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wix Wix Team

There are three possible solutions:
1. If your domain is pointed to Wix by IP- Please contact your domain hosting company and ask them to remove the MX records that point to Wix.
2. If you are connected via Name Servers- Please ask your domain hosting company for the MX records and insert them here .
3. If you have purchased personalized emails from Wix, please follow the instructions here.
You can also find FAQ's here.

 

In order to get your personalized email address up and running please follow the instructions here.
You’ll find clear instructions on how to connect to email via Yahoo Mail or GoDaddy here:

Connect to email via Yahoo
Connect to email via GoDaddy
 


 

Note:  Please note that it might take up to 72 hours to be updated.

 

 

Replies (628 replies total)

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  • Ritti Wix Team

    Replied by Ritti 2 days ago

    Hi,

    The sites are not interconnected and are completely separated. As you stated, Googles MX records are associated with soniaevenlac.com. If you do not get any mail - please make sure that your mail host is indeed Google - should this be correctly set, you will have to contact them for further troubleshooting.

     

    Best, Ritti
  • soniaceven

    Replied by soniaceven 2 days ago

    Need to get rid of defunct wix domain that is linked to my current domain

    I originally set up my website under the domain "hearthstone-acupuncture.com," but switched to a new domain name, "soniaevenlac.com" and have paid whatever renewal fee was necessary to keep that site online for another year. However, soniaevenlac.com is still in some way linked to the original domain, which I've allowed to expire. You can see that the site "hearthstone-acupuncture.com" is still listed below.

    Everything still seems to be working fine when you visit the site, but I haven't been able to receive email (I use Google apps). Here's what they had to say:

    "I have checked your secondary domain soniaevenlac.com and I can confirm that the MX records are setup correctly using this third party website who.is. However, the MX records for your primary domain hearthstone-acupuncture.com are missing and they will need to be setup in order for you to be able to receive emails.

    Please let me know when the MX records are setup for your primary domain as without them the emails sent to sonia@hearthstone-acupuncture.com will not received." 

    I cannot edit the MX records for my primary domain because it has expired. I don't want to have to keep paying two separate bills to have one website, but it seems like with Wix and Google the only way to maintain my website is by directing it through the now defunct "hearthstone-acupuncture.com." 

    Please let me know what I need to do in order to make "soniacevenlac.com" my only website so I can once again receive emails and get back to business.

     

  • evoxalex

    Replied by evoxalex 5 days ago

    Hi, 

    My Email service provider is telling me everything is fine on his side, that my emails problems must be on WIX side. He says that you DNS are not responding. The MX are set as per your instructions.

    I CANNOT receive emails at my address. I am sure you appreciate the gravity of this situation. I will need to cancel my subscription and go with one of your competitors is this is not resolve today.

    Please help, best regards.

    Alex

     

    P.S. @ asciff  ... I you are still checking this thread, can you post a step by step on how you fixed your problem ? I think I have the same issue.

    • evoxalex

      Replied by evoxalex 5 days ago

      Sorry I wrote : " He says that you DNS are not responding. "

      I meant to say NS are not responding. As in NS = Name servers

    • Ilia Wix Team

      Replied by Ilia 5 days ago

      Hi,

      Please ask your domain host if there are any other MX or A records that need to be added to your site.

      I can assure you our NS records are responding, otherwise you wouldn't be able to view the site itself.

       

      Best regards

      Ilia - Wix Support
  • tarynvanv

    Replied by tarynvanv April 14, 2014

    My email WAS working and now it does not!  I just tested it and I'm not getting any of my test emails, what is going on???

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 15, 2014

      Hi,

      Are you referring to the Contact form on your site? If so, there was an issue on google's end with delayed emails, so if you're using Gmail it should be fixed now. 

      Dror - Wix Team
  • oziofoto

    Replied by oziofoto April 9, 2014

    Hi guys, I use squirrelmail to manage my inbox but now it says my account/password is incorrect even when they are correct.  I contacted register.com about this matter but they say my email is hosted by wix.com, that´s why I´m contacting you, I need to reset the pass to my inbox.  Domain: oziofoto.com

    • oziofoto

      Replied by oziofoto April 9, 2014

      oh, actually info@oziofoto.com is rejecting the mails, can you tell me what is going on with this matter?

    • Kosta Wix Team

      Replied by Kosta April 10, 2014

      Hi,

       

      I could not find any mail boxes purchased from Wix under your account. If you are trying to connect your own email, you should update your domain records in the Wix Domain Manager after connecting your domain to Wix. You will need to update these records so that your emails can be redirected back to your email host.  For more information about it click here.

