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wix Wix Team

There are several reasons why this might happen. Please check the following:

1. Make sure that you have added a link to the button. Click the button to select it > from the pop-up menu, click Link To > check that your link is set up correctly.

2. Make sure that your site has been published and not only saved.

3. Make sure that another element is not blocking the button by being placed on top of it.

For more information about buttons, please click here.

Replies(94 replies total)

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  • kdiron9

    Replied by kdiron9 April 20, 2014

    I can't get my menu buttons to work and they are the ones that came with the template. I didn't add the buttons. I assume who ever developed the template just didn't connect the pages. It will not allow me to click on the menu links in order to link the buttons to the next page.

    Beyond Frustrated...

    • Ilia Wix Team

      Replied by Ilia April 20, 2014


      Please tell us on which of your sites this is happening.


      Best regards

      Ilia - App Market Team
  • jstallings623

    Replied by jstallings623 April 2, 2014

    Please help. the mobile page for my site globatonrouge.com is pointing the yellow "Schedule now" button to nowhere. All of the "schedule now" buttons should be pointing to the "choose location" page. Please help

  • jstallings623

    Replied by jstallings623 April 2, 2014

    Please help. the mobile page for my site globatonrouge.com is pointing the yellow "Schedule now" button to a link i don't want and haven't used in a very long time. All of the "schedule now" buttons should be pointing to the "choose location" page. Please help.

    • Ellie Wix Team

      Replied by Ellie April 2, 2014

      Hi jstallings623,


      Thank you for contacting us. Your "schedule now" button is now pointing to the "current location" page. If you are still experiencing difficulties with this matter please let us know.

      All the best, Ellie
    • jstallings623

      Replied by jstallings623 April 2, 2014

      No. No its not. I just pulled it up on my phone and it still takes me to a non-working  vagaro page. please fix.

    • Ellie Wix Team

      Replied by Ellie April 2, 2014

      Hi jstallings623,


      I have checked this on an iPhone and it is directing to the "current location" page which you need to scroll down to see (it displays like that based on your page's layout). Then when I click on a location it takes me to a secure booking form on an external site.


      What phone are you using? What page are you reaching?

      All the best, Ellie
    • jstallings623

      Replied by jstallings623 April 2, 2014

      I'm using the new samsung. I've checked it on 2 phones now. it is pointing to vagaro.com

    • Ellie Wix Team

      Replied by Ellie April 2, 2014

      Thank you for your patience. I see now that the issue is in the "schedule now" button found on the "current location" page not from the home page. I have fixed this now. Please try again and let us know if you are still experiencing an issue.

      All the best, Ellie
    • jstallings623

      Replied by jstallings623 April 2, 2014

      No. no you haven't. now the button doesn't go anywhere.

    • jstallings623

      Replied by jstallings623 April 2, 2014

      Any movement?

    • Ellie Wix Team

      Replied by Ellie April 3, 2014

      The "schedule now" button does point to the "choose location" page. If you are in the choose location page that button does not point anywhere but that page because you have not specified another place you would like for it to point to following the removal of the link to "vagaro.com" if you would like it to link to a new page/site you can do so by linking the button via your desktop editor on the "choose location page".

      All the best, Ellie
    • jstallings623

      Replied by jstallings623 April 3, 2014

      You aren't listening. It does not point to anywhere. The regular site works just fine. the links point to the appropriate sites depending on which location you choose.


      On the mobile site when I click "schedule now" on the main page it goes NOWHERE. When I click on "contact us" page, the links to la jolla and baton rouge respectively also are not clickable. When I click on "schedule now" on the "contact us" page it takes me back to the main page.


      I don't know how much more clear i can make this. I need it to work like the computer based website please.

    • Noa Wix Team

      Replied by Noa April 3, 2014



      We apologize for the inconvenience.


      I went into your site with a mobile device.


      1. Once pressing the "schedule now" button I did receive the schedule page, however, you need to adapt this page since the contact text appears only in the bottom of this page, when viewed on mobile. The images you have in your home page are in the top of this page, and that's why you thought nothing happens.

      In order to change this, switch to the mobile version of your editor, and adapt the page named "choose a location".


      2. In your contact page there are no links, these are only found in your  "choose a location" page.


      I hope this was helpful.

      Let us know if you require further assistance.

      Noa - Wix Team
    • Dean Wix Team

      Replied by Dean April 3, 2014



      Going over your site I could see that you built the page 'current location' to appear as if it was a pop up window to the 'home page', for this reason you have the button 'schedule now' on both pages. In the mobile view this can appear misleading, as once you press the button on the 'home page' and get redirected to the 'current location' - the button is still there! and it appears as though you have never left the page, and when you press the button again, since you are already on the right page the button is redirecting to the same page it is on.


      I suggest you edit your site in the mobile editor and optimize it to view on a mobile device, you can hide certain element just in the mobile view, I recommend hiding the button on the 'current location' page to begin with.


      Let us know if you need assistance with editing the mobile site, we would love to assist with any issue that may arise.


      Click here for more information about the mobile editor.



      All the best, Dean - Wix Team
  • mohairs

    Replied by mohairs March 28, 2014

    MOBILE MENU NOT WORKING... Every time you go to the Photos page, the page itself works fine in that you can click on any photo and see it blown up. However, if you try and navigate to any other page in the drop down menu, whatever photo is behind the page you press comes up and thus you are stuck on the Photos page, unable to visit any other page on the site. Why is this happening?

    Thanks for your help

    Green Mohair Suits

    • Yotam Wix Team

      Replied by Yotam March 28, 2014


      We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.

      Yotam Wix Team
    • BenjaminB Wix Team

      Replied by BenjaminB March 31, 2014

      Hi mohairs,


      Can you please clarify in a step by step description how we can see the fault on our end?



  • danielserafin

    Replied by danielserafin March 27, 2014

    Please help!

    On my homepage danielserafin.com, after I clicked the "calendar" button, none of the other buttons and menues can be clicked, except when I refresh the page. I tried it on several different browsers and different computers. Seems to be  the same problem on all of them. Can you assist me please!!



    • Marina Wix Team

      Replied by Marina March 28, 2014

      Hello Daniel,

      This issue is occurring because the text box you've added to the Calendar page is covering a part of the menu, thus making it 'not clickable'. You can see this issue in the screenshot below.

      In order to fix this, please drag the text box downwards and later adjust its size, in a manner in which it will no longer cover the menu. Make sure to Save and Publish the changes.

  • c34534

    Replied by c34534 March 27, 2014


    Today I noticed that on a previously correctly-functioning page, some of our links had shifted (text links) and some of them had disappeared altogether.

    Can you advise if there was a recent site tools/ site builder issue that could have caused this? It was an easy fix but I need to know if it will happen again.



    • Dean Wix Team

      Replied by Dean March 27, 2014



      There shouldn't have been an issue.


      Please let us know immediately if the problem persists.


      You can find all of your backed-up versions in the Site History section in My Account, mark the important ones and name them.

      You can also overview of all edits and changes you have made to your saved and published website. It makes it easy for you to view, flag or restore to a prior version of your website at any point.


      To access your site history:

      1. From My Account, next to your site, click Manage & Edit Site.

      2. From the right of the page that opens, under Site Actions, click My Site History.

      Your site history page opens. 

      For step by step instructions click here.

      You can also create a duplicate copy of your site by going to  My Account , clicking  Manage & Edit Site  and then clicking  Duplicate Site . For more information, click  here .


      All the best, Dean - Wix Team
  • jsnahil

    Replied by jsnahil March 6, 2014

    My website www.BiasPindVillageDevelopmentTrust.org is still having the problems (clicking on the menu button does not take me to the target page)

    I am using Safari version 7.0.2

    Joginder S Nahil



    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team March 6, 2014

      Hi Joginder, 

      I checked your BiasPindVillageDevelopmentTrust.org site with Safari and FireFox and couldn't recreate the problem. 

      Can you please send us an example of a button that doesn't work and where it's sent?

      Thanks, Nicole,
  • vickrene

    Replied by vickrene February 20, 2014

    I have several pages on my site and all of them have the "Share this page" that shares it on Facebook.  It works on all of my pages but one, it give the error message: 500 Internal Server Error.  Do you know why?

    • Natty

      Replied by Natty February 20, 2014

      Please use Facebook's Debugger here. Simply type your website URL in the Input URL or Access Token field and click Debug. The Facebook Debugger will process your site so that the title, description and thumbnail pictures appear up-to-date when you post your site to your Wall or Page.

  • Vegas4Life

    Replied by Vegas4Life February 15, 2014


    I set up social /facebook/ so when someone press fb on my site it will lead them to my fb page. However it doesn't work and WIX's fb page comes up instead. Could you please help me what to do? Cheers

    • Alina Wix Team

      Replied by Alina February 15, 2014


      I am sorry you are experiencing difficulties. I can see that you have added your Facebook page in the Social bar settings. Are you still experiencing difficulties with the button? 

      You can also create a Like button for your own Facebook page:

      1. Click here.
      2. Copy the URL of your Facebook Page from the address bar.

      If you type in your URL, make sure to add "http://" at the beginning.

      3. Under Get your Like button code, under URL to Like, paste the URL copied from Step 2 in the field.
      4. Customize your Like button by choosing a LayoutWidth, Action Type, whether or not to Show Friends' Faces and whether or not to Include Share Button.


      5. Click Get Code. Copy and paste both sections of the embed code.

      6. Paste the embed code into the HTML App in the Wix HTML Editor. Once the widget is created, adjust its horizontal and vertical sizes by dragging the edges until both scroll bars disappear.

      For more information about adding an HTML App to your Editor, click here.


      Alina, Wix Support Team
  • protonelektrics

    Replied by protonelektrics February 2, 2014

    Hi Guys/gals

    Greetings from Australia!

    Love Wix and the web site which I have created, however I am at a loss linking my welcome page buttons to the relevant information/product page.

    I have tried everything ( I must be thick)

    check my web page: www.proton-elektrics.com and check the 4 buttons which are useless and not working even if I link it to a URL or a product page


    What am I doing wrong?


    Thank you



    • Ilia Wix Team

      Replied by Ilia February 2, 2014


      The buttons are not working because you have a product gallery on all of your pages.

      Please make sure to separate the product galleries and make sure that "Show on All Pages" is not checked.

      Best regards

      Ilia - App Market Team
    • protonelektrics

      Replied by protonelektrics February 2, 2014

      Hi llia

      Thank you for your prompt response, however how can I have a page without a gallery of my products?

      BTW none of the "show on all pages" are ticked


      Can you fix this from your end if it is so simple?

      Make the buttons link to the product page for me?


      I would really appreciate it and take full responsibility for any changes (good or bad)






    • Débora C Wix Team

      Replied by Débora C February 3, 2014

      Hi Allain, 


      Are you referring to these images? Please take a look at this screenshot. 

      The reason why they are not liked is because you did not link it to any page, everything is blank, please look here.


      Please read this thread:  How do I add a button and link it?



      Débora, Wix Team

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