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wix Wix Team

You cannot transfer your Google Apps account from one Wix account to another. If you move your domain to another account or transfer it away from Wix, your Google Apps account would still be managed from the original Wix account where you had purchased your Google Apps account.

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  • partyjazz

    Replied by partyjazz March 7, 2014

    Hello cyber help.  

    I manage several different emails for businesses, A, B & C (I also manage their websites and G+ pages), and consult on company D & E (D, I am one of the Gmail and G+ managers, E; we don't use gmail and I am the sole G+ manager).  

    I am logged into all 5 of them through 4 different Gmail, youtube & G+ accounts.  A & B I have set up websites and emails through Wix, C from Domain.com, D someone else built in Wordpress and E the website is unrelated to the G+ page (we don't use gmail on it).

    Today the boss at company A set up two email addresses through Wix, one for me, one for him.  I manage his Gmail account and mine.  I am trying to direct my boss's emails and mine to the two different gmail accounts (or to my yahoo and his outlook).  

    I keep being told "you are trying to access the google admin of jazzrep.co.uk but you do not have a valid login" - when I use firefox it tries to force me to use company D as the admin.  On Torch it doesn't give me any options, just says the above.

    Please help, we need to be able to send and receive email from the correct business adresses, not just our personal yahoo or gmail addresses.

    Many thanks,

    Natalie

    • noa Wix Team

      Replied by noa March 7, 2014

      Hi Natalie,

       

      We apologize for the inconvenience,

       

      It seems that this is an authorization issue with google accounts and you'll need to contact their support.

       

      Let us know if you require further assistance.

       

      Noa - Wix Team
  • orizon36

    Replied by orizon36 February 20, 2014

    "It seems you already have a Google Apps account." Help?

    What should I do to go to market email??

    • Gat Wix Team

      Replied by Gat February 20, 2014

      Hi,

      If you already have an account with Google Apps or if your domain is already listed in Google Apps as an alias, you will not be able to purchase mailboxes through Wix but will have to go directly to Google and set up your account with them. For more information, click here.

      Gat Wix Team.
  • chris6737

    Replied by chris6737 January 13, 2014

    Hi Wix

    I had the same problem, and so I contacted Google and they have cancelled my account (12/25/13), but when I go to try and set up a new mailbox with Wix it still says "It seems you already have a Google Apps account." Help?

    • Ritti Wix Team

      Replied by Ritti January 14, 2014

      Hi,
       

      To cancel your mailbox subscription, please follow the directions here.
       

      If you are cancelling a yearly plan, please remember that the renewal payment will be attempted 1 month before the anniversary of your purchase. You will need to cancel before this in order to prevent the auto-renewal payment.

       

      Best, Ritti
  • thephonecell

    Replied by thephonecell December 2, 2013

    I am trying to set up multiple email accounts through Wix.  Unfortunately, when I try to purchase the accounts I am informed that I can't because the account already exists with google.  I tried to set the accounts up through Google apps and got part way through the process and had trouble.  I then went to Wix and tried to do this (it seemed easier)  and go the message I mentioned above.  What can I do? 

    • Nat

      Replied by Nat December 3, 2013

      Hey,

       

      This happens when your domain is already registered on Google App's side, which means you cannot purchase an email package via Wix. You need to contact Google Apps to remove your domain from their systems.

      Please don't hesitate to contact us again. Nat
  • wix Wix Team

    Replied by Wix KnowledgeBase October 28, 2013

    You cannot transfer your Google Apps account from one Wix account to another. If you move your domain to another account or transfer it away from Wix, your Google Apps account would still be managed from the original Wix account where you had purchased your Google Apps account.

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