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wix Wix Team

You can purchase your domain directly from Wix! When purchasing a domain from Wix, your new Wix domain will be automatically connected to the Wix servers. Connecting a domain to your Wix site has never been easier!

 

To connect a domain, purchased from Wix, to your site: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains.

Next to the relevant domain, click Manage > under Domain Connects To:, click Change > select a site > click Save.

 

Note: Connecting your own domain to your Wix site (whether purchased from Wix or another domain host) is a premium feature and therefore you will need to upgrade to a premium plan before doing so.

 

Note: If you would like to connect a domain purchased from another domain host, click here for instructions.

 

For more information on purchasing and connecting your Wix domain, click here or watch the video below:

Replies(835 replies total)

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  • heatherlowe81

    Replied by heatherlowe81 3 days ago

    Hello! I thought I already had purchased a Premium Domain Package, although I am getting the impression I did not. What is the price for the Premium Package that will allow me to connect my domain name? I apologize, I am completely confused by this. I was hoping to have this up today. 

    • Etti Wix Team

      Replied by Etti 3 days ago

      Hi,

       

      Thank you for contacting us.

      Connecting your own domain to your Wix site (whether purchased from Wix or another domain host) is a premium feature and therefore you will need to upgrade to a premium plan before doing so.

      You have purchases a domain, however you have not purchased a premium plan.

       

      There are five upgrade options.

      To learn more about our premium plans in the Premium Learning Center, please click here.
      You'll find all the details (features, prices…) here.

       

      Let us know if you need more help.

  • fabroarroyo

    Replied by fabroarroyo 3 days ago

    My yearly domain expired last month. I paid it a few days ago. But now my website doesn't show up? It says "this site used to be connected to wix"? 

    • Ben Wix Team

      Replied by Ben 3 days ago

      Hi,

       

      Please be aware that I have viewed your Wix site at arroyoland.com without issue, and have verified that your domain registration is up to date.

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.


      Please clear your browser's cache. You can find step by step instructions here.

       

      It may take up to 72 hours for the changes to your DNS records to propagate. If after that period, and after following the steps below, you are unable to view your Wix site at your domain, please let us know.

       

      Ben

      Wix Support

  • tiffanyapril3

    Replied by tiffanyapril3 5 days ago

    Hello, 

    I purchased a domain when upgrading to the Connect Domain (most basic) premium upgrade, I had already made a free site through wix (www.tiffanyapril3.wix.com/tiffanyapril) and wanted to connect my domain name to this site. Everything shows up in the domain manager section, my domain name (tiffanyapril.com) is there but says it is connected to N/A. When I hit the 'change' button no sites appear in the selection box for me to highlight as a connection option. 

    I have published my site online (at least 72 hrs ago) and it is currently live, yet it still doesn't seem to be appearing in the 'change' box. 
    Any suggestions on what might be amiss?

    Thanks!

    Tiffany

    • Tal Wix Team

      Replied by Tal 4 days ago

      Hi Tiffany,

       

      Thank you for contacting Wix support team.

      Please notice that connecting a domain to your Wix site is a premium feature, meaning you must purchase a Premium plan in order to do so.

      To upgrade your site: Sign in to your Wix account > click My Sites > next to the relevant site, click Upgrade.

      You can find more information about how to upgrade and managing your premium account here.

      You are more than welcome to use this coupon:

       

      After you'll do that, you'll be able to connect your domain to your sit.

       

      Please inform us whether you need any further assistance,

      Tal, Wix Team
  • deanblittle

    Replied by deanblittle 5 days ago

    Hi there,

    I was wondering if I can use a secondary domain to conect through to a specific page on my primary domain?

    I have www.lifecarecbd.com, in that I have a profile of a worker. I was wondering if I could use www.davetaylorphysio.com (purchased through wix) to connect to http://www.lifecarecbd.com/#!dave/cquf

    the bio page for Dave?

    Thanks in advance

    Dean

    • Ritti Wix Team

      Replied by Ritti 5 days ago

      Hi Dean,

      You can add a subdomain if you like, which will point to a different site.

      Subdomains are used to connect the same domain to resources on two different servers. For example, if you have a domain - www.domainexample.com - pointed to your Wix site, you may also want to create a subdomain - blog.yourdomain.com - which would point to where your blog is hosted.

      To add a subdomain: Sign in to your Wix account > from the menu at the top, hover over Subscriptions > click Domains > click Use a Domain You Already Own > click Connect your domain to Wix but keep your current registrar.

      Under Connecting your own domain, fill in the subdomain information, select the relevant site and select your registrar  > click Next.

       

      Once you have added the subdomain to your account, you will need to add the following DNS records for the primary domain.

      A (Host) record for examplesubdomain.mydomain.com

      CNAME (Aliases) record www.examplesubdomain.mydomain.com

      CNAME (Aliases) record for m.examplesubdomain.mydomain.com

       

      To add DNS records: Under My Domains, next to the relevant domain, click Manage.

      Under Domain Summary, select the Advanced tab > next to DNS Records, click Manage > add or edit your records according to your requirements.

       

      For detailed information on connecting a subdomain, click here.

       

      Best, Ritti
  • cdymeentertainment

    Replied by cdymeentertainment July 15, 2014

    Wix website

    How much does it cost to remove "wix" from the website address? Also, I have questions regarding publishing my website. Thanks

    • debora Wix Team

      Replied by debora July 15, 2014

      Hi,

       

      To remove Wix from your website address you will need to purchase your own domain.

      You can do it directly at Wix, as explained in the Best Reply of this thread.

       

      Plase note that connecting your own domain to your Wix site is a premium feature and therefore you will need to upgrade to a premium plan before doing so.

      If you purchased a Yearly Wix premium plan (Combo, Unlimited, or eCommerce), you are eligible to receive a free domain name for one year.

      For more information on purchasing a domain, click here.

       

      If you need any further assistante, don´t hesite to contact us again.

      Débora
  • nessbach

    Replied by nessbach July 11, 2014

    I already went through all the standard instructions and nothing works. Here is the screenshot that I took when I check the connection

    Maybe a telephone support person that would guide me through the process could be helpful instead of email?

     

    • Or Wix Team

      Replied by Or July 11, 2014

      Hi,

       

      You can reach us by telephone in a number of ways:

       
      1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
       
      2) Our call center is open from 6am to 5pm Pacific Standard Time.
      You can call 1-800-6000-WIX (949) to speak to a live agent (Callers outside the US can call 415-639-9034), Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
      All the best, Or - Wix support team.
  • celestecarson2802

    Replied by celestecarson2802 July 11, 2014

    I can't change my domain. Something isn't working right. I bought my premium account and it says it's connected but it's not. Many people have tried this and it's not working and I followed all the steps I could find. Please help!

    • Eyal Wix Team

      Replied by Eyal July 11, 2014

      Hi celestecarson2802,

       

      Thank you for contacting us! I see that you've correctly connected your domain, are you still experiencing issues? If so, please note that I didn't have any issues loading your site, which leads me to believe that this is a local issue on your end. 

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      If the issue persists, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • sydneysuki

    Replied by sydneysuki July 11, 2014

    Hi, I'm trying to connect my newly purchased domain name to my newly upgraded Premium Site. I no longer want to use my original domain name and want to use only the new domain name with the Premium Site. But every time I try to remove the connection of my original domain name, it doesn't stick, and if I try to change the domain the premium site is connected to, my new domain name does not appear in the drop down list when I select "change my package to another domain name". Please help!

    • sydneysuki

      Replied by sydneysuki July 11, 2014

      Hello again - I have managed to connect my new domain url to my premium suite site and overwritten the domain name so that the new domain is used with the premium site. However, the old domain is still referenced as the 'name' of the premium site which is now inaccurate and I am concerned it will affect SEO results. Please assist me to disassociate my new domain and premium site package with the old domain name which is no longer required. Thank you in advance.

    • Or Wix Team

      Replied by Or July 11, 2014

      Hi,

       

      I can see that your current domain is brilliantbalconies.com and that your site's name is thebalconygardener. Your site's name is for your own use, and does not affect your site's SEO. The thing that does affect SEO is the site's title (which you can change within the editor).

       

      To change your site name: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > on the right, under Handy Shortcuts, click Show More > click Rename.

      All the best, Or - Wix support team.
    • sydneysuki

      Replied by sydneysuki July 13, 2014

      Thank you so much for your help! I found it with your instructions and am good to go! :)

  • nessbach

    Replied by nessbach July 10, 2014

    My site doesn't connect to my domain

    Hello,

    I established an account with you guys including payment for premium and still have trouble connecting a domain I purchased on name.com to my wix site. I need help. 

    Thanks!!

    Best regards,

    Monika

    • Maya Wix Team

      Replied by Maya July 10, 2014

      Hi Monika,

      Thank you for contacting Wix support, we are happy to help.

      You can follow the instructions above in order to connect your domain to Wix.

      Please do not hesitate to contact us again if you need further assistance.

       

      All the Best,

       

      Maya Support-Team Wix
  • cdan-10

    Replied by cdan-10 July 9, 2014

    Hello!

     

    I have a website outside wix (www.test.com), but I have purchased a wix domain (www.novacalculatoare.com) and I want it to redirect to my other domain (www.novacalculatoare.com->www.test.com).

    How can I proceed? 

    • Barrios Wix Team

      Replied by Barrios July 9, 2014

      Hi,

       


      Thank you for contacting the Wix support team.

      Yes, you can connect up to three domain names (URLs) to one Wix site through the Wix domain manager.
       

      In order to connect an secondary domain to your current domain, please make sure to add the new domain to your account as well (use the already have a domain link). Once both domains are listed in your domain manager, please follow these instructions:
       

      Step 1: Decide which domain address is your primary one ( www.exampledomain.com).  The other domain address ( www.exampledomain2.com) will be your secondary.

      Step 2: Connect your primary domain to your Wix site.

      Step 3: Once you have connected your primary domain to your Wix site, from the top menu, hover over Subscriptions > click Domains > next to your secondary domain, click Manage.

      From Domain Summary, under Domain Connects To, click Change >  from the pop-up window, select To another domain name > choose your primary domain from the drop down menu > click Save.

       

      Your domain name is now redirected! You will be able to see this under the Domain Summary. Please make sure you click the Check Connection button in the Domain Summary section to verify that the connection was successful.

       

      To connect a third domain, repeat Step 3, using your third domain name.

       

      Note: Please allow 24 hours for the redirection to propagate before your secondary domain will redirect to your primary domain. For the first 24 hours, the website will be available under two domain names (both the primary and secondary domain). After 24 hours, when typing the secondary domain name, the address in the browser's address bar will change to your primary domain name.

       

      Note: If your primary domain name is not connected to Wix correctly, the redirection will not work. You will receive an error message. In this case, go back and make sure that your primary domain is connected properly.

       
      Note: You can add up to 3 external domains to your account per premium plan, however there is no limitation on the number of domains that can be redirected to a specific site.
      There is no limit on domains that are hosted by Wix.
       


      Feel free to contact us with any questions you may have

      Many thanks, Barrios

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