      If you need any assistance please let us know!

      Cheers, Customer Solutions
  • allanvos

    Replied by allanvos March 30, 2014

    i just bought 2 addresses ( the 2 i always used already when i was not with wix yet) but where can i see the emails that will go to those 2 adresses? I always had them linked towards my gmail account. 

    I can not find the emails for the 2 addresses in gmail or anywhere else. Do I need to set them up somehow?

    • Ilia Wix Team

      Replied by Ilia March 30, 2014

      Hi,

      For instructions for your Google Apps Email please follow this link.

       

       

      Best regards

       

      Ilia - Wix Support
    • allanvos

      Replied by allanvos March 31, 2014

      But what is my account then?

      I dont see emails anywhere since i bought the addresses with wix.

      What is the app email where the mails go to since i bought the addresses??

       

    • allanvos

      Replied by allanvos March 31, 2014

      fixed it!

    • Natty Wix Team

      Replied by Natty March 31, 2014

      Great job! Please don't hesitate to contact us again.

  • asciff

    Replied by asciff March 26, 2014

    Ya,

    becausw I could not wait more days without mail.. So I fixed by myself.

     

    thanks,

    cheers!

    A

    • Natty Wix Team

      Replied by Natty March 26, 2014

      Great job! :) 

      Please don't hesitate to contact us again should you require further assistance. 

  • he5480

    Replied by he5480 March 26, 2014

    Hi

    We have received the following reply from theName support:

    "Although we manage the domain name castlecoastcampers.co.uk, we do not handle the email forwarding.

    The nameservers are set to a company called Wix.

    You would need to talk to them about your email."

    Please advise what the problem is and why it has stopped working after over a year of working fine.

    Many thanks

     

    • Natty Wix Team

      Replied by Natty March 26, 2014

      If you don't know the MX records, simply copy and paste the text below and email it to your email host: "Dear {name of email host (eg, Godaddy)}, My name is {your name} and I purchased an email account from you for the following domain: {your domain URL ( eg, www.yourname.com)}. I have built a site on Wix.com. As I am using their name servers please provide me with the required MX records so that I can forward this to Wix and have my emails redirected back to you."

      If your email provider is on our email provider list, you can easily add MX records by following these steps.

      Important Notes:

      • An MX record is an address, not an IP number. An example of an MX record is: mx1.biz.mail.yahoo.com
        • If the records provided by the email host look like this:
          A mail.wixdomain.com 216.185.152.155
          MX wixdomain.com mail.wixdomain.com

          Then the A record MUST be added before the MX record. 

          If you get an "Invalid email server" error when adding your records, copy the A record's IP address into the field instead of the MX record:

      • When adding MX records to the Domain Manager, do not use capital letters (lowercase only).
  • asciff

    Replied by asciff March 26, 2014

    Hi guys,

    my mail is still not working properly because you should also update the MX records in my site as below:

    I see you have the custom mail A records was set-up so you are good there; however I noticed you do not have the correct MX records set-up for your site. You need to make sure these two MX records are set-up over at wix: 0 mx1.sub4.homie.mail.dreamhost.com 0 mx2.sub4.homie.mail.dreamhost.com The 0 shown above is the priority number and the "mx1.sub4.homie.mail.dreamhost.com" part is the actual MX record. Once that is set-up mail should begin working like it should.
     

    Please try to do it ASAp since I still cannot receive mails!

    Thanks,

    Andy

    • Natty Wix Team

      Replied by Natty March 26, 2014

      Hi Andy, 

      These settings are already updated in your domain manager as you can see in this screenshot: 

       

      Have you updated this after you wrote this post? 

      If so, please allow 24 hours for these changes to take affect. 

  • mamutcorp

    Replied by mamutcorp March 25, 2014

    Hallo I have added the MX Record from my hosting company on saturday and my emails is still not working?? What should i do i need help as my company cant work without mails

    • Mauro Wix Team

      Replied by Mauro March 25, 2014

      Hi,

      Thanks for contacting us.

      You haven't specified which domain you are refering to.

      Anyhow please notice you should wait a few hours after you updates your records for changes to propagate.

      If your mailbox is not working please kindly contact your email service provider and show him these screenshots:

      mamutcorp.co.za

      uborapro.co.za

       

       

      Ask him for instructions on which records are missing / need to be changed for your email to work correctly.

      Kind regards,

      Mauro. Wix Team

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