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wix Wix Team

If you are experiencing a delay in receiving emails, or an email did not arrive to your Google Apps mailbox, please click here for Google Apps support.

 

For more FAQs about Google Apps, click here.

Replies(59 replies total)

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  • megbassey

    Replied by megbassey June 9, 2014

    hello,

    my mailboxes expired and i've tried to repurchase it after 5 days . However  when am asked to sign in to the admin account I get this message: 

    "No services have been enabled/installed for you. Please contact your admin."

    .....the mailbox i am trying to repurchase is for dolphin11group account.....

    please help me what do i need to do to rectify this.

    • Barrios Wix Team

      Replied by Barrios June 9, 2014

      Hi,

       

      If your Google Apps email subscription has expired, please go to Manage Premium, click the Mailboxes tab, click on Repurchase mailbox, and follow the instructions.

      Please note that it may not be be possible to repurchase your Google Apps mailbox until up to 5 days after the expiry date. If you are unable to use the repurchase feature, please try again later. 

       

      We are here should you require further assistance

      Many thanks, Barrios
    • megbassey

      Replied by megbassey June 9, 2014

      Hi Bar,

      thanks for your quick response. I appreciate.

      it has been over 5days since the expiry date(more than a week) I have tried and still get the same message:

      "No services have been enabled/installed for you. Please contact your admin."

      .....the mailbox i am trying to repurchase is for dolphin11group account.....

      . I also haven't been able to update my billing information for it.

      please help!

    • Barrios Wix Team

      Replied by Barrios June 9, 2014

      Hi,

       

      Make sure your billing information are updated.

      You can change your credit card number, billing name and billing address simply by entering Wix.com -> click on My Sites > click the user panel on the top right of the page > Billing & Payments > click Manage next to the relevant plan > Next to Payment method click on Update payment method.


      You can find more information here .

       

      If your Google Apps email subscription has expired, please go to Manage Premium, click the Mailboxes tab, click on Repurchase mailbox, and follow the instructions.

       

      ​We are here should you require further assistance 

      Many thanks, Barrios
  • noking

    Replied by noking June 8, 2014

    Hi, I have renewed my payment for 2 mailboxes on June 5.

    Still, google (or wix) has suspended my domains (noking.com.au) access to gmail.

    I have been on the phone to google and they advised that they have not have reecieved payment from wix. 

    On my wix billing page it clearly stated the mailboxes have been paid for but any click on 'mailbox set up' or 'google console' just gives me this respones:

    We are sorry, but your Google Apps for Business subscription has been suspended because you chose to cancel your subscription at the end of the term. 
    If you would like to continue using Google Apps for Business, please change your renewal option by visiting the Billing page and clicking on the plus sign next to Google Apps for Business.

    When I then click o billing this window pops upwith no option to click anything.

    Please fix this, as I have paid for services that are not being rendered by wix.

    I have temporarily changed over to use my crazy domain mail boxes but they are not email exchange and I want to use gmail.

     

    • Ben Wix Team

      Replied by Ben June 8, 2014

      Please note that I have answered you here. Please reply there for further assistance in this matter.

       

      Please refrain from posting multiple times regarding the same issue.

  • begoodorbegreat

    Replied by begoodorbegreat June 8, 2014

    I can't see direct emails sent to my domain name

    My website is www.begoodorBeGreat.com. I created a domain from that name. I'm having trouble reviving emails to demecoschambers@begoodorBeGreat.com I know they are going through because none have bounced back. But I'm not seeing where they are going. I've checked my gmail account and this one. Still nothing?

    • rony Wix Team

      Replied by rony June 8, 2014

      Hey, 

      i have merged your question with the relevant thread. 

      Please refer to the best reply above.

      All best,

      Rony WixTeam
  • centraldj

    Replied by centraldj May 30, 2014

    What is going on my business heavily uses email for timesheets and payroll !! today my payment didnt work aparantly and with no warning i have no incoming email i have updated payment and im still not receiving nothing please help quickly otherwise i could be in a lot of trouble 

  • emaildalin

    Replied by emaildalin May 30, 2014

    HI... I sent a email to the address I bought via wix but Im not receiving anything

    • Sheila Wix Team

      Replied by Sheila May 30, 2014

      Hi emaildalin,

       

      If you have a problem with email, please do click the link in the best reply of this thread and  follow the instructions.

       

      Thanks, 

      Sheila - Wix Support
  • eran20

    Replied by eran20 May 28, 2014

    I have a mail adress with domain called streamware.net

    The credit card didn't owner the payment (I didn't get any alert)

    I did this morning all the payment with another cc and I am getting only part of the mails sent to me (did tests with others)

    • Ritti Wix Team

      Replied by Ritti May 28, 2014

      Hi,

      I can see that you have not purchased a mailbox via WIX. However, i can see that you have specified Google apps as your email provider - should you get only part of your emails, please contact Google as suggested in the best reply.

      Click here for information from Google Support.

      For more FAQs about Google Apps, click here.

       

      Best, Ritti
  • nathanflax

    Replied by nathanflax May 27, 2014

    I have tried all the google support information and it is telling me that it is something to do with the MX records which are to do with Wix not google.

    Please can someone contact me as my IT knowledge is very minimal and I desperately need my emails working. 

    They are sending fine but cannot receive and every time I try and send an email to my new gmail account provided to me by wix i get a message saying 


    "unable to connect successfully to the destination mail server."

    Please can someone contact me urgently. I have very important emails to receive. 

    • Barrios Wix Team

      Replied by Barrios May 27, 2014

      Hi,

       

      An MX record is a mail exchange record. MX records map a domain name to a list of message transfer agents for that domain. You can add your MX records to Wix by using the Domain Manager.

      For exact information on how to add and update your MX records please click here.

       

      Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

       

      Alternatively, you can call 1-800-6000-WIX (949) to contact a live agent without having to schedule in advance (Callers outside the US can call 415-639-9034).

      Please note that wait times will be longer for direct calls than scheduled calls and that you must cancel any pending scheduled calls (either online or through the phone) to get through to a live agent when you call the above numbers.

       

      Many thanks, Barrios
  • resourcedevelopmenti

    Replied by resourcedevelopmenti May 22, 2014

    None of the mailboxes in my domain are receiving emails.  Our customers are receiving the message "Undeliverable: Recipient Not Found"

    • Barrios Wix Team

      Replied by Barrios May 22, 2014

      Hi,

      Click here for information from Google Support.

      For more FAQs about Google Apps, click here.

       

      We are here should you require further assistance

      Many thanks, Barrios
  • davidsongail22

    Replied by davidsongail22 May 21, 2014

    I am not receiving emails to info@regencysoaps.com.au through the Contact Page on my website.  I need help to fix it please.

    • Ritti Wix Team

      Replied by Ritti May 21, 2014

      Hi,

      I could successfully send an email via the form:

       

      I can see that the email you have set is :davidson.gail22@yahoo.com

      Please make sure:

      1) That the email is correct

      2) That you receive emails in general to this address.

      3) Make sure that @parastorage is on the white list and not blocked.

      Best, Ritti
  • eqadvantage

    Replied by eqadvantage May 16, 2014

    Like others here I have created my email account info@eqinlove.com and have sent a number of test emails but none of them have arrived in either my gmail account or in the email attached to my WIX account.  I have attached a screenshot of the message from google when I try to manage my account

    • Kosta Wix Team

      Replied by Kosta May 16, 2014

      Hi,

       

      Please try to follow the step-by-step instructions here and log in to your admin account. 

       

      If you need to reset your admin password or other FAQ, click here.

       

      Please let us know if you need further assistance. 

      Kosta, Customer Solutions.

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