

      Replied by Omer April 7, 2014



      I did not understand the message you pasted about mail.truthmarketingconsultancy.com.

      Currently you do not have a DNS record for a mail. subdomain and this is not required in order to receive emails unless you are trying to set up something else that requires using that subdomain.


      Have you tried sending yourself an email from a different address? Did you get a failure message when trying to send that email?


      Please elaborate on the steps you are taking so we can better understand the problem.

  • skyhooksafety

    Replied by skyhooksafety April 3, 2014

    Clients are starting to tell me via phone that their emails they are sending are bouncing back. Why???

    Everything worked fine until a month ago, I changed NO setting at all :(

    • Gat Wix Team

      Replied by Gat April 3, 2014


      Thank you for contacting Wix support!

      I'm sorry to hear you are experiencing difficulties.

      Please click here for information from Google Support.


      Best regards,


      Gat Wix Team.
    • Tom Wix Team

      Replied by Tom April 3, 2014

      Please check with your clients who are experiencing this problem - to what email address are they sending the message? Are you able to reproduce this issue when sending an email from your own personal email account?


      Thank you for your cooperation.

    • skyhooksafety

      Replied by skyhooksafety April 5, 2014

      Delivery to the following recipient failed permanently:


      Technical details of permanent failure:
      DNS Error: Domain name not found

    • Itamar Wix Team

      Replied by Itamar April 5, 2014

      Please note that I checked your domain, skyhooksafety.com.au, and it appears that the nameservers aren't set correctly. You can see the NS details here.

      Please email your domain host the following message:

      “I have built a site on Wix.com. Please connect my domain to their name servers -NS1.WIX.COM (IP address and NS2.WIX.COM (IP address” .

      Once they update the nameservers the problem should be solved.

      Itamar, Wix team

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