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wix Wix Team

Currently it is possible to upload the following files types in the Wix Editor:

Images: .jpg, .png, and .gif via Add > Image
Music: .mp3, via Add > Media > Audio Play Button
Video: via Youtube or Vimeo -  Add > Video
Documents: doc & .docx, .xls & .xlsx, .ppt & .pptx, .odt, .odp and .pdf via Add > Media > Document
 

Note: File size limits are as follows:
Images: 15MB/.jpg, .png, and .gif
Documents: 15MB/files
Music: 15MB/.mp3

Replies(117 replies total)

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  • s98208

    Replied by s98208 May 20, 2014

    I have a question. I see that the max size for files are 15MB, any sizing requirements? I would like my images to appear in full, and some are being cut off at the moment when they are large. I do not want the consumer scrolling down to see the full image, rather see it front and center. Please help.

    • Barrios Wix Team

      Replied by Barrios May 21, 2014

      Hi,

       

      To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

      You can find more information about how to upload pictures here.

       

      We are here should you require further assistance

      Many thanks, Barrios
  • cynthia-durand

    Replied by cynthia-durand May 14, 2014

    Hi,

    I am trying to upload a PDF extension document and unfortunately it is too big! I tried to compress the file and it is without any success how can I upload this document to make it visible to my customers?

    Thanks.

    • Dean Wix Team

      Replied by Dean May 14, 2014

      Hey,

       

      You can upload the file to Dropbox and share it on your site using the Dropbox app.

       

      You can share your Dropbox content directly on your Wix site with the Dropbox Folder app from the Wix App Market. For more information, click here.

       

      Let us know if you need additional help.

      All the best, Dean - Wix Team
  • alliance28

    Replied by alliance28 May 13, 2014

    I see the maximum for mp3 uploads is 15MB, is that set, or is there a way to upload bigger files?

    • Anat Wix Team

      Replied by Anat May 13, 2014

      Hi  alliance28,

       

      Unfortunately, it is not possible to upload single files that are larger than 15MB.

       

      Perhaps you can compress the file.

      Please let us know should you require further assistance. 

      Anat - Wix Team
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    • Ritti Wix Team

      Replied by Ritti May 4, 2014

      Hi, 

      You have reached the support team at WIX. Please let us know if we can help you with anything.

      Best, Ritti
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    • Natty

      Replied by Natty April 30, 2014

      At Wix, we do everything in our power to provide the highest level of support and service.
       

      However, in order for us to assist you as effectively and efficiently as possible, we require that you provide us with some additional information. Please be sure to provide as detailed a description as possible when describing the difficulties that you have experienced:
       

      1) Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.
      2) Please provide us with more information about the location of the problem on your site, i.e. on what page can it be found?
      3) Which component in the editor are you having trouble with, i.e. the text box?
       

      *Please make sure to include a screen shot, if possible.
       

      Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.

  • asbradley4

    Replied by asbradley4 April 29, 2014

    I am trying to resize a graphic in illustrator to fit on my page, but I can't figure out the right size. I saw on the settings page that it is W:142 and H:142, but it does not say what the denominations are. Are they in pixels, milimeters, centimeters? I need to know that so I can size it correctly in AI. Thanks.

    • dinamiso Wix Team

      Replied by dinamiso April 29, 2014

      Hi,

      If you are referring to the size of H and W on the Settings window, then this denominations  are in pixels.

      Dina-Wix Team.

    • asbradley4

      Replied by asbradley4 April 29, 2014

      Thank you. I tried resizing my images to the height and width in the settings, but then the image was far too large. Is there something I am doing wrong?

    • dinamiso Wix Team

      Replied by dinamiso April 29, 2014

      Hi,

      We will appropriate if you could send us more details, as where in your site we can find the images you are referring to.

      This way we will be able to assist you faster.

      Dina-Wix Team.

    • asbradley4

      Replied by asbradley4 April 29, 2014

      On my homepage there is a graphic that says "Feedback on Any Device." The settings say that the image frame should be W: 496 and H:397. Since the image is square I just resized it to be 397 x 397px. You can see on the homepage that it is now too pig for the frame and has some distortion. Let me know if you need any more information on that one. You can also view the icons on my "surveys" page. Although i matched the pixels exactly, the lines still aren't completely crisp even though it fits the frame nicely.

    • Ilia Wix Team

      Replied by Ilia April 29, 2014

      Hi,

      Please state on which of your sites is this occurring.

       

      Best regards

      Ilia - Wix Support
    • asbradley4

      Replied by asbradley4 April 29, 2014

      xviresearch

    • Ron Wix Team

      Replied by Ron April 30, 2014

      Hi,

       

      I've changed the image scaling for the gallery to Fit to Width as it was previously set to Crop.

       

      Take a look and let us know should you require fuhrer assistance.

       

       

      Ron, Wix Team
    • asbradley4

      Replied by asbradley4 April 30, 2014

      Thank you for making that adjustment. Unfortunately when I look at the graphics, all of them are now distorted even though the fit better.

    • Ira Bel Wix Team

      Replied by Ira Bel April 30, 2014

      Hello,

       

      "Feedback on Any Device." image looks great on our end,

      so we are not sure we understand what you mean by "all of them are now distorted".

       

      Please elaborate, what graphics are you referring to?

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

  • alexdz6789

    Replied by alexdz6789 April 29, 2014

    I've created a new simple landing page, uploading our company logo on the upper left.  I've included high res PNG images that are well below the 10MB cap.  The logo looks wonderful in the editor, as well as published on mobile, but looks like a low-res hack job on the published website (which is public).  

    I don't get it.  I've used many different logo sizes, resolutions...all of which meet the guidelines and again look great on the editor, but as published look terrible.

    Please advise on what I can do.  It's extremely frustrating.  

    • alexdz6789

      Replied by alexdz6789 April 29, 2014

      It looks like this is the same issue faced by Napolst.  Thoughts appreciated.  In addition to various kinds of PNGs, I also used JPG...still grainy on the public site.

       

    • Natty

      Replied by Natty April 29, 2014

      To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

      You can find more information about how to upload pictures here.

    • alexdz6789

      Replied by alexdz6789 April 30, 2014

      Reviewed the materials in depth without resolution.  The logo, a normal text-based image in the upper left, is a relatively small size (124 x 33), and it effectively prevents a high res text-based image (even if I create anew with Photoshop in the original small size).  Suppose ultimately this is an issue with the overall low resolution of the webpage itself. 

      Relatedly, I'd like to increase the site resolution size, but can't find out how to do it.  Help on the subject: http://www.wix.com/support/main/flash/wix-editor/site-settings, seems to refer to "Settings" functions from an old version and now longer exist.  Is this still possible?

    • alexdz6789

      Replied by alexdz6789 April 30, 2014

      http://www.wix.com/support/main/flash/wix-editor/site-settings/site-size#

    • Or Y Wix Team

      Replied by Or Y April 30, 2014

      Please note, you have reviewed the instructions for Flash, not HTML. Managing resolution is currently not supported in HTML. For the Site Settings section of the Learning Center on HTML, click here.

       

      If the image is too small to begin with, I suggest you pick one with a better quality and resolution, if the instructions Natty has provided you with were not successful in improving its quality.

       

      Please let us know should you need further assistance.

      All the best, Or
    • alexdz6789

      Replied by alexdz6789 April 30, 2014

      Sigh.  I started with high resolution, which when reduced in the Wix Editor, looked grainy when published.  The instructions provided by Natty said that reducing the image in the editor can cause issues and advised to upload an original image using the exact pixel dimensions needed on the screen (and thus wouldn't need to be reduced in the editor).  The image size I want is a left logo and has dimensions (133x24), and when I created the logo (which is just simple text though unfortunately a font unsupported at wix) with that size, it of course looks low resolution.  Seems as if there simply isn't enough pixels on the screen to recreate a professional quality logo (that is imaged text).  

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 30, 2014

      Hi,

      Please provide us with the original image so that we can attempt to replicate on our end, 

       

      To upload the image , simply click on the "Upload" button and follow the steps.
       

       

      Generally - following these guidelines should solve any quality issues you have when uploading the image - 

       

      1. Use PNG. Images get compressed when uploaded to your Wix site. PNG (Portable Network Graphics) is the most used lossless image compression format on the Internet.

       

      2. Use sRGB - other color profiles (such as 1998 Adobe RGB) will not work well online and will look slightly saturated.



      3. Use the same proportions for your boxes - while you generally have limited control the image's proportions once you've uploaded it, you can change the proportions in which your display your image - the proportions matter more than the resolution, as even high res images displayed in the wrong proportions will be displayed alittle blurry. If unsure - simply pick the "Fit" image scaling option from the image settings in the editor.

      Dror - Wix Team
  • napolst

    Replied by napolst April 25, 2014

    I'm trying to do something basic and can't figure it out. I upload a picture which is a jpeg 3MB and it looks grainy on the website.

    I converted it to a png and it still looks grainy.

    I don't have photoshop so can't change it myself.

    Called Wix and you are moving offices or something and won't pick up phones. Please help me.

    • Shai Wix Team

      Replied by Shai April 26, 2014

      Hello,

       

      Could you please upload the pictures as a PNG to an outside file hosting service (e.g. Dropbox, etc.). If the picture is already in your site, please let us know where it is so we can take a look at it.

      Shai - Wix Support
    • napolst

      Replied by napolst April 29, 2014

      Okay here is a link to the file:

      https://www.dropbox.com/s/71nnmzjvfog8jkg/005%20copy.png?m=

      I still need help with this so please do help. I've been very patient.

    • Natty

      Replied by Natty April 30, 2014

      For the best quality image, upload your image to the Wix Editor in the exact size that it will be viewed. Changing the size of the image within the Wix Editor may reduce the quality of your image.

      To determine the exact size that your image will be in the Editor:

      1. From the left side of the Wix Editor, click the Add icon.
      2. From Add, click Image and then choose an image option.

      3. Resize the image to the size that you would like your image to be.
      4. Click the image to open Image Settings.

      The exact width (w) and height (h) of your image appear in the bottom right of Image Settings.

      You now have the exact dimensions of your image. Use them to complete Step 2 above.

  • sharriebunnie

    Replied by sharriebunnie April 24, 2014

    why does this happen to my photo? There is a swirly thing going on.

    • Barrios Wix Team

      Replied by Barrios April 24, 2014

      Hi,

       

      Thank you for contacting the Wix Support team.

      In order to assist you could you please clarify on your question?

      Many thanks, Barrios
    • sharriebunnie

      Replied by sharriebunnie April 25, 2014

      Here, as you can see the photo tends to have that swirly pattern whenever i upload photo. is it because my photo is too big or too small? the photo should be plain mustard but now it has that zebra looking print. 

    • Daniel M Wix Team

      Replied by Daniel M April 25, 2014

      Hi,

       

      Please try to upload this image to an outside file hosting service (eg. DropBox, FileShare) and send us a link to the image so we can see the original and perhaps try to recreate this issue on our end.

       

      Thank you for your patience,

      - Daniel M, Wix team.
  • mcarosel

    Replied by mcarosel April 17, 2014

    I just created my page. My images are too large and I can not see the full image.  How can I make them smaller once on my site or do I need to delete them - make smaller and re-upload?

    • Daniel Wix Team

      Replied by Daniel April 18, 2014

      Hi,

       

      You can make the images smaller by clicking on them > Settings > Change the height and width values on the bottom right corner but please note that doing so may increase the quality of your images.

      I suggest that you resize your images on your computer and then upload them to your site.

      Daniel - Wix support team

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