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wix Wix Team

Currently it is possible to upload the following files types in the Wix Editor:

Images: .jpg, .png, and .gif via Add > Image
Music: .mp3, via Add > Media > Audio Play Button
Video: via Youtube or Vimeo -  Add > Video
Documents: doc & .docx, .xls & .xlsx, .ppt & .pptx, .odt, .odp and .pdf via Add > Media > Document

Note: File size limits are as follows:
Images: 15MB/.jpg, .png, and .gif
Documents: 15MB/files
Music: 15MB/.mp3

Replies(113 replies total)

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  • ATXWinterguard

    Replied by ATXWinterguard July 16, 2014

    HELP!! :(

    So I am working on my site and originally I had a Youtube video added in the center the home page. Somehow it now appears on all pages of my website and I can not grab it in any way to delete the thing whatsoever. I have tried deleting the home page, nothing changed. The video was still on the other pages. I tried bringing it forward and back and still no option to grabbing/selecting it to delete it.

    At this point it acts as if it is stuck to the back of every page and I am at a loss of how to get it off of here.

    If anyone has any advice or knows how to get the thing deleted, please let me know!

    • Rony Wix Team

      Replied by Rony July 16, 2014


      Thank you for contacting Wix support! I'm sorry to hear you are experiencing difficulties.


      I have checked your account and noticed that you have more than one site. Please provide us with the name of the site you are referring to so we will be able to investigate this issue further.


      Thanks and I await your reply.

      Thanks, Rony Customer Solutions
  • ostyrock

    Replied by ostyrock July 8, 2014

    my images are very long, but they are jpg and under 15mb

    i dont know why but the editor doesnt let me make my image box longger,

    so mi image doesnt show complet, in some cases its working and in some its not.


    what can i do?


    mi site: rocketcomunicacionvisual.com

    see under proyectos



    please help i am going crazy here

    • Barrios Wix Team

      Replied by Barrios July 8, 2014



      Thank you for contacting the Wix support team.


      Please clarify on the problem you are encountering.

      To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

      You can find more information about how to upload pictures here.



      Feel free to contact us with any questions you may have.

      Many thanks, Barrios
    • ostyrock

      Replied by ostyrock July 8, 2014

      i am trying to display pictures that are very long, (jpg under 15mb) so there should be no problem, but i cant move this further down (picture)  so the picture is not complete, what can i do?


      you can see for yourself on my site, the pictures under "proyectos"

    • Ella Wix Team

      Replied by Ella July 8, 2014


      To display an image without cropping it, click on the image to see its settings. Then, under Image Scaling, select Fit. 

      I can see there are seven sites under your account. Should you require any further assistance, please let us know which one you are referring to, so we can look into the issue.

      Don't hesitate to contact us again,


    • ostyrock

      Replied by ostyrock July 8, 2014

      thanks!!!!!! it worked!

    • Or Wix Team

      Replied by Or July 8, 2014

      You're welcome :)

      All the best, Or - Wix support team.
  • cararano

    Replied by cararano June 26, 2014


    My name is Cara and I'm posting in regards to my unpublished site "cararano1"  I have read all of the messages on this board for getting better image quality, saving as a PNG 8 or 24 or jpeg, setting the picture to exact pixels, etc. and my image is still not as good of quality as I'd like.  I made it on Illustrator so it is a vector image and it looks very clean on my end until I put it up on wix.  Could you possibly take a look at my site and tell me if that's the highest quality my image will be?  This image is a jpeg because the PNGs were even choppier when I tried them.  The jpeg isn't terrible but it is a little grainy and I was hoping for a little better quality!  Let me know!  Thanks!

    • Etti Wix Team

      Replied by Etti June 26, 2014



      I have visited your site and the images i have seen looked great.

      Please provide us with more information about the location of the problem on your site, i.e. on what page can it be found, what is the specific image?

      *Please make sure to include a screen shot so we can see the difference between the original image and the one on the site.

      To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

      Thank you for your cooperation.


    • cararano

      Replied by cararano June 26, 2014

      picture on my computer.pdf


      I have included both images from my site and the way I see it on my computer before I upload it.  This is in regards to my home page of my unpublished site "cararano1"

    • cararano

      Replied by cararano June 26, 2014

      The screenshot that I first attached appears grainy around the coffee cup and around the leaves mostly, but the file on my computer is really clean.

    • Or Wix Team

      Replied by Or June 27, 2014



      Have you tried following the guidelines on improving an image's quality that Etti referred you to?

      If not, please give it a go and let us know if it helped.

