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wix Wix Team

Yes! You can now purchase personalized emails from Google Apps directly from Wix. Click here for more information.


Please note that this feature is not yet available for all users.

Replies (25 replies total)

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  • majd-aburass

    Replied by majd-aburass Yesterday

    I've just purchased a new domain with a premium account but I've tried to add emails as i did it before and after the assigning of no. of emails i need then it giving me a message "Oops you already have a google apps account for this domain" 

    How is that?!!! and i I've just purchased the domain and i was just starting to purchase the emails!!!

    Help is appreciated..

    • Anat Wix Team

      Replied by Anat Yesterday

      Hey majd-aburass ,


      Thank you for contacting Wix support.

      I can see that you have a number of domains on your account. Please let us  know which of them you are referring to so that we may further assist you.


      Thanks and we await your reply

      Anat - Wix Team
  • lifesongpub

    Replied by lifesongpub April 12, 2014

    I am unable to receive emails on my new account since I set up my email account purchased from Wix. I don't understand why this is not working. I have tried going through all the help pages also. I am attaching some screen shots to show you what I have gone through.


    I started at this page and clicked manage under mail options.


    Then this page came up.

    So I went to google control panel settings and went to this page.  this looks like something is wrong with the account setup but I don't know what.

    So I clicked on the bottom link to sign into one of the existing accounts. Then it opened a page with my accounts. When I sign in, it just goes back to the same page just listed like an infinite loop. I am very frustrated and have not been able to see any of my business emails since I signed up.

    Thanks for your help

    Laurie Donahue
    LifeSong Publishers
    P.O. Box 183
    Somis, CA 93066



    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 12, 2014


      You haven't set up an email account - 

      1. From Wix.com, click "My Account".

      2. From My Account, next to Manage Premium, click "Mail Boxes".
      3. From the Mail Boxes tab, next to the relevant domain name, under Mail Options, click "Manage".
      4. From Mail Boxes Summary, under Options, click "Go to Google control panel" and sign into your account.
      5. From the Google control panel, click "Users".
      6. From Users, click the "add user" icon to create a new user.

      You will be able to set up your new mailboxes directly from this section of Google's Control Panel.

      For more information click here

      Dror - Wix Team
    • lifesongpub

      Replied by lifesongpub April 12, 2014

      Thanks, but every time I try to go to the google control panel, I get this message:

      You are trying to access Google Admin of lifesongpublishers.com but you do not have a valid logged in account for it. How do I find a valid account for this task?

      Thank you.

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 12, 2014


      This is your valid account - door20-four@lifesongpublishers.com, i'm sorry for misleading you. Use that account name to login, I hope that helps, 

      If not let us know so that we can help you troubleshoot it further, 


      I sincerely apologize for the inconvenience, 

      Dror - Wix Team
    • lifesongpub

      Replied by lifesongpub April 12, 2014

      ok, thank you, I am making progress. Now when I go in to the google admin, it says that my email address is door20-four@lifesongpublishers.com. I don't want that email address. I want Laurie@lifesongpublishers.com. I have paid for 1 email address so how do I change it or what do I do now! 


    • Gat Wix Team

      Replied by Gat April 12, 2014


      You can change any mailbox name by going to the Google control panel. To do so:

      1. From the Mail Boxes tab of Manage Premium, next to the relevant domain name, under Mail Options, click Manage.
      2. From Mail Boxes Summary, under Options, click Go to Google control panel and sign into your account.
      3. From the Google control panel, click Users.
      4. Click the relevant user and then click Rename user.
      5. Rename the user and click Save.

      The mailbox name changes.



      If you require further assistance, feel free to contact us again.
      Gat Wix Team.
  • anitaatkins

    Replied by anitaatkins April 11, 2014

    Like others on here I also thought that email accounts would come with the purchase of a domain via Wix. I believe now that this is not so and I will have to purchase a wix email account via google which is an additional yearly cost of about £30.

    However, if I do purchase the wix email account I am a bit confused about what the final address will be. I am hoping that it will be something like this: info@mydomain.com and not info@mydomain.wix.com. 

    Could someone please advise on this as have read the support info on this several times and I still can't get my head around whether my new email account will have wix.com in the address.

    Thank you and kind regards

    • dinamiso Wix Team

      Replied by dinamiso April 11, 2014


      If you purchase personalized email account, the email address will be : info@mydomain.com and not: info@mydomain.wix.com .

       For detailed instructions  on how to purchase an email from Google apps click here.


      Dina-Wix Team.

  • limancunda

    Replied by limancunda April 10, 2014

    Getting e-mail account with my own domain name from another hosting

    Hello from Istanbul, I'm a Wix premium and Wix combo account user for different domain names.. I want to build a new Wix website with a domain name which already belongs me. But this time I want to get e-mail addresses with my domain name. 

    My question is,

    I should by these email addresses from my domain supplier?

    Or Its possible to buy from Wix?

    • Morgana Wix Team

      Replied by Morgana April 10, 2014



      you can definitely purchase your mailbox through Wix. You can find information about it in this thread.



      Morgana Wix Team
  • char957

    Replied by char957 April 3, 2014

    I bought an email account with you but don't know where to go to check my emails. Can you help me with this?

    • oryi Wix Team

      Replied by oryi April 3, 2014

      Do you refer to the mail under the domain heartandsoulof30a.com?

      Please click here for step-by-step instructions.

      To connect your Google Apps email to your iPhone, Thunderbird, Apple Mail, Outlook or Outlook Express, click here for recommended IMAP client settings.

      All the best, Or
    • char957

      Replied by char957 April 3, 2014

      Does this mean I have to create a new gmail account that will then connect to my wix account? I thought that after I purchased the email accounts, it would automatically set it up at gmail. thanks

    • Alina Wix Team

      Replied by Alina April 3, 2014


      I apologize for the inconvenience. 

      To sign into your Google Apps email:

      1. From Wix.com, click My Account.
      2. From My Account, next to Manage Premium, click Mail Boxes.

      3. From the Mail Boxes tab, next to the relevant domain name, under Mail Options, click Manage.
      4. From Mail Boxes Summary, under Options, click Go to my email inbox and sign into your email.

      You can also sign into your inbox by simply going to gmail.com and typing your entire Google Apps email, that includes @mydomain.com, and your password.


      Alina, Wix Support Team
  • galevujovic

    Replied by galevujovic April 3, 2014

    I need additional help to provide free email hosting with my domain in email adress.

  • Yoav Wix Team

    Replied by Yoav April 2, 2014



    The email service we offer is a Google Apps email service, and not a Wix one - and unfortunately, we don't currently offer any vouchers or promotions for email accounts.


    Let us know if you need any additional help - we'll be happy to further assist!

  • galevujovic

    Replied by galevujovic April 2, 2014

    email voucher

    I  just upgrated for unlimited premium account when I found that I have to pay 50$/year to get email with my domain in adress.

    Can I get  free email hosting from wix?

    In apps section seys it is premium, so I belive it is go with premium account?

    Is there some voucher for email hosting?

    Please  help?

  • office342

    Replied by office342 March 27, 2014


    i want change DNS. 

    pls help.


    • Barrios Wix Team

      Replied by Barrios March 27, 2014



      Please contact your domain host for assistance with disconnecting your domain from Wix.



      Let us know how it went and we are here should you require further assistance! :)

  • 7thwonder

    Replied by 7thwonder March 22, 2014

    Where do i go to get my email from my site?????? 

    • Keren Wix Team

      Replied by Keren March 22, 2014



      Thank you for contacting Wix support! Viewing your account I can see that you purchased a mailbox associated with the domain www.thecraftyvirgo.com. You can access your mailbox from your account> manage premium> mailbox tab> next to the email, click on manage.

      Feel free to contact us should you require any further assistance. 



      Keren, Wix Support

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