Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

If you have purchased a domain from Wix, it is possible to transfer it to another domain host, if necessary.

To transfer a Wix domain: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > click Manage next to the relevant domain.

Under Domain Summary, click the Advanced tab > on the right, click Transfer away from Wix > click Send.

 

An email code will be sent to your email address. This code should be forwarded to your new domain host.

 

Note: In accordance with ICANN rules, you will only be able to transfer your domain 60 days after purchasing it from Wix.

 

Note: If you were referring to a non-Wix Domain which you connected to your Wix site, you will need to contact your domain host for assistance with disconnecting your domain from Wix.

 

For further information on transferring your domain, click here or watch the video below!

 

Replies(323 replies total)

Show my replies first
  • bill2035

    Replied by bill2035 March 20, 2014

    That is incorrect, we have completed the transfer part of the domain, in the new provider, it currently says Pending Transfer, the code has been entered and all parties have authorised this.

    • Barrios Wix Team

      Replied by Barrios March 20, 2014

      Hi,

      I noticed that you have posted multiple questions on the forum.
       
       
      In order to receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.
       
      This will also speed up our response time to you since you will not have to repeat your issue multiple times and explain it to multiple representatives.

       

      Please see my response here

      Many thanks, Barrios
  • send2arlene

    Replied by send2arlene March 19, 2014

    Wix has provided my transfer code to transfer my domain to Wordpress.com .  I have already done that part but now Wordpress keeps asking for me to change the name server, see below:

    From Wordpress:

    Step 3: Next, you will need to update your domain’s “name servers” to the following:

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    You can usually change your domain’s name servers at your registrar’s website. The exact process for updating your domain’s name servers is different for each domain registrar. Instructions for popular registrars are available here. If your registrar isn’t listed, visit their website or contact their support team for assistance. If you cannot figure this out and you need to contact support at your registrar, here is a sample email you can send:

    I would like to use my domain with a WordPress.com site. In order to do this, I need to point my domain’s name servers to the following:

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    I do not want to transfer my domain, but want to leave it registered with you. WordPress.com does not permit mapping by setting an A record to point to an IP address. They require the name servers to be updated as described.

    So if they don't permit mapping and you insist on transfer what do I do??  Can I not use my Wix domain with wordpress???  Please help!

    Thanks!

    • Or Y Wix Team

      Replied by Or Y March 20, 2014

      Hello,

       

      You can definitely use a Wix domain with wordpress, that is to say to transfer your domain away from Wix. You may find the following video helpful in terms of instructions to transfer:

       

       

      You have to insert the Name Server information wordpress has given you in the appropriate location in your Manage Premium section > Domains > manage > advanced > NS (Name Servers).

       

      Please note that once confirmed, the transfer process takes up to 72 hours.

       

      If you would like to transfer your domain back to Wix:

      Our name servers are NS1.WIX.COM (IP address 216.139.213.90) and NS2.WIX.COM (IP address 207.36.47.9)

      Please follow the steps provided here.


      Note: When connecting your domain to the Wix name servers there are two important steps that you must complete.
       

      1) Firstly you must go to your Wix Domain Manager (My Account > Manage Premium > Domains) and add your domain. 
      For more information, please click here.
      2) Please contact your domain host and ask them to connect your domain via the name servers (ns1.wix.com & ns2.wix.com).
       
      Both of these steps are essential and the omission of either will result in a domain that’s not connected correctly.

       

       

      Please contact us should you need any further help.

      All the best, Or
  • lust-have

    Replied by lust-have March 19, 2014

    Hi!

    I'm intending to switch my domain to another site and have also renewed my domain at hover.com

    It now says "Domain is awaiting registry approval" and has been like that for the past 4 days. How long does it take to approve the transfer?

    • dinamiso Wix Team

      Replied by dinamiso March 19, 2014

      Hi,

      Please send us the domain name you are referring to.

      Thank you,

      Dina.

       

    • lust-have

      Replied by lust-have March 19, 2014

      Hi! My domain name is

      www.lust-have.com

      Thanks!

    • Yotam Wix Team

      Replied by Yotam March 19, 2014

      Hi,

      Domain transfers usually take a couple of days, the exact time is usually related to the receiving host.

      Please contact your new host regarding this issue.

       

      Thanks,

      Yotam Wix Team
    • lust-have

      Replied by lust-have March 19, 2014

      Hi,

      I've first spoken to my current host, and they mentioned they're awaiting NETWORK SOLUTIONS's approval. I've then called NETWORK SOLUTIONS and they've referred me to you guys because i've bought the package from wix.

      so what now? how many days is a couple of days? 10 days 100 days? Thanks

    • Itamar Wix Team

      Replied by Itamar March 19, 2014

      Please note the moment Wix provides you with the domain transfer code, you're free to move your domain wherever you'd like. This is the last step on the Wix side. From here on all other steps and delays are the responsibility of your new registrar. 

      Please contact your new registrar's support, give them the transfer code and let them know that Wix has approved the transfer (by supplying the transfer code..). If they reply with a requirement for any further steps to be done on our end please forward us their email entirely by copying it and posting on this thread.

       

      Itamar, Wix team
  • the-wave-shop

    Replied by the-wave-shop March 18, 2014

    Tai from Wix posted: 

    "Hi,

     

    Make sure you received from us the email with the code and forwarded it to your domain new host.

    In case you've done all of the above, it is up to your new hostess."

    I've done all the above. Trying to transfer to GoDaddy. On the GoDaddy domain page it says "We're waiting for approval from the sending registrar, which can take up to 7 days." Does that mean GoDaddy is waiting for wix to approve the transfer? Have I done everything correctly then?

    Thanks!

     

    • dinamiso Wix Team

      Replied by dinamiso March 18, 2014

      Hi,

      Once you received the code transfer from Wix, we ' released '  your domain name.

      This means, it is know up to your new domain host.

      Please contact GoDaddy directly regarding this issue.

      Dina-Wix Team.

  • chefron2008

    Replied by chefron2008 March 17, 2014

    Hi I am trying to transfer my doing to different registrar. I have done every step that I need to do at my end. do I have to talk with you guys to make it transfer finally ?

    • Tal Wix Team

      Replied by Tal March 18, 2014

      Hi,

       

      Make sure you received from us the email with the code and forwarded it to your domain new host.

      In case you've done all of the above, it is up to your new hostess.

       

      For any further assistance, please don't hesitate to contact us.

      Tal, Wix Team
  • robbnanus

    Replied by robbnanus March 15, 2014

    Hello.

    As the past 3 people before me have mentioned, there is no longer an "Advanced" tab in the Domain page so your "Best Reply" is no longer useable. Please advise on the NEW way to transfer my domain away from Wix.

    Thanks.

     

    • SHachar

      Replied by SHachar March 15, 2014

      Hey,

       

      I'm sorry for the inconvenience, please note that your domain is not a Wix domain, so you're right, The video can't help in your case.

       

      Please contact your domain host (in your case- GoDaddy) and ask them to change your NS records to your new site.

      SHachar G. Wix Customer Solutions
  • aroh98

    Replied by aroh98 March 14, 2014

    I dont have an advanced tab

    • ilan-t Wix Team

      Replied by ilan-t March 14, 2014

      Hello,

       

      Your domain velocitynz.co.nz is not registered with Wix, you will need to transfer it through your current registrar.

       

      Best regards

  • jayfrenkel

    Replied by jayfrenkel March 13, 2014

    Hi Ilan, sorry to hijack this thread but I can seem to find the "Advanced" tab to request to transfer a domain away from Wix?

    • Elia Wix Team

      Replied by Elia March 13, 2014

      Hi,

      Please follow the best reply of this thread.

      If you still need assistance, please let us know,

      Elia - Wix Support
  • stealthsquirl

    Replied by stealthsquirl March 13, 2014

    I am trying to transfer my domain away from Wix, however when I click on the 'domains' tab under 'my account' I do not have the option to manage my domain.  Please let me know how I can get my domain transferred away.  

     

    Thank you. 

    • Yotam Wix Team

      Replied by Yotam March 13, 2014

      Hi,

      I can see that you do not have any domains or sites in the account you are currently logged into.

      I would like to help you locate your account. Please assist me by providing with as much of the following information as possible:


      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.

      Yotam Wix Team
  • re8502

    Replied by re8502 March 13, 2014

    Hay, 

    I would like to transfer my domain back to crazy domains, filter.austweb.com 27.124.120.41 - thanks 

    • re8502

      Replied by re8502 March 13, 2014

      I have been told by crazy domains this :

      The mail server (MX record) should be filter.austweb.com.au.

      Please create an A record à mail. thelighthouse-film.com and point it to this IP address: 27.124.120.41

    • Yotam Wix Team

      Replied by Yotam March 13, 2014

      Hi,

      I have configured this for you.

      I can see that you have not connected this domain to any of your Wix sites.

      You can find instructions here.

       

      If you have a Wix domain you would like to transfer away from Wix, click here for instructions on how to transfer it to a different host. For more information, watch the video below!

       

      If you have a non-Wix Domain, please contact your domain host for assistance with disconnecting your domain from Wix.

       

       

      If you require any further assistance, feel free to contact us again. 

       

      Yotam Wix Team

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply