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wix Wix Team

You can add or update DNS records at any time from the Domains page of your Wix account.

 

To add or update DNS Records: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > under My Domains, next to the relevant domain, click Manage.

Under Domain Summary, select the Advanced tab > next to DNS Records, click Manage > add or edit your records according to your requirements.

 

Note: If your domain is connected to your Wix site via Pointing, your domain host is in control of your DNS records.

 

For further information on adding or updating domain records, click here.

Replies(47 replies total)

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  • oscargarcia5

    Replied by oscargarcia5 July 3, 2014

    I need to change my DNS Name Servers to this: ns1027.websitewelcome.com and ns1028.websitewelcome.com

     

    It wont let me do it myself please do this immediately so I can have my website working correctly.

    • Ella Wix Team

      Replied by Ella July 3, 2014

      Hi,

      Please note that your domain is connected to Wix via DNS records. We are not your domain's host.

      To point your domain to a different site, please contact your domain host.

      However, I checked your Premium Manager, and you can edit its content. Click the Domains tab, then Manage next to your domain name. Under the Advanced tab, click Manage next to DNS Records. Then, click on the little pen icon next to each record you wish to modify.

      Don't hesitate to contact us again,

      Ella

  • PsalmistJewler

    Replied by PsalmistJewler June 19, 2014

    I have tried booking a call but that does not seem to work. I urgently need my domain transferred back to its original source 1&1. Because i have cancelled with Wix my website is down, i need this sorted out urgently. If i knew it would be sooo diffcult to be in touch with wix i would have not signed up. VERY ANGRY

    • dinamiso Wix Team

      Replied by dinamiso June 19, 2014

      Hi,

      I checked your Wix account and I saw your domain: psalmistjewels.co.uk is registered with enom.com .

      You can find more information about your domain in this link.

      This means it is not hosted with Wix but only pointing to Wix name servers.

       

      To disconnect your domain from your Wix site, please ask your hosting company not to point your domain to the Wix IP address or disconnect it from the Wix Name Servers (NS1.WIX.COM and NS2.WIX.COM).

       

      Dina-Wix Team.

    • PsalmistJewler

      Replied by PsalmistJewler June 19, 2014

      Thank you for getting back to me, i have the named servers and have been told i need to ask you guys to do this

    • shayb7 Wix Team

      Replied by shayb7 June 19, 2014

      Hey,

       

      As Dina mentioned, Wix is not the host of your domain psalmistjewels.co.uk, if you would like to transfer this domain to 1&1 or change the name servers of your domain, you will need to contact your current registrar enom.com for further assistance.

       

      Thank you

  • kpetrenko123

    Replied by kpetrenko123 May 29, 2014

    Hi, I tried to use my own domain to switch it over to Wix.. I am at my 7 days waiting for it to switch.. however, I think I have a problem... 

    I got this message: It appears you chose the wrong connection method in the Wix Domain Manager.

    I do not know what to do with the directions given and they don't make sense to me. also I have this message as well: 

    A records for artistickb.com

    None A record for this domain

    A records for m.artistickb.com

    None A record for this domain

    A records for www.artistickb.com

    None A record for this domain

    CNAME records for www.artistickb.com

    None CNAME record for this domain

    NS records for artistickb.com

    ns1.wix.com
    ns2.wix.com

    What can I do? I am confused.

    Also, my email no longer works from Yahoo, how can I fix this issue so that my email will start working again?

    • Dean Wix Team

      Replied by Dean May 30, 2014

      Hey,

       

      Looking into your account I can see the domain transfer you have initiated is still in progress and pending registry approval.

       

      Please allow more time to pass for the process to complete.

       

      Once the domain is transferred you will be able to re-connect your email services.

       

      Please note that connecting a domain to the site you have created with Wix is a premium feature and you will need to upgrade your account in order to make the connection.

       

      You can now purchase personalized emails from Google Apps directly from Wix! For detailed instructions click here.

       

      You can also use any other Email host you like. For general information please click here.

       


       

      Note: If you are having problems with your current Email, please ask your Email host for the MX records. You can find step by step instructions here .

       

      Let us know if you need additional assistance.

       

      All the best, Dean - Wix Team
    • kpetrenko123

      Replied by kpetrenko123 May 31, 2014

      My domain transfer has failed because domain owner never approved the request, but I checked all emails and I never got an email, which emails was it supposed to send to ?

    • Itamar Wix Team

      Replied by Itamar May 31, 2014

      Please note that the email is supposed to be sent to your domain registrant email. 
       
      I checked your domain information on Who.is and it appears that your domain information is private which means that before we can transfer your domain, you will need to ask your domain host to remove the privacy from your domain.
       
      After doing so, please initiate the transfer again, according to the instructions here.
       
      Please note that you will be refunded for the failed attempt.
       
      Itamar, Wix team
    • kpetrenko123

      Replied by kpetrenko123 June 1, 2014

      I took it off private and have initiated the transfer again, but I know the email that the domain was registered with but I did not get the email to approve the transfer.I did not get the approval the first time. I have a business and I really need my website up and running and my email working because I dont want to lose customers. I got the first email that said I  need to wait a few hours to get the next email to approve it, but I havent gotten that email at all.

    • Itamar Wix Team

      Replied by Itamar June 1, 2014

      Please note the email will be sent to n_boroday@yahoo.com. Please make sure to check that email inbox and spam folder.

      Itamar, Wix team
  • heathjmccormack

    Replied by heathjmccormack May 29, 2014

    Hi,

    I have purchased Office 365 and require a few DNS settings changing.  Can you add the following records please:

    Record type (choose one) Alias or Hostname Destination or Points to Address TTL
    TXT @ or tuktukazur.com MS=ms14809394 1 Hour
    MX @ or tuktukazur.com ms14809394.msv1.invalid.outlook.com 1 Hour

    Thanks in advance.

    Heath

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support May 29, 2014

      Hi,

      I've added the TXT record, but it appears as if it needs to be propagated properly first before the MX record can be added. Please try adding ms14809394.msv1.invalid.outlook.com to your MX records by following these instructions in a few hours -  the steps are provided here .

       

       

       

      Dror - Wix Team
  • banea4

    Replied by banea4 May 29, 2014

    Hello,

    I am unsure of an issue but my website is not working whereas before it was. I handed access to my client on the 29th of April since you do not allow me to transfer the product with its premium setup.

    Please inform me of any changes that were done since that date, as the Domain Hosting settings have not changed through my domain host and still list ns1.wix.com and ns2.wix.com 

    This is for the website goodequalityconstructions.com.au - please revert any changes that need to be reverted also. 

    • Rapido Wix Team

      Replied by Rapido May 29, 2014

      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

    • banea4

      Replied by banea4 June 2, 2014

      Okay, first of all I already thought those details were correct.

      I followed it up with contacting my registrar, and I can prove that right here: http://imgur.com/ud2Z30t

      You specifically said 'your pointing configuration' which has me troubled, as Wix handles that side of things due to me using Nameserver configuration, not pointing (as pointing is less effective).

    • Ritti Wix Team

      Replied by Ritti June 2, 2014

      Hi,

      We have fixed the issue for you. Further Domain records had to be modified.

      Please allow 72 hours for the changes to take effect.

      Best, Ritti
  • kjlacy4

    Replied by kjlacy4 May 28, 2014

    Good afternoon,

    I need my DNS records changed to the following, please

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

     

    Thanks/!

    • Ira Bel Wix Team

      Replied by Ira Bel May 28, 2014

      Hello,

       

      It is impossible to change NS records in Wix domains.

      If you want to connect your site to an external server, please ask Wordpress to send you an A record to update.

  • nicolebeveridge

    Replied by nicolebeveridge May 16, 2014

    Greetings,

    I'm using Microsoft Office 365 and would like to use my domain with it, but first Office365 must verify that I own the domain name. To do this, I need to create a TXT or an MX record for my domain. Because your are my DNS hosting provider, could you please create the record for me? The records needs to include the information shown in the table below.

    ******

    Record type: TXT

    Alias or Hostname: @ or csffacade.com.au

    Destination or Point to address: MS=ms83651730

    TTL: 1 Hour

    *********

    Record type: MX

    Alias or Hostname: @ or csffacade.com.au

    Destination or Point to address: ms=83651730.msv1.invalid.outlook

    TTL: 1 Hour

    ****

    Thank you for your help,

    Rustu

     

    • Dima Wix Team

      Replied by Dima May 16, 2014

      Hi Rustu,

      I've set the TXT record you requested, but the value of the MX record (ms=83651730.msv1.invalid.outlook) is not a valid mail server. 

      Dima -Wix support team-
    • nicolebeveridge

      Replied by nicolebeveridge May 20, 2014

      Hi Dima!

      Thank you very much for updating our TXT Record. Please don't worry about the MX record, updating the TXT Record is sufficient enough. However, I have another request to make (pleaseeeee?). Can you please update our Name Server record as below:

      Name server1: ns1.bdm.microsoftonline.com

      Name server2: ns2.bdm.microsoftonline.com

       

      Thank you for your great support,

      Rustu

    • Rapido Wix Team

      Replied by Rapido May 20, 2014

      The name server change can only be done by your domain host and will make all the records updated via Wix redundant since your host will become in control of your DNS records. 

    • nicolebeveridge

      Replied by nicolebeveridge May 20, 2014

      Greetings,

      Thanks for the reply. According to Microsoft Office365:

      Name Server1 is currently pointing to ns2.wix.com

      and should be pointing to ns1.bdm.microsoftonline.com

      Name Server2 is currently pointing to ns1.wix.com

      and should be pointing to ns2.bdm.microsoftonline.com

      From your previous reply, are you saying that I should contact the company where I registered the domain name to make the changes on Server Name record.

      Please help...

      Thanks,

      Rustu

       

    • Ritti Wix Team

      Replied by Ritti May 21, 2014

      Hi Rustu,

      Yes, that's what you have to do if you want to change the Name servers. Please note that this will break up the connection to your WIX site - unless you connect to us via pointing as an alternative.

       

      In order to see the IP address you need to point your domain name to and read the specific instructions on how to point your domain name please go here.

       

      For more information on connecting your domain name to Wix please go here.

      Please also note that once you point to us, the domain records will not be under our control and the respective MX settings will be under the control of your domain host.

       

      Best, Ritti
  • me

    Replied by me April 24, 2014

    hello,

     I moved my domain over to Wix. My sub domains sites now are no longer loading.

    I received this reply from my hosting company when I put in a support ticket:

    These domains are not returning any DNS information:
    https://www.whatsmydns.net/#A/vipgroup.savaun.com
    https://www.whatsmydns.net/#A/extremeweightlosssecrets.savaun.com
    Since you are using outside nameservers please check with your DNS
    provider to ensure your custom A records are set up correctly.

     

    Please advise asap.

    Thanks,

    Nate
     

    • Alina Wix Team

      Replied by Alina April 24, 2014

      I noticed that you have posted multiple questions on the forum.
       
      In order to receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.
       
      This will also speed up our response time to you since you will not have to repeat your issue multiple times and explain it to multiple representatives.

      Please see my answer here

      Thanks, 
      Alina, Wix Support Team
  • la-jaiamos

    Replied by la-jaiamos April 24, 2014

    hi i have bought a domain and because it has a - in the name i does not work. www.muala-jai.co.uk i need help i thought this would be easy!!

    • dinamiso Wix Team

      Replied by dinamiso April 24, 2014

      Hi,

      I can see you purchased this domain a coupe of hours ago.

      Your domain is currently in a propagation process, all the records will update shortly.

      I can see the domain name: muala-jai.co.uk is currently not assigned to any Wix site.

      To assign the domain, please go to manage premium -> click on the domains tab -> next to the domain click on manage -> check site you wish to connect the domain to.

       

      Dina-Wix Team.

  • cemetairy

    Replied by cemetairy April 22, 2014

    i switched my domain over to wix already. my dns is correct. but my site doesnt come up. my sites are both published. 

    katreina.com ns2.wix.com 

    katreina.com ns1.wix.com

    *error message: 

    You're almost done! Please follow these steps:

    Step 1. Go to My Account > Domains.
    Step 2. Click Already have a domain?
    Step 3. Follow the prompts to update your domain name in the Domain Manager.

    Your domain will be updated instantly, though you may have to clear your cache.Learn how.

    These steps will only work if your site is published. If you're not sure that your site is already published, please go to the editor and click Publish.

    P.S. Still need help? Find simple guides and answers to domain questions here.

    Katreina.com
    • Anat Wix Team

      Replied by Anat April 22, 2014

      Hi Katerina,

       

      Thank you for contacting Wix support.

      Our records confirm that you have purchased a domain name from Wix, however, it appears that you are currently using a free Wix account. In order to connect your domain name to your Wix site, you will need to upgrade to one of our premium plans.

       

      The following premium plans will allow you to connect your domain name. For more information about each plan and the additional services that you'll receive, please see below:

       

       
      Connect Domain Plan ($6.90/month):
      This plan enables you to use your own domain that you have purchased from any domain registrar, but does not remove the wix ads.  You can store up to 500 MB, with 1 GB bandwidth.
       
      Combo Plan ($10.95/month) or for the yearly plan $99:
      This plan includes connecting your domain and removing the Wix ads from your site. You can store up to 1 GB with 1 GB bandwidth.
       
      Unlimited Plan ($15.95/month)or for the yearly plan $149:
      This plan includes connecting your domain and removing the Wix ads from your site. You can store up to 2.5 GB with unlimited bandwidth.
       
      eCommerce ($19.90/month) or for the yearly plan $194:
      This plan includes connecting your domain, removing the Wix ads from your site and using the eCommerce feature. You can store up to 2.5 GB with 5 GB bandwidth.

       

      For more details and to purchase one of these plans, please click here.

      Anat - Wix Team
    • cemetairy

      Replied by cemetairy April 22, 2014

      *i did that already- copied from my acct manager: 


      Domain Subscriptions

      Domain Name
      Wix site
      Cycle
      Status
      Privacy Protection
      Registration Date
      Next payment
      Last Payment
       

      katreina.com N/A Yearly Active Public April 14, 2014 October 01, 2016 $14.95 , April 14, 2014 , XXXX-0211 Manage

      Mailbox Subscriptions

      Domain Name
      Cycle
      Status
      Registration Date
      Next payment
      Last Payment
       

      katreina.com Monthly Active April 18, 2014 May 18, 2014 April 18, 2014 $4.95 XXXX-0211 Manage

      Katreina.com
    • Yoav Wix Team

      Replied by Yoav April 22, 2014

      Hello Katerina,

       

      According to the information you provided us with, and the information available in your account I can see you have purchased a domain and email subscription, but a Premium plan upgrade to your Wix site.

      Please upgrade your site, and then you'll be able to properly connect it with your domain. Additional information can be found here.

       

      Let us know if you need any additional help - we'll be happy to further assist!

    • cemetairy

      Replied by cemetairy May 1, 2014

      ok. wait. i'm SO confuzzled. so what does a package do- is that like a hosting package? where can i find that info? *how come my site worked on a free package? but it doesnt work now? 

      Katreina.com
    • Eileen Wix Team

      Replied by Eileen May 1, 2014

      Hey Katerina

      The premium plan enables to connect a domain and, remove Wix ads, gives you more storage and bandwidth.

      Please Anat's reply for more info- and please visit the link she has provided.

      Eileen, Wix Team.
    • cemetairy

      Replied by cemetairy May 7, 2014

      i dont want a premium plan. i just want to use my free wix site & have that go up.
      i dont need to use my domain name. i just keep it so that no one else can. 

      Katreina.com
    • nitzan

      Replied by nitzan May 7, 2014

      Hi,

      Unfortunately, in order to connect your domain name to your Wix site, you will need to upgrade to one of our premium plans.

      However, if you only want to keep using your site without connecting it to a domain you can view it with this URL: cemetairy.wix.com/cemetairy

       

      Please let us know if you need any further help.

      All the best, Nitzan - Wix support
    • cemetairy

      Replied by cemetairy May 7, 2014

      sweet@ ty very much@ 

      Katreina.com

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