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wix Wix Team

If you have purchased a domain from Wix, it is possible to transfer it to another domain host, if necessary.

To transfer a Wix domain: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > click Manage next to the relevant domain.

Under Domain Summary, click the Advanced tab > on the right, click Transfer away from Wix > click Send.

 

An email code will be sent to your email address. This code should be forwarded to your new domain host.

 

Note: In accordance with ICANN rules, you will only be able to transfer your domain 60 days after purchasing it from Wix.

 

Note: If you were referring to a non-Wix Domain which you connected to your Wix site, you will need to contact your domain host for assistance with disconnecting your domain from Wix.

 

For further information on transferring your domain, click here or watch the video below!

 

Replies(315 replies total)

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  • mettehagen

    Replied by mettehagen June 11, 2014

    Hello, I followed the steps, but when i got to the advanced tab of my domain, it shows only the DNS settings that i can not chnage, i do not have the transfer domain link and my screen looks quite differently than what you have on the video.

    • dinamiso Wix Team

      Replied by dinamiso June 11, 2014

      Hi,

      I checked your Wix account and I saw your domains were not purchased from Wix.

      You can find more information about your domain and who is the register of the domain in this link.

      To disconnect your domain from your Wix site, please ask your hosting company not to point your domain to the Wix IP address or disconnect it from the Wix Name Servers (NS1.WIX.COM and NS2.WIX.COM).

       

      Dina-Wix Team.

  • co88874

    Replied by co88874 June 10, 2014

    There is no option to transfer away from Wix

     

    • Dean Wix Team

      Replied by Dean June 10, 2014

      Hey,

       

      What makes you say that? did you follow the steps above to no avail?

       

      If you would like to transfer your domain away from Wix but encounter issues please just elaborate on the steps you took so far and the problem you are encountering so we can take a closer look.

       

      Thank you for the cooperation,

      All the best, Dean - Wix Team
  • tunesfortea

    Replied by tunesfortea June 9, 2014

    Hello. 

    I have completed all of the steps to transfer my domain away from Wix to a new registrar, however although authorization code has been sent to me and I have input the information, the transfer is still in process and tech support from my new registrar tells me that they are awaiting confirmation from you. Is there any way that we could possibly nudge this transfer along a little faster? (I have been waiting about 4 days)

    Thanks!

    • Ritti Wix Team

      Replied by Ritti June 10, 2014

      Hi,

      I can see that the domain is still with us. Please note that once you receive our code the process is rolling over to your target host.

      Please note, that this can take up to 7 business days.

      Best, Ritti
    • tunesfortea

      Replied by tunesfortea June 10, 2014

      Thanks Ritti. 

      I was issued the code input it as soon as it was received with my new registrar on June 5th, so I assume that the process should be underway.  However, this is day 5 of my wait, and I am wondering if there is any way to expedite this process. I have asked my new registrar, but they say there is nothing that they can do until Wix has released the domain to them. Also, whenever I visit the domain, there is a message that tells me that I am "trying to connect your domain to wix.com". 

      What is the process in making this transfer happen, and is it possible for the transfer to be completed soon? 7 business days is a long time to wait and I was really banking on this being completed in less than a week. Please help!

    • dinamiso Wix Team

      Replied by dinamiso June 10, 2014

      Hi,

      As much as we would like to help you, unfortunately it is not possible to speed this process.

      In the meanwhile, you can point your domain to external IP address in order to connect the domain to the external site.

      To point your domain to a different IP address, you will need to modify the domain's A records. You will need to contact your new host and request for the relevant IP address. For more information about how to edit your A records, click here.

       

      Dina-Wix Team.

  • has098

    Replied by has098 June 8, 2014

    Hi,

    There is a correction in MX records, as provided by my new host.

    Could you please update these.

    Priority    Host    Points To                                   TTL    

    10          @        mailstore1.asia.secureserver.net  1 Hour

    0            @        smtp.asia.secureserver.net         1 hour
     

    thank you,

    Thomas

    • Or Y Wix Team

      Replied by Or Y June 8, 2014

      Please note,

      I have changed your current MX records, please allow 24 hours to pass, then retry.

       

      Meanwhile, kindly ask your domain host to provide you with the up-to-date A records, to make sure everything is sorted out.

       

      In case you continue having issues with your mail, please let us know.

      All the best, Or
  • has098

    Replied by has098 June 8, 2014

    Hi,

    I think we just passed 48 hours since the update. Current status is:

    We are able to send mails to any email.

    But not receiving any mails from both internal and external ids.

    Kindly advise.

    Thank you,

  • cherylcep23

    Replied by cherylcep23 June 6, 2014

    I followed the instructions but the message to "Transfer domain away from WIX" does not appear. please help! Very frustrating that I can't call a service number to talk to someone immediately.

    • Ira Bel Wix Team

      Replied by Ira Bel June 7, 2014

      Hello,

       

      Please note that your domain was not purchased at Wix, therefore it i impossible to transfer it away from Wix.

  • dimitry Wix Team

    Replied by dimitry June 6, 2014

    Hi,

    Please allow up to 48 hours to pass in order for the records to fully update.

     

    If the issue persists, please contact your email host, and verify that all the email records are correct.

     

    Thanks.

    Dimitry - Wix Support
  • has098

    Replied by has098 June 6, 2014

    Thank you. it is working now, but one exception.

    It is not receiving mails from external domains. A sample error message from gmail  below.

    ____________________________________________________

    Delivery to the following recipient failed permanently:

         thomas@seattle-it.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain seattle-it.com by smtp.secureserver.net. [72.167.238.29].

    The error that the other server returned was:
    550 5.1.1 <thomas@seattle-it.com> Recipient not found.  <http://x.co/irbounce>

    ____________________________________________________

    could you please assist further.

    Thomas

  • Daniel M Wix Team

    Replied by Daniel M June 6, 2014

    Hi Thomas,

     

    I've updated your domain records. All should work properly now.

     

    Please don't hesitate to contact us should you require any further assistance, 

    - Daniel M, Wix team.
  • has098

    Replied by has098 June 5, 2014

    Hi,

    We have connected the domain with wix nameservers as advised. However, I cannot find the path to domain manager under my wix account. Please help on this.

    Below are the records for seattle-it.com under the new host.

    Host Records
    ------------
    Host    Points To    TTL
    @    184.168.221.68    600 seconds    

    CNAMES
    ------
    Host        Points To        TTL    
    calendar    login.secureserver.net    1 Hour    
    email        email.secureserver.net    1 Hour    
    fax        login.secureserver.net    1 Hour    
    files        login.secureserver.net    1 Hour    
    ftp        @            1 Hour    
    imap        imap.secureserver.net    1 Hour    
    mail        pop.secureserver.net    1 Hour    
    mobilemail    mobilemail-v01.prod.mesa1.secureserver.net    1 Hour    
    pop        pop.secureserver.net    1 Hour    
    smtp        smtp.secureserver.net    1 Hour    
    www        @            1 Hour    


    MX    
    --
    Priority    Host    Points To            TTL    
    10        @    mailstore1.secureserver.net    1 Hour    
    0        @    smtp.secureserver.net        1 Hour    

    NS Records
    ----------
    Host        Points To                TTL    
    @         ns11.domaincontrol.com             1 Hour     
    @         ns12.domaincontrol.com             1 Hour     

    Thanking you,

    Thomas

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