Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

Simply click on the page selector on the top of the editor (on the left side).

You can also click on the Pages icon from the left toolbar. Click on the page you want to go to.

Replies(38 replies total)

Show my replies first
  • thehaubls

    Replied by thehaubls February 14, 2014

    I am having a similar problem as mi8414 and ninabonne.  it's been days now. I've also followed your instructions and it hasn't worked. your customer support isn't calling me despite promising a 4-6min call back.  I desperately need to make changes to my site...that I paid for...where's the customer support??

    • Noa Wix Team

      Replied by Noa February 14, 2014

      Hi ,

       

      We apologize for the inconvenience.

      I was not able to recreate this issue in your editor.

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

       

      If you would like to speak to our representetives, we would highly advise schedualing a callback. Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

       

      Thanks,

      Noa - Wix Team
  • mi8418

    Replied by mi8418 February 13, 2014

    I am also having the same problem.  I'm not able to switch between pages in the editor. It doesn't respond. I tried your suggestion, but it did not fix the problem.

    • Samantha Wix Team

      Replied by Samantha February 13, 2014

      Hi !

       

      Which one of your sites are you referring to ? I can see you have 5 sites in your account.

       

      Thank you,

       

      Have a nice day !

       

      Bonne journée ! De la fondation à l'introduction au Nasdaq : l'histoire de Wix en Images : http://fr.wix.com/blog/2013/12/16/de-la-fondation-a-lintroduction-au-nasdaq-lhistoire-de-wix-en-images/
  • ninabonne

    Replied by ninabonne February 11, 2014

    Dear Wix team,

    I'm having trouble switching between pages in the editor. It doesn't respond!

    I'm turning crazy. What am I doing wrong?

    Thank you in advance.

    Best regards Nina

    • dinamiso Wix Team

      Replied by dinamiso February 11, 2014

      Hi,

      I checked your site editor but I couldn't recreate the issue as I managed to switch pages from my end.

      Please follow the steps below:

      1. Please close the editor.

      2. Lg out from your Wix account.

      3. Close the browser.

      4. Restart your computer.

      5. Clear your browser's cache and cookies of "Everything". You can find step-by-step instructions here.
      6. Restart your browser and then log into your Wix account and try again.

      7. Log in again.

      Thank you,

      Dina.

    • ninabonne

      Replied by ninabonne February 17, 2014

      Dear Dina,

      I did all of the above mentioned things even before I contacted you, and have repeated it several times since, even on other computers.

      Do you have any other ideas what is wrong ?

      I have worked in Wix before, and have never before experienced this. But time is running out for me, as our restaurant is opening tomorrow!!

      Best Regards Nina

    • ninabonne

      Replied by ninabonne February 17, 2014

      I now see that several peolpe are experiencing the same problem!

      I have tried the call back service, but it doesn't seem to work with a Danish number.

      Could you pls. call me. My number is (0045) 22545003

      Nina

    • Hudson Wix Team

      Replied by Hudson February 17, 2014

      We're here to help! Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

  • naringgo22

    Replied by naringgo22 February 3, 2014

    My mean pages didn't work.

    • naringgo22

      Replied by naringgo22 February 3, 2014

    • ariadned Wix Team

      Replied by ariadned February 3, 2014

      Hi naringgo22,

      Thanks for contacting Wix Support!

      I'm not quite sure I understand your question - could you please elaborate so we can provide you with the highest level of support?

      Thanks and we await your reply,

      Ariadne - Wix Team
  • naringgo22

    Replied by naringgo22 February 3, 2014

  • tjezell

    Replied by tjezell January 3, 2014

    I'm having trouble locking the page so it doesn't move over the header. www.treniceezell.com Please help me.

    • dinamiso Wix Team

      Replied by dinamiso January 3, 2014

      Hi,

      I checked your site and I saw you have set the header to ' Fixed position ' .

      This means your header content will not scroll with your site content.

      In order to remove this feature simply click on the header and from the drop down menu uncheck the box:  ' Fixed Position ' .

      Dina-Wix Team.

    • tjezell

      Replied by tjezell January 4, 2014

      Oh my goodness thank you soooooo much.

  • goneill51

    Replied by goneill51 December 23, 2013

    Hi, I'm having difficulty with the slideshow feature, once you click on a photo, and try to exit out of it back to the page the slideshow is on it locks up, how do I fix that glitch?  This is dealing with a published site, not in edit mode. -- goneill51

  • aimeebrown711

    Replied by aimeebrown711 December 9, 2013

    I am having trouble with my wix account. When I am trying to edit a particular page (any), it always switches to a different page as if there's an invisible button everywhere that reroutes it to another page. This happens when I'm doing something as simple as trying to double click on a text box to make corrections. Is there an easy fix?  Thank you

    • Nadia.Tannous

      Replied by Nadia.Tannous December 9, 2013

      Hello, 

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Please note that clearing your browser's cache will not resolve all issues.

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here

       

      Let us know how it goes.

      Please do not hesitate to contact us for further assistance

      Nadia Tannous
  • bidhantris

    Replied by bidhantris November 28, 2013

    Hi Wix,

     

    how can i create a page as attached link

    1.  http://www.themacallan.com/the-story/   (viewing pages front and back)

    2. http://www.themacallan.com/                  (image changes when mouse points)

    pls help me the instruction at below email.

    many thanks 

    martin

    martinatoffice@gmail.com

     

    • Ritti Wix Team

      Replied by Ritti November 28, 2013

      Hi,

      Unfortunately this isn't possible at the moment.

      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.
       

      Feel free to add your feature request to our Wish List by posting here.


      You can keep up to date with what features are coming soon here.

       

      Best, Ritti
  • ych126

    Replied by ych126 November 19, 2013

    I can click any pages, but can't never go back to my home page. How can I solve this issue? Thanks.

    • Hudson Wix Team

      Replied by Hudson November 19, 2013

      can you please give us a step by step guide as to what you are doing as we have not been able to reproduce the issue.

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply