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wix Wix Team

If you have purchased a domain from Wix, it is possible to transfer it to another domain host, if necessary.

To transfer a Wix domain: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > click Manage next to the relevant domain.

Under Domain Summary, click the Advanced tab > on the right, click Transfer away from Wix > click Send.

 

An email code will be sent to your email address. This code should be forwarded to your new domain host.

 

Note: In accordance with ICANN rules, you will only be able to transfer your domain 60 days after purchasing it from Wix.

 

Note: If you were referring to a non-Wix Domain which you connected to your Wix site, you will need to contact your domain host for assistance with disconnecting your domain from Wix.

 

For further information on transferring your domain, click here or watch the video below!

 

Replies(323 replies total)

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  • anthonyciampa

    Replied by anthonyciampa July 11, 2014

    Is there an updated method for this, my domain screen looks much different

    • Kosta Wix Team

      Replied by Kosta July 11, 2014

      Hey,

       

      The domain manager UI is indeed a bit different now that what you see in the video below. Please note that the instruction above it are updated.

       

      Let us know if you have any questions, we will be happy to assist.

      Cheers,

      Kosta, Customer Solutions.
  • frankies1

    Replied by frankies1 July 9, 2014

    I've asked the transfer to my domain yesterday, since per example godaddy does it in max a couple of hours I don't understand why it should take that long for my domain to stop being managed from Wix, can you please add this name servers for merchandisesalon.com:

    ns3.bravehost.com

    ns4.bravehost.com

    Ip address: 65.39.211.104

     

    Thank you.

    • frankies1

      Replied by frankies1 July 9, 2014

      I've contacted Bravenet and they replied this to me:

      Dear R. S.,

      Your domain is still being transferred. Domain transfers can take 4-7 days to complete. During this time, the DNS records are locked and cannot be modified. When the transfer is completed by your old Domain registrar everything should resume working appropriately on Bravenet.

      One other thing is that I noticed the nameservers in that domain's DNS records point to Wix. When the domain transfer completes you will have to change the nameservers to Bravenet's nameservers, or the domain will not connect to Bravenet to host the site content.

      If there's anything else I can help with just let me know.

    • Kosta Wix Team

      Replied by Kosta July 9, 2014

      Hey,

       

      Please note that for further information regarding the transfer status you should contact your new domain registrar, as you did.

      Note that domain transfers usually indeed take 7 days to complete so please be patient.

       

      Please note that unfortunately your cannot change your Wix domain name servers. 

       

      Cheers,

       

       

      Kosta, Customer Solutions.
    • frankies1

      Replied by frankies1 July 9, 2014

      Thanks again for your reply.

       

      So if I cannot change the name servers that means that even after the transfer is completed it will not be possible to point the domain merchandisesalon.com to the new webspace (site) and the domain will actually be useless at that point?

    • Kosta Wix Team

      Replied by Kosta July 9, 2014

      Hey,

       

      Please note that you will able to point your domain any where you would like. I can not tell if your domain registrar allow changing name servers or not, you should check those details with them.

       

      Cheers,

      Kosta, Customer Solutions.
  • fastserviceie

    Replied by fastserviceie July 9, 2014

    Hi,

    I have made a free website here, however I didnt want to keep the address that came with it, so I registered with register365 and bought a new website address. How do I keep this website that I made here but under the name I bought there. Also when I tried to open the website here it doesnt open anymore. Can you help me here please. Thanks.

    • Ella Wix Team

      Replied by Ella July 9, 2014

      Hi,

      Thanks for getting in touch with us!

      To connect your site to an existing domain, you can either transfer the domain to Wix, or connect it by DNS records. Please note that both options are premium features, and require a premium plan.

      You can currently only transfer domains with the following extensions: .com, .org, .net, .biz, .co.uk, .info, .co, .guru, .email, .expert, and .tv

      To transfer your domain, please verify that at least 60 days have passed since you registered or last transferred your domain and make sure that your domain is unlocked. For more information please click here.

      After a domain transfer is successful, your computer/browser might still be directed to the old site when you try to access the domain. This normally resolves itself after several days depending on the router/browser settings but in order to fix this immediately you should clear your browsers cache and flush the DNS.

      Transferring your domain to Wix is not the same as connecting your domain to your Wix site.

      If you would like to keep your domain with your current domain host, but connect the domain to your Wix site, please click here to learn more.

      Regarding the second issue you've mentioned, I visited your site and experienced no difficulties on my end.

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict. 

      Please clear your browser's cache. You can find step by step instructions here.

      Should the problem persist please let us know.

      Don't hesitate to contact us again,

      Ella

       

  • frankies1

    Replied by frankies1 July 8, 2014

    Hello,

    I've just did all the Steps to change my merchandisesalon.com away from Wix to Bravenet like half an hour ago, I've already insterted the code you guys sent me in the bravenet field for the transfer, how long will this take before the dns are actually pointing to bravenet instead of Wix? Thank you.

    • shayb7 Wix Team

      Replied by shayb7 July 8, 2014

      Hi,

       

      Please note that once the code is transferred, the rest of the procedure is in the control of the new registrar. Please contact your new registrar for further information regarding the transfer process and the current status of your domain.

       

      If you need any further assistance from Wix, please let us know.

  • joshuadeboer2010

    Replied by joshuadeboer2010 July 7, 2014

    Unlocking domain name

    I wish to unlock my domain name registered through Wix and wish to transfer the name to Go Daddy. I need for you to unlock the domain name and send me the code. Can you please do this? 

    • Helle Wix Team

      Replied by Helle July 8, 2014

      Hi joshuadeboer2010,

       

      if you would like to transfer your domain away from Wix, please refer to the Best Reply herein above.

       

      Please let us know, if you should require further assistance.

      Thanks,

       

      Helle, Support-Team Wix
  • LazuliPainting

    Replied by LazuliPainting July 6, 2014

    I've done everything I need to do to get my domain, demographicsent.com, transferred to bluehost. I just need to let wix know that I've done that and for them to release my domain  and approve the transfer so the transfer can finally go through. How do I do that?

    • Barrios Wix Team

      Replied by Barrios July 6, 2014

      Hi,

       

      Thank you for contacting the Wix support team!

       

      To transfer your Wix domain from Wix:

      1. From your Domain Manager, under My Domains, next to your Wix domain, click Manage.
      2. Under Domain Summary, click the Advanced tab.
      3. Next to Transfer away from Wix, click Transfer (please make sure to turn off Private Registration if it is on).

      4. In the Transfer window, click Send.

      5. An email with a code will be sent to you. Forward this code to your new domain registrar.
      You may not receive the email immediately, but you can expect to receive it on the same day.

      Your Wix domain is transferred from Wix.

       

       

      We are here should you have any further questions!

      Many thanks, Barrios
    • LazuliPainting

      Replied by LazuliPainting July 7, 2014

      I did all of that, but now bluehost says "You will need to contact Network Solutions, LLC, who is the current registrar for the domain and have them approve the transfer. Otherwise the transfer should proceed within 7 days of the transfer purchase. "

      So how do I contact Network Solutions to approve my transfer?

    • Or Y Wix Team

      Replied by Or Y July 7, 2014

      You will need to use to code provided you in the transfer confirmation mail. Please check your mailbox and forward it to Bluehost.

       

      Thank you in advance.

      All the best, Or
  • abdulla38

    Replied by abdulla38 July 5, 2014

    Hi, 

    I tried to transfer my domain away to another web hosting service but there's no such option,even though my domain is from wix and my purchase is over 60 days. I tried t contact the support team they give me a call appointment after 2 days which will make my work even harder.

    I need help to transfer my domain as soon as possible otherwise I'll be over my deadline with my client. 

    Any time saver here!! 

     

    • shayb7 Wix Team

      Replied by shayb7 July 5, 2014

      Hi,

       

      Please note that your domain bidayamedia.com is not a Wix domain and it hasn't been purchased from Wix, therefore the instructions on how to transfer a Wix domain away from Wix are irrelevant. 

       

      As you can see here the registrar of your domain is ENOM and your domain is currently connected to Wix using our Name Servers (ns1.wix.com and ns2.wix.com). If you would like to disconnect your domain from Wix, please ask your hosting company to disconnect it from the Wix Name Servers.

       

      If you need any further assistance, please let us know.

  • sop046

    Replied by sop046 July 4, 2014

    Hi, I'm trying to transfer but I can't see Transfer away from Wix?? Please help! 

    • Etti Wix Team

      Replied by Etti July 4, 2014

      Hi,

       

      Your domain was not purchased from wix, it simply connects to wix servers.

      If you would like to disconnect your domain from Wix, please ask your hosting company (WEBFUSION LTD.)  to disconnect it from the Wix Name Servers.

       

      Let us know if you need more help.

  • augustoambrosis

    Replied by augustoambrosis July 3, 2014

    I can not see the link "Transfer away from Wix" on my panel.

    it simply is not there! 

    Can you please contact me with the required AUTH CODE

    • shayb7 Wix Team

      Replied by shayb7 July 4, 2014

      Hi,

       

      Please note that your domain centroconoce.com is not a Wix domain, which means that you haven't purchased this domain from us, therefore the instructions on how to transfer a Wix domain away from Wix are irrelevant.

       

      As you can see here, the registrar of your domain is NICLINE.COM and your domain is currently connected to Wix using our Name Servers (ns1.wix.com and ns2.wix.com). If you would like to disconnect your domain from Wix, please ask your hosting company to disconnect it from the Wix Name Servers.

       

      If you need any further assistance, please let us know.

  • stillgaze

    Replied by stillgaze July 3, 2014

    Hi:

    Thank you so much for your kindly explanation
    that would be excellent

    I have tried to enter and change the dns address
    but it doesn't work, I can't chose it to change,
    seems that I don't have access to it 

    Is it possible that you can change directly? 

    this is the address of ns
    ns821.hostgator.com
    ns822.hostgator.com

    Thank you!

    • shayb7 Wix Team

      Replied by shayb7 July 4, 2014

      Hi,

       

      Please note that it is not possible to change the name servers of a domain name purchased from Wix. You may either transfer the domain away from Wix, or point the domain to a different IP address.
       

      * If you have purchased a Wix domain, but have decided to transfer it away from Wix, you can do so easily by following the instructions here.

      Important note: In accordance with ICANN rules, you cannot transfer your domain to another provider until 60 days after you register or transfer your domain.

       

      * To point your domain to a different IP address, you will need to modify the domain's A records. You will need to contact your new host and request for the relevant IP address. For more information about how to edit your A records, click here.

       

      If you need any further assistance, please let us know.

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