Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

A free Wix URL is made of username.wix.com/sitename. Changing your username and/or site name will change your free Wix URL.

 

To change your username: Sign in to your Wix account > click My Sites > hover over the user panel at the top right > click Account Settings > under User Name, enter your new username.


To change your site name: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Rename.
 

To change the free Wix URL to a domain name that you own, you will first need to upgrade to a premium plan that includes this feature. For more information and to purchase a plan, click here.

If you haven't yet purchased your own domain name, you can purchase one directly from Wix! To learn more about purchasing a domain from Wix, click here.

 

Note: If you sign up for a Yearly Combo, Unlimited or eCommerce plan, you will receive a voucher to get a domain free for a year! Click here to learn more.

 

If you were referring to changing your domain name to another domain that you own, this can be done from the Domains page.

To access this page: From the top menu, hover over Subscriptions > click Domains.

Replies(241 replies total)

Show my replies first
  • meteapart

    Replied by meteapart 5 days ago

    i purchased a domain from you.

    but i want to change address of my website.

    can i change it free 

    or how can i change it

    • amitn6 Wix Team

      Replied by amitn6 5 days ago

      Hello meteapart,

      Thank you for contacting Wix support. 

      It is not possible to modify a domain name once purchased. When you register a domain name you are reserving those letters or characters in that order. In order to use a different domain or a domain with a different spelling, you would need to register a new domain name.

      While it is not possible to cancel a domain purchase, you can easily prevent your misspelled domain name from renewing.

       

      To turn off the auto renewal: Sign in to your Wix account > from the top right of the page, hover over the user panel > click Billing & Payment.

      Under Domain Subscriptions, next to the relevant domain, click Manage > next to Next Payment, click Cancel payments > select No, I will renew the domain manually > click Save.


      For more information about connecting your domain click here .

      If you wish to change the name of your free Wix site you may  sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Rename.

      Feel free to contact us should you require any further assistance. 

      Kind regards, Amit
  • atouchofcalm

    Replied by atouchofcalm 5 days ago

    atouchofcalm.wix.com

    Hi,

    I have tried to find my site online and the only way i can do this is by typing in atouchofcalm.wix.com/a-touch-of-calm

    Surely I dont have to type all this in. I thought it would just be atouchofcalm.wix.com

    Can you advise me please as I have spent a week doing my site and now I can't get on it without typing that long name in, which I find rather silly.

    • Boris Wix Team

      Replied by Boris 5 days ago

      Hi,

      Thank you for reaching out.

       

      I noticed that you currently have a free Wix account. Please note that I have merged your post with the relevant thread.

      Please see the best reply post above for more information.


      Feel free to let us know should you have any further questions.

      Best regards, Boris
  • kusak91roman

    Replied by kusak91roman August 14, 2014

    website name

    how can i change the website name ?

    • Alissa Wix Team

      Replied by Alissa August 14, 2014

      Hi,

       

      Thank you for contacting Wix support.

       

      Please note that I have merged your query with the relevant thread, so please refer to the Best Reply at the top of this page.

      Alissa - Wix Support
  • greatwhitewhalecente

    Replied by greatwhitewhalecente August 13, 2014

    Hi,

    Today I want to by for my website to sent it into the world but 

    my site name is Greatwhitewhalecenter, there is one letter to much. We can use only 20 letters!

    I work a lot to make a website with Wix. I want to upgrade fore my own domain name, is it stil not allowed for this name because the r is to much. and I want to use www.greatwhitewhalecenter.be

    Best Regards, Nadine Keldermans ( Belgium)

     

     

    • greatwhitewhalecente

      Replied by greatwhitewhalecente August 13, 2014

      Thanks, for the answer but when I want to change the site name they say it is to long!

      And I can not change also my user name because it is also too long.

      What with a domain name can I use greatwhitewhalecenter or will it be also to long?

      Nadine.

       

    • Dean Wix Team

      Replied by Dean August 13, 2014

      Hi,

       

      If you choose to purchase a domain you will be able to use your full business name greatwhitewhalecenter.

       

      Our current domain prices are:

       

      One Year: $14.95 (.biz domains are $15.95)
      Two Years: $27.90 (.biz domains are $29.90)
      Three Years: $38.85 (.biz domains are $41.85)
       
      To purchase a domain: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > enter your domain into the search box > click Search.
      If the domain is available, click Get It to register it directly on Wix.

       

      Note: To connect your domain to Wix, you will first have to upgrade your site to premium plan. Upgrade to a yearly agreement Combo, Unlimited or eCommerce plan to receive a free domain for a year. Click here for more info.

       

      Note: Helpful tips from our Wix blog: How to Choose the Best Domain Name for Your Biz

       

      For more information on purchasing a domain, click here.

       

      Let us know if you need additional assistance.

      All the best, Dean - Wix Team
  • luxoprintsite

    Replied by luxoprintsite August 12, 2014

    I've a question, hum currently my domain is www.luxoprint.net

    wich was bought alongside with the Wix account, is there any way i can buy a new domain inside Wix and transfer the current website into the new domain ? i've no idea if this question makes any sense at all.

    • Eileen Wix Team

      Replied by Eileen August 12, 2014

      Hey luxoprintsite

      Sure- simply go to my account=>domains=>search and purchase the new domain.

      Then go back to my account=>domains=>new domain=>manage=>change site and connect it to the site.

      Please let us know if you need any further assistance. 

      Eileen, Wix Team.
  • duyguguler2000

    Replied by duyguguler2000 August 7, 2014

    Hi,

    I have hosting package on wix which is  will be and September 05, 2014

    I have domain on anothor server... 

    http://duyguguler2000.wix.com/duygugulercom  I can see anything on this adres...

     

    How can I collect my domain to wix hosting package...how can I see my adress as www.duyguguler.com on browser tab..

    • duyguguler2000

      Replied by duyguguler2000 August 7, 2014

      my domain name still reserved for me by another server till 2015 by the way.

    • Ron Wix Team

      Replied by Ron August 7, 2014

      HI,

       

      If you have purchased your a domain name from another domain registrar, you can either transfer your domain to Wix or connect your domain to Wix’s name servers.

      Note: Connecting your own domain is a premium feature.

       

      To connect your domain to Wix's name servers: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains. Click Use a Domain You Already Own > click Connect your domain to Wix but keep your current registrar.
      Under Setup with Wix, enter your domain name and select the site that you want it connected to > click Next.
      Under Setup with Registrar > choose your domain host from the list.

       

      Now you will need to set up the connection with your domain registrar. For instructions for Various Domain Hosts, click one of the links below:

      Go Daddy

      Name Servers (Recommended method!)

      Pointing

      Network Solutions Name Servers (Recommended method!) Pointing
      CrazyDomains Name Servers (Recommended method!) Pointing
      Google Apps Name Servers (Recommended method!) Pointing
      123Reg.co.uk Name Servers (Recommended method!) Pointing
      1&1 Name Servers (Recommended method!) Pointing
      easyDNS Name Servers (Recommended method!) Pointing
      Yahoo! Name Servers (Recommended method!)
      123Reg.com Name Servers (Recommended method!)
      Other Domain Hosts Name Servers (Recommended method!)

      Note: The connection may take up to 72 hours to take effect.

       

      Note: It is also possible (although not recommended) to connect your domain via Pointing.

       

      For more information, please see the video below:

      Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.

      If you do not have a domain you can buy one from Wix, click here to proceed.

      Don't have a domain yet? To get a free domain for a year,  click below:

       

      Unlimited Sale


      Ecommerce Sale

       

      Ron, Wix Team
    • duyguguler2000

      Replied by duyguguler2000 August 7, 2014

      Thanks for  the answer... 

      but I confused. How can I easily connect my domain name (which is still will stay on another server) with wix hosting package( will be expire on September 05, 2014

       

      Thanks.

       

       

    • Gan Wix Team

      Replied by Gan August 8, 2014

      Hi Duyguguler2000,

      Thank you for contacting us.

       

      Please follow this guide on connecting domains hosted elsewhere to your Wix site.

       

      Please note that in order to connect a domain to your site, you must upgrade to a premium plan. See our premium plans here.

       

      Please contact us for further information.

      Best, Wix.
    • duyguguler2000

      Replied by duyguguler2000 August 8, 2014

      thanks...

      regards.

       

    • Shai Wix Team

      Replied by Shai August 9, 2014

      Hey,

       

      If you have more questions or if you require further assistance, please let us know.

      Shai - Wix Support
    • duyguguler2000

      Replied by duyguguler2000 August 9, 2014

      :) yESS I Have more questionn... The thing I dont Understand is I allready have a premium pack. which is will be and 2014 september. Is it cancelled?

       

    • Dean Wix Team

      Replied by Dean August 9, 2014

      Hi,

       

      Since you cancelled the Premium plan within less than 14 days from the date it was purchased, the plan was cancelled and you will be refunded.

       

      In order to connect the domain please purchase the plan once more and wait 14 days before canceling the auto renewal process.

       

      Let us know if there is anything else we can help you with.

       

       

      All the best, Dean - Wix Team
    • duyguguler2000

      Replied by duyguguler2000 August 10, 2014

      so ... in this case I wont be able to use my package with my last purchase which is will be ended on.  "September 05, 2014" . right?  my english getting poor. sorry about that. I need very very simple explanation.

       

       

    • Alina Wix Team

      Replied by Alina August 10, 2014

      Hey, 

      Your 'Connect Domain' plan is already cancelled and you will not be able to use if for your site. You have been refunded for the plan, as Dean has also mentioned. 
       

      To upgrade your site: Sign in to your Wix account > click My Sites > next to the relevant site, click Upgrade.

       

      You can find more information about how to upgrade and managing your premium account here.

      Please let us know should you require any further assistance. 

      Alina, Wix Support Team
    • duyguguler2000

      Replied by duyguguler2000 August 11, 2014

      thanks...

      duygu

  • topazshl

    Replied by topazshl August 6, 2014

    hello Wix Support

    I built a site called economic independence at http://topazshl.wix.com/business 
    How do I change the address to http://livingwell.wix.com/business 

    When I make the change on your instructions.

    I get an answer:  Username already exists.  

    How do I make a change username?

    Please help me to change my username and send your answer to my email: topazshl@gmail.com

    Topaz Shlomo

    • Or Wix Team

      Replied by Or August 6, 2014

      Hi Topaz,

       

      If you've tried changing your username and got the error you've mentioned, it means that the username is taken and you'll need to choose a different available user name, I'm afraid.

       

      If there is anything else you need help with, please let us know.

      Kind regards, Or - Wix Support Team.
  • i30577

    Replied by i30577 August 4, 2014

    Can domain name be changed on Wix site

    I have been editing a free site that I have not published yet. Is there a way to change the domain name for free or would I need to purchase one and upgrade or just start a whole new site? If I must start a new site is there any way possible to copy and paste? I have done allot of work on this and don't want to loose it all.

    • Elia Wix Team

      Replied by Elia August 4, 2014

      Hi i30577,
       
      Thank you for contacting Wix.
      I've merged your query with the relevant thread, please refer to the Best Reply at the top of this page.
       
      Please inform us whether you need any further assistance,

      Elia - Wix Support
  • txangelphotography

    Replied by txangelphotography July 30, 2014

    How to shorten the domain name to something shorter?

    Instead of having a long domain name like examplewebsite.wix.com/examplewebsite/home how do i make it just examplewebsite.wix.com to be on my pages home page?? 

    • Tal Wix Team

      Replied by Tal July 30, 2014

      Hi txangelphotography,

       

      Thank you for contacting Wix.

      I've merged your query with the relevant thread, please refer to the Best Reply at the top of this page.

       

      Please inform us whether you need any further assistance,

      Tal, Wix Team
  • drhuffman87

    Replied by drhuffman87 July 26, 2014

    My website name is username.wix.com/home

     

    So "home" is my site name.  I was wondering if I could make it so if people were to just write in "username.wix.com" it would forward to my site instead of coming up with an error website.  Thank you for your time.

    • Stav Wix Team

      Replied by Stav July 27, 2014

      Hi,

       

      I'm afraid that is not possible.

      However, you can connect a personalized domain to your Wix site!

       

      If you don’t have a domain, click here in order to purchase a domain from wix.

      If you already have a wix domain, click here and follow the steps in order to connect it to your wix site.

      If you have a domain that you’ve purchased elsewhere, click here and follow the steps in order to connect it to your wix site.

       

      Please note that connecting your own domain to your wix site is a premium feature.

      See the information below about the different premium packages that are available for you. Each package contains different features and has a different price so make sure you choose the one that suits your needs best.

      Also, I've attached detailed instructions for performing an upgrade.

       

      To learn which premium plans wix offers, click here.

      For further information about each plan, click here.

      For instructions about how to upgrade, click here.

       
      Should you have any further questions, please let us know! Thanks, Customer Solutions

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply