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  • soulesemma

    My website won't save

    By soulesemma December 19, 2012

    Locked by moderator

    Main Category: Editor

    Sub Category: Save Publish and Upgrade

    Ticket #: 389926115

    Ticket Status: Closed - User did not react

    Hello,

    I have been working on a website for my final project due tomorrow but all day today I have not been able to save it. I click the save button and nothing happens, and when I open it for preview from my account on the Wix homepage, none of my changes are there. I also tried publishing my website as a way to save it, and the dialogue box pops up to tell me I am about to publish, but then nothing happens when I click okay, and following the URL tells me my site isn't published yet. I need this website to be visible by my professor in order to get credit and I don't know what to do. Please help me save all of my hard work!

Replies (11 replies total)

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  • 2seanmckenna

    Replied by 2seanmckenna April 2, 2014

    PLEASE HELP!!!!!!!!
    Im getting the same message as many and my page wont save. please help 
    "an unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (-10124)" I have tried all of the advice previously given. 

    • Jonathan Wix Team

      Replied by Jonathan April 2, 2014

      We apologize for the inconvenience, this can happen that the editor looses touch with our servers, this is why we recommend to save work on the editor, every 5 minutes or even much more frequently if the editing is intensive and fast.

       

      Please clear browser cache (instructions here) and open your editor, make a small change and save. Tell us if it worked.

    • 2seanmckenna

      Replied by 2seanmckenna April 2, 2014

      no i had to restart

    • ilan-t Wix Team

      Replied by ilan-t April 2, 2014

      Hello,

       

      Is the site now saving?

       

      Best regards

  • kindle5

    Replied by kindle5 March 7, 2014

    I can't save or publish my site. I have logged out and in. Waited a while and tried it again with no prevail. Error message: A problem in your site structure prevented us from saving your site. The good news is that it's already been fixed automatically!

    Please click the save button and review your site’s header and footer for any possible unexpected changes.

    Please help! I have made so many changes since the last time it allowed me to save. I don't want to have to redo everything.

    My account is reKindlePhotography

    • Gat Wix Team

      Replied by Gat March 7, 2014

      Hello,

      I checked your site and was able to save without issues:

      If you are experiencing an issue saving your site, please click here and follow the error troubleshooting instructions.

      •  

      Gat Wix Team.
    • kindle5

      Replied by kindle5 March 7, 2014

      Also, the screen shot that you gave me that you saved isn't the up to date information that I'm trying to save. That was the last save that I did before it left me the message "A problem in your site structure prevented us from saving your site. The good news is that it's already been fixed automatically!

      Please click the save button and review your site’s header and footer for any possible unexpected changes." It obliviously hasn't been fixed automatically! The attached is a screen shot of what work I'm trying to save. The specials tab should read; Specials/Client Gallery. As, again, I have made numerous changes since that save.

    • kindle5

      Replied by kindle5 March 7, 2014

      The list that you gave says to " Open your browser to a blank page. Close any Wix pages that are open." Why would I do that? I will lose all my work that I have done since my last save, as it won't let me save. Also, My account should not read kindle5 anymore as I have changed it to rekindlephotography. Are this kinds of issues common? I don't want to pay to have this website published with my own domain and continue to have issues all the time.

    • Itamar Wix Team

      Replied by Itamar March 8, 2014

      I'm sorry for the inconvenience. Unfortunately don't have any other solution at the moment except following the instructions here.

      As for kindle5, please specify where do you see this name.

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Itamar, Wix team
  • flyfftipple

    Replied by flyfftipple November 29, 2013

    Hi iv spent horse on wix.com trying to create a website, but now when it comes to saving it I'm having an error come up saying "An unexpected error occurred while preparing your site data.if the problem persists please let us know by posting on our support forum (timeout)" please help me I don't want to lose everything

    • gills2 Wix Team

      Replied by gills2 November 29, 2013

      Hey  flyfftipple ,

       

      I'm sorry to hear you are experiencing difficulties.

      Please try the following:
      While keeping your editor open, go to wix.com and log out of your account. Then log in again while keeping your editor open, and then try to save again.
       

      If it still doesn't work, please wait a few minutes and try to save again.


      In most cases this should resolve the issue.

       

      Please let us know if this issue persists.

      Gill, Wix Team
  • ciaracarroll

    Replied by ciaracarroll November 21, 2013

    HI,
    Im getting this message and my page wont save. please help 
    "an unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (-10124)" 

    • Leah Wix Team

      Replied by Leah November 21, 2013

      Hey,

       

      I apologize for the inconvenience. To ensure that this isn't a local issue, please follow the instructions provided here. If there is still an error, please send us the answers to the questions in the same link and we will assist you as soon as possible.

       

      Thank you for your patience and cooperation.

       

      Sincerely, Leah Wix Team
  • shaniathomas4894

    Replied by shaniathomas4894 September 23, 2013

    My Website will not save and publish with the changes I am trying to make. I need to do this for a project due today! Some weird error message keeps popping up

    • Niv Wix Team

      Replied by Niv September 23, 2013

      Hi,

      If you received a 502 error message, this was a temporary saving issue that has been resolved. 

       

      If you are receiving another error message when trying to save and publish, please provide us with the exact message, so we can further assist you.

       

      Thanks for your cooperation,

       

      Niv, Wix Support
  • wystiematt

    Replied by wystiematt July 5, 2013

    I too am having difficulty.  I have the latest browsers and am still having difficulty.

    my domain is

    edentempleinternationalchurch.com

    thank you,

    Wysteria

    • Michael

      Replied by Michael July 5, 2013

      Hi Wysteria,

       

      Please elaborate on the problem you're experiencing. Are you seeing an error message?

      -- Michael - Wix Team
  • Yael

    Replied by Yael January 22, 2013

    Hi kevintempelman,

    Please elaborate what exactly is the error message that you are getting ? 

     

     

     

  • kevintempelman

    Replied by kevintempelman January 21, 2013

    Looks like others are having the same issue I am. I've tried the steps listed above and still no success. Please help!

  • Adam F Wix Team

    Replied by Adam F January 11, 2013

    @pennystj

     

    I replied to you on this thread

     

  • pennystj

    Replied by pennystj January 11, 2013

    I am having the same problem.  i have tried clearing the cache, viewing the site on a different browser and a different computer.  I currently have the editor page open and I am afraid to close it because I don't want to lose all my information for the second time.  I see how the Wix team member was able to save the changes for soulesemma and I hope you can do this for me, too.  My site is called sorrelltropeproject.

    Please help.

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