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wix Wix Team

Currently it is possible to upload the following files types in the Wix Editor:

Images: .jpg, .png, and .gif via Add > Image
Music: .mp3, via Add > Media > Audio Play Button
Video: via Youtube or Vimeo -  Add > Video
Documents: doc & .docx, .xls & .xlsx, .ppt & .pptx, .odt, .odp and .pdf via Add > Media > Document

Note: File size limits are as follows:
Images: 15MB/.jpg, .png, and .gif
Documents: 15MB/files
Music: 15MB/.mp3

Replies(115 replies total)

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  • sine38

    Replied by sine38 November 10, 2013


    I want to add a few flip page documents to my website how do I post the flash file?

    All the best


    • Hudson Wix Team

      Replied by Hudson November 10, 2013

      You can add a Flash component to my Wix HTML site?

      You can add a .swf file by using the Flash App. Click here for instructions.

  • beckyboyles

    Replied by beckyboyles October 10, 2013

    Currently having issues uploading files that are .jpg. This is the error message:

    cannot be uploaded since the file-name is invalid

    The name of the file is z (1).jpg

    This is the same naming system I have been using for my files since I started using wix and have never had any issues. I uploaded pictures as recently as this last Sunday with no problems (they were named a (1).jpg for example).


    Please advise.

    • Ilia Wix Team

      Replied by Ilia October 10, 2013


      Please try renaming the file without the brackets () and upload it.


      Best regards

      Ilia - Wix Support
    • beckyboyles

      Replied by beckyboyles October 10, 2013

      1) I have attempted to upload files without the () with the same error message.

      2) I have used the same naming system for two years with no issue, why should there be one now?

      3) To rename every file without the () I would have to do so one at a time instead of using the mass renaming feature on my computer. I do not have time for that even if that WOULD fix the problem.

      4) Since the () are not the issue (file named a.jpg also will not upload), please advise.

    • Leah Wix Team

      Replied by Leah October 10, 2013



      I apologize for the inconvenience. 


      To ensure that this isn't a local issue, please follow the instructions provided here. If there is still an error, please send us the answers to the questions in the same link and we will assist you as soon as possible.


      If the error continues, please send us one of the images as an attachment to support@wix.com (with a link to this thread).


      Thank you for your patience and cooperation.

      Sincerely, Leah Wix Team
  • costapj

    Replied by costapj October 2, 2013

    Hi there,

    I am trying to upload my MP3 files for the users to download instead of hearing them only.

    I clicked add -Media - Audio player, then I went to preview and right clicked to see if i could have the Save as option to download an MP3 and it doesnt let me do it!

    I also try and connect a link to a document but it doesnt let me upload it as it isnt a doc,ppt or PDF file!


    Can you help me?




    • Anat Wix Team

      Replied by Anat October 2, 2013

      Hey Paulo,


      Thanks for contacting Wix support.

      Currently it isn't possible to add a "download" button.
      You can only upload downloadable files as PDF and Word. For more information about uploading a document click here and scroll down to the "Linking your Button to a Document" part.

      You can also try our HTML app to insert your own download button.

      If you would like to sell your music online, you can use the Getonic App. I recommend that you keep checking the App market since we add new apps all the time and you might find one that may suit your needs.


      Please don't hesitate to contact us for further assistance. 



      Anat - Wix Team
    • costapj

      Replied by costapj October 2, 2013

      Hi Anat,

      Thank you so much for the reply!

      I will try and use the HTML app! 

      Just a question, where are the files I want saved at? For example, If I upload a mp3 file through the system and then I use html to get it... where is it located? Or which url shall i use? Please note that I will upgrade my site to my domain as sooIn as  have it ready!




    • Adam F Wix Team

      Replied by Adam F October 2, 2013

      Hi Paolo, 


      You can upload your files to an external host/server and then add them using the HTML App. Please note that since you will be using external code, which was not created, not tested by Wix, we will not be able to provide you support for the code itself. 



  • sheseescolour

    Replied by sheseescolour September 16, 2013

    Do you support Gimp?

    • Nadia.Tannous

      Replied by Nadia.Tannous September 16, 2013


      It is possible to upload Files edited by Gimp as long as they are saved as the following: gif, .png & .jpg

      You can upload the files to the HTML editor via "Add" -> "Image" -> "Change Image" -> "Upload Image".


      Please do not hesitate to contact us for further assistance


      Nadia Tannous
  • alexandertom05

    Replied by alexandertom05 September 10, 2013

    I'm still not understanding how to upload pdfs.  I'm trying to create a "Resources" page where a student can click on an image and see the pdf copy of the selected document to download/save/print for later use...

  • kt9137

    Replied by kt9137 August 29, 2013

    I am trying to delete some PDF files that are not needed anymore.  How can I do that?  I'm also getting an error while trying to upload a simple PDF file.  It is telling me "Error Uploading File - File contains invalid characters."  Can someone help me with this?


    • kt9137

      Replied by kt9137 August 29, 2013

      I did figure out the upload error - I had an apostrophe in the file name.  Still trying to figure out how to delete all the files I'm not using.


    • Alon - WIX team Wix Team

      Replied by Alon - WIX team August 29, 2013

      you can see the delete button once you hover above each picture.

      Alon - Wix Team
  • sagmagic

    Replied by sagmagic August 14, 2013


    For the past couple of days i'm experiencing problems with uploading pictures to the site. 

    The format is right and the size as well. but still after showing me that the pics are uploading i get a message saying: "! Upload failed"

    Why is that?


    • Adam F Wix Team

      Replied by Adam F August 14, 2013



      In most cases, upload issues are related to a local misconfiguration of certain settings on your computer, or to your internet connection.

      Please follow these steps in order to troubleshoot the issue you're experiencing:

      1. Try uploading other images. Is this issue isolated to specific images? If so, please email us the problematic images.
      2. Make sure the file name does not contain any special characters.
      3. Clear your browser's cache of "Everything". 
      4. Log out of your Wix account, restart your browser and then log into your Wix account and try again.
      5. Try using other browsers to open Wix. Recommended browsers include Google Chrome, Mozilla Firefox, and either IE or Safari (depending on whether you use a PC or a MAC).
      6. If you connect to the internet through a router, please try connecting directly through the modem.
      7. Try temporarily disabling your internet security programs and try again (i.e. antivirus, firewall, etc.). It is preferable to try this while still connected to the modem directly. This is meant to assist us in determining the source of the problem that you're facing.
      8. Try connecting to Wix from a different computer that uses a different internet connection.

      Finally, if you are still having issues, please contact us. Let us know exactly which steps you tried and what worked or didn't work. Please also include the following information:

      1. What Operating System you're using (i.e. Mac OSX, Windows XP, etc.) - and what version it is.
      2. What browsers you've tried - and include the version of the browser (can generally be found by going to Help > About within the browser).
      3. What version of Flash you have installed on your computer- you can find this at whatismyflash.com
      4. Your Wix username and the name of the site(s) with the issue.
      5. If you receive an error message, please attach the error message that you receive.
      6. Your geographic location and which ISP you use.
      7. Which internet security programs you have installed on your computer (antivirus, firewall, etc.).



  • headtofootsies

    Replied by headtofootsies July 3, 2013

    Can I upload XLS files to add to my inventory? I am using quickbooks for inventory in my store and would like to use that inventory to uplaod to my ecommerce site

    • Daniel Wix Team

      Replied by Daniel July 3, 2013



      You can upload XLS files to your site. I'm not sure I understand what you mean by adding them to your inventory. Could you please elaborate?

      Daniel - Wix support team
  • lindangmeisze

    Replied by lindangmeisze June 23, 2013

    Hi Wix,

    Why some photos I can't upload and show "the file path contains an invalid character". Please help!

    • Daniel Wix Team

      Replied by Daniel June 23, 2013



      Try moving your image to a different location, and make sure that the path of the file (Meaning the names of your folders) contain only Latin characters (Including the file name).


      You can also copy your picture to your hard drive's folder (i.e C:\) and try again.

      Daniel - Wix support team
  • jandmsmith

    Replied by jandmsmith June 12, 2013

    please help me be able to have someone click on a button on my site to open up Folders with files (WORD, EXCEL, PDF) inside as well. My intention is to have my site as a resource for my clients and representatives.  Thank you very much


    • Eyal Wix Team

      Replied by Eyal June 12, 2013

      Hi jandmsmith,


      You can share your Dropbox content directly on your Wix site with the Dropbox Folder app from the Wix App Market. For more information, click  here .


      If you require further assistance, please let us know!

      Thank you

      Eyal, Wix Customer Support Team

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