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wix Wix Team

There are three possible solutions:
1. If your domain is pointed to Wix by IP- Please contact your domain hosting company and ask them to remove the MX records that point to Wix.
2. If you are connected via Name Servers- Please ask your domain hosting company for the MX records and insert them here .
3. If you have purchased personalized emails from Wix, please follow the instructions here.
You can also find FAQ's here.


In order to get your personalized email address up and running please follow the instructions here.
You’ll find clear instructions on how to connect to email via Yahoo Mail or GoDaddy here:

Connect to email via Yahoo
Connect to email via GoDaddy


Note:  Please note that it might take up to 72 hours to be updated.



Replies(667 replies total)

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  • asciff

    Replied by asciff March 23, 2014

    Hi there,

    My domain supplier Dreamhost replied in this way about requested info...

    "Your mail hostname is pointing to the wrong IP: dig mail.harbourseven.com +short rmiller@yakko:~$ dig mail.harbourseven.com +short @ns1.dreamhost.com

    Please update this to the new IP with your DNS provider."

    And they told me you should be able to update above info and fix this problem that is affecting my business in a really bad way!

    Hence, please could you be so kind to help me? Are already 2 days that my mail is not working….

    Awaiting with thanks,



    • Yoav Wix Team

      Replied by Yoav March 23, 2014

      Hello Andy,


      I updated your domain configuration, and mail.harbourseven.com currently points to the IP address

      Please allow up to 72 hours for these changes to be fully applied.


      Let us know if you need any additional help - we'll be happy to further assist!

    • asciff

      Replied by asciff March 26, 2014

      Hi guys,

      my mail is still not working properly because you should also update the MX records in my site as below (comment from Dreamhost stuff):

      I see you have the custom mail A records was set-up so you are good there; however I noticed you do not have the correct MX records set-up for your site. You need to make sure these two MX records are set-up over at wix: 0 mx1.sub4.homie.mail.dreamhost.com 0 mx2.sub4.homie.mail.dreamhost.com The 0 shown above is the priority number and the "mx1.sub4.homie.mail.dreamhost.com" part is the actual MX record. Once that is set-up mail should begin working like it should.

      Please try to do it ASAp since I still cannot receive mails!



    • Or Y Wix Team

      Replied by Or Y March 26, 2014



      Please note that these MX records are already inserted in place:


      Please wait for the 72 hour period to end. then retry.


      Feel free to consult us any time.

      All the best, Or
  • asciff

    Replied by asciff March 22, 2014

    Hi there,


    I'm having troubles with my mail account...

    My mail provider told me to update the new IP with my DNS provider...

    MY custom A record to pint to the proper mail server IP is incorrect.

    Since is my work mail.. could you please check and assist me to change the IP in a way to my mail works again?


    Awaiting with thanks,


    • Barrios Wix Team

      Replied by Barrios March 23, 2014

      Hi Andy,


      An MX record is a mail exchange record. MX records map a domain name to a list of message transfer agents for that domain. You can add your MX records to Wix by using the Domain Manager.

      If you have connected your domain to your Wix site by pointing, your domain host is in control of your records. Please contact your domain host and ask them to update your records for you.

      If you don't know the MX records, simply copy and paste the text below and email it to your email host: "Dear {name of email host (eg, Godaddy)}, My name is {your name} and I purchased an email account from you for the following domain: {your domain URL ( eg, www.yourname.com)}. I have built a site on Wix.com. As I am using their name servers please provide me with the required MX records so that I can forward this to Wix and have my emails redirected back to you."

      If your email provider is on our email provider list, you can easily add MX records by following these steps.

      Important Notes:

      • An MX record is an address, not an IP number. An example of an MX record is: mx1.biz.mail.yahoo.com
        • If the records provided by the email host look like this:
          A mail.wixdomain.com
          MX wixdomain.com mail.wixdomain.com

          Then the A record MUST be added before the MX record. 

          If you get an "Invalid email server" error when adding your records, copy the A record's IP address into the field instead of the MX record:

      • When adding MX records to the Domain Manager, do not use capital letters (lowercase only).
      • Let us know how it went and we are here if you require further assistance! :)


      Many thanks, Barrios
  • kareemnagiub

    Replied by kareemnagiub March 22, 2014

    i am facing same problem i can not open my email , how can i access it !!

    • Alina Wix Team

      Replied by Alina March 22, 2014


      I can see that you have properly connected one email box to your domain optimum-line.com.

      To sign into your Google Apps email:

      1. From Wix.com, click My Account.
      2. From My Account, next to Manage Premium, click Mail Boxes.

      3. From the Mail Boxes tab, next to the relevant domain name, under Mail Options, click Manage.
      4. From Mail Boxes Summary, under Options, click Go to my email inbox and sign into your email.

      You can also sign into your inbox by simply going to gmail.com and typing your entire Google Apps email, that includes @mydomain.com, and your password.

      For more information click here

      ​Please let us know should you require any further assistance. 


      Alina, Wix Support Team
  • nls951

    Replied by nls951 March 21, 2014

    I am so disappointed with the service of WIX!! I just need to speak to someone to update my DNS records for my email and I cannot speak to anyone until Wednesday!!!!!! What is up with that?



    • Keren Wix Team

      Replied by Keren March 21, 2014

      Hey Ruth,


      Thank you for contacting Wix support!

      You can forward us the email which you received from your email hosting company so we can assist you with updating the records. You can also read through the best reply posted in this thread providing you with instructions on how to update the records. If you wish, you can schedule a phone call with our phone support team using this link

      Thanks, we await your reply. 

      Keren, Wix Support
  • sdshadrina

    Replied by sdshadrina March 21, 2014

    I still didnt get the answer and its still not fixed ... I have a "Contact Us" form on my website and it doesnt work. If someone is trying to email me through that form its getting back to them. I tried myself and nothing. My aol email is working fine but not through weeks. I got a lot of customers telling me about this problem. Please let me know when it will be fixed. Thank you.

    • Anat Wix Team

      Replied by Anat March 21, 2014

      Hi sdshadrina,


      I checked both of the sites on your account and I couldn't locate a contact form on neither of them.

      Could you please provide us with a link to this page or let us know which site it is on?

      If you've added a contact form, you can also find the messages you have received under my account > manage site > my contacts > contacted me

      Thanks and we await your reply

      Anat - Wix Team
    • sdshadrina

      Replied by sdshadrina March 21, 2014

      I am sorry for not being specific ... when you go on my website on a left top conner it says E-Mail Us  ... http://www.felilandcattery.com/ 

      thank you very much 

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support March 21, 2014


      I checked and you're currently sending mails to felilandcats@aol.com - AOL for some reason blocked our mail servers - we're aware of it and are working on a solution (it would help to send them a request on your end as well), however in the meanwhile you will need to choose a different email address to connect to your site.


      I apologize for the inconvenience,

      Dror - Wix Team
  • cjkdunn

    Replied by cjkdunn March 21, 2014

    My site was down last week. It's now back up, but none of my emails are working (which I purchased through Wix.) I can sign into my dashboard but it's completely non-functioning post log-in. Please, please don't reply with the standard 3 options that you've deemed the best response. I want a specific answer. Thank you in advance.

    • cjkdunn

      Replied by cjkdunn March 21, 2014

      website: www.fkconsign.com. An expedited answer would be appreciated. My clients are very unhappy that their emails are going unanswered and have been for over a week now.

    • cjkdunn

      Replied by cjkdunn March 21, 2014

      to be specific, I can now SEND emails, but an email I sent from my personal account to my Wix gmail dashboard was not received in my wix-purchased inbox.

    • cjkdunn

      Replied by cjkdunn March 21, 2014

      i fixed it myself.

  • j77622

    Replied by j77622 March 18, 2014

    Problems with my Hallodesign email.


    Please find attached an email received from Hostpapa where I purchased the domain last year.  On Saturday I changed to WIX by IP address and www.hallodesign.com.au is working perfectly.  However my EMAIL is not which was joanne@hallodesign.com.au.  I urgently need assistance to get this backup and running.  Could you please assist me. Regards Joanne

    Hostpapa email:

    Hello Joanne,

    Thank you for contacting Hostpapa.

    Further to my previous reply, your MX records are not pointing to Hostpapa you need to contact your mail service provider to resolve your email Issue. As of now the MX records are pointing to (0   hallodesign.com.au which is not Hostpapa. For more details you can refer below URL.
    URL: http://www.intodns.com/hallodesign.com.au

    Thank you for your understanding. If you have any query feel free to contact us.

    • Paola Wix Team

      Replied by Paola March 18, 2014




      Please note that your domain is still connected via pointing to WIX IP, this, though, doesn't mean we control the email connection, your email host is in charge if your domain is pointing.


      Please contact your domain hosting company and ask them to remove the MX records that are pointing to Wix.

      See this described here


      1. Switch to DNS

      2. Ask you email/domain host for help in setting up your emails.



  • kylawigh1

    Replied by kylawigh1 March 15, 2014

    i use an accountancy program that emulates my email address in order to send invoices to customers (Kashflow.) i can send and receive emails fine from my email address normally but when the kashflow program sends an email to a certain customer they never receive it. the kashflow program suggests the following solution.....

    Help! - Minimising the chance of your emails being seen as spam

    When you send emails via Aims KashFlow , it impersonates you by using your email address as the sender address. This can sometimes cause problems if your domain name is set up with something called SPF.

    SPF (Sender Framework Policy) is used to list servers that are allowed to send emails on your behalf. If our servers aren't listed and your SPF records explicitly say noone besides the approved list can send emails from you then emails sent via Aims KashFlow could be regarded as junk.

    To get around this, you need to add our servers to the list of servers that are allowed to send emails on your behalf.

    The addresses for our mail server is kyle.kashflow.com (

    If this is all gobbledegook to you, then ask whoever manages your email to take a look at this page and they should be able to take care of it for you....

    Could this be the reason/solution to the problem? even though i can send/receive normal emails the customer doesnt receive when Kashflow sends the email. my domain is registered with Siteground.com 

    • Yoav Wix Team

      Replied by Yoav March 15, 2014



      If you wish to add an SPF record to your domain, please contact KashFlow and ask them for the full SPF record which needs to be added - it would be best to provide us with all information received from them so we could better understand the issue, and further assist.


      Awaiting your reply - we'll be happy to further assist!

  • jwkarnott

    Replied by jwkarnott March 10, 2014

    Hi guys, the below is the response I get to trying to set up my email, james@arnottconsulting.co.za -  . I essentially need this email address set up in my microsoft outlook. PLEASE help urgently


     Verification failed for http://arnottconsulting.co.za/ using the DNS TXT record method (less than a minute ago). We couldn't find the verification token in your domain's TXT records. You might need to wait a few minutes before Google sees your changes to the TXT records.
    Show found DNS TXT records 
    Verify your ownership of http://arnottconsulting.co.za/. Learn more.
    Recommended method Alternate methods History
    Recommended: Domain name providerSign in to your domain name provider.
    Select your domain registrar or provider
    I don't know who this is
    Not now

    • Mr. T Wix Team

      Replied by Mr. T March 10, 2014

      We cannot provide support for setting your email address with Outlook. You can try using this link for instructions or this one.

      To connect Google Apps with Outlook click here.


      Estou ao seu dispor para eventuais esclarecimentos,
    • jwkarnott

      Replied by jwkarnott March 10, 2014

      This is NOT THE PROBLEM!!! I am unable to verify my domain with Google Apps and seem to be going around in circles here.. If you guy are hosting my DNS, you need to help verify my domain www.arnottconsulting.co.za  before I can access my james@consulting.co.za email.. see below response from Google.


      Please note the below email as forwarded to me by google and as requested forwarded to you... Who has my DNS...? Wix or you guys?

      ---------- Forwarded message ----------
      From: Clodagh <esupport@google.com>
      Date: Mon, Mar 10, 2014 at 12:58 PM
      Subject: [#04017969] jwkarnott@gmail.com [ ref:_00D00VNwG._50060XTejI:ref ]
      To: "jwkarnott@gmail.com" <jwkarnott@gmail.com>, "james@arnottconsulting.co.za" <james@arnottconsulting.co.za>

      Hello James,

      Thank you very much for your message. I understand you are having an issue with completing domain verification on your Google Apps account for the domain arnottconsulting.co.za.

      I tried to ring you just now on +836258078 but unfortunately, you were not available, so I have left you voicemail.

      The TXT string you will need to create in your DNS is:


      If you are having any difficulty, please ring your domain host, for assistance with creating the TXT record. As much as I would like to, I cannot assist you with creating the TXT record and it is only your domain host who can help with this. Please contact your DNS host's support to see if they can assist you as soon as possible.

      If required, you can also view https://support.google.com/a/answer/183895?hl=en in reference to creating TXT records.

      Please reply when you have created the TXT record and I will be happy to check it for you.

      I am looking forward to hearing from you.


      Google Enterprise Support

    • Yoav Wix Team

      Replied by Yoav March 10, 2014

      Hello James,


      I could see the TXT record was already added to your domain - please note that such changes can take up to 72 hours to be fully applied.


      Let us know if the problem persists, or if you need any additional help - we'll be happy to further assist!

  • deanmandoo

    Replied by deanmandoo March 6, 2014


    • deanmandoo

      Replied by deanmandoo March 6, 2014


    • ilan-t Wix Team

      Replied by ilan-t March 6, 2014



      You can use the e-mail trouble shooter above or give a bit more info and we will be happy to help you resolve the problem.


      You can reach us by telephone in a number of ways:

      1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
      2) Our call center is open from 6am to 5pm Pacific Standard Time.
      You can call 1-800-6000-WIX (949) to speak to a live agent, Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
      Best regards


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