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wix Wix Team

There are several reasons why this might happen. Please check the following:

1. Make sure that you have added a link to the button. Click the button to select it > from the pop-up menu, click Link To > check that your link is set up correctly.

2. Make sure that your site has been published and not only saved.

3. Make sure that another element is not blocking the button by being placed on top of it.
 

For more information about buttons, please click here.

Replies(92 replies total)

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  • jstallings623

    Replied by jstallings623 April 2, 2014

    Please help. the mobile page for my site globatonrouge.com is pointing the yellow "Schedule now" button to a link i don't want and haven't used in a very long time. All of the "schedule now" buttons should be pointing to the "choose location" page. Please help.

    • Ellie Wix Team

      Replied by Ellie April 2, 2014

      Hi jstallings623,

       

      Thank you for contacting us. Your "schedule now" button is now pointing to the "current location" page. If you are still experiencing difficulties with this matter please let us know.

      All the best, Ellie
    • jstallings623

      Replied by jstallings623 April 2, 2014

      No. No its not. I just pulled it up on my phone and it still takes me to a non-working  vagaro page. please fix.

    • Ellie Wix Team

      Replied by Ellie April 2, 2014

      Hi jstallings623,

       

      I have checked this on an iPhone and it is directing to the "current location" page which you need to scroll down to see (it displays like that based on your page's layout). Then when I click on a location it takes me to a secure booking form on an external site.

       

      What phone are you using? What page are you reaching?

      All the best, Ellie
    • jstallings623

      Replied by jstallings623 April 2, 2014

      I'm using the new samsung. I've checked it on 2 phones now. it is pointing to vagaro.com

    • Ellie Wix Team

      Replied by Ellie April 2, 2014

      Thank you for your patience. I see now that the issue is in the "schedule now" button found on the "current location" page not from the home page. I have fixed this now. Please try again and let us know if you are still experiencing an issue.

      All the best, Ellie
    • jstallings623

      Replied by jstallings623 April 2, 2014

      No. no you haven't. now the button doesn't go anywhere.

    • jstallings623

      Replied by jstallings623 April 2, 2014

      Any movement?

    • Ellie Wix Team

      Replied by Ellie April 3, 2014

      The "schedule now" button does point to the "choose location" page. If you are in the choose location page that button does not point anywhere but that page because you have not specified another place you would like for it to point to following the removal of the link to "vagaro.com" if you would like it to link to a new page/site you can do so by linking the button via your desktop editor on the "choose location page".

      All the best, Ellie
    • jstallings623

      Replied by jstallings623 April 3, 2014

      You aren't listening. It does not point to anywhere. The regular site works just fine. the links point to the appropriate sites depending on which location you choose.

       

      On the mobile site when I click "schedule now" on the main page it goes NOWHERE. When I click on "contact us" page, the links to la jolla and baton rouge respectively also are not clickable. When I click on "schedule now" on the "contact us" page it takes me back to the main page.

       

      I don't know how much more clear i can make this. I need it to work like the computer based website please.

    • Noa Wix Team

      Replied by Noa April 3, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      I went into your site with a mobile device.

       

      1. Once pressing the "schedule now" button I did receive the schedule page, however, you need to adapt this page since the contact text appears only in the bottom of this page, when viewed on mobile. The images you have in your home page are in the top of this page, and that's why you thought nothing happens.

      In order to change this, switch to the mobile version of your editor, and adapt the page named "choose a location".

       

      2. In your contact page there are no links, these are only found in your  "choose a location" page.

       

      I hope this was helpful.

      Let us know if you require further assistance.

      Noa - Wix Team
    • Dean Wix Team

      Replied by Dean April 3, 2014

      Hey,

       

      Going over your site I could see that you built the page 'current location' to appear as if it was a pop up window to the 'home page', for this reason you have the button 'schedule now' on both pages. In the mobile view this can appear misleading, as once you press the button on the 'home page' and get redirected to the 'current location' - the button is still there! and it appears as though you have never left the page, and when you press the button again, since you are already on the right page the button is redirecting to the same page it is on.

       

      I suggest you edit your site in the mobile editor and optimize it to view on a mobile device, you can hide certain element just in the mobile view, I recommend hiding the button on the 'current location' page to begin with.

       

      Let us know if you need assistance with editing the mobile site, we would love to assist with any issue that may arise.

       

      Click here for more information about the mobile editor.

       

       

      All the best, Dean - Wix Team
  • mohairs

    Replied by mohairs March 28, 2014

    MOBILE MENU NOT WORKING... Every time you go to the Photos page, the page itself works fine in that you can click on any photo and see it blown up. However, if you try and navigate to any other page in the drop down menu, whatever photo is behind the page you press comes up and thus you are stuck on the Photos page, unable to visit any other page on the site. Why is this happening?

    Thanks for your help

    Green Mohair Suits

    • Yotam Wix Team

      Replied by Yotam March 28, 2014

      Hi,

      We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.

      Yotam Wix Team
    • BenjaminB Wix Team

      Replied by BenjaminB March 31, 2014

      Hi mohairs,

       

      Can you please clarify in a step by step description how we can see the fault on our end?

       

      Benny

  • danielserafin

    Replied by danielserafin March 27, 2014

    Please help!

    On my homepage danielserafin.com, after I clicked the "calendar" button, none of the other buttons and menues can be clicked, except when I refresh the page. I tried it on several different browsers and different computers. Seems to be  the same problem on all of them. Can you assist me please!!

     

    Thanks,
    Daniel

    • Marina Wix Team

      Replied by Marina March 28, 2014

      Hello Daniel,

      This issue is occurring because the text box you've added to the Calendar page is covering a part of the menu, thus making it 'not clickable'. You can see this issue in the screenshot below.

      In order to fix this, please drag the text box downwards and later adjust its size, in a manner in which it will no longer cover the menu. Make sure to Save and Publish the changes.

  • c34534

    Replied by c34534 March 27, 2014

    Hello,

    Today I noticed that on a previously correctly-functioning page, some of our links had shifted (text links) and some of them had disappeared altogether.

    Can you advise if there was a recent site tools/ site builder issue that could have caused this? It was an easy fix but I need to know if it will happen again.

    Thanks

     

    • Dean Wix Team

      Replied by Dean March 27, 2014

      Hey,

       

      There shouldn't have been an issue.

       

      Please let us know immediately if the problem persists.

       

      You can find all of your backed-up versions in the Site History section in My Account, mark the important ones and name them.


      You can also overview of all edits and changes you have made to your saved and published website. It makes it easy for you to view, flag or restore to a prior version of your website at any point.


       

      To access your site history:

      1. From My Account, next to your site, click Manage & Edit Site.

      2. From the right of the page that opens, under Site Actions, click My Site History.

      Your site history page opens. 
       

      For step by step instructions click here.
       

      You can also create a duplicate copy of your site by going to  My Account , clicking  Manage & Edit Site  and then clicking  Duplicate Site . For more information, click  here .

       

      All the best, Dean - Wix Team
  • jsnahil

    Replied by jsnahil March 6, 2014

    My website www.BiasPindVillageDevelopmentTrust.org is still having the problems (clicking on the menu button does not take me to the target page)

    I am using Safari version 7.0.2

    Joginder S Nahil

     

     

    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team March 6, 2014

      Hi Joginder, 
       

      I checked your BiasPindVillageDevelopmentTrust.org site with Safari and FireFox and couldn't recreate the problem. 

      Can you please send us an example of a button that doesn't work and where it's sent?

      Thanks, Nicole,
  • vickrene

    Replied by vickrene February 20, 2014

    I have several pages on my site and all of them have the "Share this page" that shares it on Facebook.  It works on all of my pages but one, it give the error message: 500 Internal Server Error.  Do you know why?

    • Natty

      Replied by Natty February 20, 2014

      Please use Facebook's Debugger here. Simply type your website URL in the Input URL or Access Token field and click Debug. The Facebook Debugger will process your site so that the title, description and thumbnail pictures appear up-to-date when you post your site to your Wall or Page.

  • Vegas4Life

    Replied by Vegas4Life February 15, 2014

    Hi!

    I set up social /facebook/ so when someone press fb on my site it will lead them to my fb page. However it doesn't work and WIX's fb page comes up instead. Could you please help me what to do? Cheers

    Vegas4Life.com
    • Alina Wix Team

      Replied by Alina February 15, 2014

      Hey, 

      I am sorry you are experiencing difficulties. I can see that you have added your Facebook page in the Social bar settings. Are you still experiencing difficulties with the button? 

      You can also create a Like button for your own Facebook page:

      1. Click here.
      2. Copy the URL of your Facebook Page from the address bar.

      If you type in your URL, make sure to add "http://" at the beginning.

      3. Under Get your Like button code, under URL to Like, paste the URL copied from Step 2 in the field.
      4. Customize your Like button by choosing a LayoutWidth, Action Type, whether or not to Show Friends' Faces and whether or not to Include Share Button.

       

      5. Click Get Code. Copy and paste both sections of the embed code.

      6. Paste the embed code into the HTML App in the Wix HTML Editor. Once the widget is created, adjust its horizontal and vertical sizes by dragging the edges until both scroll bars disappear.

      For more information about adding an HTML App to your Editor, click here.

      Thanks, 

      Alina, Wix Support Team
  • protonelektrics

    Replied by protonelektrics February 2, 2014

    Hi Guys/gals

    Greetings from Australia!

    Love Wix and the web site which I have created, however I am at a loss linking my welcome page buttons to the relevant information/product page.

    I have tried everything ( I must be thick)

    check my web page: www.proton-elektrics.com and check the 4 buttons which are useless and not working even if I link it to a URL or a product page

     

    What am I doing wrong?

     

    Thank you

     

    Alain

    • Ilia Wix Team

      Replied by Ilia February 2, 2014

      Hi,

      The buttons are not working because you have a product gallery on all of your pages.

      Please make sure to separate the product galleries and make sure that "Show on All Pages" is not checked.

      Best regards

      Ilia - Wix Support
    • protonelektrics

      Replied by protonelektrics February 2, 2014

      Hi llia

      Thank you for your prompt response, however how can I have a page without a gallery of my products?

      BTW none of the "show on all pages" are ticked

       

      Can you fix this from your end if it is so simple?

      Make the buttons link to the product page for me?

       

      I would really appreciate it and take full responsibility for any changes (good or bad)

       

      Cheers

       

      Alain

       

    • Débora C Wix Team

      Replied by Débora C February 3, 2014

      Hi Allain, 

       

      Are you referring to these images? Please take a look at this screenshot. 

      The reason why they are not liked is because you did not link it to any page, everything is blank, please look here.

       

      Please read this thread:  How do I add a button and link it?

       

      Cheers

      Débora, Wix Team
  • warmerdesignsllc

    Replied by warmerdesignsllc January 19, 2014

    Greetings, I just started having a problem when i go to preview my site I cant click on any of the menu options its as if the toolbar is frozen...When I right click and choose reload frame it then allows me to click on and navigate the menu items but then my logo link becomes from and unable to click on it...went back to edit mode to make sure nothing was overlapping menu options ..

    My preview also got stuck on mobile mode even when i would click on desktop mode, forced to log out then log back in.. 

    I tried in other browsers with the same result, also tried changing pop up settings, flash and java updates, virus/malware scans, cleaned temp files ect..

    Any advise?

     

    • Daniel Wix Team

      Replied by Daniel January 19, 2014

      Hi,

       

      I was unable to recreate this issue on my end. Please follow the instructions provided here.

      If the steps in the link didn't resolve your issues, please answer the questions in the same link.

      Daniel - Wix support team
    • warmerdesignsllc

      Replied by warmerdesignsllc January 19, 2014

      Need more help?  = Yes

      Overview

      Sometimes bugs happen and we appreciate your understanding and patience with us! Below are some errors that you may encounter and suggestions for solving them.

      If you're experiencing issues with your Wix editor, you may want to try the following steps first:

       

      1. Open your browser to a blank page. Close any Wix pages that are open. = Done, but still not working

       

      2. Clear your browser's cache and cookies of "Everything". You can find step-by-step instructions here. = Done, but still not working

       

      3. Restart your browser and then log into your Wix account and try again. If this doesn't work, then continue on to Step 6. = Done, but still not working

       

      4. Try using other browsers to open Wix. Recommended browsers include Google Chrome, Mozilla Firefox, and either IE or Safari (depending on whether you use a    PC or a MAC).  = Done, but still not working

       

      5. If you connect to the internet through a router, please try connecting directly through the modem. Then follow Steps 2-5 again. = Done, but still not working

       

      6. Try disabling your internet security programs and try again (i.e. antivirus, firewall, etc.). It is preferable to try this while still connected to the modem directly. This is meant to assist us in determining the source of the problem that you're facing. = Done, but still not working

       

      7. Try connecting to Wix from a different computer that uses a different network to connect to the internet. Done, but still not working

      Finally, if you are still having issues, please contact us. Let us know exactly which steps you tried and what worked or didn't work. Please also include the following information:

       

      1. What Operating System you're using (i.e. Mac OSX, Windows XP, etc.)  = Windows 7 pro 64 bit

       

      2. What browsers you've tried - and include the version of the browser (can generally be found by going to Help > About within the browser).   = Torch version for Windows: 29.0.0.5530  and I.E. version 11 and Chrome version 28.0.1500.72

       

      3.Your Wix username and the document name of the site(s) with the issue.   = username is warmerdesignsllc and document name is also warmerdesignsllc

       

      4. Attach a screenshot of the problem, if possible. =

       

      5. Your geographic location and which ISP you use. =  Lawrenceville, G.A. & Charter

       

      6. Which internet security programs you have installed on your computer (antivirus, firewall, etc.). =,

    • Ron Wix Team

      Replied by Ron January 20, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      I've corrected this for you, please take a look and let us know should you require further assistance.

      Ron, Wix Team
  • gypcbdgnfft

    Replied by gypcbdgnfft January 12, 2014

    Hi

    Just published this site. I know how to link the pages and create buttons, yet nothing works. The words 'Blue Jasmine' should go to the page called Reviews, every other film on the homepage has a link. Nothing works, yet in the editor everything is linked up correctly. What should I do?

    • Ron Wix Team

      Replied by Ron January 13, 2014

      Hi,

       

      Please note that the link you've added to the words Blue Jasmin lead to the same page the link appears on, that is why nothing is happening, the link takes you to the same page you're already on.

       

      Regarding the links on your other movies, I've noticed that you have set all of the elements on your homepage to appear on all pages. That is why it appears that the links aren't taking you anywhere.

       

      I would first correct the layout issues you have with the components appearing on all pages using the tutorial below. The next thing I would do is add a menu bar to the site.

       

       

      A header is the area of your website that appears across the top of your site and appears throughout all of your pages.
      The header may contain your site title, company logo and your site menu. 
       

      Please note: it isn't possible to delete the header from your site.
       

      For more information about organizing your pages, click here or check out the interactive site (simply click on the image below)
       

       

      Ron, Wix Team
    • gypcbdgnfft

      Replied by gypcbdgnfft January 13, 2014

      Hi Ron,

      Thanks for the quick reply. Ok, let me clarify a few things:

      Blue Jasmine is now and always has been linked to Reviews. Just checked and this setting is the way I left it last night.

      However, somehow the white box under the text and images seems to have activated "show on all pages" for all the text and images on the Homepage. I did not do this myself. The box also set itself to this mode. I deactivated "show on all pages" for everything on the homepage. Managed to get the text and picture in front of the box, deactivate "show on all pages" again, and check that the links were correct. 

      I went to the live site and clicked, but nothing still nothing. When I click on Blue Jasmine on the homepage, I do see the browser looking for gypcbdgnfft.wix.com/film-for-thought#!film-review/c28q8. Film-review is the page address for the page called Reviews. I checked the other links, and similarly, the redirection address at the bottom of the browser page is correct.

      I'm sorry to contradict you but nothing on the homepage is linked to Home, not in my editor.

      I've watched the video on organizing the site, navigation, etc., but this is just the basic stuff I already know.

      running out of ideas here...

      thanks for your help

    • gypcbdgnfft

      Replied by gypcbdgnfft January 13, 2014

      PS. the menu bar links don't work either. The page names are in settings, where they're supposed to be... I am at a loss to figure this out. I had a wix site 2 years ago, I don't remember ever having so many problems.

    • gypcbdgnfft

      Replied by gypcbdgnfft January 13, 2014

      I just edited something in Review, saved it, and got this message: 

    • gypcbdgnfft

      Replied by gypcbdgnfft January 13, 2014

      The site is published! Another strange thing: everything works correctly in Preview.

    • Ilia Wix Team

      Replied by Ilia January 14, 2014

      Hi,

      Are you still experiencing issues and require assistance on the matter?

      If so, please elaborate on what exactly is the issue right now after you've edited the site.

       

       

      Best regards

      Ilia - Wix Support
    • gypcbdgnfft

      Replied by gypcbdgnfft January 14, 2014

      Hi

       I figured out what was wrong, and learned something about editing/updating the site. Every time you modify something, even if the site is already published, you have to hit Save and then republish it. 

      It works fine now, and it looks great!

      Thank you very much for your kind attention.

      Best regards

       

       

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