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Replies(12 replies total)
Replied by dmvassallo June 19, 2014
I purchased 2 personal emails(fitbizset4life.com) for a year but have not set them up yet. Will not be using that domain now and just purchased a new domain (thafullerlife.com) can i transfer it or do i have to pay again.
Replied by sbbunkin May 20, 2014
I have to say, making it impossible to transfer premium accounts gives me serious reservations about continuing to develop websites for clients on the wix platform. Basically, I use this wix account to develop these sites, and ultimately i need to be able to give these sites over to their respective owners.
Wix should consider making it easier for designers like myself to parcel these accounts out, if it wants to remain a viable alternative to platforms such as Wordpress.
Replied by sarah30933 May 19, 2014Transferring a domain between users
Urgent help please.
One Wix user has bought a domain name and set up a linked email. I have set up another Wix account, designed a website, and now want to link the domain name bought for me by the other user.
How do we move the domain name across - your standard options are not allowing us to do this.
Tried to call you - but there is no telephone number provided. Please revert asap.
Replied by Novelesm May 6, 2014
Even though you cannot transfer control of a Gmail account created on Wix through Wix . . . you can simply sign-in using your username and password via Gmail and pay Google a fee similar to the one you were paying Wix to maintain your business Gmail account.
I did this recently.
After calling Wix our company went to gmail and signed-in. Google than gave us the option to purchase a monthly or yearly plan through them. The email remained intact after we paid for our new subscription with Google and all of our old mail as well as new mail was there.
Replied by i32545 May 3, 2014Transfering email to another account
I recently created a website and transfered it over from my account to my customers account however the email I created for them in my account stayed. How can I transfer it over?
Replied by partyjazz March 7, 2014
Hello cyber help.
I manage several different emails for businesses, A, B & C (I also manage their websites and G+ pages), and consult on company D & E (D, I am one of the Gmail and G+ managers, E; we don't use gmail and I am the sole G+ manager).
I am logged into all 5 of them through 4 different Gmail, youtube & G+ accounts. A & B I have set up websites and emails through Wix, C from Domain.com, D someone else built in Wordpress and E the website is unrelated to the G+ page (we don't use gmail on it).
Today the boss at company A set up two email addresses through Wix, one for me, one for him. I manage his Gmail account and mine. I am trying to direct my boss's emails and mine to the two different gmail accounts (or to my yahoo and his outlook).
I keep being told "you are trying to access the google admin of jazzrep.co.uk but you do not have a valid login" - when I use firefox it tries to force me to use company D as the admin. On Torch it doesn't give me any options, just says the above.
Please help, we need to be able to send and receive email from the correct business adresses, not just our personal yahoo or gmail addresses.
Replied by chris6737 January 13, 2014
I had the same problem, and so I contacted Google and they have cancelled my account (12/25/13), but when I go to try and set up a new mailbox with Wix it still says "It seems you already have a Google Apps account." Help?
Replied by thephonecell December 2, 2013
I am trying to set up multiple email accounts through Wix. Unfortunately, when I try to purchase the accounts I am informed that I can't because the account already exists with google. I tried to set the accounts up through Google apps and got part way through the process and had trouble. I then went to Wix and tried to do this (it seemed easier) and go the message I mentioned above. What can I do?
Replied by Wix KnowledgeBase December 2, 2013
It is currently not possible to transfer a Google Apps mailbox from one Wix account to another. In addition, it is not possible to transfer a Wix Domain which has an active Google Apps account attached to it.
In order to transfer a domain with a Google Apps account attached to it, you will first need to cancel the Google Apps account (if you have a monthly plan) or migrate the Google Apps account to be managed by Google and cancel the service on our end.
Once the Google Apps service is canceled, you will be able to transfer the domain to another Wix account.
To learn more about transferring your domain to another Wix account, click here.