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Stats 419,609 topics posted 7,114 include Best Reply by Wix Team
Replies(369 replies total)
Replied by BadSector May 14, 2014
"To read about our feature updates coming up in 2014 please click here."
Now, Barrios, take a look at the link provided... Now, I don't know what kind of English, do you speak, but as far as I know "COMING UP" means the FUTURE, isn't it? Now if you take a good look at the list, the latest update is April 2014. Mate... WE ALREADY PAST APRIL 2014, IT'S LIKE MAY 2014??? HAVE YOU EVEN LOOKED AT THE LINK YOU PROVIDED US???
All this is just showcasing one thing and one thing only, Barrios:
WIX DOESN'T GIVES A FLYING FUCK ABOUT IT'S PAYING CUSTOMERS!
AND THEY ALSO TAKES US FOR AN IDIOT!
Replied by queenestherroyalcour May 14, 2014
I certainly agree. It should be more geared towards the needs and concerns of customers. Yes, those who sign up, for the membership, the owner should be concerned towards the customers needs, This should be dealt with that the site owners should so find it easy to communicate with site members, and to be able to see and locate their profile page.. Where is that option?
Replied by billingscameraclub May 14, 2014
I'll tell you what I care about as a website owner on your system:
1. A website membership system that captures more information than just an email address and a password. (Examples: first and last name, address, phone number, etc.)
2. An email notification system that alerts me when someone signs up for a membership on my website.
I'm sure you're proud of being able to offer animations, as evidenced by the email you sent me this morning, but animations don't matter to me. I'm trying to host and operate a business. Animations are not beneficial to me in that regard.
Please address the REAL needs of your customers.
Replied by brucetalbot May 13, 2014
An option to have the button default to login mode rather than signup mode. i.e. when accessing the button it asks you to log in with a link (top right) to change to a signup request.
Replied by BadSector May 12, 2014
Dear Mr. Shawn Wilson,
I don't know how Wix.com was in the past, but they have obviously stopped every meaningful and important upgrades and patches since the HTML5 uprade. Now AS A PAYING CUSTOMER when you complain about BASIC missing features all they are doing is replying you
a) explaining patiently you how the said features works, as you were dumb and didn't already knew about it
b) promising you that they will put your problem on their so called "development roadmap" which means that NOTHING will happen
c) telling you how sorry they are if you are getting frustrated that they don't care AT ALL about your problem
d) warning you to not using abusing words when you are getting angry
That's it. They have stopped ANY meaningful upgrades. You don't believe me? I have done my research for my own specific issue (member login was just one of them, more serious is their retarded moronic text editor). One of their top manager solemnly promised to give Wix users a new text editor SOON after many complains about this issue. I don't know what time interval means "soon" in Wix language, but that was in 2013 January. Nothing happened. Worried I made my research about other user opinions and discovered that their customer service is fact zero, they are just repeating the same things like a trained parrot, their customer service members copying answers from a big (or not so big) document.
I am especially angry since I have done a big job since 2.5 months now, learning the ropes of Wix. It was maybe a great service back when it started, but right now it's dead, they are not upgrading anything, their site is slow, and the editor is horrible.
I will start a new Wordpress website soon with the help of a friend. I will also be sure to warn my bank to not letting them scam me, after I am done with them since they are doing this as well.
Dear Mr. Shawn Wilson if I can give you one bit of advice, is either make another website with another company if you want an existing customer service team, not just trained monkeys or your website problems will stay the same, including this moronic, useless member login "feature". I have already a whole novel of people complaining about that in my mailbox, all Wix have done are a), b), c) and d) which means: NOTHING. Trust me it will stay they same, until they croak and your site disappears.
Replied by slwsrloans May 12, 2014
I'm a paid customer and I'm very dissatisfied because of the fact that you have for whatever reason chosen not to include a site member sign-up and an approval/denial notification feature. Not having these features has a negative impact on our company's perception in the minds of our perspective clients, because they are left hanging after the initial registering of their email and password. Yes, they receive an on screen message that tells them they have to be approved by the site manager, but that is where everything stops. I have no way of knowing when my perspective clients have signed-up and they don't receive an email notification of any kind after initial registration; which creates a black hole their customer experience. This is exacerbated by the fact that my perspective clients do not receive an email notification that let's them know that their access has been approved or denied. We can't even manually send one because we don't know that they have signed up. We're severely hindered from projecting the image we want to our clients because of this. We've taken the time and expense of getting our site set-up and running and not having a site member notification feature leaves your product offering sub-par. One of our primary interest is customer experience. Yes, you offer a lot of other features, but this is such a fundamental feature and you don't have it, as a result, reflects badly on your product offering. Which translates into an inferior customer experience for us. Please fix this, we would greatly appreciate it. Thank you.
President & CEO
Replied by manhattany May 12, 2014
I SEE THE FORM DOESN'T EVEN ASK FOR PEOPLE'S FIRST NAME. SO THE ABILITY TO ADD ADDITIONAL QUESTIONS WOULD BE INTERESTING TO AVOID THE "HELLO ***@***.COM"
IT LOOKS UTTERLY ARCHAIC.
I DON'T RECALL ACTUALLY SEEING CURRENT WEBSITES WELCOMING PEOPLE BY THEIR EMAIL ADDRESSES.
REFERRING TO THEM BY THEIR NAMES IMPARTS CIVILITY, AMIABILITY. ADDS MORE PROFESSIONALISM/QUALITY TO THE WEBSITE.
ALSO PLEASE THE ABILITY TO CUSTOMIZE THE SIGN IN/SIGN UP FORM SO THAT IT COMPLEMENTS THE WEBSITES.
HOPE YOU GUYS TAKE THIS INTO CONSIDERATION.
THANKS AND HAVE A GOOD DAY
Replied by manhattany May 11, 2014
WHEN PEOPLE SIGN IN, IT SHOWS "HI ***@***.COM"
IT SHOULD REFER TO THEM BY THEIR FIRST NAMES! THAT LOOKS SO ARCHAIC!
NOT TO MENTION THE LACK O ABILITY TO CUSTOMIZE THE SIGN IN/SIGNUP FORM.