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Main Category : Domains
Sub Category : Other
Ticket # : 786495908
Ticket Status : Closed - User did not react
I am currently unable to load up my Domain, I logged in and it then takes acts like its going to load up the page so that I may select edit but it does not complete loading therefore I am unable to edit my webpage. Help!! 575-472-3752, KSSR Radio in Santa Rosa NM!
Replies(1 replies total)
Replied by Yael January 2, 2013
Your pointing configuration in your registrar is incorrect. Wix hosts your website but your domain is from a third party. The domain stays at your domain hosting company and points to the Wix servers. We recommend connecting your domain name using Wix’s name servers. When connecting a domain to your Wix site with our nameservers, the domain stays at your hosting company and connects to the Wix servers NS1.WIX.COM and NS2.WIX.COM.
This method transfers control of your domain records to Wix. These records can be controlled via Domain Manager of your Wix account by you! This will also allow your mobile site to be automatically associated with your domain! In order to do so simply send your domain hosting company the following message: “I have built a site on Wix.com. Please connect my domain to their name servers- NS1.WIX.COM-IP address 220.127.116.11 and NS2.WIX.COM-IP address 18.104.22.168”
The other option is to connect your domain name via pointing. Pointing means that your domain host remains in control of your domain records. You will not be able to add, edit or create MX, CNAME, txt and A records via your Wix account. Also, the amount of support Wix can offer in this regard will be limited.
If you still want to remain connected to Wix via pointing, please copy the IP you get here and send your domain hosting company the following message: “I have built a site on Wix.com. Please point my domain to the Wix IP: (add the IP you have copied) . This means that I will need three A records for www.mydomain.com, mydomain.com and m.mydomain.com pointing to IP: (add the IP you have copied)”
After following these steps, please allow up to 72 hours for changes to get updated (propagate). If you are still having domain connection problems, try going through the troubleshooter again here. If the same problem persists please contact us via answers.wix.com through the ‘Ask a Question’ box.