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wix Wix Team

There are several reasons why this might happen. Please check the following:

1. Make sure that you have added a link to the button. Click the button to select it > from the pop-up menu, click Link To > check that your link is set up correctly.

2. Make sure that your site has been published and not only saved.

3. Make sure that another element is not blocking the button by being placed on top of it.

For more information about buttons, please click here.

Replies(92 replies total)

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  • jiribatek

    Replied by jiribatek June 23, 2013

    Self-lost icon in the top bar menu, but only in the mobile version of my website. I do not know how I can fix this? Can you help me with this?

    Hello Jiri

    • Yotam Wix Team

      Replied by Yotam June 23, 2013


      I'm afraid I didn't fully understand what it is you are experiencing.

      Can you please elaborate on the subject so we can better understand and help?


      Awaiting your reply.

      Yotam Wix Team
    • jiribatek

      Replied by jiribatek June 23, 2013


      In my iphone can not see on the website navigation menu (menu button and dropdown menu). You can see only one icon navigation.

      Spontaneously without my intervention disappeared from the top panel icons and stayed there only one that is "more" (vice) Can you fix it?


    • Keren Wix Team

      Replied by Keren June 24, 2013

      Hi J,


      I'm very sorry for the inconvenience, since you have several websites under your account, please write us the site name you are referring to so we cab further assist you.

      We await your reply.

      Keren, Wix Support
  • 1nakkia

    Replied by 1nakkia June 12, 2013


    • Nat

      Replied by Nat June 13, 2013



      This is happening because the text box for your title "DIS" is too long and is covering the menu, as you can see from the screenshot I attached:

      Please don't hesitate to contact us again. Nat
  • monicayoga

    Replied by monicayoga June 8, 2013

    A few of my pages aren't linking properly.  My "about" page is not able to be accessed from any other page.  It shows up in the menu but it doesn't link to any page at all.  Then on other pages, the problem happens with my "home" button on the menu.  This problem only started happening when I upgraded to a Premium account.  Please help!

    • shayb7 Wix Team

      Replied by shayb7 June 8, 2013



      You didn't mention the refered site therefore I could not check the issue in your editor.


      I assume you have another element sitting on top this part of the menu. Please go to your editor and click the About button, if a window related to another element (not the menu) pops up, simply send it backwards by using the Send Backwards arrow at the bottom of this window. Don't forget to save the changes


      If this is not the issue please let us know the referred site so we could assist better.

  • eatcleangetleanwithe

    Replied by eatcleangetleanwithe May 29, 2013

    I am trying to link my "Cart" Button to my "Join/Contact" page but everytime I click on the cart it takes me to the Home Screen.  I have cleared my cache, etc.  Please help! :)

    • Ron Wix Team

      Replied by Ron May 29, 2013



      We apologize for the inconvenience.


      This is happening because of the slash (/) you've placed in the page name in question.

      You will need to remove it as it is causing a conflict in the url and by default, navigates back to your home page.


      Once you removed it, please delete your cart button > add it back again and re link it.


      Let us know how it went and if you require further assistance.


      Ron, Wix Team
  • forbiddenfruit24

    Replied by forbiddenfruit24 May 7, 2013

    Hi Wix Team,


    The buttons on my website all work fine (to my knowledge) however the pictures on my Gallery and Available Tonight page are not coming up as a link in Chrome browser. I've checked IE and others and it seems to work fine but not in Chrome??


    I've un-linked and re-linked, emptied cache etc. like you normally advise and still no change. Please help as this could potentially be losing me business.





    • gills2 Wix Team

      Replied by gills2 May 7, 2013

      Hey forbiddenfruit24,


      I apologize for the inconvenience.


      This has to do with the style you set for these images.We are aware of this issue and currently working on a fix.

      As a workaround you can simply change the style of your images,please click on the image > Image settings > Change style.


      In addition, I noticed you placed various items outside gridlines.

      Gridlines appear inside your editor to help you build your site's layout. Currently your site is fixed at 980px in order to accommodate the largest number of internet users that will be visiting your site. You will want to place all of your site's content inside the Gridlines to ensure its compatibility across different browsers and devices. 


      Checkout the video below to learn more about our Gridlines feature that will help you with your site's layout. 

      The gridlines do not appear on your live site - they are there as a guide that can help you map and design your site better.To remove the gridlines, simply click on the gridlines icon from the top menu.



      Gill, Wix Team
  • fit1foundation

    Replied by fit1foundation April 28, 2013

    I am trying to link my buttons to certain pages in my scheduling software's website but each time I go to paste the link into them they say, "not a valid url". However, I know these URL's to be good links because I can paste them anywhere else I need and they work just fine. If I log out of my scheduling software and use the generic start page I can use those links in my buttons but they wont go to the correct page on the scheduling site. All the buttons on my wix web page go to whatever page on the scheduling site I was last on.

