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wix Wix Team

To transfer a domain purchased through Wix to a different account: Sign in to your Wix account > from the top menu, click Subscriptions > click Domains > next to the relevant domain, click Manage.

Under Domain Summary, click the Advanced tab > on the right, click Transfer to a different Wix account > follow the instructions in the pop-up window.
 

For further instructions on transferring your Wix domain to another Wix account, click here.

Replies(121 replies total)

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  • bharrison65

    Replied by bharrison65 August 11, 2014

    I have created a domain under my original Wix user account and I am now attempting to transfer it to a different Wix account.  I was successful in transferring the Wix account to a different email account but when I try to transfer the Domain I get an error message - "At this time, domains that have an associated email account cannot be transferred to a different Wix account".  How do I get around this restriction.  The Domain I am trying to transfer is trailsendcowboychurch.org to admin@trailsendcowboychurch.org

    • Ritti Wix Team

      Replied by Ritti August 12, 2014

      Hi,

      You will have to delete the domain first from your account - only then you will be able to add it on a different account.

       

      To delete a domain name: Sign in to your Wix account > hover over Subscriptions > click Domains > next to the relevant domain, click the red X.
       
      Once you have deleted the domain, you can replace it by adding a new one.
      To add a new domain: Click Use a Domain You Already Own > choose Connect your domain to Wix but keep your current registrar or Transfer your domain to Wix from a different registrar > follow the instructions provided.
       
      Note: Only domains that were not purchased from Wix.com can be deleted or replaced.

       

      Best, Ritti
    • bharrison65

      Replied by bharrison65 August 12, 2014

      I purchased this Domain from Wix.com, so what is the process to move it to a new user id.  I purchased it under the Wix user ID bharrison65@hotmail.com and now I need to move it to Admin@trailsendcowboychurch.org  we have a person that will be building a web page3 and the account will be managed by the church going forward.

      Thanks,

      Bill

    • Barrios Wix Team

      Replied by Barrios August 12, 2014

      Hi,

       

      To transfer a domain purchased through Wix to a different account: Sign in to your Wix account > from the top menu, click Subscriptions > click Domains > next to the relevant domain, click Manage.

      Under Domain Summary, click the Advanced tab > on the right, click Transfer to a different Wix account > follow the instructions in the pop-up window.
       

      For further instructions on transferring your Wix domain to another Wix account, click here.


      Feel free to contact us with any questions you may have.

      Many thanks, Barrios
    • bharrison65

      Replied by bharrison65 August 12, 2014

      I have followed this process and every time I try I get the following error message  --   "At this time, domains that have an associated email account cannot be transferred to a different Wix account".

    • Ritti Wix Team

      Replied by Ritti August 12, 2014

      Hi,

      This is happening because you have a mailbox associated with this domain. Therefore, it is not possible to move the domain.

       

      Best, Ritti
    • bharrison65

      Replied by bharrison65 August 12, 2014

      I purchased the mailbox through Wix.  Is it possible to transfer the Mailbox and then move the domain.

    • Nati Wix Team

      Replied by Nati August 12, 2014

      Hi bharrison65,

       

      It's not possible to transfer a domain that has a linked Google Apps mailbox service. In order to transfer a domain with a Google Apps account attached to it, you will first need to cancel the Google Apps account (if you have a monthly plan) or migrate the Google Apps account to be managed by Google and cancel the service on our end.

      Once the Google Apps service is canceled, you will be able to transfer the domain to another Wix account.

      Best Regards, Nati - Wix Support Team
    • bharrison65

      Replied by bharrison65 August 12, 2014

      How do I migrate the email account to Google to be managed.  How have already paid for 1 year and it will take too long to cancel.

    • Itamar Wix Team

      Replied by Itamar August 12, 2014

      Hi,

       

      You can transfer your Google apps account to be managed directly by Google. To do so, simply contact Google support directly and they will do it for you.

      Itamar, Wix team
  • appletree333

    Replied by appletree333 August 8, 2014

    Hi i have had a website transferred to me from another WIX account to my account, but the email and website name is still in the old Wix account holders account, the website domain is with Go Daddy. The old owner has given me the Go Daddy details and is happy for it it be transferred to my account in WIX. How do you transfer a non WIX email address and email account from WIX account to another.

     

    • Dean Wix Team

      Replied by Dean August 8, 2014

      Hi,

       

      Thank you for reaching out,

       

      What is the domain name in questions? we would like to take a closer look.

       

      Before you can connect the domain to your own account it should be deleted from the other.

       

      To delete a domain name: Sign in to your Wix account > hover over Subscriptions > click Domains > next to the relevant domain, click the red X.
       
      Once you have deleted the domain, you can add it to your account. 
       
      To add a new domain: Click Use a Domain You Already Own > choose Connect your domain to Wix but keep your current registrar or Transfer your domain to Wix from a different registrar > follow the instructions provided.
       
      Note: Only domains that were not purchased from Wix.com can be deleted or replaced.

       

      Once you transfer the domain you'll be able to set up your email.

      You can use any Email host you like. For general information please click here.
       

      You’ll find clear instructions on how to connect to email via GoDaddy and Windows Live Mail.

      Connect to email via GoDaddy

      Connect to email via  Windows Live Mail
       

      Let us know if you need additional assistance.

       
      All the best, Dean - Wix Team
  • kristin063

    Replied by kristin063 August 1, 2014

    I have had it trying to figure out why you all all the sudden took my page down, i linked the domain, my site is published, my plan is payed. I am losing clients!! i followed ALL the directions on here yet still when you go to my site www.pleasantpooch.comit doesn't show up... my customer # is  370137900 can we please get this fixed? I don't have time to be on hold all night. Please please help

    • Shai Wix Team

      Replied by Shai August 2, 2014

      Hello,

       

      Your site is up. We have not taken it down.

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

       

      If you still encounter difficulties accessing your site, please try using a different browser or a different device, and let us know the results.

      Shai - Wix Support
  • websitekveaalter

    Replied by websitekveaalter July 28, 2014

    Dear Wix members

    I would transfer my domain to another Wix-account. If I follow the steps you have described, I don't see the option "transfer to a different Wix account" in the Advanced-tab. Can you help me? My domain is www.kveaalter.be. 

    Kind regards

     

    • websitekveaalter

      Replied by websitekveaalter July 28, 2014

      It's not my domain yet. The domain i'm talking about, have to be transferred to this account :-). The original account of the domain www.kveaalter.be is thuisverplegingcarla

    • Nika Wix Team

      Replied by Nika July 28, 2014

      Hi,

      Thanks for contacting Wix support.

      I have accessed your account and noticed that the domain kveaalter.be is already in your account (email:jarno.verheye@telenet.be).

      Please note that this domain is not hosted by Wix.

      Please specify what you need assistance with.

      We await your reply,

      Nika.
    • websitekveaalter

      Replied by websitekveaalter July 28, 2014

      Hi

      The domain (www.kveaalter.be) is indeed in my account (jarno.verheye@telenet.be). But we want to transfer this domain to webkveaalter@hotmail.com if it is possible. 

      Kind regards

    • Rony Wix Team

      Replied by Rony July 28, 2014

      Hi,

       

      Thank you for contacting Wix support! 

       

      Please note that you cannot move your domain to a different account. If you'd like, you can connect it to a Wix site in this account (webkveaalter@hotmail.com). Please keep in mind that connecting a domain to your site is a premium feature. 

      Currently, it is not possible to transfer a premium plan from one Wix account to another. Instead, you will need to cancel your current premium plan and repurchase it in your new account.

       

      Note: It is possible to transfer a site and a domain (purchased from Wix) from one account to another. Click here to learn about transferring a site or click here to learn about transferring a domain.

       

      Hope this helps. If you need any further assistance, please don't hesitate to contact us again.

      Thanks, Rony
  • djeladw

    Replied by djeladw July 28, 2014

    שלום לכם חברי התמיכה של WIX.

    אני לקוח שלכם כבר יותר משנתיים.

    שם "הדומיין" שלי הוא: ELADWEINRIB.COM

    בניתי באתר שלכם את האתר שלי.  לפני כמה חודשים הסתיימה תכנית הפרמיום ובכוונתי להתחבר שוב לתכנית הפרמיום דרך חשבון  של חברה - אילנה זלצר שנפרדת ממכם ואני אתחבר לחשבון הפעיל שלה במקומה, כבר התכתבנו אתכם על סוגייה זווטענתם שזה אפשרי לחבר את האתר והדומיין שלי לחשבון פרמיום אחר.
    אבל! אינני רואה את האתר שלי בלוח הניהול שלי!
    לפני כמה חודשים נעלם האתר מהרשת תחת תענה שה"דומיין" לא שולם.
    בשבועיים האחרונים טפלתי בבעיית הדומיין שלי ושילמתי אותו דרך אתר "GO DADDY" ועדיין איני יכול למצוא את האתר שלי תחת הדומיין שלי "ELADWEINRIB.COM" למרות זאת הוא מופיע אצלכם תחת הדומיין שלי + תוספת .WIX (ELADWEINRIB.WIX.COMׁ.


    מה עלי לעשות כדי שאוכל לשייך מחדש את ה"דומיין" שלי ושתרד תוספת ה WIX שנוספה לו?

    כיצד אני אוכל לחזור ולערוך אותו כרצוני אצלכם באתר?

    נ.ב: המייל :eladweinrib@gmail.com לא קיים זו טעות.

     יש לי שני מיילים פועלים:"dj.eladw@gmail.com" ו - "eladweinrib@walla.com".
    נא לומר לי בהקדם מה עלי לעשות כדי לראות את האתר בלוח ניהול שלי!
    תודה
     

    • Gat Wix Team

      Replied by Gat July 28, 2014

      היי אלעד,

      תודה שפנית אלינו,

      דבר ראשון בבקשה שים לב שהאימייל שקשור לחשבון שלך הוא:

      eladweinrib@gmail.com

      ולא אחד מהאימיילים שסיפקת ולכן אתה לא מצליח למצוא את האתר, הוא פשוט נמצא בחשבון אחר (כנראה בטעות פתחת שניים)

      שם המשתמש שלך הוא: eladweinrib 

      אם שכחת את הסיסמא נא לחץ כאן

       

      אני אתייחס לשאלתך לפי נקודות:

      - הדומיין שציינת אינו מופיע כלל במערכת כלומר עלייך לחבר אותו לשרתים של וויקס, או להעביר אותו אלינו כדי שהוא יוכל להיות מחובר לאתר שלך.

      אתה יכול למצוא כאן הוראות בעברית כיצד לחבר דומיין, וכאן הוראות באנגלית אם יותר נוח לך.

       

      - שים לב שחיבור דומיין מתאפשר רק לאתרים ששודרגו לאחת מתוכניות הפרימיום שלנו. תוכל למצוא מידע לגבי כל התוכניות והמחירים כאן

       

      - לגבי כתובת האתר שציינת כי השתנתה, אנא שים לב שלא מדובר בדומיין אלא במבנה סטנדרטי של אתר וויקס חינמי שהוא:

      username.wix.com/sitename

       

      אם יש לך שאלות נוספות אנא אל תהסס לפנות אלינו שוב,

      בברכה,

      Gat Wix Team.
  • djeladw

    Replied by djeladw July 23, 2014

    מדוע אינני מצליח לראות את האתר שלי בלוח הניהול שלי? 

    חידשתי את הדומיין שלי ואני רוצה לחזור לחבילת פרמיום

     

    (העברת האתר שלי לחשבון פעיל אחר)

    כתובת האתר שלי:

    http://www.eladweinrib.com

    אך בפועל עולה בגוגל רק האתר החינמי בוויקס אבל לא בלוח ניהול שלי - מדוע???

     http://eladweinrib.wix.com/1#!gallery

     

    • Ella Wix Team

      Replied by Ella July 23, 2014

      היי אלעד,

      גם האתר החינמי וגם הדומיין שאתה מתייחס אליהם לא רשומים תחת החשבון ממנו יצאת איתנו קשר.

      שם המשתמש של החשבון הרלוונטי הוא eladweinrib

      כתובת האימייל לכניסה לחשבון היא eladweinrib@gmail.com

      שים לב שהדומיין כרגע לא מחובר לאף אתר. על מנת לחבר את הדומיין לאתר, אנא הכנס לעמוד ניהול הדומיין:

      My Account > Subscriptions > Domains > Manage (next to eladweinrib.com) >  Under Domain Connects To, click Change.

      שם תוכל לחבר את הדומיין לאתר הרלוונטי.

      אנא קח בחשבון שלגוגל לוקח בין חודש לשלושה חודשים לרשום אתרים חדשים ולהתעדכן באתרים קיימים. על מנת לקצר את התהליך, אתה יכול להגיש את האתר שלך ישירות לגוגל, כאן.

      נשמח לעמוד לשירותך בעתיד,

      אלה

  • salvad63

    Replied by salvad63 July 22, 2014

    Hi Team,

    I'm just in need to get authorisation from you to activate my domain.

    its indicating at the moment that it will take up to 7 days for this tramper to can you please advice me on how I can speedy up the process to get it process to reactivate my website.

    • Or Wix Team

      Replied by Or July 22, 2014

      Hi,

       

      Unfortunately, there is no way around the 7 day waiting period, I'm afraid you'll need to allow this time to pass.

       

      Thanks for your patience and understanding.

      Kind regards, Or - Wix Support Team.
  • thepamperparlor

    Replied by thepamperparlor July 17, 2014

    HELP!! I have created a new website with WIX (my current website is also with WIX) and I want to change the domain from my old one to the new one. How do I do this? I have followed the instructions, however, when I go to choose a different website, the old one is the only one that it is allowing me to pick from :(

    • Nati Wix Team

      Replied by Nati July 17, 2014

      Hi thepamperparlor,

       

      Thank you for contacting Wix.

       

      In order to connect the domain to a different site on your account, you must assign a premium package to the referred site.

       

      To switch your premium plan to another Wix site: Sign in to your Wix account > hover over Subscriptions > click Premium Plans > under the relevant plan, click Transfer > select the new site > click OK.

       

      Note: Make sure to assign your domain to your updated site. After transferring your plan, under Manage Premium, click Domains > next to the relevant domain, click Manage.

      Under Domain Connects To, click Change > select the relevant site > click Save.

       

      For more information about transferring your plan to another site, click here.

       

      We are here should you require any further assistance.

      Best Regards, Nati - Wix Support Team
  • jtuckermktg

    Replied by jtuckermktg July 17, 2014

    Hi, I set up a website under my own Wix account for a client, and he would like to have access to it as well. I transferred the site to his Wix account, but it didn't transfer over the premium plan/domain (so that he would be able to make changes as well). Is there a way for both of us to have access to the site so that we can both make changes as need (published to the same domain) without him having to go through my account? I have other sites under my account as well, so I would prefer not to give him my log in information.The premium plan is under my account. Is there a way to do is? 

    Thank you. 

    • Nati Wix Team

      Replied by Nati July 17, 2014

      Hi jtuckermktg,

       

      Thank you for contacting us regarding this matter.

       

      Unfortunately, the only option to allow another person to edit a site, is by using the same Wix login details.

       

      Moreover, editing your site is possible only on one computer at a time. When one person finishes editing your site, he should log out. Then another person can log in to start editing your site on a different computer. Please make sure that two people don't enter your Editor at the same time.


      For information about Copyrights, Terms & Conditions and Security click here.
      You can vote for the feature which enables multiple users to edit a single site in this thread.

      To read about our feature updates, please click here.

       

      As per the premium plans, I am afraid that currently it is not possible to transfer a premium plan from one Wix account to another. Instead, you will need to cancel your current premium plan and repurchase it in your new account.

       

      We are here should you need any further assistance.

      Best Regards, Nati - Wix Support Team
  • federicoa

    Replied by federicoa July 16, 2014

    i am trying to transfer a domain to another wix account but under domain summary-advanced there is no option on the right that says transfer to another wix account

    • Yotam Wix Team

      Replied by Yotam July 16, 2014

      Hi federicoa,

      Please note that you may only transfer a Wix domain this way.

      For example, your domain grupo-rba.com is not a Wix domain.

      In order to transfer a domain that is not hosted with Wix you'll need to remove it from your account and add it to your new account.

       

      Please don't hesitate to contact us for more information

       

      Yotam Wix Team

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