      All the best, Or - Wix support team.
  • thehijabcloset

    Replied by thehijabcloset June 20, 2014



    ive had professional pictures taken for my website, and some from my own camera. however, when uploading pictures to the website they look distorted and grainy. Ive tried everything and still cant seem to get rid of it. 


    this has delayed me in publishing the site. i have read others comments above and seems like this is a common problem when uploading pictures.

    All my pictures on on wix site and most uploaded



    can you tell me what to do so im able to publish asap

    • dinamiso Wix Team

      Replied by dinamiso June 20, 2014


      Please note: The gallery image sizes are 200x200x. Product pages have 400x400px.

      The actual pixel should be at least that but the important thing is to keep image ration as 4:3.
      For more information about the Online Store click here.
      To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

      You can find more information about how to upload pictures here.
      Dina-Wix Team.
    • thehijabcloset

      Replied by thehijabcloset June 20, 2014

      when you say gallery sizes 200x200 is that H x W??

      and where can i keep the image ration 4.3 ??


      sorry im abit confused with it all

    • Dean Wix Team

      Replied by Dean June 20, 2014



      Yes, its H x W, and in order to change the image's aspect ratio you will need to use an external application, please see if this thread helps.


      Let us know if you need additional help.

      All the best, Dean - Wix Team
    • thehijabcloset

      Replied by thehijabcloset June 22, 2014

      does thats mean i have to go into each individual pic and change the ratio each time. this would be very time consuming..is there no option to do this on wix? when uploading

    • Nitzan Wix Team

      Replied by Nitzan June 22, 2014



      Unfortunately this isn't possible at the moment. Please refer to the links previously provided by Dina and Dean regarding image quality.


      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.

      Feel free to add your feature request to our Wish List by posting here.

      To read about our feature updates, please click here.


      Please let us know should you require any further assistance.

      Have a great day! Nitzan - Wix Support Team
  • flickracerz

    Replied by flickracerz May 28, 2014

    Upload apk files

    Dear Team ,

    I would like to find out if android APK files can be uploaded onto the Wix Website.

    And what is the procedure if so.

    Thank you


    • Paola Wix Team

      Replied by Paola May 28, 2014



      Please read the best reply above!

  • lindak10

    Replied by lindak10 May 23, 2014

    Every time I try to upload a PDF file (191KB) I get this error message:


    APR14PLC.pdf - failed to upload due to server error

    WHat do I do now?

    • Ella Wix Team

      Replied by Ella May 23, 2014


      I apologize for the inconvenience.

      Have you tried using a different browser? 

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict. Please clear your browser's cache. You can find step by step instructions here.

      Should you encounter the same problem after clearing your browser's cache and when using other browsers as well, please send us the file to support@wix.com. In the email, explain the issue you are experiencing and provide this link to your question.

      Awaiting your reply,


  • s98208

    Replied by s98208 May 20, 2014

    I have a question. I see that the max size for files are 15MB, any sizing requirements? I would like my images to appear in full, and some are being cut off at the moment when they are large. I do not want the consumer scrolling down to see the full image, rather see it front and center. Please help.

    • Barrios Wix Team

      Replied by Barrios May 21, 2014



      To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

      You can find more information about how to upload pictures here.


      We are here should you require further assistance

      Many thanks, Barrios
  • cynthia-durand

    Replied by cynthia-durand May 14, 2014


    I am trying to upload a PDF extension document and unfortunately it is too big! I tried to compress the file and it is without any success how can I upload this document to make it visible to my customers?


    • Dean Wix Team

      Replied by Dean May 14, 2014



      You can upload the file to Dropbox and share it on your site using the Dropbox app.


      You can share your Dropbox content directly on your Wix site with the Dropbox Folder app from the Wix App Market. For more information, click here.


      Let us know if you need additional help.

      All the best, Dean - Wix Team
  • alliance28

    Replied by alliance28 May 13, 2014

    I see the maximum for mp3 uploads is 15MB, is that set, or is there a way to upload bigger files?

    • Anat Wix Team

      Replied by Anat May 13, 2014

      Hi  alliance28,


      Unfortunately, it is not possible to upload single files that are larger than 15MB.


      Perhaps you can compress the file.

      Please let us know should you require further assistance. 

      Anat - Wix Team
  • cocoyu920112

    Replied by cocoyu920112 May 4, 2014

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    • Ritti Wix Team

      Replied by Ritti May 4, 2014


      You have reached the support team at WIX. Please let us know if we can help you with anything.

      Best, Ritti

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