Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

You can purchase personalized email accounts from Google Apps directly from Wix!

One email address costs 4.95$/month (or 48.96$ for the yearly savings plan).

You can choose from 1-20 email addresses at first and you can always add more mailboxes for this domain later.

For detailed information click here, or watch the video below:


Replies(21 replies total)

Show my replies first
  • redfoxhostel

    Replied by redfoxhostel July 10, 2014

    hello, if i pay for google mailbox user, how many sub-users does it include? if i buy one email lets say

    xxxxxx@hotel.com, do i get for free the sub users like joe@hotel.com, office@hotel.com, info@hotel.com  ? or do i have to pay for 3 accounts??

    • Etti Wix Team

      Replied by Etti July 10, 2014


      Each mailbox needs a separate account.



  • sandiehazelwood

    Replied by sandiehazelwood July 3, 2014

    Extremely disappointed. I switched over to you because I thought I would be getting a better deal. It cost me over $100 for a premium account and now I have to spend $100 more for email? My other host charges $100 flat for everything!!! and unlimited emails. I feel ripped off

    • Barrios Wix Team

      Replied by Barrios July 3, 2014



      We are sorry to hear you feel misled. please note that we clearly state in each premium plan what it includes. Unfortunately mailboxes is not one of the services we offer in any of our premium plans.

      Please see Wix Terms of use


      We are here should you require further assistance.

      Many thanks, Barrios
  • florentbrunt4

    Replied by florentbrunt4 June 29, 2014


    I have purchased 2 emails name, related to my domain name, but I cannot set up the second one, it seems there has been a mistake during the set-up of the 2 e-mails adress.

    Any help?



    • Barrios Wix Team

      Replied by Barrios June 29, 2014



      Please see How do I set up additional Google Apps mailboxes?


      If you purchased a Google Apps email via Wix, you can access it easily from within your Wix account. To manage your mail box please go to SubscriptionsMailboxes.


      You can also sign into your mailbox through Gmail.com. Simply enter your entire Google Apps email address, including @mydomain.com, and your password.

      Please note: If you already have a Google Apps account or a Gmail account, you will be asked by default to login to that account. In this case:
      1. Click on Sign in with a different account.
      2. Click Add Account.
      3. Insert your full admin username- user@domain.com .
      You can find detailed instructions here.


      For more information on purchasing and setting up Google apps emails, please click here.



      We are here should you require further assistance.

      Many thanks, Barrios
  • arini0

    Replied by arini0 June 25, 2014

    Is it possible to upgrade from monthly to yearly plan after having purchased the monthly plan?

    If yes, how? 

    Thanks for your answer!

    • Kosta Wix Team

      Replied by Kosta June 26, 2014



      Currently there is no option to change the payment cycle. Once you have selected a payment cycle you will not be able to change this. If you select yearly you will not be able to change to a monthly cycle and vice versa.



      Kosta, Customer Solutions.
  • thenhs

    Replied by thenhs May 28, 2014


    I'm confused about my email account. It says it expires on the 26th of June, is this correct? If so, how do I extend it please?



    • dinamiso Wix Team

      Replied by dinamiso May 28, 2014

      Dear Nathan,

      Please note: When you sign up for a Google Apps email service, you are automatically billed for the renewal of the email service on either a monthly or yearly basis depending on the package purchased until it is cancelled.


      You can find more information here.


      Dina-Wix Team.


    • Ira Bel Wix Team

      Replied by Ira Bel May 28, 2014



      One email address costs 4.95$/month (or 48.96$ for the yearly savings plan).



  • unitedartistsofsierr

    Replied by unitedartistsofsierr May 25, 2014

    it a pity you trying to connie customers that emails are free for premium customer, the price only came up when you trying to set up the email account. i am not approved

    • Anat Wix Team

      Replied by Anat May 25, 2014

      Hi unitedartistsofsierr ,


      Thank you for your feedback.

      Could you please let us know where you saw that the premium plan includes a free email account? Please send us a link if possible.

      Thank you and we await your reply

      Anat - Wix Team
  • michguinan

    Replied by michguinan May 14, 2014

    If I set up several email addresses for our company using the Google Apps Email purchased through WIX, will we be able to login to those emails from the gmail.com page or will we have to go through WIX?

    • dinamiso Wix Team

      Replied by dinamiso May 14, 2014


      You can login through gmail account as well.

      Please note: If you already have a Google Apps account or a Gmail account, you will be asked by default to login to that account. 

      You can find more information, here, please check the best reply.



      Dina-Wix Team.

  • bettyscheffler

    Replied by bettyscheffler March 25, 2014


    i only found out now, after purchasing a premium account that i have to pay 4.9 US for emails?

    I n my eyes that is far too much ans should be always included in the hosting amount.

    Please let me know if you will give me a refund on my prepayment as i like to move hosting to another company.



    • Omer Wix Team

      Replied by Omer March 25, 2014



      Purchasing an email hosting through Wix is not mandatory. You can also purchase it through a different email host if you prefer.


      If you still wish to cancel your Wix premium package. You can find info there regarding our refund policy:

      How do I receive a refund from Wix?

  • julo55

    Replied by julo55 March 14, 2014

    I have a question, why do I find out that it actually costs FIRST when I come so far that I ad a what you are promoting as a free / premium service? 
    It stinks a bit like false advertising

    • Niv Wix Team

      Replied by Niv March 14, 2014


      We apologize for the confusion.


      The Wix design platform is totally free for any user.

      We do have a premium offer for a small fee that enables our users to get more storage and bandwidth if they need it, the option to remove the Wix tags, and the option to connect their Wix design to their own domain name.
      You can find out more about it here .
      For the Wix Premium Learning Center, click here.


      If you don’t need any of these options then you can use it for free as much as you like.


      If you have any further questions, please let us know.


      Kind regards,

      Niv, Wix Support
    • julo55

      Replied by julo55 March 14, 2014

      There is no confusion, you left out relevant info, thats it, its NOT a free or premium service, its Google service witch costs money, that should be very clear in both management screen and appmarket.
      When you put it as you did now you letting people think that google mail is a part of premium account which i have.

    • Dima Wix Team

      Replied by Dima March 14, 2014


      We respectfully disagree. No where in our advertisements does it say that we provide email hosting for free, nor that it is included in a premium plan.

      Dima -Wix support team-
    • julo55

      Replied by julo55 March 14, 2014

      So do i ;)
      To avoid future misunderstandings, pls include price in everything which costs extra and include that detail in info.
      If you insist, free/premium/(INCLUDE PRICE)

  • azar-intservices

    Replied by azar-intservices March 3, 2014

    how do i renew my expired accounts,and will i get my emails?kindly advice,very urgent.

    • Effie

      Replied by Effie March 3, 2014


      As your email subscription expired, we need you to generate a transfer token from your Google Apps account so that we can add the account back to Wix.

      To generate a transfer token:

      1. Login to your Google Apps Account

      2. Copy and paste the URL below on your browser, insert your domain name in the bolded section, and press enter.

      http://www.google.com/a/insert your domain name eg wix.com/TransferToken

      3. Press the “Generate Token” button.

      4. Send us the token number that appears and the expiry date.

      Once we have received the transfer token from you, our mailboxes team will reactivate the subscription, you will be billed, and your email service will appear as active in your manage premium.

      Please allow 5 business days for this process to be completed.



Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply