Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

With the Twitter Follow button, your visitors can click it and follow your Twitter feed.

For more information click here.

Replies (13 replies total)

Show my replies first
  • sag2014

    Replied by sag2014 2 days ago

    I added the Twitter Follow app to our site today, published it and when I checked, the button said @Wix instead of our @pawguards.  I of course deleted it, tried again, same thing.  And yes, I did have @pawguards in Settings.  Any idea why?

    • Dima Wix Team

      Replied by Dima Yesterday

      Hi,

      When adding your user name in the Follow button settings panel, please add it as "@pawguards" instead of just "pawguards". This should solve the problem. 

      Dima -Wix support team-
  • nirokia

    Replied by nirokia March 17, 2014

    The Twitter button worked before, but now I appear to be having the same problem as a few other people.  In the Editor, the information is for me (@Nirokia), but once I publish the website it changes over to Wix and even links people to your twitter instead of mine.

    This first image is from the Published Website.

     

    The second image is from the Website Editor

     

    I use Google Chrome and I've already cleared my cache but that doesn't appear to have fixed the problem.  Any help would be greatly appreciated.

    Thanks!

    • Katie Wix Team

      Replied by Katie March 17, 2014

      Hi nirokia,

       

      I checked your site and was not able to recreate the issue:

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict. Please clear your browser's cache. You can find step by step instructions here.

       

      If the issue persists, please provide us with a screenshot. You can find step by step instructions here.

       

      Thanks for your cooperation,

      Katie
  • dfish65

    Replied by dfish65 January 9, 2014

    Hello.  I am having a similar issue to those reported above.  Everything I have tried has failed.  My Twitter follow button directs to @wix rather than @LastinLineLV as it should.  It is configured to direct to my Twitter handle, but it still goes to follow wix."  Any suggestions?  By the way, all of the other media buttons are working properly.

    • Niv Wix Team

      Replied by Niv January 9, 2014

      Hi,

      I checked your site, however I wasn't able to recreate the issue you are having. Shown in the screenshot below:

      While working on your Wix site, your computer and browser stores various information. This build up of information can sometimes cause conflict. Please clear your browser's cache. You can find step by step instructions here.

       

      If the issue persists, please provide us with a screenshot. You can find step by step instructions here.

       

      Thanks for your cooperation,

      Niv, Wix Support
    • dfish65

      Replied by dfish65 January 9, 2014

      Thanks for the assist.  I ended up speaking with an advisor on phone support who helped me straighten it out.  

      -Dave/Last in Line LV

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support January 9, 2014

      Cheers Dave,

      I'm glad we found a solution.

       

      Dror - Wix Team
  • hai813

    Replied by hai813 December 27, 2013

    Hello, 

    My website shows my Twitter handle linked in the Editor (changed in the settings), but on the published website it links to @wix.

    This is not a new update, so it is not an issue in delayed publishing or anything like that.  Can anyone help fix this? I've cleared my cache and am using Chrome, but it's still showing "Follow Wix". I'm concerned visitors and potential clients are seeing this as well, rather than the what should be appearing.

    The first photo below is from the editor. The second is from the published site.

    • gills2 Wix Team

      Replied by gills2 December 28, 2013

      Hey,

       

      I checked your live site and I can see the Twitter follow button is properly linked:

       

      Please try republishing your site, clear your browsers and cache again and please try using different browsers to see if there is any difference. You can find step by step instructions here.

       

      Thanks,

      Gill, Wix Team
  • fraserlamble

    Replied by fraserlamble December 19, 2013

    Hi, I too am having problems fith the twitter follow button. When it is clicked on it re-directs to the wix twitter page and not my own! 

    http://www.juicyretreats.com/#!blog/c1h2o 

    Above is the link to one of the pages with a follow button please advi.

    Thanks

    • Hudson Wix Team

      Replied by Hudson December 19, 2013

      click on the button, click settings and from there you add your twitter account link / details.

  • jamesivesart

    Replied by jamesivesart December 16, 2013

    Hi i've noticed that when i log on to my site the "follow on twitter" button will occasionally direct people to follow wix' twitter instead of my own. this seems to happen at random. To repeat this glitch you may have to refresh my site a number of time, is there a fix for this? www.jamesives.com 

    • Ilia Wix Team

      Replied by Ilia December 16, 2013

      Hi,

      I was unable to recreate the issue on my end.

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

       

      Best regards

      Ilia - Wix Support
    • Dima Wix Team

      Replied by Dima December 16, 2013

      Hi,

      If clearing cache doesn't solve the problem, please send us a screenshot of your site when the Follow Button directs to Wix's account. Also, please tell us on which browsers are you experiencing this problem. 

      Dima -Wix support team-
  • parkerpeevyhouse

    Replied by parkerpeevyhouse September 7, 2013

    I can't find the Twitter button. When I click "Add" I don't see a "Social" category. Can you help me locate the twitter button?

    • Adam E. Wix Team

      Replied by Adam E. September 7, 2013

      Hi,

      These instructions are for HTML5 sites, while your site is in Flash format.

      You can choose to submit your site for conversion to HTML5, but please read the following notes before submitting (you can find all the notes here).

      1. Keep in mind that this tool is experimental and may not export the site like you wanted, this tool is designed to give you a head start in converting your Flash site to HTML5 but manual modifications are usually required afterwards.

       

      2. Once the site you submitted is exported, a copy of the site will be created in your Wix account (similar name but starting with html_name) The original site will not be affected! Also any premium package/domain connected will not be effected unless changed by you manually.

       

      3. Some of the features that are possible in Flash are not possible on the HTML5 editor at this stage. This means, things that are not possible in the HTML5 editor will not be copied into the exported sites.

       

      4. Please make sure to submit the Wix URL of your site regardless if its connected to a domain or not (www.wix.com/username/sitename)

       

       

      5. If you have a premium package and want to transfer it to a new HTML site you can do that. For more information follow this link

       

       

       

       

       

      Adam, Wix Support
    • parkerpeevyhouse

      Replied by parkerpeevyhouse September 7, 2013

      Thanks very much. That clears things up.

  • alexthompsonincion

    Replied by alexthompsonincion April 23, 2013

    Very good information..Thank you for sharing..

  • Michal

    Replied by Michal February 22, 2013

    Hi rdmhs6,

     

    I was able to add more than one Twitter Follow buttons to your site and they both looked the same on my end (with the Twitter logo painted blue). 

     

    Please send us a screenshot of the problem and give us a detailed description of the steps you took before it happened. 

     

    Thanks,

    Michal - Wix Team
  • rdmhs6

    Replied by rdmhs6 February 21, 2013

    Why when I add more than 1 Twitter Follow button is it Grey rather than blue?

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply