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Main Category: Editor
Sub Category: Save Publish and Upgrade
Ticket #: 389926115
Ticket Status: Closed - User did not react
I have been working on a website for my final project due tomorrow but all day today I have not been able to save it. I click the save button and nothing happens, and when I open it for preview from my account on the Wix homepage, none of my changes are there. I also tried publishing my website as a way to save it, and the dialogue box pops up to tell me I am about to publish, but then nothing happens when I click okay, and following the URL tells me my site isn't published yet. I need this website to be visible by my professor in order to get credit and I don't know what to do. Please help me save all of my hard work!
Replies (10 replies total)
Replied by kindle5 Yesterday
I can't save or publish my site. I have logged out and in. Waited a while and tried it again with no prevail. Error message: A problem in your site structure prevented us from saving your site. The good news is that it's already been fixed automatically!
Please click the save button and review your site’s header and footer for any possible unexpected changes.
Please help! I have made so many changes since the last time it allowed me to save. I don't want to have to redo everything.
My account is reKindlePhotography
Replied by flyfftipple November 29, 2013
Hi iv spent horse on wix.com trying to create a website, but now when it comes to saving it I'm having an error come up saying "An unexpected error occurred while preparing your site data.if the problem persists please let us know by posting on our support forum (timeout)" please help me I don't want to lose everything
Replied by ciaracarroll November 21, 2013
Im getting this message and my page wont save. please help
"an unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (-10124)"
Replied by shaniathomas4894 September 23, 2013
My Website will not save and publish with the changes I am trying to make. I need to do this for a project due today! Some weird error message keeps popping up
Replied by pennystj January 11, 2013
I am having the same problem. i have tried clearing the cache, viewing the site on a different browser and a different computer. I currently have the editor page open and I am afraid to close it because I don't want to lose all my information for the second time. I see how the Wix team member was able to save the changes for soulesemma and I hope you can do this for me, too. My site is called sorrelltropeproject.
Replied by Kika December 19, 2012
I apologize for the inconvenience!
I just saved and published your site and experienced no problems.
While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.
Please clear your browser's cache. You can find step by step instructions here.
Please note that clearing your browser's cache will not resolve all issues.
We also recommend you to try and use different browsers and see if there is any difference.
Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.
To download the latest Google Chrome browser please click here
To download the latest Firefox browser please click here
To download the latest Safari browser please click hereTo download the latest Internet Explorer browser please click here