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wix Wix Team

For instructions for your Google Apps Email please follow this link.

For instructions for your Google Apps Domain please follow this link.

Replies (52 replies total)

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  • steveash28

    Replied by steveash28 Yesterday

    I've purchased a domain name through Wix and assigned two email addresses.  However, I cannot get email to work through my newly created Wix website.  Any suggestions anyone?

    • Keren Wix Team

      Replied by Keren Yesterday



      Thank you for contacting Wix support! Viewing your editor, I found that you did not insert the email address to the contact form. Please take a look at the screenshot below:

      Feel free to contact us should you require any further assistance. 

      Keren, Wix Support
  • bsa-solutions

    Replied by bsa-solutions April 18, 2014


    I tried everything to verify my domain to acitvate google app but nothing is working. I transfered my domain from one.com to wix, i did the follow :

    To solve this problem simply send your domain hosting company the following message:

    I have built a site on Wix.com. Please connect my domain to their name servers- NS1.WIX.COM (IP address and NS2.WIX.COM (IP address

    but still i my e-mail is not working?????

    Please i need help, my business need to be going on!!!!!

    Since I transfer to wix, i don't have anything else than problems and need to wait tooooooooooo long before i get an answer, one.com has live chat why wix doesn't have this????


    • dinamiso Wix Team

      Replied by dinamiso April 18, 2014


      I checked your domain settings and I saw your domain is currently pointing to Wix IP address and not to Wix name serves.

      In order to connect your email in this case, please follow the instructions here.


      You can also connect your domain to Wix by pointing the domain name to Wix name servers.

      NS1.WIX.COM (IP address and NS2.WIX.COM (IP address


      You can check where your domain is currently pointing in this link.


      Dina-Wix Team.


    • bsa-solutions

      Replied by bsa-solutions 2 days ago


      How do I do below ???

      You can also connect your domain to Wix by pointing the domain name to Wix name servers.

      NS1.WIX.COM (IP address and NS2.WIX.COM (IP address




    • oryi Wix Team

      Replied by oryi 2 days ago

      Kindly contact your domain host (Ascio Technologies) and ask them to connect your domain to the Wix name servers as instructed.


      Please let us know in case you require further assistance.

      All the best, Or
  • ZoZoBoo

    Replied by ZoZoBoo March 31, 2014

    I purchased an email for Google App last night for the domain purchased through wix. I am now unable to sign in via google or via the link provided in the 'mailboxes' area.  Being able to access the email inbox I purchased sure would be great.  Please advise.

    • ZoZoBoo

      Replied by ZoZoBoo March 31, 2014

      Getting frustrated...  Tried calling google, but am unable to get support because I don't have a pin because I'm NOT ABLE TO ACCESS MY ACCOUNT.  The email and password I am entering is correct and I've ensured that caps is not on etc etc.  I'd really like to know how I'm supposed to access my google app email if google is not recognizing the account.

    • ZoZoBoo

      Replied by ZoZoBoo March 31, 2014

      Disregard - it appears that it is now working.  I wasn't made aware that there would be an access delay

  • jseduclinic

    Replied by jseduclinic March 25, 2014

    Email issue


    I have purchased 2 email mailboxes from Wix.com with the intention of setting up the mailboxes for my domain name www.educationclinic.com.sg. I bought the domain name from hostsg and my wix account is pointed to the domain name.

    Could you advise how I could set up my mailbox (enquiries@educationclinic.com.sg)

    Thank you.


  • kingpinsly

    Replied by kingpinsly March 18, 2014

    Apparently I missed two important steps. I purchased 3 emails from google apps but only setup one email. How do i setup the other two? The instructions say to click manage, then setup, but after you have closed out of that screen (when first making the purchase) you cannot go back. I setup only one email and accidentally closed the box after doing so. Can someone please tell me what to do to setup the other two email accounts.

    • Tali Wix Team

      Replied by Tali March 18, 2014


      To set up your additional mailboxes please follow these steps:

      1. From Wix.com, click "My Account".
      2. From My Account, next to Manage Premium, click "Mail Boxes".
      3. From the Mail Boxes tab, next to the relevant domain name, under Mail Options, click "Manage".
      4. From Mail Boxes Summary, under Options, click "Go to Google control panel" and sign into your account.
      5. From the Google control panel, click "Users".
      6. From Users, click the "add user" icon to create a new user.

      You will be able to set up your new mailboxes directly from this section of Google's Control Panel.

      For more information click here


      Please let us know should you require any further assistance.

      Tali, Wix Team
  • newenterprise

    Replied by newenterprise March 18, 2014

    Where my emails

    I have purchase an email from wix but cannot find where the emails are going or where to send them from. When I click on emails it takes me to my google box but there is no sign of my email details. 

    How can I manage my emails

  • georgiaworldwid2

    Replied by georgiaworldwid2 March 12, 2014

    These replies are all over the place, and I still don't understand how to access my email account. It's frustrating because Wix made it so easy to take my money, but insanely complicated for me todo this simple task. I click, and re-click, and get re-directed and the cycle goes round and round. Please explain simply how I can access my website's email address. Yes, I paid for an email account after purchasing a premium Wix site. Now, I would like to access that account.

    • Nadia.Tannous

      Replied by Nadia.Tannous March 12, 2014


      Sorry for any inconvenience caused. If you purchased Google Apps email via Wix, you can access it easily by going to Manage Premium -> Mail Boxes -> Go to My Email Inbox. 

      For more information click here.

      In case you face difficulties, please let us know so that we can provide further assistance. We are here to help :)

      Nadia Tannous
  • maxrocket34

    Replied by maxrocket34 March 11, 2014

    Email Access

    Hi i was just wondering, if i purchase a google apps email such as: info@mydomain.com can i access this through google or do i have to go through wix to check my inbox 



    • Darth V. Wix Team

      Replied by Darth V. March 11, 2014

      Hi Max!


      You'll be able to access your mailbox through Google. 

      Best regards, WIX Team
  • barbara

    Replied by barbara January 29, 2014

    We will be transferring (or pointing) our domain name to wix.com shortly. How will this affect our current Google apps account that already exists. We are a non-profit school, and our google apps account is free. We have 30 or 40 email addresses. On google support, it says that DNS settings are handled by the domain host, not them, and that changes to the MX records will need to be made on the host end. Is that something easily done on Wix? Will we still have our existing free Google apps account?

    • Tal Wix Team

      Replied by Tal January 29, 2014

      Hi Barbara,


      It won't affect your existing Google Apps account.

      I'm suggesting you to first connect your domain, so it will be running as fast as possible, and only then to transfer it (The transfer process usually takes more time).


      To connect your site to a domain please visit our Domain Portal or view the video below. The connection may take up to 72 hours to take effect.

      To transfer your domain to Wix, please click here.


      Please inform us how you manged and whether you need further assistance.


      Tal, Wix Team
  • 4312598

    Replied by 4312598 January 16, 2014

    Hi, Everybody. Firstly I singed in Google Apps in google pages manually. Then I wanted to sing in in Wix site after I cancelled my domain in google apps. Althougt passing 2 days, I can not sing in in my wix site? Why? Help me please

    • Effie Wix Team

      Replied by Effie January 16, 2014


      To which domain are you referring? Is it yuzdeyuztermal.com?

      Please note that you've purchased the Google Apps Mailboxes directly through Google, which means that you will not have access to them through your Wix account.



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