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wix Wix Team

You are welcome to continue using the free Wix URL and remain a free user. Your URL will be in the format: username.wix.com/sitename. You can edit this URL by changing your username and/or site name.


To change your Wix username: Sign in to your Wix account > at the top right of the page, hover over the user panel > click Account Settings > next to User Name, enter your new username > click Save Changes.


To change your site name: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Rename.

Replies(39 replies total)

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  • curvesstrathfield

    Replied by curvesstrathfield 2 days ago

    I only want to use the free WIX URL for  the time being, but my site comes up as unfinished...

    It says I have not connected a URL.

    Can I still use the FREE service? or will I need to upgrade?

    • Eileen Wix Team

      Replied by Eileen 2 days ago

      Hey curvesstrathfield

      Building a site with Wix is completely free! We do offer a number of premium plans which give our users access to additional features such as connecting a domain name, removing Wix ads and additional storage and bandwidth. To learn more about our available premium plans, click here.


      You are under no obligation to upgrade your site to a premium plan. You are welcome to continue using the free version without any additional upgrades.


      Eileen, Wix Team.
    • curvesstrathfield

      Replied by curvesstrathfield 2 days ago

      Thanks Eileen,

      not a problem

  • lgunnis

    Replied by lgunnis June 26, 2014


    In purchasing your $8.25/month package it states 'Free Domain incld', but after upgrading to this package I am being asked to purchase a domain name.

    Unless the 'Free Domain incld' was a part of 'Get $125 Gift Vouchers Free Domain incld' - If so that makes no sense whatsoever.

    Is there a free domain name included in this package?

    • Barrios Wix Team

      Replied by Barrios June 26, 2014



      If you have purchased a Yearly Wix premium plan (Combo, Unlimited, or eCommerce), you are eligible to receive a free domain name for one year.


      To claim your domain voucher: Sign in to your Wix account > from the top menu, click Subscriptions > under Manage Premium, click Vouchers > under Free Domain, click Get Your 1 Year Free Domains.

      On the following page, enter the domain name in the search box > click Search to see if the domain is available > if the domain is available, click Get It > follow the steps provided to register your domain.


      When you reach the Purchase screen, make sure that the box next to Use my free 1 Year Domain gift is checked.


      For more information on purchasing a domain, click here.


      We are here should you require further assistance

      Many thanks, Barrios
  • cwetteland51

    Replied by cwetteland51 June 17, 2014

    May I change the current domain name for free?  When I started this I did not know that my email info was going to be the domain name!  I am doing this website for my church's event, so I don't want to pay for anything.  I'm donating my time to do this.  Any suggestions?

    Thank you,


    • dinamiso Wix Team

      Replied by dinamiso June 17, 2014


      A free Wix URL is made of username.wix.com/sitename. Changing your username and/or site name will change your free Wix URL.


      To change your username: Sign in to your Wix account > click My Sites > hover over the user panel at the top right > clickAccount Settings > under User Name, enter your new username.

      To change your site name: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Rename.

      To change the free Wix URL to a domain name that you own, you will first need to upgrade to a premium plan that includes this feature. For more information and to purchase a plan, click here.

      If you haven't yet purchased your own domain name, you can purchase one directly from Wix! To learn more about purchasing a domain from Wix, click here.


      Note: If you sign up for a Yearly Combo, Unlimited or eCommerce plan, you will receive a voucher to get a domain free for a year! Click here to learn more.


      If you were referring to changing your domain name to another domain that you own, this can be done from the Domainspage.

      To access this page: From the top menu, hover over Subscriptions > click Domains.


      Dina-Wix Team.

  • tlaviola

    Replied by tlaviola April 29, 2014

    Can I connect my domain names at godaddy to my website

    I'm building at Wix ? or do I have to transfer them ?

    • Rony Wix Team

      Replied by Rony April 29, 2014



      Thanks for contacting us! 

      Please note that if you own a domain you can just connect it to your Wix site! But, you'll need to upgrade your site before establishing the connection. 

      To connect your site to a domain please visit our Domain Portal or view the video below. The connection may take up to 72 hours to take effect.

      Check out this video for instructions:

      Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.


      Also, regarding your second question, I recommend you to read  what is the difference between transferring and connecting domain.


      Should you require further assistance, please don't hesitate!


      Thanks, Rony
  • graphicsbyeden

    Replied by graphicsbyeden April 9, 2014

    my site


    does not work! the link always pulls up as an error when i try to use it

    • Eileen Wix Team

      Replied by Eileen April 10, 2014

      Hey graphicsbyeden

      I'm sorry you're experiencing difficulties.
      Please follow the instructions provided here.
      If the steps in the link didn't resolve your issues, please answer the questions in the same link.

      We would need these answers in order to further troubleshoot. 

      Please also include screen shots, if possible.

      Eileen, Wix Team.
  • gmarkgroundwork

    Replied by gmarkgroundwork February 20, 2014

    Hi, I have just made a free website.

    I would like to have a better web address.

    How can I do this and how much will i t cost?

    • Eileen Wix Team

      Replied by Eileen February 21, 2014

      Hey gmarkgroundwork

      Thank you for asking for information on connecting your Wix site to your own domain!

      Wix is selling domains!
      Click here and follow the instructions.

      If you purchased a domain from a different domain hosting company, you can connect it to your Wix site by following the instructions here.

      To connect a domain, you will need to upgrade your site to one of our Premium plans that allows for this service.

      There are four upgrade plans that include connecting your own domain:
      - Connect Domain Plan (Does not remove the Wix ads)
      - Combo Plan
      - Unlimited Plan
      - eCommerce Plan

      You'll find all the details regarding the different Premium plans and what services they offer here.

      In order to receive a free domain, please check out this link.

      Feel free to email me back with any questions if you need additional information.

      You can also use the following coupons to receive a discount on the yearly Unlimited/eCommerce premium packages!

      Eileen, Wix Team.
  • alisonerikaforde

    Replied by alisonerikaforde February 13, 2014

    Hi Wix team!  I am absolutely useless with technology and particularly website building phrases and wording, but your site was recommended to me as an easy way to build a website.  I already have a live website, www.alisonerikaforde.com hosted and domain with fasthosts.co.uk which was designed and uploaded by another person.  Using your site I have managed to build a new site for myself and found the site very easy to use, and so pleased with the results!

    However, now that it is time to publish I completely cannot understand how to attach my domain to the new wix that I have created.  Do I need to publish the site that I have created and upgrade?  If so, what happens to my payments to fasthosts.co.uk for the domain name and hosting, would I have to continue to pay to both wix and fasthosts?  Is there any way that I can upload the new website I have designed and keep the domain name and hosting with fasthosts? I was very confused by the different options of transferring etc

    Please help! Best wishes,


    • Jonathan Wix Team

      Replied by Jonathan February 13, 2014

      We are happy to hear we are pleased with the results :) You need to do these things in this order:


      1. Keep paying fasthosts.co.uk for the domain (only for the domain, everything else we have covered).

      2. Upgrade your Wix site (this removes ads and enables your Wix site to connect with a domain).

      3. Connect your Wix website with your domain from fasthosts.co.uk

      4. Publish the site


      To connect your site to a domain please visit our Domain Portal or view the video below. The connection may take up to 72 hours to take effect. Check out this video for instructions:

  • equconnect01

    Replied by equconnect01 February 12, 2014

    Hi, i have completed a website ,  http://equconnect01.wix.com/stevesanimalservices
    and cannot seem to get it live. Have followed instructions, however I am definitely website and computer illiterate, I am happy to purchase the minimum domain to guarantee a live site please. Cheers, Misha
    Also unable to leave a mobile phone number : +61-419-362-204

    • Mascha Wix Team

      Replied by Mascha February 12, 2014

      Hi Misha,


      Your site is live under 'http://equconnect01.wix.com/stevesanimalservices'.

      If you want to connect your site to a domain like www.mydomain.com, you need to buy a domain first.

      You can find more information on buying a domain with Wix here.

      Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.

      To connect your site to a domain please visit our Domain Portal for instructions.



      Mascha, Support-Team Wix
    • equconnect01

      Replied by equconnect01 February 12, 2014

      Thanks Mascha, I still cannot find that site address with google.com nor ask.com, how do I (and potential customers) search for the site please?

      Thanks, Misha

    • Uma - Wix Team Wix Team

      Replied by Uma - Wix Team February 13, 2014


      I can see from our records that you published your Wix website on 1/4/2014.

      Please be aware that it can take from 1 to 3 months for Google to update its database and for your site to be indexed. Finding your site using your relevant keywords may take even more time.


      One way to speed up this process is to submit your website directly to search engines.

      You can submit your website directly to Google here.
      You can submit your website directly to Bing here.

      Wix guarantees that all of the text and meta tags on your site are being scanned by search engines, however we cannot guarantee that Google will choose to assign your website a high rank, this part is up to you.


      Make sure that your websites content has been optimized in accordance with the advice offered in our SEO Learning Center. We also recommend that you use the SEO Wizard & Monitoring tool for a more in depth analysis of your site’s SEO.

      Should you have further questions please let su know.


  • moechammout5

    Replied by moechammout5 January 24, 2014

    to purchase your own name, is that a one time fee?

    • Eileen Wix Team

      Replied by Eileen January 25, 2014

      Hey moechammout5

      It is not a one-time fee, but a recurring subscription.

      You have picked a 1-year cycle so would be charged on an annual basis.

      Eileen, Wix Team.
  • nikogosb

    Replied by nikogosb December 21, 2013

    My website is connected to a wrong domain. How do I disconnect it?

    • ariadned

      Replied by ariadned December 21, 2013

      Hi nikogosb,

      Thanks for contacting Wix Support!

      To disconnect your domain from your Wix site, please ask your hosting company not to point your domain to the Wix IP address or disconnect it from the Wix Name Servers (NS1.WIX.COM and NS2.WIX.COM).

      If you have a Wix domain, click here for instructions on how to transfer it to a different host.


      Kind regards,

      Ariadne - Wix Team

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