Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

To cancel your Google Apps email account: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > under Manage Premium, click Billing & Payments > under Mailbox Subscriptions, next to the relevant mailbox, click Manage.

Next to Next Payment, click Cancel > follow the steps provided.

 

Note: After cancelling an email account subscription, your email account will remain active until the next renewal date. After the renewal date, all mailboxes related to the email account will be cancelled and all data in the email account will be deleted with no option for retrieval or restoration of the data.

 

To learn more about cancelling your email account, click here.

Replies(36 replies total)

Show my replies first
  • nataliacheprasova

    Replied by nataliacheprasova August 25, 2013

    I can't pay for my google email there is no way to pay. it says that account canceled but i can not by the same one. accout canceled but not deleted.

    • Hudson Wix Team

      Replied by Hudson August 25, 2013

       

      Yes! You can now purchase personalized emails from Google Apps directly from Wix. Click here for more information.
       

      Please note that this feature is not yet available for all users.

       

  • komfyk9

    Replied by komfyk9 August 9, 2013

    I am not happy that I was told I have to cancel both my mail boxes to then re buy just 1.

    If I cancel orders@thedogscakebakery.co.uk I will lose orders etc.

    I am not happy I am wasting £3+ a month on a mail box I do not use. That money can be used elsewhere.

    What can be done?

    I have 2 websites with you and have been with you for quite some time now, surely something can be done?

    • Keren Wix Team

      Replied by Keren August 9, 2013

      Hi    komfyk9,

       

      Thank you for contacting Wix support! 

      I apologize for the inconvenience, please n ote that email account subscriptions cannot be refunded. You can also view this information in our learning center. Please don't hesitate to contact us if you require any further assistance. 

      Keren, Wix Support
    • komfyk9

      Replied by komfyk9 August 9, 2013

      Thats disgusting, you are not helping me! I made a mistake, I do not need 2 email addresses and I never will, so i have to pay for 2 email addresses for how long?

    • dinamiso Wix Team

      Replied by dinamiso August 9, 2013

      Hi,

      I am sorry you feel this way however this is the policy for cancelling the email .

      After cancelling an email account subscription, your email account will remain active until the next renewal date. After the renewal date, all mailboxes related to the email account will be cancelled and  all data in the email account will be deleted with no option for retrieval or restoration of the data.

      To cancel your email account subscription:

      1. Sign into  Wix.com.
      2. Click  My Account.
      3. Under  My Account, next to  Manage Premium, click  Billing and Payment.
      4. From  Billing and Payment, next to your email account subscription, click  Manage.

      5. Next to  Next payment, click  Cancel.
      6. Follow the steps in the pop-up that opens.

      Your email account subscription is cancelled.

       

      Dina-Wix Team.

    • komfyk9

      Replied by komfyk9 August 9, 2013

      Hi,

      Well thats no good to me. I only want the one I use. I do not want to cancel that one as its my only email address for all my orders to come in.

      I am just throwing away £3 every single month thats £36 a year, £180 in 5 years. (ALOT OF MONEY!!!)

      There must be something that can be done surely?

      This is appaling customer service!! Ive rated you highly to so many of my customers, now sadly I wont be able to any longer. 

       

    • dinamiso Wix Team

      Replied by dinamiso August 9, 2013

      Hi,

      I truly understand the inconvenience.

      I noticed you upgraded your site to the 'Unlimited ' monthly subscription.

      Would you be interested to switch the premium package to yearly subscription? 

      I can offer you a 30% discount coupon code so your monthly charge will be lower.

      This way you will save money from the premium upgrade.

      Choosing yearly billing means that you will be charged on a yearly basis, but the charge per month is lower.

       

      Dina- Wix Team.

    • komfyk9

      Replied by komfyk9 August 9, 2013

      I will still be paying for 2 email addresses, I still only require 1 email address. So its not the fact that I want to reduce my payments, I do not want to pay for something I do not need.

      I am absolutely appalled that this is such a difficult thing to fix. Its quite simple, I bought 2 by mistake thinking I was getting one for the dogs cake bakery and 1 for komfy k9. But I cant, they are both for The bakery, its only me that works for the bakery, I have no need for a 2nd email account for the bakery and I never will.

      I was going to buy an email address for my other business that I also use you for, now I wont. If your not going to help me I really feel that you are not the best company for me to deal with.

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support August 9, 2013

      Hi,

      Please understand that it is not up to us, rather, this is the way that Google apps resellers are able to work. Once you cancel the account - google only lets you repurchase it through a reseller after a month. However, clearly there's no point in paying monthly for two mailboxes when you only require one. The good thing about your domain name is that it can point anywhere.

       

      I'd recommend temporarily using a different mail provider, and connecting your domain to it so that you won't lose business, and then when you are able to purchase a mailbox again, it'll automatically be redirected back to Google apps, you can also directly purchase a google apps account again from Google apps once the month is over and the account has expired.

       

      Let us know if you need more assistance,

      Dror - Wix Team
  • alexthompsonincion

    Replied by alexthompsonincion May 3, 2013

    Good one. Thank you for sharing the information.

  • wix Wix Team

    Replied by Wix KnowledgeBase May 2, 2013

    Yes but please note: After cancelling an email account subscription, your email account will remain active until the next renewal date. After the renewal date, all mailboxes related to the email account will be cancelled and all data in the email account will be deleted with no option for retrieval or restoration of the data.

    You can find more information here.

  • wix Wix Team

    Replied by Wix KnowledgeBase May 2, 2013

    Can I cancel my Email Account Subscription?
  • wix Wix Team

    Replied by Wix KnowledgeBase May 2, 2013

    To cancel your Google Apps email account: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > under Manage Premium, click Billing & Payments > under Mailbox Subscriptions, next to the relevant mailbox, click Manage.

    Next to Next Payment, click Cancel > follow the steps provided.

     

    Note: After cancelling an email account subscription, your email account will remain active until the next renewal date. After the renewal date, all mailboxes related to the email account will be cancelled and all data in the email account will be deleted with no option for retrieval or restoration of the data.

     

    To learn more about cancelling your email account, click here.

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply