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wix Wix Team

You can purchase a personalized Google Apps mailbox directly from Wix!


To purchase a Google Apps email account: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > under get a Personalized Email Address, select a domain from the drop down menu > click Add Email > complete the information on the payment pages that follow.


Note: If you do not currently have any domains listed in your account, you will not see the drop-down menu mentioned above. To purchase a mailbox, you must first purchase a domain and add it to the Domains section of your account. For more information about purchasing and setting up a domain, click here.

If you have already purchased a mailbox for one of your domain and would like to add additional mailboxes, click here and follow the instructions.


For more information on purchasing a Google Apps Email account, click here.

Please note that this feature is not yet available for all users.

Replies(40 replies total)

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  • mustafarecruit82

    Replied by mustafarecruit82 May 27, 2014

    I have already purchased the email  I just forgot the password , Please advice me how to retrieve my  email  username and password

    • Barrios Wix Team

      Replied by Barrios May 27, 2014



      If you forgot your Google Apps admin username or password, click here for the Google Apps login troubleshooter.

      If you are still having difficulties acquiring your Google Apps username/password using the troubleshooter, click here.


      If you have already followed these steps to no avail, please let us know.


      Thanks and we await your reply

      Many thanks, Barrios
  • Ritti Wix Team

    Replied by Ritti May 14, 2014


    Yes. A mailbox is per individual email.

    If you already have an account with Google Apps or if your domain is already listed in Google Apps as an alias, you will not be able to purchase mailboxes through Wix but will have to go directly to Google and set up your account with them. For more information, click here.

    Please let us know - if this is not the case you can buy a mailbox  (google apps) via WIX.

    Best, Ritti
  • sheilachun

    Replied by sheilachun May 14, 2014

    Previously had godaddy email and they advised I can just get email from Wix

    Godaddy is where I bought my domain name. My godaddy business email (5 email addresses for 4.99 per month) is about to expire on 5/15 and when I contacted godaddy they were very nice about the fact that I use Wix. They advised I did not have to renew my business email as it costs more to be with them. I have 2 email addresses for my business from my domain name (user@domain.com and info@domain.com as an example). I also used them by signing into gmail.com.

    I wanted to know if I can transfer my email accounts to Wix and how to do this. Also if this will be a problem because I already sign into gmail (with google apps as an admin) with them on a daily basis. 

    I also can't find the description of what "mailbox" means. Does this mean each individual email address? So I would have to order 2 for user@domain.com and info@domain.com?

  • charleston1224

    Replied by charleston1224 April 30, 2014

    what is the customer service number so I can speak to a live human?

    • Or Y Wix Team

      Replied by Or Y April 30, 2014

      Please refer to my response below. Should you encounter further issues, please contact us.

      All the best, Or
  • charleston1224

    Replied by charleston1224 April 30, 2014

    bought the extra email but now I can't edit the name or anything or even add one and I paid for it

  • majd-aburass

    Replied by majd-aburass April 23, 2014

    I've just purchased a new domain with a premium account but I've tried to add emails as i did it before and after the assigning of no. of emails i need then it giving me a message "Oops you already have a google apps account for this domain" 

    How is that?!!! and i I've just purchased the domain and i was just starting to purchase the emails!!!

    Help is appreciated..

    • Anat Wix Team

      Replied by Anat April 23, 2014

      Hey majd-aburass ,


      Thank you for contacting Wix support.

      I can see that you have a number of domains on your account. Please let us  know which of them you are referring to so that we may further assist you.


      Thanks and we await your reply

      Anat - Wix Team
  • lifesongpub

    Replied by lifesongpub April 12, 2014

    I am unable to receive emails on my new account since I set up my email account purchased from Wix. I don't understand why this is not working. I have tried going through all the help pages also. I am attaching some screen shots to show you what I have gone through.


    I started at this page and clicked manage under mail options.


    Then this page came up.

    So I went to google control panel settings and went to this page.  this looks like something is wrong with the account setup but I don't know what.

    So I clicked on the bottom link to sign into one of the existing accounts. Then it opened a page with my accounts. When I sign in, it just goes back to the same page just listed like an infinite loop. I am very frustrated and have not been able to see any of my business emails since I signed up.

    Thanks for your help

    Laurie Donahue
    LifeSong Publishers
    P.O. Box 183
    Somis, CA 93066



    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 12, 2014


      You haven't set up an email account - 

      1. From Wix.com, click "My Account".

      2. From My Account, next to Manage Premium, click "Mail Boxes".
      3. From the Mail Boxes tab, next to the relevant domain name, under Mail Options, click "Manage".
      4. From Mail Boxes Summary, under Options, click "Go to Google control panel" and sign into your account.
      5. From the Google control panel, click "Users".
      6. From Users, click the "add user" icon to create a new user.

      You will be able to set up your new mailboxes directly from this section of Google's Control Panel.

      For more information click here

      Dror - Wix Team
    • lifesongpub

      Replied by lifesongpub April 12, 2014

      Thanks, but every time I try to go to the google control panel, I get this message:

      You are trying to access Google Admin of lifesongpublishers.com but you do not have a valid logged in account for it. How do I find a valid account for this task?

      Thank you.

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 12, 2014


      This is your valid account - door20-four@lifesongpublishers.com, i'm sorry for misleading you. Use that account name to login, I hope that helps, 

      If not let us know so that we can help you troubleshoot it further, 


      I sincerely apologize for the inconvenience, 

      Dror - Wix Team
    • lifesongpub

      Replied by lifesongpub April 12, 2014

      ok, thank you, I am making progress. Now when I go in to the google admin, it says that my email address is door20-four@lifesongpublishers.com. I don't want that email address. I want Laurie@lifesongpublishers.com. I have paid for 1 email address so how do I change it or what do I do now! 


    • Gat Wix Team

      Replied by Gat April 12, 2014


      You can change any mailbox name by going to the Google control panel. To do so:

      1. From the Mail Boxes tab of Manage Premium, next to the relevant domain name, under Mail Options, click Manage.
      2. From Mail Boxes Summary, under Options, click Go to Google control panel and sign into your account.
      3. From the Google control panel, click Users.
      4. Click the relevant user and then click Rename user.
      5. Rename the user and click Save.

      The mailbox name changes.



      If you require further assistance, feel free to contact us again.
      Gat Wix Team.
  • anitaatkins

    Replied by anitaatkins April 11, 2014

    Like others on here I also thought that email accounts would come with the purchase of a domain via Wix. I believe now that this is not so and I will have to purchase a wix email account via google which is an additional yearly cost of about £30.

    However, if I do purchase the wix email account I am a bit confused about what the final address will be. I am hoping that it will be something like this: info@mydomain.com and not info@mydomain.wix.com. 

    Could someone please advise on this as have read the support info on this several times and I still can't get my head around whether my new email account will have wix.com in the address.

    Thank you and kind regards

    • dinamiso Wix Team

      Replied by dinamiso April 11, 2014


      If you purchase personalized email account, the email address will be : info@mydomain.com and not: info@mydomain.wix.com .

       For detailed instructions  on how to purchase an email from Google apps click here.


      Dina-Wix Team.

  • limancunda

    Replied by limancunda April 10, 2014

    Getting e-mail account with my own domain name from another hosting

    Hello from Istanbul, I'm a Wix premium and Wix combo account user for different domain names.. I want to build a new Wix website with a domain name which already belongs me. But this time I want to get e-mail addresses with my domain name. 

    My question is,

    I should by these email addresses from my domain supplier?

    Or Its possible to buy from Wix?

    • Morgana Wix Team

      Replied by Morgana April 10, 2014



      you can definitely purchase your mailbox through Wix. You can find information about it in this thread.



      Morgana Wix Team
  • char957

    Replied by char957 April 3, 2014

    I bought an email account with you but don't know where to go to check my emails. Can you help me with this?

    • Or Y Wix Team

      Replied by Or Y April 3, 2014

      Do you refer to the mail under the domain heartandsoulof30a.com?

      Please click here for step-by-step instructions.

      To connect your Google Apps email to your iPhone, Thunderbird, Apple Mail, Outlook or Outlook Express, click here for recommended IMAP client settings.

      All the best, Or
    • char957

      Replied by char957 April 3, 2014

      Does this mean I have to create a new gmail account that will then connect to my wix account? I thought that after I purchased the email accounts, it would automatically set it up at gmail. thanks

    • Alina Wix Team

      Replied by Alina April 3, 2014


      I apologize for the inconvenience. 

      To sign into your Google Apps email:

      1. From Wix.com, click My Account.
      2. From My Account, next to Manage Premium, click Mail Boxes.

      3. From the Mail Boxes tab, next to the relevant domain name, under Mail Options, click Manage.
      4. From Mail Boxes Summary, under Options, click Go to my email inbox and sign into your email.

      You can also sign into your inbox by simply going to gmail.com and typing your entire Google Apps email, that includes @mydomain.com, and your password.


      Alina, Wix Support Team

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