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wix Wix Team

Currently it is possible to upload the following files types in the Wix Editor:

Images: .jpg, .png, and .gif via Add > Image
Music: .mp3, via Add > Media > Audio Play Button
Video: via Youtube or Vimeo -  Add > Video
Documents: doc & .docx, .xls & .xlsx, .ppt & .pptx, .odt, .odp and .pdf via Add > Media > Document
 

Note: File size limits are as follows:
Images: 15MB/.jpg, .png, and .gif
Documents: 15MB/files
Music: 15MB/.mp3

Replies(113 replies total)

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  • cocoyu920112

    Replied by cocoyu920112 April 30, 2014

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    • Natty

      Replied by Natty April 30, 2014

      At Wix, we do everything in our power to provide the highest level of support and service.
       

      However, in order for us to assist you as effectively and efficiently as possible, we require that you provide us with some additional information. Please be sure to provide as detailed a description as possible when describing the difficulties that you have experienced:
       

      1) Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.
      2) Please provide us with more information about the location of the problem on your site, i.e. on what page can it be found?
      3) Which component in the editor are you having trouble with, i.e. the text box?
       

      *Please make sure to include a screen shot, if possible.
       

      Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.

  • asbradley4

    Replied by asbradley4 April 29, 2014

    I am trying to resize a graphic in illustrator to fit on my page, but I can't figure out the right size. I saw on the settings page that it is W:142 and H:142, but it does not say what the denominations are. Are they in pixels, milimeters, centimeters? I need to know that so I can size it correctly in AI. Thanks.

    • dinamiso Wix Team

      Replied by dinamiso April 29, 2014

      Hi,

      If you are referring to the size of H and W on the Settings window, then this denominations  are in pixels.

      Dina-Wix Team.

    • asbradley4

      Replied by asbradley4 April 29, 2014

      Thank you. I tried resizing my images to the height and width in the settings, but then the image was far too large. Is there something I am doing wrong?

    • dinamiso Wix Team

      Replied by dinamiso April 29, 2014

      Hi,

      We will appropriate if you could send us more details, as where in your site we can find the images you are referring to.

      This way we will be able to assist you faster.

      Dina-Wix Team.

    • asbradley4

      Replied by asbradley4 April 29, 2014

      On my homepage there is a graphic that says "Feedback on Any Device." The settings say that the image frame should be W: 496 and H:397. Since the image is square I just resized it to be 397 x 397px. You can see on the homepage that it is now too pig for the frame and has some distortion. Let me know if you need any more information on that one. You can also view the icons on my "surveys" page. Although i matched the pixels exactly, the lines still aren't completely crisp even though it fits the frame nicely.

    • Ilia Wix Team

      Replied by Ilia April 29, 2014

      Hi,

      Please state on which of your sites is this occurring.

       

      Best regards

      Ilia - Wix Support
    • asbradley4

      Replied by asbradley4 April 29, 2014

      xviresearch

    • Ron Wix Team

      Replied by Ron April 30, 2014

      Hi,

       

      I've changed the image scaling for the gallery to Fit to Width as it was previously set to Crop.

       

      Take a look and let us know should you require fuhrer assistance.

       

       

      Ron, Wix Team
    • asbradley4

      Replied by asbradley4 April 30, 2014

      Thank you for making that adjustment. Unfortunately when I look at the graphics, all of them are now distorted even though the fit better.

    • Ira Bel Wix Team

      Replied by Ira Bel April 30, 2014

      Hello,

       

      "Feedback on Any Device." image looks great on our end,

      so we are not sure we understand what you mean by "all of them are now distorted".

       

      Please elaborate, what graphics are you referring to?

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

  • alexdz6789

    Replied by alexdz6789 April 29, 2014

    I've created a new simple landing page, uploading our company logo on the upper left.  I've included high res PNG images that are well below the 10MB cap.  The logo looks wonderful in the editor, as well as published on mobile, but looks like a low-res hack job on the published website (which is public).  

    I don't get it.  I've used many different logo sizes, resolutions...all of which meet the guidelines and again look great on the editor, but as published look terrible.

    Please advise on what I can do.  It's extremely frustrating.  

    • alexdz6789

      Replied by alexdz6789 April 29, 2014

      It looks like this is the same issue faced by Napolst.  Thoughts appreciated.  In addition to various kinds of PNGs, I also used JPG...still grainy on the public site.

       

    • Natty

      Replied by Natty April 29, 2014

      To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

      You can find more information about how to upload pictures here.

    • alexdz6789

      Replied by alexdz6789 April 30, 2014

      Reviewed the materials in depth without resolution.  The logo, a normal text-based image in the upper left, is a relatively small size (124 x 33), and it effectively prevents a high res text-based image (even if I create anew with Photoshop in the original small size).  Suppose ultimately this is an issue with the overall low resolution of the webpage itself. 

      Relatedly, I'd like to increase the site resolution size, but can't find out how to do it.  Help on the subject: http://www.wix.com/support/main/flash/wix-editor/site-settings, seems to refer to "Settings" functions from an old version and now longer exist.  Is this still possible?

    • alexdz6789

      Replied by alexdz6789 April 30, 2014

      http://www.wix.com/support/main/flash/wix-editor/site-settings/site-size#

    • Or Y Wix Team

      Replied by Or Y April 30, 2014

      Please note, you have reviewed the instructions for Flash, not HTML. Managing resolution is currently not supported in HTML. For the Site Settings section of the Learning Center on HTML, click here.

       

      If the image is too small to begin with, I suggest you pick one with a better quality and resolution, if the instructions Natty has provided you with were not successful in improving its quality.

       

      Please let us know should you need further assistance.

      All the best, Or
    • alexdz6789

      Replied by alexdz6789 April 30, 2014

      Sigh.  I started with high resolution, which when reduced in the Wix Editor, looked grainy when published.  The instructions provided by Natty said that reducing the image in the editor can cause issues and advised to upload an original image using the exact pixel dimensions needed on the screen (and thus wouldn't need to be reduced in the editor).  The image size I want is a left logo and has dimensions (133x24), and when I created the logo (which is just simple text though unfortunately a font unsupported at wix) with that size, it of course looks low resolution.  Seems as if there simply isn't enough pixels on the screen to recreate a professional quality logo (that is imaged text).  

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 30, 2014

      Hi,

      Please provide us with the original image so that we can attempt to replicate on our end, 

       

      To upload the image , simply click on the "Upload" button and follow the steps.
       

       

      Generally - following these guidelines should solve any quality issues you have when uploading the image - 

       

      1. Use PNG. Images get compressed when uploaded to your Wix site. PNG (Portable Network Graphics) is the most used lossless image compression format on the Internet.

       

      2. Use sRGB - other color profiles (such as 1998 Adobe RGB) will not work well online and will look slightly saturated.



      3. Use the same proportions for your boxes - while you generally have limited control the image's proportions once you've uploaded it, you can change the proportions in which your display your image - the proportions matter more than the resolution, as even high res images displayed in the wrong proportions will be displayed alittle blurry. If unsure - simply pick the "Fit" image scaling option from the image settings in the editor.

      Dror - Wix Team
  • napolst

    Replied by napolst April 25, 2014

    I'm trying to do something basic and can't figure it out. I upload a picture which is a jpeg 3MB and it looks grainy on the website.

    I converted it to a png and it still looks grainy.

    I don't have photoshop so can't change it myself.

    Called Wix and you are moving offices or something and won't pick up phones. Please help me.

    • Shai Wix Team

      Replied by Shai April 26, 2014

      Hello,

       

      Could you please upload the pictures as a PNG to an outside file hosting service (e.g. Dropbox, etc.). If the picture is already in your site, please let us know where it is so we can take a look at it.

      Shai - Wix Support
    • napolst

      Replied by napolst April 29, 2014

      Okay here is a link to the file:

      https://www.dropbox.com/s/71nnmzjvfog8jkg/005%20copy.png?m=

      I still need help with this so please do help. I've been very patient.

    • Natty

      Replied by Natty April 30, 2014

      For the best quality image, upload your image to the Wix Editor in the exact size that it will be viewed. Changing the size of the image within the Wix Editor may reduce the quality of your image.

      To determine the exact size that your image will be in the Editor:

      1. From the left side of the Wix Editor, click the Add icon.
      2. From Add, click Image and then choose an image option.

      3. Resize the image to the size that you would like your image to be.
      4. Click the image to open Image Settings.

      The exact width (w) and height (h) of your image appear in the bottom right of Image Settings.

      You now have the exact dimensions of your image. Use them to complete Step 2 above.

  • sharriebunnie

    Replied by sharriebunnie April 24, 2014

    why does this happen to my photo? There is a swirly thing going on.

    • Barrios Wix Team

      Replied by Barrios April 24, 2014

      Hi,

       

      Thank you for contacting the Wix Support team.

      In order to assist you could you please clarify on your question?

      Many thanks, Barrios
    • sharriebunnie

      Replied by sharriebunnie April 25, 2014

      Here, as you can see the photo tends to have that swirly pattern whenever i upload photo. is it because my photo is too big or too small? the photo should be plain mustard but now it has that zebra looking print. 

    • Daniel M Wix Team

      Replied by Daniel M April 25, 2014

      Hi,

       

      Please try to upload this image to an outside file hosting service (eg. DropBox, FileShare) and send us a link to the image so we can see the original and perhaps try to recreate this issue on our end.

       

      Thank you for your patience,

      - Daniel M, Wix team.
  • mcarosel

    Replied by mcarosel April 17, 2014

    I just created my page. My images are too large and I can not see the full image.  How can I make them smaller once on my site or do I need to delete them - make smaller and re-upload?

    • Daniel Wix Team

      Replied by Daniel April 18, 2014

      Hi,

       

      You can make the images smaller by clicking on them > Settings > Change the height and width values on the bottom right corner but please note that doing so may increase the quality of your images.

      I suggest that you resize your images on your computer and then upload them to your site.

      Daniel - Wix support team
  • paulkelle669

    Replied by paulkelle669 April 10, 2014

    I have 1600 x 1274 jpg image that looks fine in Photoshop. I follow the steps from your site and the image is not as sharp, Also I made sure the image size in image settings (along the bottom - w h ) was the same as image however, if I click Edit Image it tells me the image is 1500 x 1194. I download the same image from Wix editor opened in Photoshop and it looks fine and at the original size - 1600 x 1274

    Please Advise

    • Shai Wix Team

      Replied by Shai April 11, 2014

      Hello,

       

      Could you please provide us with the page the image has been uploaded it to so that we may take a look at it?

      Shai - Wix Support
    • paulkelle669

      Replied by paulkelle669 April 11, 2014

      It is fine now, I added a larger image and reduced the size which seems to work. Thank you

    • Shai Wix Team

      Replied by Shai April 11, 2014

      That's great to hear :)

       

      If you have any other issues, please contact us.

      Shai - Wix Support
  • motiyairl

    Replied by motiyairl April 9, 2014

    Hey guy's

    I upload images to my site as PNG ( according your guidelines) the image size is 1080*720.

     The advantage is that the pictures are very sharp compared to the same picture but in JPEG.

    The disadvantage is that each image (in PNG) is more than 4 mega (Compared to 700-800 KB in JPEG) what makes the site to be heavy and slows its load.

    Any Recommendations?

    • Débora C Wix Team

      Replied by Débora C April 9, 2014

      Hi, 

       

      An answer to this topic can be found in Improving Image Quality

       

      Cheers

      Débora, Wix Team
    • motiyairl

      Replied by motiyairl April 9, 2014

      Hi Debora,

      I read the link and I followed the guidelines and even wrote that I worked According to them. If you have not read my post I would like you to read it again before you write a Comment. refer me to a link and dismiss yourself from answering it is not polite!

      I look at the websites of other photographers, their images size is very small indicating that they keep them in JPEG. I talked to a few and they really upload them in JPEG.

      If I upload an image in JPEG to your site the image quality is Terrible(by the way in my computer the same JPEG is in very good quality).  Look for yourself, in my account has two sites, enter the website which is under construction and go to "צילום אדריכלות" tab. for the experiment I uploaded 2 pictures only. the measurements are Identical (1080*720), one in jpeg and one in PNG format.

      The JPEG looks bad! and the PNG graet. 

      Does in you site JPEG photos must look bad and basically you are forcing me to use a format Burden the site?

      Is there an option that the JPEG will look like it is on my computer?

       

       

    • Shai Wix Team

      Replied by Shai April 9, 2014

      Hello,

       

      I could only find minor differences between the two photos and even those I had to look hard for, but perhaps my eye is untrained.

       

      You can apply various methods to compress your image size down.

       

      Could you please elaborate on the quality differences you observe?

      Shai - Wix Support
    • motiyairl

      Replied by motiyairl April 9, 2014

      hi Shai.

      First of all thanks for the response.

      Note that where the roof runs out and start the sky. The picture is not smooth there.

      Here is the picture itself (JPEG version). see it in your computer how she looked before uploading it to the site. try to upload it to my site and see for yourself how the quality decreases.

      https://www.dropbox.com/sh/0fpru843xnfggxv/HCzW2cLYkB

      Whay?

       

    • motiyairl

      Replied by motiyairl April 9, 2014

      Here is the same pic (jpeg) but in full size. 

       Perform the experiment yourself and see for yourself.

      https://www.dropbox.com/sh/arkp6howvfx3l22/ing0P6htSs

    • Ella Wix Team

      Replied by Ella April 9, 2014

      Hi,

      As you pointed out, each format has its advantages and disadvantages. The PNGs do look much better. As for their size - the sharper an image is, the more it weights. Unfortunately, there isn't much that can be done.

      However, different software give different outcome. Try using another software to compress or resize your PNGs. 

      If you have any further questions, don't hesitate to ask

      Ella

    • motiyairl

      Replied by motiyairl April 10, 2014

      Hi,

      I didn't pointed out that fact you do.

      In my computer the image in PNG or in JPEG are Identical, the problem occurs just when I uplaod the image (in JPEG) to your site.

      So I'll ask again, could be a situation that JPEG will look good on your WIX platform as it appears on my computer?

    • Natty

      Replied by Natty April 10, 2014

      Have you followed the guidelines in Improving Image Quality

      If you have and you still feel that your image is not in the best quality, please give us a link to the image in the live site so we can look into it. 

    • motiyairl

      Replied by motiyairl April 10, 2014

      Hi natty,

      Have you read all the above? because I have the feeling that I repeat myself...

      Look for your self and tell me if my JPEG image is not in the best quality. compare it to the PNG image. now after you see it for yourself and after you read all the above look inside the link

      https://www.dropbox.com/sh/0fpru843xnfggxv/HCzW2cLYkB.

      here is the picture itself (the same JPEG version that I upload to the site). see it in your computer how she looked before uploading it to the site. (Sharp without any problem)

      Now try to upload it to the site and see for yourself how the quality decreases.

      This is the link to my site: http://bit.ly/PUNscx

       

    • Gat Wix Team

      Replied by Gat April 10, 2014

      Hello,

      I'm sorry for all the back and forth..

      Please note that for performance reasons, when uploading images to Wix they will get downsized a bit.

      The process is automatic and there's not much we can do about it.

      Note that I checked both images and for my eyes there's no difference.

      You can try to downsize the image yourself a bit before uploading to Wix and that may look better to you.

       

      If you require further assistance, feel free to contact us again.
       

       

      Gat Wix Team.
    • motiyairl

      Replied by motiyairl April 11, 2014

      Hi,

      How do I downsize the image? after all if I save it as an JPEG the size is reduced?

    • Noa Wix Team

      Replied by Noa April 11, 2014

      Hi,

       

      Please see the following link with explanations of different methods to do this.

       

      All the best.

      Noa - Wix Team
  • chrisallismith

    Replied by chrisallismith March 19, 2014

    Today I was uploading some pics, I got an error prompt, then all my previously uploaded pictures are now gone. What happened? Can I get them back?

    • Dean Wix Team

      Replied by Dean March 19, 2014

      Hey,

       

      Going over your media manager I could see it holds files.

      What is the error message you are getting?

       

      Can you please send us a screenshot of the problem? For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      All the best, Dean - Wix Team
  • efratcohen

    Replied by efratcohen March 18, 2014

    what size should an image be to fit the slide show perfectly?

    • Noa Wix Team

      Replied by Noa March 18, 2014

      Hi,

       

      Images can be added up to 10 MB.

      Read more about image optimization in this link

       

      Regards,

      Noa - Wix Team

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