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wix Wix Team

There are three possible solutions:
1. If your domain is pointed to Wix by IP- Please contact your domain hosting company and ask them to remove the MX records that point to Wix.
2. If you are connected via Name Servers- Please ask your domain hosting company for the MX records and insert them here .
3. If you have purchased personalized emails from Wix, please follow the instructions here.
You can also find FAQ's here.


In order to get your personalized email address up and running please follow the instructions here.
You’ll find clear instructions on how to connect to email via Yahoo Mail or GoDaddy here:

Connect to email via Yahoo
Connect to email via GoDaddy


Note:  Please note that it might take up to 72 hours to be updated.



Replies(667 replies total)

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  • hype-zagreb

    Replied by hype-zagreb July 23, 2014


    My emails stop working on wix since yesterday. Also I can't access on mail.hype.hr:2082/ and change my passwords and settings (like cpanel). None of the previous settings I have not changed in WIX or my Mail (on Mac).
    I can sand message but I can't recive it. Only massage I get from Mail is:

    There may be a problem with the mail server or network. Verify the settings for account “xxx” or try again.

    The server returned the error: The connection to the server “mail.hype.hr” on port 995 timed out.

    Please HELP!

    • Nitzan Wix Team

      Replied by Nitzan July 24, 2014



      Thank you for contacting Wix Support regarding this issue.


      I checked your domain email records and they appear to be set up correctly. Please note that no changes were made on our end. 

      I recommend that you contact your email host to check the issue with them.


      Please let us know should you require any further assistance on our end.

      Have a great day! Nitzan - Wix Support Team
  • deelightsphotography

    Replied by deelightsphotography July 23, 2014

    Hi I have just noticed an email that should have come through to my Hotmail account 15 days ago and I have not received this!  I have only noticed it because I have logged onto the site to make some changes on my website.  This is not good enough when I am paying for this service and my business is suffering by making me look bad by not responding to a client! please look into the problem

    • Gat Wix Team

      Replied by Gat July 23, 2014

      Hi deelightsphotography,

      Thank you for contacting Wix support.

      I'm sorry to hear you are experiencing difficulties.

      If you are not receiving emails to your Google app mailbox, please click here for information from Google Support.

      For more FAQs about Google Apps, click here.


      Please don't hesitate to contact us for any further assistance.

      Gat Wix Team.
  • sngpublishing

    Replied by sngpublishing July 17, 2014

    Last week, I directed my name server to WiX.com and now clients are sending me emails and I receive some but not all. What's the problem? I'm concerned.

    This is what I got when I tried to email one of my colleagues: 


    This is an automatically generated Delivery Status Notification



    Delivery to the following recipient has been delayed:


    Message will be retried for 2 more day(s)

    Technical details of temporary failure:
    DNS Error: DNS server refused query


    • Itamar Wix Team

      Replied by Itamar July 17, 2014

      Hi sngpublishing,


      Thank you for contacting us.


      Please note your MX records are set to "epsilon.srv2.com". Please contact your email hosting company and verify with them this is the correct record. If they require any modifications from our end, please let us know.

      Itamar, Wix team
  • missiveau

    Replied by missiveau July 14, 2014

    Email just stopped working, i have contacted the domain company and they said i am connected by name servers but they dont give me the WX number, that it should come from wix as i have everything with wix.  I am not to savvy with this kins of stuff and cannot figure out what is going on.


    Can anyone help please.


    • dinamiso Wix Team

      Replied by dinamiso July 14, 2014


      I checked your Wix account and I saw you added an MX records to your email settings.

      Your domain is pointing to Wix name servers, this means you will need to connect your email by adding email records to your Wix account.

      Please contact you email host and ask them what additional email records should be added in order to be able to connect your professional email to Wix.

      In order to get your personalized email address up and running please follow the instructions here


      Thank you,


    • missiveau

      Replied by missiveau July 15, 2014

      Hi Dina

      Thanks, I have no idea who hosts my email, i thought you guys did.  Any tips on how to work this out?



    • Or Y Wix Team

      Replied by Or Y July 15, 2014

      Hello Neirssa,


      Your domain missive.com.au is currently hosted at Domain Registration Services (DomainREG), according to this who.is report.


      We have no way to retrieve the MX records for you. Please contact your host and ask for the full domain record list.


      Thank you, please let us know in case you need our help again.

      All the best, Or
  • akyuzzeynep

    Replied by akyuzzeynep July 13, 2014

    I can't use my email accounts that i already paid for. 

    • rony Wix Team

      Replied by rony July 13, 2014



      If you purchased a Google Apps email through Wix, you can easy access and manage it from within your Wix account.


      To access your mailbox: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > next to the relevant mailbox, click Manage.

      On the Mailbox Summary page, under Manage Settings, click Google Control Panel Settings > select an existing account or click Add account to add a new one.


      Note: If you already have a Google Apps account or a Gmail account, you may be asked, by default, to log in to that account. If this is not the correct account: click on Sign in with a different account > click Add Account > enter your full admin username- user@domain.com.
      You can find detailed instructions here.


      You can also sign into your mailbox directly through Gmail.com. Simply enter your entire Google Apps email address, including @mydomain.com, and your password.

      For more information on purchasing and setting up Google apps emails, please click here.


      Rony WixTeam
  • hivitronix

    Replied by hivitronix July 10, 2014

    I do not expect to see no-reply@parastorage.com when contact form is used on my website. I already purchased a personalized email account and had set the right reference on the form.

    Also under My Account>>Mail setting, I will like to see the purchased email address. I could only see a link, not the chosen name of the email e.g to show me@hivitronix.com when I click manage. That way, I can be rest assured that my email address is not via a proxy.

    Can these be changed? Do the user have these control over their email setting? At least, I thought it is personalized. Thank you.

    • Rapido Wix Team

      Replied by Rapido July 10, 2014

      no-reply@parastorage.com is the email server being used when an email is send via the contact form. When you hit reply the email will be sent to the original recipient. 


      Please let me know if you need more help!

  • boostworxcorp Premium VIP

    Replied by boostworxcorp July 10, 2014

    I purchased an Email and when I go to set it up the drop down box to select my domain is empty. It says go to my account and add the domain but it's already added. My website is published and connected to WIX. WHy is my Domain not appearing in the drop down box?

    • Barrios Wix Team

      Replied by Barrios July 10, 2014

      Hi boostworxcorp,


      Thank you for contacting the Wix support team.

      I noticed that you have posted multiple questions on the forum.
      In order to receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.
      This will also speed up our response time to you since you will not have to repeat your issue multiple times and explain it to multiple representatives.
      Please refer to our response in this thread.


      Many thanks, Barrios
  • davidbeckproductions

    Replied by davidbeckproductions July 9, 2014

    I have a email address for my business at gmail.com How can I get an email sent from my premium web site to my gmail account.

    • Barrios Wix Team

      Replied by Barrios July 10, 2014



      You can now purchase personalized emails from Google Apps directly from Wix!

      Please note that this feature is not yet available for all users- If your domain is connected to Wix via Pointing then you will not be able to purchase a Mailbox for it. To learn how to connect your domain to Wix using the DNS method click here


      For more information please click here.


      Feel free to contact us with any questions you may have

      Many thanks, Barrios
  • tskutt2010

    Replied by tskutt2010 June 27, 2014


  • anaballeroni

    Replied by anaballeroni June 26, 2014

    Why my email works across the website but doesnt work when I wrote the adress ?


    • Nati Wix Team

      Replied by Nati June 26, 2014

      Hi anaballeroni,


      At Wix, we do everything in our power to provide the highest level of support and service.

      However, in order for us to assist you as effectively and efficiently as possible, we require that you provide us with some additional information. Please be sure to provide as detailed a description as possible when describing the difficulties that you have experienced:

      1) Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.
      2) Please provide us with more information about the location of the problem on your site, i.e. on what page can it be found?
      3) Which component in the editor are you having trouble with, i.e. the text box?

      *Please make sure to include a screen shot, if possible.

      Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.

      Best Regards, Nati - Wix Support Team

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