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wix Wix Team

There are several reasons why this might happen. Please check the following:

1. Make sure that you have added a link to the button. Click the button to select it > from the pop-up menu, click Link To > check that your link is set up correctly.

2. Make sure that your site has been published and not only saved.

3. Make sure that another element is not blocking the button by being placed on top of it.
 

For more information about buttons, please click here.

Replies(92 replies total)

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  • sweetcram

    Replied by sweetcram January 7, 2014

    My menu on my site, when I go to the active site, isn't allowing me to click on any of the pages except the last one, contact us.  From that page, I am able to click backwards from right to left on the individual pages to home, once I'm there, it's stuck again...

    Do I need to switch each page to a button?  Shouldn't this work as a text menu?

    • Yotam Wix Team

      Replied by Yotam January 7, 2014

      Hi,

      This issue is occurring because your Text element is overlaying your menu and blocking it:

      To resolve this issue simply select your text element and click on the "send backward" icon until it is behind your menu.

       

      If you require any further assistance, feel free to contact us again. 

      Yotam Wix Team
    • sweetcram

      Replied by sweetcram January 7, 2014

      THanks.  Fixed.  When I edit the menu, there is the option for a button, text or extra.  What exactly is the difference between the three in functionality? 

      Now, on my our sweets page (when I see the live site) there is a "MY BUTTON" that pops up which I can seem to even view on my editor...?  Also the menu seems to scroll down when I scroll down the page... where is the function to keep that fixed below the header.

    • sweetcram

      Replied by sweetcram January 7, 2014

      Okay I seemed to have figured out how to fix the menu.  THe "My BUtton" now only appears when it fades from one page to another.  It doesn't show once the pages switch, only during the fade...

    • Yotam Wix Team

      Replied by Yotam January 7, 2014

      Hi,

      This is occurring for similar reasons, it seems that you have a button behind your main page.

      To resolve this simply select your main page and click on the send backwards button until this element appears and you are able to remove it:

       

      If you require any further assistance, feel free to contact us again. 

      Yotam Wix Team
    • sweetcram

      Replied by sweetcram January 7, 2014

      okay.  thanks.  I thought that might be it. 

      One last thing that I am noticing at the moment.  The doorstep drops page seems to have all three text boxes in different sizing and can't seem to sync them all up no matter what I do.  Can I copy sizing and formatting for all three to be on equal terms? 

    • sweetcram

      Replied by sweetcram January 7, 2014

      same question on my home page at the bottom with the menu, contact, and ordering quick links... those don't line up properly

    • sweetcram

      Replied by sweetcram January 7, 2014

      for example, just noticed on my live page that the OUR MENU on home is dropped down a bit from the others.  How do I harmonize all three links...?

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support January 8, 2014

      Hi,

      Quick trick when trying to change the size of any element on the page is to click on the actual element and look on the bottom of the settings for the w: h: settings, then you'll be able to copy the height and width settings and paste it for any other element or box on the page. 

       

      If that didn't help, please provide us with a screenshot of the problem so that we'll be able to provide a more accurate answer.

      Dror - Wix Team
    • sweetcram

      Replied by sweetcram January 8, 2014

      Those w/h measurements are equal.  But if you look at my live site, the alignment is way off.  It's much closer, but not quite exact on my editor page though...

    • Ritti Wix Team

      Replied by Ritti January 8, 2014

      Hi,

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Best, Ritti
    • sweetcram

      Replied by sweetcram January 8, 2014

    • sweetcram

      Replied by sweetcram January 8, 2014

    • sweetcram

      Replied by sweetcram January 8, 2014

    • sweetcram

      Replied by sweetcram January 8, 2014

      can you view it?

       

    • Ritti Wix Team

      Replied by Ritti January 9, 2014

      Hi,

      I fixed the alignment for you. Please note that the "Events" box is slightly larger than the rest.

      Please let us know if there is something else we can do for you.

      Best, Ritti
  • daaiyah82

    Replied by daaiyah82 December 10, 2013

    Dear Support,

    There is a MAJOR GLITCH in the Linking of Buttons function. Every time, I try to link my "About Page" to another page, the link get dismissed and/or ignored. The only link that is working is the "About Page" link. I need to link 4 pages in total and none of them are linking correctly. When I enter the appropriate linking, it becomes dismissed and reverts back to the initial "About Page". What is going on?? I am a paying customer, please assist because it looks very unprofessional when customers are trying to view my page and can't access the next page correctly. Please respond. My website is PetiteGurlBlog. thanxs

    • Gat Wix Team

      Replied by Gat December 10, 2013

      Hi,

      I tried linking a button to the "About petite" page in your site, and it worked as expected.

      Please make sure to follow the steps provided below regarding adding and connecting a button:

       
      1. From the left in the Editor, click the Add icon.
      2. From the Add list, click Buttons & Menus. Click one of the button options.
      3. From the Button Settings window, under Button Text, type a name for your button.
      4. Under Link to, click the field.
      5. From the Link Settings window that opens, click your Link type: Web Address, Page, Email or Document and add your link.
      6. From the Link Settings window, click Done.
      7. Click outside of the button to close the Button Settings window.
       
      A button is added to your site.
       
      Note: To return to Add , click Back to Add from the top of the window. To close Add, click X from the top right.
       
      For more information about buttons click here.
      Gat Wix Team.
  • ni3046

    Replied by ni3046 December 9, 2013

    Hi I have a problem.  Two of my buttons on my homepage are 'linked' together - the "planning & results" buttons.   I have tried to link them separately to other pages on my site; however, when you click on them they only take to the link that is for the planning button.  I can't even change the 'color' unless it is changing it for both buttons.  I have read the Q & A, and the forums to no avail.  Can I please have some assistance.

    Thank you!

  • dgantz97

    Replied by dgantz97 December 7, 2013

    Dear Support !

    I did not find any solutions above !!!

    In my HOME page appear all the time thge name SOLUTION. I can not remove it or,change it !!!

    Its appear and very disturb when I or others, try to upload my site,please help !!!

    • Alina Wix Team

      Replied by Alina December 7, 2013

      Hey, 

      I am sorry to hear that you are experiencing difficulties. Please note that you can edit your site's Title in the SEO settings window as you can see in the screenshot below. 



      You can also add and edit your titles for every page in your site:




      Please let us know should you require any further assistance. 

      Thanks, 

      Alina, Wix Support Team
  • einat21d

    Replied by einat21d December 4, 2013

    hey,

    I have a problem with my menu , for some reason when i press on the "illustration" page it won't respond and go directly to "games and apps"  , when i press again on the "illustration" page it  it opens  it- but only on the second time.

    pls check it out here:

    http://www.einatdaniel.com/#!illustrations-environment-desg/cwvn

    • Alina Wix Team

      Replied by Alina December 4, 2013

      Hey, 

      I am sorry to hear that you are experiencing difficulties. 

      Please note that there is an empty box covering your menu:



      You can also use CTRL + M to navigate through all the elements on your page and find those invisible boxes and delete them! (Simply click on a random element on your page and use the keywords)

      Please let us know should you require any further assistance.  

      Thanks, 

      Alina, Wix Support Team
  • i42385

    Replied by i42385 November 25, 2013

    I have a lot of problems with the bottons, all the pictures which I inserted is gone, when trying to connect to the bottons. I am going crazy on this subject, why is it giving so many problems???

    • Hudson Wix Team

      Replied by Hudson November 25, 2013

      So to add the product gallery you need to

      . From the left side of the Editor, click the plus sign to open Add.
      2. From Add, click Online Store.
      3. From Online Store, click Product Gallery.

      4. Click Add to Page.
      5. From Choose Collection, click the drop-down menu to choose a collection. Click OK.

      then adding the shopping cart

      1. From the left side of the Editor, click the plus sign to open Add.
      2. From Add, click Online Store.
      3. From Online Store, click Shopping Cart.

       

      Now you are ready to start editing your shop , the next stage we suggest you do is to add the add to cart button, for all the information on this part please click here


      You should now be ready to manage the store and make more amendments, to your store and the products you are selling, which you can find here  Managing the Wix Store

       

      Your online store should be ready to go live, but if you still have any questions please do not hesitate to contact us here, or view the  Online Store FAQs

  • cheerfulservant

    Replied by cheerfulservant November 23, 2013

    On my awanaksmo.org site, I am trying to add links to text boxes.  I click on "edit text" then the link icon.  I select "web" for the kind of link and then type the url into the appropriate field.  At this time, the response of the link window ceases.  I can click "ok" and nothing happens.  I can close the window, but that obviously does not help.  I can go back and reselect the kind and enter an email, but that doesn't help either (especially since I wanted a website url link) - but even so, once I try to enter a url, I can't add any kind of link.

    • Gat Wix Team

      Replied by Gat November 23, 2013

      Hi cheerfulservant ,

      Please note that in order to link text you need to highlight it first, and only then click the link icon.

      If you require any further assistance, feel free to contact us again. 
       

      Gat Wix Team.
  • al2129

    Replied by al2129 November 7, 2013

    I have an Affiliates website and I think I have icons on top of other icons and when I click a icon - it only opens the linked site in the icon position, instead of going to that site...Oh! Boy! Can you help, troubleshoot it, and or, remove the icons in back of the front icon or do I have to tear it all down and start from scratch!!..thanks!

    • Daniel Wix Team

      Replied by Daniel November 7, 2013

      Hi,

       

      Could you please specify where in your site are these icons?

      Daniel - Wix support team
    • al2129

      Replied by al2129 November 7, 2013

      Ok! - I need to add I call and got Domain.com to point my new domain name to Wix, then I added Affiliates / Icon (pictures / HTML) to the last of page (bottom): Wine, Exclusives (the wine), Funiture, and Business....this is after testing the icons since a while ago - I trusted that they worked...I kinda remember losing something (text one , or icon) in Men and womnen section..not sure..Thanks!!!

    • al2129

      Replied by al2129 November 7, 2013

      Also Can Icons overlap just a little into the other ones (next to each other)???

       

    • Yotam Wix Team

      Replied by Yotam November 7, 2013

      Hi,

      I'm afraid I didn't fully understand what it is you are experiencing.

      Can you please elaborate on the subject so we can better understand and help?

       

      Please supply us with a step by step description of what you do to recreate this issue and where exactly are the icons causing your difficulties.

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Awaiting your reply.

      Yotam Wix Team
    • al2129

      Replied by al2129 November 8, 2013

      Here is an example - look at the far-upper right hand side and see - it shows wine.com inside the placement hold for the icon that was clicked (not going to the actual website  - wine.com)

    • al2129

      Replied by al2129 November 8, 2013

      all of my icons are doing this!! Oh! Boy!!

       

    • al2129

      Replied by al2129 November 8, 2013

      Lastly - I just discovered that I re-named and updated my new domain name - with my Affiliates (Linkshare & Commission Junction) day before yesterday - and so I contacted them on the issues and hope they speed up with the update and problem - onr more thing - I made a link (Html) Icon and encrypted, set to next page and reset link as a test and it worked - so I may have to re-construct the whole Wix site or maybe you may have to fix the pointer Domain.com did or my affiliates will do something - Wish me luck (lol) - Thanks!!

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support November 8, 2013

      I'm sincerely sorry as you've elaborated about the issue, 

      however i'm not sure what's not working properly and couldn't understand it from your screenshot.

      Dror - Wix Team
    • al2129

      Replied by al2129 November 8, 2013

      I have attached a screen shot of what is happening - on the uppe right hand side of wine.com - you will see the the Ad - website is in hte placement holder of the icon itself, instead of going to the ads website - it stays - I also tested a html link and checked the boxes for (encrypetion, goto link, etc) and it worked..I may have to re-construct my whole Wix site with doing that, unless you can refresh or change all of my links some kind of way. Thanks!

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support November 8, 2013

      While we generally can't provide support for third party code such as affiliate links, this is an easy fix:

      You need to add the code Target="_blank" to the href in your HTML codes, like this:

      <a href="http://click.linksynergy.com/fs-bin/click?id=fBw81kMyeec&offerid=276223.10012035&subid=0&type=4"><IMG border="0"   alt="NORDSTROM - Shop the Half Yearly Sale for Women & Kids" src="http://ad.linksynergy.com/fs-bin/show?id=fBw81kMyeec&bids=276223.10012035&subid=0&type=4&gridnum=5" target="_blank">

      Dror - Wix Team
    • al2129

      Replied by al2129 November 8, 2013

      WoW! OK - I will try that - I bet this works - lol - thanks!!

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support November 8, 2013

      Sure,

      Let us know if you encounter any issues!

      Dror - Wix Team
  • ancients718

    Replied by ancients718 October 16, 2013

    Hello, I have a problem. I want to add a button and link it, but when I press the button and then click the "link to" it won't come forward, there will be no progress. So I have also tried many different roads, but it still does not work.
    And there wont come anything, but it done there not on mine.
     

    • Ron Wix Team

      Replied by Ron October 17, 2013

      Hi,

       

      We apologize for the inconvenience.

       

      I've tested your site on a number of updated browsers and computers, on all them I was able to link the button in your header perfectly.

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

       

      Make sure to test this on other updated browsers in order to compare the results.

      Let us know how it went, which browsers and exact versions you've tested.

       

       

      Ron, Wix Team
  • ilonadebono

    Replied by ilonadebono October 7, 2013

    Hi,

     

    I have two links on my website (Named Anni90 in my account) which work when I enter the preview section from the editor, but not when I go directly to the preview section from the 'my account' page... I would just like to make sure they work before I publish the site please. Can you please have a look? They are the 'Have a look at what we've been up to...' link in Our Story page, and the link named 'Finishes available' in the Doors Page. 

     

    Thank you very much in advance,

     

    Awaiting your reply to publish! =)

     

    Kind Regards,

     

    Ilona

    • Eyal Wix Team

      Replied by Eyal October 7, 2013

      Hi Ilona, 

       

      I took a look, and everything seems fine. If in the preview accessed from the editor worked fine, you shouldn't have an issue when it was published. 

       

      Unfortunately though, we can't tell whether or not it will be an issue until you publish your site. 

       

      Please publish and double check. If you are experiencing the same issue, please be sure to let us know and provide us with a screen shot of the links that you are having issues with. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

      Thank you,

      Eyal, Wix Customer Support Team

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