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wix Wix Team

You can now purchase personalized emails from Google Apps directly from Wix! For detailed instructions click here, or watch the video tutorial below.
 

 

You can also use any other Email host you like. For general information please click here.
 

You’ll find clear instructions on how to connect to email via GoDaddy and Windows Live Mail.

Connect to email via GoDaddy

Connect to email via  Windows Live Mail
 

Please note that we cannot provide support for setting your email address with Outlook. You can try using this link for instructions or this one.
 


 

Note: If you are having problems with your current Email, please ask your Email host for the MX records. You can find step by step instructions here .

Replies (752 replies total)

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  • rviola5

    Replied by rviola5 3 days ago

    I don't use Gmaill but want to link any new emails that come in to my current host. How do I do this?

    • Sheila Wix Team

      Replied by Sheila 3 days ago

      Hi rviola5, 

       

      If you already have a domain name and its email address, you can first upgrade your site, connect domain, and then connect the email. 

       

      Please see the best reply of this thread for more info.

       

      Thanks,  

      Sheila - Wix Support
  • kokohbikini

    Replied by kokohbikini 4 days ago

    I have been sitting here for 5hrs trying to get my email to work! I purchased the email address through Crazy Domains and have been using it via Big Commerce through my Gmail account. I have now moved my site to Wix and now my gmail will not retrieve any emails from the POP3 address. I have emailed called Crazy Domains and have the MX addresses, and have added them into the relevant fields. I now continue to gmail to add in the POP3 account and it tells me "Server denied POP3 access for the given username and password."

    I desperately need to access this email address. PLEASE HELP ME!!!! :( 

    • Gat Wix Team

      Replied by Gat 4 days ago

      Hey,

      Please note that adding the correct MX records to your domain is all you need to do on Wix's end to get your email up and running. Please allow 72 hours for the changes to take effect.

      Feel free to contact Gmail support regarding the second issue.

       

       

      Cheers,

       
      Gat Wix Team.
  • pattyafmello

    Replied by pattyafmello 5 days ago

    I have my email hosted on hostgator, and I do not know if it's working. They gave me the settings, but do not know if I did right. 
    Can you help me please? 

    For your emails work on Hostgator servers enter the following values ​​in the DNS zone Wix. 

    MX br246.hostgator.com.br 
    mail 192 185 221 152 
    The 192 185 221 152 webmail 

    Thank you

    • oryi Wix Team

      Replied by oryi 5 days ago

      Please note that you are yet to complete the payment for your premium package.

       

      You have to complete your Name Servers connection process, then verify your MX recordsAlso, please note that it is incorrect to have two domains with the name mail.amoremcartas.com.br under two different IPs. The latter is the most up to date one, according to your post.

       

      Please let us know should you require any further help.

      All the best, Or
    • pattyafmello

      Replied by pattyafmello 4 days ago

      My plan is premium. I do not understand what happens.

    • rony Wix Team

      Replied by rony 4 days ago

      Hey,

      Thanks for contacting Wix Support.

      In order to change or update your MX records, please follow the steps provided here .

      All best,

       

      Rony WixTeam
  • npalma4

    Replied by npalma4 5 days ago

    I have a GoDaddy domain with nameservers directed to Wix.  More than 24 hours ago, I changed the email MX records in Wix to GoDaddy.  The Wix message says it may take up to 24 hours.  It has been more than 24 hours and my email still doesn't work.

    Apparently my email has been down for some time.  I didn't know I needed to configure email on Wix after redirecting the nameservers from GoDaddy.  Don't you think you should notify people when this is necessary.  I'm not a techie, I didn't know this was also required.

    • oryi Wix Team

      Replied by oryi 5 days ago

      Your mail configuration appears to be ok, my only request from you is contacting GoDaddy, asking them again the MX records requires to complete this transaction, to make sure they are properly set, and send us their response.

       

      You may find step by step instructions to do so here.

      All the best, Or
    • npalma4

      Replied by npalma4 3 days ago

      That's because I filled in the MX records myself.  Originally, I used the "GoDaddy" option from the dropdown box.  I subsequently had to choose "Other" from the dropdown box and fill in all of the records myself.

    • Kosta Wix Team

      Replied by Kosta 2 days ago

      Hi,

       

      Sorry for any inconvenience caused. 

      Have you managed to set the MX records by yourself and make it work? Does your mail box work properly now?

      Please let us know so we look into it.

      Cheers, Customer Solutions
  • mjrobinson33

    Replied by mjrobinson33 April 11, 2014

    Hi,

    I have fieldschurch.com on Wix and would like to have my emails hosted through aplus.net. Here's the info I got from aplus that I believe we need to redirect stuff that way.

    mail IN A 64.29.151.235

    pop IN A 64.29.151.235

    smtp IN A 64.29.151.235

    personalmail IN A 64.29.151.250

    webmail IN A 64.29.151.250

    autodiscover IN A 64.29.151.217

    IN MX 10 mx2c40.carrierzone.com.

    IN MX 100 mx1c40.carrierzone.com.

    IN MX 110 mx3c40.carrierzone.com.

    m IN CNAME mobiaplus.net.

    * IN CNAME hostedc40.carrierzone.com.

    Please help as this is all new to me.

    Mark // mjrobinson33@gmail.com // 309.335.9920

    • rony Wix Team

      Replied by rony April 12, 2014

      Hey Mark, 

      Thanks for contacting Wix Support.

      You can update your records directly on your Manage Premium console.

      Follow the instructions in here.

      All best,

      Rony WixTeam
  • jac6474

    Replied by jac6474 April 11, 2014

    Ok so my site is www.jacquelineknight.com. Does Wix allow me to use my emails jac@jacquelineknight.com and contact@jacq...?  The site was hosted through Dreamhost but I've switched it to Wix. I want to cancel Dreamhost but it looks like I have to purchase new accounts with google is that right?  What's the point of switching if it's not fully hosted?

    • jac6474

      Replied by jac6474 April 11, 2014

      Can I just change the MX record to mail.wixdomain.com?  Will that make my emails work?

    • jac6474

      Replied by jac6474 April 11, 2014

      Well this looks like a HUGE letdown! I thought I would just transfer my site to Wix but there are all these hidden charges.  First you pay for premium hosting then you have to pay for emails?  I think I should have left it over at Dreamhost because they included emails to my domain in the hosting price.  No one is explaining otherwise.  If I leave my emails over at Dreamhost then I am paying double for Wix and Dreamhost.  If I purchase from google then I pay double for Wix and Google!  Back at Dreamhost it was just Dreamhost I was paying for.  Can anyone clarify this for me?  Why wasn't this clear when I signed up for a Premium account?

    • jac6474

      Replied by jac6474 April 11, 2014

      Wow not a single response from Wix and it's been nearly an hour and a half.  I don't have time for this.  Not exactly my idea of 'support'.

    • jac6474

      Replied by jac6474 April 11, 2014

      3 hours now... hello?

    • Alina Wix Team

      Replied by Alina April 11, 2014

      Hey, 

      I am terribly sorry for the inconvenience. Please note that premium plans and email boxes are two separate things. I can see that your domain is not hosted by Wix (it is connected to Wix using the DNS method). 

      If you have a personalized email account with your domain (such as mail@mywebsite.com), you will need to update your domain records in the Wix Domain Manager after connecting your domain to Wix. You will need to update these records so that your emails can be redirected back to your email host.


      Please ask your email hosting company what records will need to be added and add these records to the Wix Domain Manager (My Account > Domains). 


      You can also post the records here and we will update them for you. 

      Thanks, 

      Alina, Wix Support Team
    • jac6474

      Replied by jac6474 April 11, 2014

      Well I thought I was getting you to host everything but that's not how you operate I see now.  All your step-by-step instructions say to change the DNS listing otherwise 'pointing' the website to Wix is a convoluted and not very effective way of doing it.  Sending an email to the registrar or the host is the worst way right?  What else do you recommend?

      I'm still disappointed with the fact that I have to pay for email no matter which way it happens.  If I had known that prior to signing up I wouldn't have and I certainly wouldn't have spent all that time building my site.  I don't like to be misled and I will not be recommending you to anyone now.

    • Ira Bel Wix Team

      Replied by Ira Bel 5 days ago

      Hello,

       

      We are terribly sorry that you've been feeling dissapointed.

       

      Since your domain registar is Dreamhost  and not Wix, there is no way to configure e-mail services of Dreamhost  without contacting them in order to get these records from them. Once you receive their response with MX records, we can configure everything for you.

       

      Another option is use another e-mail hosts like Google Apps (see instructions here).

       

      We hope you will find our services satisfying in the future.

    • jac6474

      Replied by jac6474 4 days ago

      Thank you for your response.  My registrar is not Dreamhost.  It is MelbourneIt.  Could you please update these new mx records on my site please?

      They are:

      Priority 10: mx1.bne.server-mail.com. 

      Priority 50: mx2.bne.server-mail.com.

      mail IN CNAME mail.bne.server-mail.com.

      pop IN CNAME pop.bne.server-mail.com.

      smtp IN CNAME smtp.bne.server-mail.com.

      autodiscover IN CNAME autodiscover-redirect.server-secure.com.

      Thank you.
       

    • jac6474

      Replied by jac6474 4 days ago

      For the record, my old website & email host was Dreamhost but my registrar was MelbourneIt.  Maybe that's where you're getting confused.  The domain registrar still remains the same, Wix is my new host and MelbourneIt is also now hosting my email.

    • rony Wix Team

      Replied by rony 4 days ago

      Hey, 

      I have updated the records according the information you provided us.

      Changes can take up to 24 hours to propagate.

      All best,

      Rony WixTeam
    • jac6474

      Replied by jac6474 3 days ago

      Thank you!  Well that is great news.

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support 3 days ago

      Let us know if you encounter any difficulties. 

      Dror - Wix Team
    • jac6474

      Replied by jac6474 5 hours ago

      Hi there again, so in my desperation trying to get my email set up I signed up for the google app on Wix and then decided to go with the email host through my domain host.  Wix has charged me for the google app $99. On top of the yearly premium website hosting account I pay for.  Now, I know these are two different things but is there a grace period?  I signed up for the google app and then immediately changed my mind and removed it from my mx records to install the other one.  You can see that I am not using it right?  And therefore shouldn't you refund my money for the google app?  It's not fair that you take a hundred dollars from me for no reason.

  • strikezoneinc

    Replied by strikezoneinc April 9, 2014

    I need more free emails ... how is this done?

    • Natty Wix Team

      Replied by Natty April 10, 2014

      Via your domain host. Please follow the steps provided here .

       

  • myte838

    Replied by myte838 April 9, 2014

    I want to know how to connect my own E-mail to my wix site. I have purchase my Domain, plus premium package with Wix, but I do not  want to purchase an e-mail from wix, I want to use my own. My site is up in running, but I still have some adjustments to correct. My domain is connected to Wix with the Wix nameservers, I went to Choose your e-mail Provider (which will be for me my google e-mail) I 've chosed : I have an e-mail provider , than selecting Google Apps as my provider, than I pressed the Save button. On my website mauibluepoolcare.com, when you click on contact in the menu, you will see my gmail address displayed,when you click on it , it sends me over to Windows Live Mail 2011. I want to use my Google gmail, in which I set up an account yesterday to use this e-mail for my Wix website for Business. I wanted to go step-by-step in order for whoever is handling a response back to me, which would be greatly appreciated. How to link my own gmail  e-amil account to my Wix . Thank you for taking the time to read this. Much appreciation. 

    • Natty Wix Team

      Replied by Natty April 10, 2014

      Hi,

      You can connect your @gmail.com email via a contact form. 

      You can easily add a contact form using the Wix editor: 
       

      1. From the left toolbar, click the Add icon.
      2. From Add , click Apps and then click Contact Form
      3. From the Contact Form Settings window, under Email to, type the email that your site visitors will contact when filling in the form.
      4. Under Email BCC, type an email that will be blind-copied when your visitors fill in the form.

       

      A contact form is added to your site.

       

      You can customize your contact form, which includes changing the style, adding fields, removing fields, and renaming fields. Click here for instructions on how to customize your contact form.

       

      We also have several contact forms available in the Wix App Market! You can find them under the "Forms" tab. Click here for more information about adding apps to your site.

       

       

    • myte838

      Replied by myte838 April 10, 2014

      Natty,

       

       

      Thank you so very much for assisting me.  Have a great day Natty. The Wix team Rocks!. 

      big smiles :)

  • alexandra925

    Replied by alexandra925 April 2, 2014

    Hello,

    I am in the process of launching my business site, California Interiors. A week ago I contacted Wix to ask if and how I could use my free Gmail account for my site and was given instruction on how to do that. Following the instructions given to me, I added my gmail email to the site. Today, while going through the steps to launch the site, I was asked to set up an email account, even though I have already set up the email on the site - why am I being asked to set up an email when I have already set it up?

    Thank you,

    Laurie

    • Ritti Wix Team

      Replied by Ritti April 3, 2014

      Hi Laurie,

      Can you elaborate about the gmail account? You only need to set your records when the email account has your domain name after the @. Currently, i can see that you do not have any email settings configured under your domain.

      Please give us more info, so we can guide you.

       

      Best, Ritti
    • alexandra925

      Replied by alexandra925 April 3, 2014

      Hi Ritti,

      When researching WIX as a possible company to build my site with, I understood that I needed to purchase an Email address from Google. However, I already had/have a free gmail account, (lauriekalexander@gmail.com) and so could not understand why I would need to buy another google/Gmail email address? I sent you folks a query regarding this and asked if I could use my existing  gmail account. I was then instructed on how to add my existing, free gmail account to my new site, which I did. However, when going through the steps to buy the Domain name in order to launch the site, I was instructed to purchase a Gmail account, which confused me -  why should I buy one if I already have one for free? And, what does it mean to "configure" an email address to the site? That is my dilemma. Thanks, Laurie

       

      Tahnk you,

       

      Laurie

       

    • Mauro Wix Team

      Replied by Mauro April 3, 2014

      Hi Laurie,

      Thanks for your explanation.

      There's actually no need from you to purchase a Gmail account through us.

      We just offer the possibility for our users who want it to purchase a mailbox with the format xxxx@californiainteriors.org 

      If you set your free email in your contact form that will be enough and your site will work perfectly well :)

      Anything else you may need just let us know.

      Cheers,

      Mauro. Wix Team
    • alexandra925

      Replied by alexandra925 April 3, 2014

      Hi Ritti, Mauro, ?,

       

      OK great. Thank you for clarifying this.And, would you please explain this?

      >>>>>what does it mean to "configure" an email address to the site?<<<<

       

      Laurie

       

       

    • nitzan Wix Team

      Replied by nitzan April 3, 2014

      Hi Laurie,

      Could you please elaborate on when and where exactly you are getting the "configure email" request?

      What are the steps that you do in order to reproduce this query?

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

      Waiting for your reply.

      All the best, Nitzan - Wix support
    • alexandra925

      Replied by alexandra925 April 4, 2014

      Hi Nitazan,

       

      I got this response from Ritti the other day - I am responding to her response. This is the comment she made to me:

      >>>> Currently, i can see that you do not have any email settings configured under your domain.<<<<

      So, what does it mean to have my email "configured under my domain name"? Laurie

    • Gat Wix Team

      Replied by Gat April 5, 2014

      Hello,

      I apologize for the inconvenience. 

      What Ritti meant is she doesn't see any Google app email associated with your domain, which makes sens because you didn't purchase one :)

       

      If you require further assistance, feel free to contact us again.
       
      Gat Wix Team.
  • lcam52

    Replied by lcam52 April 2, 2014

    Hi! i still have a gmail account already! and if your correct that I don't have an google app email? I still want to know if I change my email address in your method for replacing an email, will it also change the email for my other WIX accounts? or just the WIX domain i suggest I want to change ! and leave the other domains the same email i don't want to change from! just one from 3 domains I have! As the last time i tried to change something on one off my accounts with you it effected the other domains I had on the one gmail account i have with my account with you! lcamp2@gmail.com , I want to change one domains email not all off them! So can you help me to do that? As I already have an google account with my gmail account i connect to your WIX with! 

    • oryi Wix Team

      Replied by oryi April 2, 2014

      Hi,

       

      Changing your mail domain changes one specific domain, the one whose domain you have connected to Wix, and has no effect whatsoever over you other domains or accounts.

       

      You can definitely connect your personal email to Wix. Please follow the Best Reply hereinabove or these instructions.

      All the best, Or

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