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wix Wix Team

If you have purchased a domain from Wix, it is possible to transfer it to another domain host, if necessary.

To transfer a Wix domain: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > click Manage next to the relevant domain.

Under Domain Summary, click the Advanced tab > on the right, click Transfer away from Wix > click Send.

 

An email code will be sent to your email address. This code should be forwarded to your new domain host.

 

Note: In accordance with ICANN rules, you will only be able to transfer your domain 60 days after purchasing it from Wix.

 

Note: If you were referring to a non-Wix Domain which you connected to your Wix site, you will need to contact your domain host for assistance with disconnecting your domain from Wix.

 

For further information on transferring your domain, click here or watch the video below!

 

Replies(323 replies total)

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  • familienfreij

    Replied by familienfreij July 3, 2014

    Hi 

    I have followed the below instruction step by step (14 times) There is not any possibility to click anywhere on a text saying: Transfer away from WIX ?

    and then send.

    Please answer asap.

    Thank you / Jan

     

    • Barrios Wix Team

      Replied by Barrios July 3, 2014

      Hi Jan,

       

      Thank you for contacting the Wix support team!

      Please note that you are connected through name serves.

      To disconnect your domain from your Wix site, please ask your hosting company not to point your domain to the Wix IP address or disconnect it from the Wix Name Servers (NS1.WIX.COM and NS2.WIX.COM).

       

      We are here should you require further assistance.

      Many thanks, Barrios
  • itismejabero

    Replied by itismejabero July 3, 2014

    Hello,

    Help please , can I transfer the data of my website which I has created in Wix to our own server . So we can do more updates to the website

    Regards

    Jaber Al Rayan

     

    • Barrios Wix Team

      Replied by Barrios July 3, 2014

      Hi Jaber,

       

      Thank you for contacting the Wix support team

      It is not possible to download a Wix site or any of its pages as the Editor needs to be in constant connection with our servers. As such, it is not possible to work offline or save site pages to your computer.
      You can use the "print screen" option to save your site pages to your computer, if necessary.
       

      Note: Wix does not support the exporting of files created using Wix to an external destination or host. All Wix creations are hosted on Wix's servers. The advantages of using Wix as your host include improvements to your site's loading time, search engine optimization and more.

       

      We are here should you require further assistance

      Many thanks, Barrios
  • familienfreij

    Replied by familienfreij July 3, 2014

    Hi 

    I have followed the below instruction but in my account it is not possible to find anywhere where I can click on the text: Transfer away from WIX ?

    To transfer a Wix domain: Sign in to our Wix account > From the top menu, hover overSubscriptions > click Domains > click Manage next to the relevant domain.

    Under Domain Summary, click the Advanced tab > on the right, click Transfer away from Wix > click Send.

    Best regards

    Jan

    • Helle Wix Team

      Replied by Helle July 3, 2014

      Hi Jan,

       

      in your account I see the domain "globaldesignpartner.com". As Wix is not the domain host for this domain, you are not able to transfer the domain away from Wix.

      Your Domain is connected to your site via Nameserver. You can see here who is your domain host.

       

      To be able to help you better, please let us know what you would like to do.

      Would you like to disconnect your domain from your  Wix site? Find the instructions here.

      Would you like to transfer your domain to Wix? See here.


      Please let us know, if you should require further assistance.
      Thanks,

      Helle, Support-Team Wix
  • bernadettesunga

    Replied by bernadettesunga June 30, 2014

    Domain transfer

    Hi Could you please give me the IP address so we can finish this transfering domain

    worlwide-trades.com website , 

    Thanks,

    Bernadette

    email: bernadettte.sunga@yahoo.com

    Phone : 415-657-6789

     

    • rony Wix Team

      Replied by rony July 1, 2014

      Hi Bernadette, 

      Thanks for contacting Wix Support.

      Are you trying to transfer your domain away from Wix?

      If so, please refer to the best reply above.

      All best

      Rony WixTeam
  • halexa07

    Replied by halexa07 June 30, 2014

    Hi There,

    I have transferred my domain name away from Wix and it should take normally 24-48 hours to transfer to another registrar it still says Pending Registry Approval? Can someone explain why it is taking so long?

    • Anat Wix Team

      Replied by Anat June 30, 2014

      Hey,

      Please note that this process may take a few days.

      If you've sent the code to the new host, please contact them for the current status and let us know if you require anything else from our end.

      Anat - Wix Team
    • halexa07

      Replied by halexa07 June 30, 2014

      Hi Anat,

      The transfer was started on the 25th June and we are on the 30th now and still saying the same thing, i have used the code and authorised the transfer request but i am still waiting?

    • dinamiso Wix Team

      Replied by dinamiso June 30, 2014

      Hi,

      Once the code transferred to the new host, it is no longer up to Wix.

      Please keep in mind: The process might take some time.

      Please contact your new host regarding this issue.

      In the meanwhile, you can connect the domain to the new site by pointing the domain to external IP address.

      To point your domain to a different IP address, you will need to modify the domain's A records. You will need to contact your new host and request for the relevant IP address. For more information about how to edit your A records, click here.

       

       

      Thank you,

      Dina.

  • eshaines

    Replied by eshaines June 28, 2014

    Hi,

     

    What if I have a tentative website up on wix.com with the temporary address and wix ads and want to have the ads removed and the web address made my own short domain--do I have to use wix.com's domain hosting service, or can I look elsewhere (go daddy, etc.)?

     

    Thanks

    Erika

    • Ira Bel Wix Team

      Replied by Ira Bel June 28, 2014

      Hello,

       

      Indeed, you can purchase a domain elsewhere and connect it to your Wix site, using the instructions here.