    • matiy Wix Team

      Replied by matiy April 28, 2013

      Please follow this instruction:

       Please note that when you click on an external link in Preview, if its set to open in a new window then the link would work. If it is set to open in the same window, you will get a message that says the link works but won't open in preview mode. Before you publish your site, there is no other way to view it.


      If the problem persits, please provide us with a screen shot. For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.



      Wix Support Team
  • tan335

    Replied by tan335 April 9, 2013


    I'm having a problem with only one of my buttons on my page. It does not seem to be linking to the proper page. I have done the following; relinked it, cleared my cache, published my site and still nothing. I cannot see an element on the page that would be blocking it. Is thee something I'm missing?


    • Yoav Wix Team

      Replied by Yoav April 9, 2013



      I have checked your site and it seems that all of the navigation buttons are functioning correctly. Which one caused you issues?


      Please note that such an issue can be caused when renaming pages. Please make sure to properly re-connect all of the buttons in your navigation bar (if you haven't already, and just to make sure) and try again.


      Please let us know if the problem persists so we could further assist you.

    • tan335

      Replied by tan335 April 9, 2013

      the button that is not working is called "PRODUITS", it links to the English home page instead of the french products page.


    • Yoav Wix Team

      Replied by Yoav April 9, 2013



      Yes I can see now the problem was not functioning properly.


      I have fixed the relevant button on the PRODUITS page, you can copy it and use on the rest of the pages.

      This might have been an issue caused by renaming the page after linking - you can also try to re-link the buttons instead of pasting the button.


      Please let us know if this solved your issue.

    • tan335

      Replied by tan335 April 9, 2013

      this has not solved the problem. it is still linking to the wrong page?


    • Yoav Wix Team

      Replied by Yoav April 9, 2013

      I have updated your site a bit - please follow these steps:


      1. Clear your browser's cache. You can find step by step instructions here.

      2. Open your Editor and preview the "Pièces" page.

      3. Click the "Produits" button on the navigation bar.


      I have also updated the button on the "Produits" page itself, so clicking it when viewing the page will not direct you to the English homepage.


      Please let me know if after following these steps the problem persists.


  • ampmservices

    Replied by ampmservices March 23, 2013

    I have used the default button option to link to about 5 pages on all of my pages.  The buttons are not working.  I have checked to make sure there are no elements covering my buttons.. Can someone please help me?  http://www.ampmserviceco.com


    • ampmservices

      Replied by ampmservices March 23, 2013

      I don't know what happened but I just went back to check and all of the sudden they are working... thank you

  • marie236

    Replied by marie236 March 20, 2013

    Hello Im trying to put my Menus on my page but Im working with spanish and english site so when i put the menu on the Home on the english side it appear in all the pages including the spanish side.

    I errase the banner and try it by single button and happen the same thing.

    How do I separents the menus ?

    anyone can help me?

    • Dr. Zoidberg Wix Team

      Replied by Dr. Zoidberg March 20, 2013

      Hi marie236!


      If you trying to create multi-language site and menus, please use instructions here in order to create separate menus.

    • marie236

      Replied by marie236 March 22, 2013

      Thanks I was looking for that video I will try it again :)

    • Adam E. Wix Team

      Replied by Adam E. March 22, 2013

      Please let us know if you need any further assistance.



      Adam, Wix Support
  • belin76

    Replied by belin76 March 19, 2013

    I have about 10 different text boxes and buttons that link to different pages.

    one of the links does not work. I keep linking it and it keeps unlinking itself/linking to the wrong page.


    • Ben Wix Team

      Replied by Ben March 19, 2013

      Please specify as to the the location of the link on your site (i.e. the page and location on that page).


      Please clarify as to what the link should be, and to which page it is actually linking.


      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.



    • belin76

      Replied by belin76 March 20, 2013

      screenshot hiring link.pdf.docx

      improving consistency of hires is the link that keeps jumping to change management page.

      this is on clients page, first column on left which are case studies.

    • Yotam Wix Team

      Replied by Yotam March 20, 2013

      Hey there belin76,

      While browsing through your editor and live site i wasn't able to recreate your difficulties.

      The link worked perfectly for me and brought me to the "Improving Consistency of New Hire Quality​" page.

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      Please note that clearing your browser's cache will not resolve all issues.

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click  here
      To download the latest Firefox browser please click  here
      To download the latest Safari browser please click  here
      To download the latest Internet Explorer browser please click  here

      Tell us how it went

      Yotam Wix Team

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