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Replies (36 replies total)
Replied by eds287 April 11, 2014
I want to set upthe mail system on my mac to recieve and send emails from email@example.com which i purchased from Wix.. The set up on my mac is asking for the incoming mail server details. Can you supply these. Also can this email be set up to forward emails to mac mail system.
Replied by saxmanbobby April 11, 2014Not getting any emails from my Email I purchased from WIX
I purchased a WIX account, set up the email/ the instructions and now do not get any emails.
When I attempted to check the settings, I was shot to my Google account, which gave me a message that my WIX email was no longer associated with my account.
When I went to my Google account and attempted to add the email I purchase from WIX back to the account, Google sent a verification email to the email that isn't working - so I obviously did not receive it.
Thought we would do a work around and add the email to my Yahoo account, but no pop or smtp info is provided to do such a thing.
I cannot even find a place to get help from WIX other than here.
Replied by emchd33 April 10, 2014
Thank you for taking my call earlier, it was a pleasure speaking with you again. I understand that the issue with receiving emails to a Google email address which you've used for your website to receive messages from still persists. I also understand that when somebody sends you an email to the actual email address not from your website (from the web form) you receive it but from the actual site you cannot receive the message. I'm sorry to hear that you are experiencing this issue and I'll do my best to help you and resolve it.
As I mentioned over the phone the issue is coming from the fact that you have a webhost and mail routed to them and at the same time to the Google Apps account with MX Records pointing to Google which is required when you have account with us and want to receive mail there.
All you need to do is to contact your webhost (Wix.com) and ask them to adjust a setting to divide the mail flow between your website and your Google Apps account. Please, refer to this article from our Help Center for more information:
Can't receive mail from a web form:
If you have any questions or difficulties, please feel free to write back to me anytime, Dave. I'll definitely be happy to help you and resolve the issue in the scope of Google. Also, when you have any updates regarding the issue status after contacting the webhost, please inform me, so that I would know how to assist you further if the issue still persists. I look forward to receiving your reply.
Replied by infogrupogesm April 9, 2014
I connected my own email and the email I bought from you to my domain (www.misalasdeluz.org) and the contact details only get to my personal email... nothing comes to my bought email (firstname.lastname@example.org)
Replied by dhanikac April 9, 2014
im not receiving any emials on my mail after having setup everything, i tried sending my self an email from a diffirent email id onto my website mail id (i.e. email@example.com), i receive mails from every other mail, but when someone tries to contact me through my website (www.dhanikacphotography.com) ,i dont receive any email .. could you please help me with the following at the earliest .
Replied by mccormackfaye April 7, 2014
I have set up an email address when setting up my Wix website. After 5 days I'm still not receiving any emails into my google account when I carry out a test. I've emailed Wix several times & they've copied a thread to me (some totally not related to my issue). I've checked my spam, junk files & am just not getting them. I've also checked my google settings. Am I missing something obvious?
Replied by skyhooksafety April 3, 2014
Clients are starting to tell me via phone that their emails they are sending are bouncing back. Why???
Everything worked fine until a month ago, I changed NO setting at all :(
Replied by fergu7 March 25, 2014
Hi im not receiving emails into my google inbox...contacted them and they replied...but ive no idea what it all means...please help
"Thank you for your message. I understand you are having an issue receiving emails from your site simonkennard.org.
If you have a form (using PHP/ASP/etc) on your website that is configured to send a message to your Google Apps email account, but you never receive mail from your website's form, please perform the following tests:
Send a message to your Google Apps email account from a non-Google Apps personal email account.
Modify the form to send mail to your Gmail account, or another non-Google Apps personal email account.
If both tests are successful, this issue is most likely caused by mail delivery settings on your webserver. Because your website and your Google Apps email address share the same domain name, the mail agent running on the server that hosts your website thinks that it is responsible for mail addressed to your domain name. This is a typical default setting.
When someone submits the form on your website, the mail agent recognizes your domain name and concludes that it should be sending mail to itself. The mail agent will attempt to deliver the message locally.
To resolve this issue, notify the mail agent running on the server that hosts your website that it is not also responsible for handling mail for your domain. Contact your web host for specific instructions. If you host your own website, contact the support team for your mail server software.
If you would like any additional assistance on this issue or clarification on the above , let me know by replying to this message and I will be happy to help"
Replied by zhariclay March 15, 2014
I am not receiving emails in my Google Apps for Business email. I have my domain connected to godaddy.com and when I called GODADDY they said I would have to change my mail servers here. How can I do that?