      However, not that you will need to upgrade your site  to eCommerce, Unlimited or Combo plan, in order to remove Wix adds and connect the domain to your site.

       

      Good luck, and feel free to contact us in case you need further assistance. 

       

    • eshaines

      Replied by eshaines June 29, 2014

      So...what does it cost to upgrade my site?  Is it a one-time fee or is it monthly for the longevity of the site's life?

    • Ron Wix Team

      Replied by Ron June 29, 2014

      Hi,

       

      You can review all the upgrade plans here or below.
       

      When you are ready, go to My Sites and click Upgrade next to the site of your choice.

      There are five upgrade options for regular Wix pages:

      Connect Domain Plan ($6.90/month):
      This plan enables you to use your own domain that you purchased from any domain registrar. You can store up to 500MB, with 1GB bandwidth.

      Combo Plan ($10.95/month):
      This plan includes connecting your domain and removing the Wix ads from your site. You can store up to 3GB with 2GB bandwidth.

      Unlimited Plan ($15.95/month):
      This plan includes connecting your domain and removing the Wix ads from your site. You can store up to 10GB with unlimited bandwidth.
      We have a special sale going: 
       


      eCommerce Plan ($19.90/month):
      This plan includes connecting your domain, removing the Wix ads from your site and using the eCommerce feature. You can store up to 20GB with 10GB bandwidth.
       

      Available only in the U.S and Canada
      VIP Plan ($29.90/month): 
      This plan includes first priority support, connecting your domain and removing the Wix ads from your site. You can store up to 20GB with unlimited bandwidth.

       

      You get premium support with all of these plans!
      For the Wix Premium Learning Center, click here.


      Please note that the plans don't include purchasing mailboxes. They can be purchased separately. 

       

       

      Ron, Wix Team
  • alexa4902

    Replied by alexa4902 June 28, 2014

    Hi,

     

    we have a domain named   daryavillage.com registered in wix.com, we want to transfer the domain to other host, we have already got the code for transfer, what should i do with this code? how can i transfer my website to new Host and set new NS for the website?

     

    • shayb7 Wix Team

      Replied by shayb7 June 28, 2014

      Hey,

       

      You will need to forward the code to your new domain registrar. Once the code is transferred, the rest of the procedure is in the control of the new registrar. Be informed that this can take up to 7 business days.

       

      Please note that Wix does not support the option of exporting files, created using Wix, to an external destination or host. All Wix creations must be hosted on Wix's servers.

       

      If you transfer your domain away from Wix and still want to use this domain with your Wix site, you will need to connect this domain to Wix. For detailed information, click here.

       

      If you need any further assistance, please let us know.

  • yaoeddywilliam

    Replied by yaoeddywilliam June 26, 2014

    changing Host

    Hi Wix team,

    My domain is hosted by Wix, but now I would like to change hosts. If I change hosts, will I still be able to use WIX?

    Thanks.

     

  • stillgaze

    Replied by stillgaze June 25, 2014

    Hi,

    I think I made a mistake when I changed my domain to other host,

    now I am totally lost track,can someone please help me?

    Thanks

    • Kosta Wix Team

      Replied by Kosta June 26, 2014

      Hey,

       

      I could find one domain under your account inesdejour.com, this domain is hosted by Wix. 

      The Domain Manager allows you to view your domains and update your domain details (located in Subscriptions > Domains).

       

      If this is not the domain in question please let us know the domain name.

       

      Cheers,

      Kosta, Customer Solutions.
    • stillgaze

      Replied by stillgaze June 27, 2014

      Hi,

      in this case, is it possible I can change this domain to other host?

      how can I do?please tell me

      Thanks

    • Ella Wix Team

      Replied by Ella June 27, 2014

      Hi,

      Absolutely.

      To transfer your domain to a different domain host, please follow the steps on the Best Reply above.

      Should you have any further questions, don't hesitate to ask!

      Ella

    • stillgaze

      Replied by stillgaze June 28, 2014

      Hi

      sorry to ask again, coz I don't have any clue

      if I can just modify the 

      Ip address of the DNS?

      Thanks

       

    • Ella Wix Team

      Replied by Ella June 28, 2014

      Hi,

      Yes, you can manage the DNS records of your domain through the Domain tab under Manage Premium. Click on Manage next to the domain name, then click on Advanced. Next to DNS Recrods, click Manage.

      Note that modifying the DNS records will not transfer your domain away from Wix, but will merely point it to a different server.

      Don't hesitate to contact us again,

      Ella

  • fricmartinez

    Replied by fricmartinez June 23, 2014

    Hi,

    I followed the instructions for moving domain from wix, but in my account doesnt appear the same menus that in the video!!
    Please help me... I need to transfer mi domain! thanks

    • Barrios Wix Team

      Replied by Barrios June 24, 2014

      Hi,

       

      Which domain are you trying to transfer away from Wix? (Is it a Wix domain or did you purchase your domain elsewhere) 

       

      If you have purchased a domain from Wix, it is possible to transfer it to another domain host, if necessary.

      To transfer a Wix domain: Sign in to your Wix account > From the top menu, hover over Subscriptions > click Domains > click Manage next to the relevant domain.

      Under Domain Summary, click the Advanced tab > on the right, click Transfer away from Wix > click Send.

       

      An email code will be sent to your email address. This code should be forwarded to your new domain host.

       

      Note: In accordance with ICANN rules, you will only be able to transfer your domain 60 days after purchasing it from Wix.

       

      Note: If you have a non-Wix Domain, you will need to contact your domain host for assistance with disconnecting your domain from Wix.

       

      We are here should you require further assistance

      For further information on transferring your domain, click here 

       

       

       

       

      Many thanks, Barrios

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