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wix Wix Team

Often, an element will be placed behind or in front of another element. Because of this, you might have difficulty selecting or deleting a specific element. You can solve this by bringing the element forward.

 

To bring an element forward: Click the element > from the pop-up menu, click the Bring forward icon. You will, then, be able to move, edit or delete the element.

Alternately, if you are unable to click the element to select it, click the element in front of it > click the Send backward icon to send that element behind the element that you are trying to access.

Note: For an element in your header, when unchecking the Show on all pages box, the element might move behind the header causing it to appear inaccessible. To access the element, move the header backwards as described above or use Ctrl + M to toggle through the elements on your page until the element is selected.

Replies(154 replies total)

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  • 01joyadotcom

    Replied by 01joyadotcom 3 hours ago

    I'm not able to edit any of the text on my site. 

  • randyjpere8

    Replied by randyjpere8 5 hours ago

    I am having this same issue.  I have 2 pictures and a paragraph of text frozen to ALL my pages.  I am unable to select any of the frozen items with my mouse or manually by using CTRL+M.  I ended up covering the frozen pictures and text with a grey box that I am currently using as my background, but when I publish my page you can see the pictures and text for a split moment before the page fully loads.  How can I delete these items that are frozen to my page?

  • jazzbug370

    Replied by jazzbug370 11 hours ago

    None of the tips for removing an element worked for me.  The Wix team looked at my site but reported that they could not see what the problem was.  What I wound up doing was restoring a previous version of my site just before the problem occurred.  If you do not know already, you can do this by going to your site history on the Wix home page.  It is an easy fix.

    • Ella Wix Team

      Replied by Ella 11 hours ago

      Hi,

      Thanks for contacting us.

      I apologize for the inconvenience.

      In order to assist you, please provide us with more details: What element were you unable to select? On what page is it located? Did you try accessing in using "CTRL+M"? If so, and the issue still occurred, did you try following these steps? 

      If none of the above fixed the issue, a possible solution would be indeed to revert your site to a previous version.

      However, if you did not revert your site, please try following these steps.

      Should the issue persist, please let us know.

      Ella

    • jazzbug370

      Replied by jazzbug370 10 hours ago

      Thanks Ella but I already restored the previous version of the site.  Other than what happened in this instance, I have been very happy with the Wix site.  I have and will continue to recommend Wix to others.

    • amitn6 Wix Team

      Replied by amitn6 8 hours ago

      Hello jazzbug370,

      Great to hear everything worked out in the end.

      Feel free to contact us should you require any further assistance. 

      Kind regards, Amit
  • jharabalya

    Replied by jharabalya 15 hours ago

    Hi! I am still building my site but was published and on the page that say's John's Story, a contact window opens below it which it says, CONTACT ME, except it is someone else. Doesn't show when I go to edit. I will upgrade once I'm done. Not sure how to put a shopping cart in and the banking part.

    http://jharabalya.wix.com/john-h

    Thank you!!

    John Harabalya

     

    • Rony Wix Team

      Replied by Rony 13 hours ago

      Hi John!

      Thanks for contacting us. We are sorry to hear you are experiencing difficulties. 

       

      I have checked your Editor and your live site but was unable to recreate this issue. Please provide us with a screenshot of the element you are referring to. Please make sure to send us two screenshots, one of the live site and the other of the Editor. For instructions on how to take a screenshot, please use this link.

       

      Thanks for the patience, we await your reply.

      Thanks, Rony
  • tammie816

    Replied by tammie816 Yesterday

    I realize i may be using the online store feature a little differently than how it was intended but it is the best feature for showcasing product the way I want.  However, i can't find a way to remove the "1/1" page icon from the bottom of each product gallery as seen in the screenshot below.  Any suggestions?

    • noarein Wix Team

      Replied by noarein Yesterday

      Hi,

       

      Unfortunately this isn't possible at the moment.

      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.
       

      Feel free to add your feature request to our Wish List by posting here.


      To read about our feature updates, please click here.

      Have a great day! Noa :)
    • tammie816

      Replied by tammie816 Yesterday

      thanks for the quick reply.  

       

    • Or Wix Team

      Replied by Or Yesterday

      You're welcome. Please don't hesitate to contact us in the future for assistance.

       

      Kind regards, Or - Wix Support Team.
  • jasonlparks

    Replied by jasonlparks 2 days ago

    Having a ton of trouble trying to remove said text in the pic. Can you help?

    www.autoplazajoe.com

    Thanks a ton. 

    Parksy

    • jasonlparks

      Replied by jasonlparks 2 days ago

      got it fixed...thanks

    • Or Y Wix Team

      Replied by Or Y 2 days ago

      Hello,

      As I understand, the issue has been resolved.

      Please let us know in case you need further help.

      All the best, Or
  • jazzbug370

    Replied by jazzbug370 2 days ago

    Image locked on the background

    How do you get an image off the background?  It started as part of my home page (bottom right corner of the page) and somehow it slipped onto the background in the area below the page and I cannot delete it.

    • Rony Wix Team

      Replied by Rony 2 days ago

      Hi,

       

      We apologize for the inconvenience. 

       

      If you are having trouble selecting an element in the Wix Editor, please open the Editor using the Chrome browser. Then select any element on your site, hold down Ctrl  and press M to toggle through all the elements on your site until you reach the element in question. 

       

      If you are unable to access the element using Ctrl + M, please follow the steps below.

      Press F12 > Click the console > enter the code below > press Enter.

       
      var fixNonSelectableComponents = function() {
      var pageGroup = W.Preview.getPageGroup();
      var inlineContent = pageGroup._skinParts.inlineContent;
      var inlineContentChildren = inlineContent.getChildren();
      var nonSelectableComp = _.find(inlineContentChildren, function(compView) {
      return (compView.$logic && !compView.$logic.isInstanceOfClass("core.components.Page"));
      })
      var fakeEvent = {page: {x: 0, y:0}};
      W.Editor.setSelectedComp(nonSelectableComp.$logic);
      W.Commands.executeCommand('EditCommands.moveCurrentComponentToOtherScope', {event:fakeEvent});
      }()
       
      You should now be able to select the element. If you are able to do so, please make sure to clickSave within the Editor.
       

      If you are still unable to select the element please do not click Save, post in this thread and let us know which element are you referring to and on which page it appears. 

       

      In addition, our QA department is currently working on resolving this issue with the highest priority. We will contact you with any feedback as it arises. 

       

      We apologize for the inconvenience and appreciate your patience and understanding.

      Thanks, Rony
    • jazzbug370

      Replied by jazzbug370 2 days ago

      Thanks. While I can select the other elements on the page using Control M I cannot select the element that has slipped onto the background.  I am talking about the Episcopal Church link at the bottom right of the home page.  The element I am trying to delete is a mirror image of that link that appears on the background just below the Home Page.  This mirror image also appears on all the other pages too.  On some of them you have to shorten the page in order to see it, but it is there.  I need to publish soon.  Please help.

    • Stav Wix Team

      Replied by Stav 2 days ago

      Hi,

       

      I failed to find such page in your site.

      Please let us know which page the embedded image is on for us to assist further.

      Should you have any further questions, please let us know! Thanks, Customer Solutions
  • mayantechs

    Replied by mayantechs 2 days ago

    Cannot delete image, it appears on all pages. Tries to select it using Control + M and the bring to front/back option, however it doesn't work. Please help.

    Site: http://mayantechs.wix.com/mayantechs002

    • leel Wix Team

      Replied by leel 2 days ago

      Hi,

      I visited your editor and I was able to locate the image on your site.

      You will now be able to select it and remove it.

       

      Please contact us should you require further assistance,

      Lee - Wix Team.

    • mayantechs

      Replied by mayantechs 2 days ago

      Thanks for the quick response. Problem solved!

    • Ella Wix Team

      Replied by Ella 2 days ago

      Great! Thanks for the update.

      Don't hesitate to contact us again,

      Ella

  • athacker

    Replied by athacker 3 days ago

    I am having issues with deleting text that appears in the background of all my pages  I don't know how this text embedded, it seems to be a template because all new pages have this text in the background.  I've tried everything I can find in the help posts and nothing is working.  Please help.

     

     

    • athacker

      Replied by athacker 3 days ago

    • athacker

      Replied by athacker 3 days ago

    • Barrios Wix Team

      Replied by Barrios 2 days ago

      Hi athacker,

       

      Thank you for contacting the Wix support team and providing us with a screenshot.

       

      Please provide us with the exact URL inside the editor where we can find the text.

      Its the "Angel is a firm believer that  everyone...." text you are referring to corrcet?

       

      Thank you for your cooperation.

       

      Many thanks, Barrios
    • athacker

      Replied by athacker Yesterday

      Thanks for responding!  The text appears in the background of all the pages on my website.  I guess this is the url - http://editor.wix.com/html/editor/web/renderer/edit/519d2eab-fb1a-4a7a-b9e9-d19ca766666b?metaSiteId=0fed9960-792a-44d4-a66f-cb041e26d774&editorSessionId=68E12316-EB99-4597-BDC8-8618EC6A5913

    • leel Wix Team

      Replied by leel Yesterday

      Hi athacker,

       

      I was able to locate the text box and another text box that was also stuck. Both elements now appear on your home page and you will be able to select them and delete them. 

       

       

      Please contact us should you require further assistance,

      Lee - Wix Team.

  • teachmakecreate

    Replied by teachmakecreate August 14, 2014

    Hello there,

    Please can you help, When we log on to add to our site.  it has changed on its own.  the elements on the pages seem to slip upwards and then we can't move them back.  they were fine when we last saved.

    Kind Regards

    • rotemc Wix Team

      Replied by rotemc August 14, 2014

      Hi teachmakecreate,

      Thank you for contacting the Wix Support Team.

       

      Please note that I have visited your 2 websites and couldn't recreate the issue.

       

      Could you please specify to which website are you referring?

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Thank you for your cooperation, we await your reply.

      Rotem, Wix Support Team
    • teachmakecreate

      Replied by teachmakecreate August 15, 2014


      Wow thanks for getting back to us.  It is the teachmakecreate site and  have attached a pictures of one of the pages.  It seems all the main pages have moved around.  teach, make, create as well has English,maths,history etc our actual content pages seem fine.  our front page had also moved but we managed to fix that one
      cheers

    • Or Wix Team

      Replied by Or 5 days ago

      Hello,

       

      Please go ahead and restore your site to a prior version that didn't have the pages' content moved around.

      To restore a prior version: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Site History.

      Here you can see an overview of all edits and changes that you have made to your saved and published site. This will make it easy for you to view, flag or restore to a prior version of your website at any time!

      It's a good idea to flag and rename versions so that you can find them easily.

      Note: The following components will not be affected when you restore a previous version of your site: Online Store, Blog, List Builder, and Apps

       

      You can also create a duplicate copy of your site.

      To create a duplicate copy: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Duplicate Site.
      For more information, click here.

      For further information, please click here.

       

      Let us know if there is anything else we can help you with.

      Kind regards, Or - Wix Support Team.

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