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wix Wix Team

A CNAME or canonical name record specifies that the domain name is an alias of another, canonical domain name. You can add or update your CNAME records from the Domains page of your Wix account.

 

To add or update a CNAME record: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > under My Domains, next to the relevant domain, click Manage.

Under Domain Summary, select the Advanced tab > next to DNS Records, click Manage > next to CNAME (Aliases), click Add a new CNAME record to add or click the pencil icon to edit > enter the information in the pop-up window > click Save.

 

Note: If your domain is connected to your Wix site via Pointing, your domain host is in control of your CNAME records.

 

For more information on adding or updating CNAME records, click here.

Replies(30 replies total)

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  • ltadeusz-smith

    Replied by ltadeusz-smith June 23, 2014

    Hoping someone can help me too please!  I have a domain hosted by Netregistry and a Website hosted by WIX premium.  The Domain Name points to Wix with the Name Servers working well.  I contacted NetRegistry about creating subdomains (which I understand to be CNAMEs) and they said I should create them with Wix.  I have created said CNAMEs on my Wix site and added in the domain where I wish it to point (www.wandas.com.au) but it does not seem to work.  I have followed the instructions on your help page...

    Thank you!

    Lara

    • dinamiso Wix Team

      Replied by dinamiso June 23, 2014

      Dear Lara,

      May ask to which subdomain are you referring to and to where you wish to connect the subdomain?

       

      Subdomains are used to connect the same domain to resources on two different servers. For example, if you have a domain - www.domainexample.com - pointed to your Wix site, you may also want to create a subdomain - blog.yourdomain.com - which would point to where your blog is hosted.

      To add a subdomain: Sign in to your Wix account > from the menu at the top, hover over Subscriptions > click Domains > click Use a Domain You Already Own > click Connect your domain to Wix but keep your current registrar.

      Under Connecting your own domain, fill in the subdomain information, select the relevant site and select your registrar  > click Next.

       

      Once you have added the subdomain to your account, you will need to add the following DNS records for the primary domain.

      A (Host) record for examplesubdomain.mydomain.com

      CNAME (Aliases) record www.examplesubdomain.mydomain.com

      CNAME (Aliases) record for m.examplesubdomain.mydomain.com

       

      To add DNS records: Under My Domains, next to the relevant domain, click Manage.

      Under Domain Summary, select the Advanced tab > next to DNS Records, click Manage > add or edit your records according to your requirements.

       

      For detailed information on connecting a subdomain, click here.

       

       Dina-Wix Team.

    • ltadeusz-smith

      Replied by ltadeusz-smith June 26, 2014

      Thanks but does this mean that I have to create the sub-domain with the Netregistry or with WIX?

       

    • Kosta Wix Team

      Replied by Kosta June 26, 2014

      Hey,

       

      Please note that if you refer to the domain under your account, it is connected using NS. Therefore the domain records are managed via the Domain manager in your Wix account. Please follow the instructions provided above.

       

      Let us know if you have any questions. 

      Kosta, Customer Solutions.
  • torsads3

    Replied by torsads3 June 21, 2014

    I have built a site on Wix.com. Please connect my domain to their name servers-

    • Yoav Wix Team

      Replied by Yoav June 21, 2014

      Hello,

       

      To connect your domain with your Wix site, please follow these instructions.

      If you need any assistance, please let us know what domain should be connected to which site in your account, and we'll be happy to further assist.

       

      Let us know if you need any additional help - we'll be happy to further assist!

    • torsads3

      Replied by torsads3 June 21, 2014

      I need officialkevinanthony.com connected.  Thank you!

  • webmasterletscharity

    Replied by webmasterletscharity June 2, 2014

    Hello,

    My organization just opened up a new branch and I was wondering if I can link a page on my current Wix website, to the address <sitename>.<mydomain>.com ?

    Can you please guide me regarding how I might go about this issue? do I create a Cname? if yes then can you please walk me through, how does Cname fetch different webpages based on the address?

    Thank you!

    • Rapido Wix Team

      Replied by Rapido June 3, 2014

       

      You can find all the information here.

       

    • webmasterletscharity

      Replied by webmasterletscharity June 3, 2014

      Thank  for replying. I already checked that link. It tells you what to do, but does not necessarily explain hoe the process works. The reason, I am asking about how this works is because I have been trying to connect a sub domain "takhti.let-ica.com" to a webserver hosted on a server in my office. Pointing it to IP, asks me to forward it to only one IP address, which I assume is the ip address of my office (provided by my ISP). I put in that IP and on my router I forwarded port 80 to the ip address of my server, but It is still not working.

      Same for CNAME, I wanted to know how it works because I followwed the steps twice and it still doesnt seem to work.

    • Dean Wix Team

      Replied by Dean June 3, 2014

      Hey,

       

      I am afraid you can't link just a single page on your website to a different domain/subdomain.

       

      Are you trying to achieve something else? if you do please elaborate so we can suggest the best option to get it done.

       

      Thank you for the patience and cooperation.

      All the best, Dean - Wix Team
    • webmasterletscharity

      Replied by webmasterletscharity June 5, 2014

      Our Organization is expanding and we are trying to divide up the website according to the region. For example, we'd love to have a subdomain for our branches in different countries. For example, canada.lets-ica.com, kenya.lets-ica.com. uganda.lets-ica.com etc.

      If connecting one page to the subdomain is not possible (which is what I have concluded after a thorough research), I would love to figure out alternate options. One that I have in mind is to host a website on my home server (using apache) and serve it on the port 80.

      I am a little confused as to how can I connect that site to this subdomain. I'll be thankful if you can explain that. Also if you have any other suggestions, I'll really appreciate those.

    • Dean Wix Team

      Replied by Dean June 5, 2014

      Hey,

       

      Thank you for shedding more light on the matter, as you've already figured, you will need to create a few more individual sites ( according to the number of branches you have ).

       

      Once you have another site you can use the domain you already have and connect it to these sites using subdomains.

       

      The subdomains will be in the following format www.example.mydomain.com, for instruction to create subdomains and point them to your site you can use this link.

       

      You can also create these sites with Wix, upgrade them and use subdomains.

       

      If you need additional assistance with the process we'd love to help.

      All the best, Dean - Wix Team
  • socialdistortion77

    Replied by socialdistortion77 May 12, 2014

    I am trying to add the bing webmaster CName to CName aliases. I put the alis bing gave me under aliases but what do i put under "point to"? Also, where do I have to put in the verify.bing.com?

  • jod067

    Replied by jod067 March 28, 2014

    someone please help me!  I have my emails hosted with godaddy, domain and website with wix.  do not know how to change this setting.  tried several times and obviously I am doing it incorrectly!  I wish WIX had phone support!!! 


    mail.qst-consulting.com resolves to an incorrect IP: mail.qst-consulting.com. It should be a CNAME of pop.secureserver.net (68.178.252.115). Accounts can still be setup but users will not be able to use mail.qst-consulting.com as their POP3 server address.
     

    I don't know how to do this myself.  what goes where?  help!

     

    jodi

    • Yoav Wix Team

      Replied by Yoav March 28, 2014

      Hello Jodi,

       

      Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

       

      I noticed your domain's email service is correctly configured as GoDaddy - please allow up to 72 hours for this change to be fully applied.

       

      Let us know if you need any additional help - we'll be happy to further assist!

  • 2by2events

    Replied by 2by2events March 21, 2014

    I added a CNAME blog.2by2events.com, which is supposed to connect to 2by2events.blogspot.com, but it takes me to Google. Any advice? Please help, thanks.

    • Tali Wix Team

      Replied by Tali March 21, 2014

      Hey

      Please note that each website might have it's own Cname configuration for custom sub domains to work. The Cname you've created is not properly configured to use with Blogger.

       

      You can find information about creating a Cname record for your domain name here. If you have further questions please contact Blogger's support.

      Tali, Wix Team
  • lufc61

    Replied by lufc61 March 5, 2014

    Read that some of the cnames had been changed to prm.wix.com. Well, all of mine have been changed.

    Should I delete the cnames?

    /Stefan

     

    • Rapido Wix Team

      Replied by Rapido March 5, 2014

      Hey Stefan- your domain name is up and running and there is no need to change any of the records. 

       

      Please let me know if you need more help!

    • lufc61

      Replied by lufc61 March 5, 2014

      Ok, thanks!

    • Ritti Wix Team

      Replied by Ritti March 5, 2014

      :o)

      Please let us know if you need further help.

      Best, Ritti
  • smithhiggins

    Replied by smithhiggins February 12, 2014

    I'm struggling with connecting up soho email to my six account…can somebody do it for me please x Screenprint below….thank you x

    • smithhiggins

      Replied by smithhiggins February 12, 2014

      i've done it…..can you please delete this message!

    • Itamar Wix Team

      Replied by Itamar February 12, 2014

      Please note that a CNAME records requires both host and alias name. Please provide us with the full instructions you received from your email host.

      Itamar, Wix team
  • realpresident

    Replied by realpresident January 10, 2014

     

    I added a CNAME to my domain name (hotel.codeyflights.co.uk).

    Wix says the CNAME has been added, but no CNAME checker online can find it.

    What am I doing wrong?

    Thanks.

    • Yoav Wix Team

      Replied by Yoav January 11, 2014

      Hello,

       

      To fix this, please add the CNAME record correctly - currently, the record contains only an alias, and not a destination:

       

      Can you please explain what this record should be used for, so we could better understand the issue?

       

      Don't hesitate to contact us again if you need any additional help - we'll be happy to further assist!

    • realpresident

      Replied by realpresident January 11, 2014

      I will be leaving wix soon......i find the customer support very poor. one would think that a appropriate reply would even give a short explanation on how to fix the issue. and not just (To fix this, please add the CNAME record correctly - currently, the record contains only an alias, and not a destination:)

    • Alina Wix Team

      Replied by Alina January 11, 2014

      Hey, 

      I am terribly sorry for the inconvenience. I would like to help you further. 

      Please note that the sub-domain - hotel.codeyflights.co.uk - was not pointing to any destination. 

      To which destination would you like to point (connect) your sub-domain?

      Thanks, 

      Alina, Wix Support Team
    • realpresident

      Replied by realpresident January 11, 2014

      if you guys seriously want to assist you would need to provide a customer service number!! not everyone enjoy typing out their problem...

    • Alina Wix Team

      Replied by Alina January 11, 2014

      Hey, 

      Wix phone support can be scheduled by clicking here

      Please be sure you are logged in to your Wix account.

      Thanks, 

      Alina, Wix Support Team
  • we72

    Replied by we72 January 5, 2014

    Hi,

    I added a CNAME to my domain name weeks ago (blog.mydomainname.com).

    Wix says the CNAME has been added, but no CNAME checker online can find it.

    What am I doing wrong?

    Thanks.

    • Elia Wix Team

      Replied by Elia January 5, 2014

      Hi,

      As you can see here https://www.whatsmydns.net/#CNAME/blog.mulkdesign.com.au

      Your domain record for the blog subdomain seems to have propagated successfully:

       

       

      If you need further assistance or information, please let us know,

      Elia - Wix Support
    • we72

      Replied by we72 January 6, 2014

      Thanks for the quick response Elia, much appreciated.

      How long should I normally allow for a CNAME change to take place? I added another CNAME for Bing verification 12 hours ago, and I'm yet to see that change be verified.

      Thanks again,

       

       

      We72.

    • we72

      Replied by we72 January 6, 2014

      Sorry Elia, think I found the problem on the second one. I'll wait and see if the change improves things.

      Thanks again.

    • Rapido Wix Team

      Replied by Rapido January 6, 2014

      Cheers. Please let us know if you need more help!

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