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wix Wix Team

With Wix, you can connect your domain to your Wix creation so that when visitors type in your domain they will automatically be taken to your site! The Domains section allows you to update your domain details.


To access the Domains section: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains.


Please note that Wix is selling domains! Click  here and follow the instructions.


If you purchased a domain from a different domain hosting company, you can connect it to your Wix site by following the instructions  here.


Replies(37 replies total)

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  • boventl

    Replied by boventl July 11, 2014

    ---------- Forwarded message ----------
    From: "GoDaddy" <donotreply@godaddy.com>
    Date: Jul 7, 2014 9:15 PM
    Subject: LIBBYSLOVEMYDOG.COM >> Information You Requested
    To: <rob@tobe911.com>

    Rob Tooley, the information you requested is enclosed.


    The authorization information you requested is as follows:


    Authorization Info: 2/3A1C3AC4D$4F57


    Go to My Account:


    • Or Wix Team

      Replied by Or July 11, 2014



      You've reached the Wix support forum. Can we help you with anything?

      Kind regards, Or - Wix Support Team.
  • yloui62

    Replied by yloui62 June 22, 2014

    I HAVE ALREADY SET UP MY DOMAIN ON THE SITE - RealEstateYvonneLouise.com - It has been a few months since I started the site and now hope to finish.  I purchased email through GoDaddy today where my domain is.  I want to know how to set up communications on my site now with the CONTACT OR COMMUNICATIONS page and Button or just add it somewhere on Home Page.  I keep getting all the same instructions to do what I have already done awhile back.  This is crazy - - keeps telling me to go to Domain Manager and I keep asking where is it?  HELP

    • Tal Wix Team

      Replied by Tal June 23, 2014



      I'm not sure I fully understand your question. Please explain what is the thing you're trying to achieve, so we'll be able to further assist.


      As for your domain, to connect it to you Wix site, please visit this tutorial or view the video below. The connection may take up to 72 hours to take effect.

      Check out this video for instructions:

      **Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.


      Thank you for your cooperation, we are waiting for your reply.

      Tal, Wix Team
  • goth360x

    Replied by goth360x June 13, 2014


    I have some Q's, we are planning to replace our modem and need to reconfigure our entire network. So, in the process of replacing the modem, do our wix website affected also? is there other option you can help or assist me to let our internal or outsiders still can access to our wix website through our domain without need to off our domain and re-link again with our wix web?

    • Or Wix Team

      Replied by Or June 13, 2014



      As your Wix site is hosted with an external hosting service (Wix or otherwise), replacing a modem should have nothing to do with your site's functionality.

      Kind regards, Or - Wix Support Team.
  • khalidalbudoor

    Replied by khalidalbudoor June 9, 2014


    I created a site on wix and purchased premium package. I already have domain name (international). Its is (www.naharproductions.ae)

    When i go to manage domain to make pointing and i click on advance advance. It does not work. How can i make wix site pointing to my domain provider?

    • Or Y Wix Team

      Replied by Or Y June 10, 2014

      Please go to My Account > Domains > manage (under the domain www.naharproductions.ae), change (on the top right bar ) > select your Wix site.

      All the best, Or
    • khalidalbudoor

      Replied by khalidalbudoor June 11, 2014



      Thanks for the reply and i did as advised, please let me know long it takes usually to to point wix site to my domain?

    • Barrios Wix Team

      Replied by Barrios June 11, 2014



      Note that once you point your domain to Wix It may take up to 72 hours for the changes to fully propagate throughout the systems.


      We are here should you require further assistance

      Many thanks, Barrios
    • khalidalbudoor

      Replied by khalidalbudoor June 11, 2014


    • Danna Wix Team

      Replied by Danna June 11, 2014

      We're happy to help! Please feel free to contact us again for any assistance in the future!


      Danna- Wix Team
  • nativestarquilts

    Replied by nativestarquilts May 15, 2014

    I seem to have created two accounts?  My first account with my website is the one I want to have.  However, I cannot access the first account now, which has a Premium package.  I can only sign into the second account which has no Premium package or mailbox.  Can you help me straighten things out?  Thanks in advance.

    • Tal Wix Team

      Replied by Tal May 15, 2014



      Please provide us your site's URL so we'll be able to further assist.


      Have a great weekend,

      Tal, Wix Team
    • nativestarquilts

      Replied by nativestarquilts May 15, 2014

      Hi Tal at Wix Team.  http://www.nativestarquilts.com/ is my domain.  It's my understanding that a premium package cannot be moved to another Wix account. If so, then I want to delete the account that does NOT have a premium package....  However, I'm having problems signing into my first account that has a premium package.  I can't see it under "My Account" in the account without a premium package.  

      The email address I am using is nativestarquilts@gmail.com.  I have a hard time signing into Google using diane@nativestarquilts.com email address, however.

    • Ira Bel Wix Team

      Replied by Ira Bel May 15, 2014



      Please sign out and use the e-mail diane@nativestarquilts.com to sign in.

      if you forgot your password use the "forgot password" option, again with this e-mail - diane@nativestarquilts.com

  • tyler448

    Replied by tyler448 April 30, 2014

    I just created a new website for my company with Wix. I'm wondering how to access our FTP site that we had prior to using Wix.  Any help would be great!  Thanks,


    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 30, 2014

      Hi Tyler,

      You're going to have to contact your previous host - FTP is merely a protocol that allows you access to their servers for file transfer, but it is still their server. We do not offer FTP services at this time.

      Dror - Wix Team
    • tyler448

      Replied by tyler448 May 1, 2014

      Thanks Dror!

    • nitzan

      Replied by nitzan May 1, 2014

      Hi Tyler,

      We glad to help.

      Please don't hesitate to contact us for any further help.

      All the best, Nitzan - Wix support
  • info5089

    Replied by info5089 April 28, 2014

    updage domain information such as "whois"


    I wish to change the "whois" information related to a domain i have purchased on wix. 

    currently it includes my personal name, i wish to indicate a company name. 

    how to do it   ? 



    • Kosta Wix Team

      Replied by Kosta April 28, 2014



      Yes, you can update your contact details via the Domain manager. 

      I have merged your question with the relevant thread, please refer to the best reply on the top of this page for instructions. 


      Please let us know if you need any assistance. 

      Kosta, Customer Solutions.
  • alire65

    Replied by alire65 March 9, 2014

    I have separated mailserver and webserver and I have been having them for several years now but since wix asked me to change my name servers I have been having problems either getting my emails or connecting to my website! 

    Would you please help me?



    • Leah Wix Team

      Replied by Leah March 9, 2014

      Dear Allreza,


      Please contact your email hosting company and ask them if there are MX records or any other records that need to be added in order to get your email up and running. If there are missing records, please add them to the Wix Domain Manager in your Wix account. If you are having trouble with updating your records, please forward us your host’s reply (with the records) and we will make the changes for you.


      In the Domain Manager, you can add MX records, A records, CNAME records and TXT records.
      For more info about how to update these records, follow this link.

      Sincerely, Leah Wix Support
    • alire65

      Replied by alire65 March 10, 2014

      Dear Leah,

      Thank you very much for your reply.

      I have contacted ipage and they have asked me to:

      Contact Wix.com and ask them to provide with the IP address to point the domain A record to them so that the emails work fine.

      So would you please provide me with the IP address for domain A record?

      Looking forward to hearing from you.

      Best regards,


    • Mascha Wix Team

      Replied by Mascha March 10, 2014

      Hi Alireza,


      You can check your IP address using the following link : Check my IP.
      Please note that the Wix IP you should point to is in the box below (if you are not logged in, please log in first):


      Mascha, Support-Team Wix
    • alire65

      Replied by alire65 March 11, 2014

      Thank you for your help.

      I had my host point my domain to the IP address you have provided me but still I can not see my website on the internet! 

      I have also asked them to change nameservers to NS1.WIX.COM and NS2.WIX.COM but they say if the do so I would not be able to access my emails for 24-48 hours! 

      I am desperate and I really need to put up my website and at the moment I am losing opportunities! 

      I did not have any problems previous years that I still had my website with Wix but with the changes Wix has made I have been facing crisis for over 3 months now! 

      I am really dissatisfied! 



    • Dean Wix Team

      Replied by Dean March 11, 2014



      I am terribly sorry to hear you are experiencing difficulties, testing your domain configurations it seems that your domain host (not Wix) have set up the records incorrectly.

      If you do not want the downtime and to re-set up your email service with Wix after you make the connection then you should use pointing to connect your domain to Wix.

      To solve the issue please follow option 2 on this page.


      Let us know should you require further assistance.

      All the best, Dean - Wix Team
  • fatema9

    Replied by fatema9 February 3, 2014

    Hello! We have Wix Premium and are trying desperately to connect our www.globalocean.org.uk domain to http://fatema9.wix.com/globalocean.  In the manager it says that it has applied… but if you type in the original www.globalocean.org.uk it says Website Not Found. Please could you help? 

    Best Wishes,


    • fatema9

      Replied by fatema9 February 3, 2014

      Oh, and a small issue lies in that we do not have details on who the registrar is of the domain name..

    • Mauro Wix Team

      Replied by Mauro February 3, 2014

      Hi fatema9,

      Thanks for contacting us.

      Effectively error is being caused due to a connection problem in the NS of your domain.

      You should get in touch with your domain registrar (Heart Internet Ltd t/a eXtend [Tag = EXTEND]) and request NS records to be changed to Wix's:




      Mauro. Wix Team
  • izakayagoma

    Replied by izakayagoma December 22, 2013

    Hi there! I have bought a premium package, and **I think** my domain is connected to Wix.  When I enter my domain, which is http://www.izakayagoma.com, it points to Wix's site which is http://izakayagoma.wix.com/izakayagoma

    Is this the extent of the "pointing"?  That is, people who visit my domain will forever see http://izakayagoma.wix.com/izakayagoma on their address bar?

    How do I make it such that the address bar appears as http://www.izakayagoma.com?  Via DNS record 'pointing' at my domain registrar (CrazyDomains)?


    • Nat

      Replied by Nat December 22, 2013


      Your name server is not set to Wix. Please contact your registrar and change the name servers to Wix.
      See explanation here

      NS records for izakayagoma.com

      1. ns1.syrahost.com
      2. ns1.wix.com
      3. ns2.syrahost.com
      4. ns2.wix.com
      Please don't hesitate to contact us again. Nat

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