Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

If you have purchased a domain from Wix, it is possible to transfer it to another domain host, if necessary.

To transfer a Wix domain: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > click Manage next to the relevant domain.

Under Domain Summary, click the Advanced tab > on the right, click Transfer away from Wix > click Send.


An email code will be sent to your email address. This code should be forwarded to your new domain host.


Note: In accordance with ICANN rules, you will only be able to transfer your domain 60 days after purchasing it from Wix.


Note: If you were referring to a non-Wix Domain which you connected to your Wix site, you will need to contact your domain host for assistance with disconnecting your domain from Wix.


For further information on transferring your domain, click here or watch the video below!


Replies(323 replies total)

Show my replies first
  • tunesfortea

    Replied by tunesfortea June 9, 2014


    I have completed all of the steps to transfer my domain away from Wix to a new registrar, however although authorization code has been sent to me and I have input the information, the transfer is still in process and tech support from my new registrar tells me that they are awaiting confirmation from you. Is there any way that we could possibly nudge this transfer along a little faster? (I have been waiting about 4 days)


    • Ritti Wix Team

      Replied by Ritti June 10, 2014


      I can see that the domain is still with us. Please note that once you receive our code the process is rolling over to your target host.

      Please note, that this can take up to 7 business days.

      Best, Ritti
    • tunesfortea

      Replied by tunesfortea June 10, 2014

      Thanks Ritti. 

      I was issued the code input it as soon as it was received with my new registrar on June 5th, so I assume that the process should be underway.  However, this is day 5 of my wait, and I am wondering if there is any way to expedite this process. I have asked my new registrar, but they say there is nothing that they can do until Wix has released the domain to them. Also, whenever I visit the domain, there is a message that tells me that I am "trying to connect your domain to wix.com". 

      What is the process in making this transfer happen, and is it possible for the transfer to be completed soon? 7 business days is a long time to wait and I was really banking on this being completed in less than a week. Please help!

    • dinamiso Wix Team

      Replied by dinamiso June 10, 2014


      As much as we would like to help you, unfortunately it is not possible to speed this process.

      In the meanwhile, you can point your domain to external IP address in order to connect the domain to the external site.

      To point your domain to a different IP address, you will need to modify the domain's A records. You will need to contact your new host and request for the relevant IP address. For more information about how to edit your A records, click here.


      Dina-Wix Team.

  • has098

    Replied by has098 June 8, 2014


    There is a correction in MX records, as provided by my new host.

    Could you please update these.

    Priority    Host    Points To                                   TTL    

    10          @        mailstore1.asia.secureserver.net  1 Hour

    0            @        smtp.asia.secureserver.net         1 hour

    thank you,


    • Or Y Wix Team

      Replied by Or Y June 8, 2014

      Please note,

      I have changed your current MX records, please allow 24 hours to pass, then retry.


      Meanwhile, kindly ask your domain host to provide you with the up-to-date A records, to make sure everything is sorted out.


      In case you continue having issues with your mail, please let us know.

      All the best, Or
  • has098

    Replied by has098 June 8, 2014


    I think we just passed 48 hours since the update. Current status is:

    We are able to send mails to any email.

    But not receiving any mails from both internal and external ids.

    Kindly advise.

    Thank you,

  • cherylcep23

    Replied by cherylcep23 June 6, 2014

    I followed the instructions but the message to "Transfer domain away from WIX" does not appear. please help! Very frustrating that I can't call a service number to talk to someone immediately.

    • Ira Bel Wix Team

      Replied by Ira Bel June 7, 2014



      Please note that your domain was not purchased at Wix, therefore it i impossible to transfer it away from Wix.

  • dimitry Wix Team

    Replied by dimitry June 6, 2014


    Please allow up to 48 hours to pass in order for the records to fully update.


    If the issue persists, please contact your email host, and verify that all the email records are correct.



    Dimitry - Wix Support
  • has098

    Replied by has098 June 6, 2014

    Thank you. it is working now, but one exception.

    It is not receiving mails from external domains. A sample error message from gmail  below.


    Delivery to the following recipient failed permanently:


    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain seattle-it.com by smtp.secureserver.net. [].

    The error that the other server returned was:
    550 5.1.1 <thomas@seattle-it.com> Recipient not found.  <http://x.co/irbounce>


    could you please assist further.


  • Daniel M Wix Team

    Replied by Daniel M June 6, 2014

    Hi Thomas,


    I've updated your domain records. All should work properly now.


    Please don't hesitate to contact us should you require any further assistance, 

    - Daniel M, Wix team.
  • has098

    Replied by has098 June 5, 2014


    We have connected the domain with wix nameservers as advised. However, I cannot find the path to domain manager under my wix account. Please help on this.

    Below are the records for seattle-it.com under the new host.

    Host Records
    Host    Points To    TTL
    @    600 seconds    

    Host        Points To        TTL    
    calendar    login.secureserver.net    1 Hour    
    email        email.secureserver.net    1 Hour    
    fax        login.secureserver.net    1 Hour    
    files        login.secureserver.net    1 Hour    
    ftp        @            1 Hour    
    imap        imap.secureserver.net    1 Hour    
    mail        pop.secureserver.net    1 Hour    
    mobilemail    mobilemail-v01.prod.mesa1.secureserver.net    1 Hour    
    pop        pop.secureserver.net    1 Hour    
    smtp        smtp.secureserver.net    1 Hour    
    www        @            1 Hour    

    Priority    Host    Points To            TTL    
    10        @    mailstore1.secureserver.net    1 Hour    
    0        @    smtp.secureserver.net        1 Hour    

    NS Records
    Host        Points To                TTL    
    @         ns11.domaincontrol.com             1 Hour     
    @         ns12.domaincontrol.com             1 Hour     

    Thanking you,


  • aschrader7831

    Replied by aschrader7831 June 3, 2014

    My domain was about to expire and I wanted to transfer my site to WordPress but manage it on GoDaddy. I followed all directions and put the transfer code in before expiration. It said it transferred correctly to GoDaddy and it says it is mapped correctly on WordPress. The domain is now listed as expired in Wix. However, when I map it to WordPress it still maps to Wix and wants to show me how to register my domain with Wix. This is frustrating. I've tried finding a phone number for customer service and have reached out on social media with no response. What can I do to get my site working properly and out of your system or whatever?

    • aschrader7831

      Replied by aschrader7831 June 3, 2014

      Here is my whois link for more info. http://who.is/whois/adamcschrader.com

    • Sheila Wix Team

      Replied by Sheila June 3, 2014

      Hi aschrader7831,


      Your domain opens up your WordPress site; it is no longer connected to Wix.  There is nothing you need to do about this domain in your Wix account. 



      Sheila - Wix Support
  • ssokar

    Replied by ssokar June 3, 2014

    hello i currently have a site with you and a doman. i have come in need of going to another provider due to cost restraints. i need to have my domain name transfered to another site how to do this?


    • AlonH Wix Team

      Replied by AlonH June 3, 2014



      Please follow the instructions provided in the best reply above to transfer your domain away from Wix.


      Let us know if you need further assistance. 

      Best regards.

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply