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wix Wix Team

If you have purchased a domain from Wix, it is possible to transfer it to another domain host, if necessary.

To transfer a Wix domain: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > click Manage next to the relevant domain.

Under Domain Summary, click the Advanced tab > on the right, click Transfer away from Wix > click Send.

 

An email code will be sent to your email address. This code should be forwarded to your new domain host.

 

Note: In accordance with ICANN rules, you will only be able to transfer your domain 60 days after purchasing it from Wix.

 

Note: If you were referring to a non-Wix Domain which you connected to your Wix site, you will need to contact your domain host for assistance with disconnecting your domain from Wix.

 

For further information on transferring your domain, click here or watch the video below!

 

Replies(318 replies total)

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  • renellepettitt

    Replied by renellepettitt 9 hours ago

    I have transferred my domain away from Wix over a week ago and I have not yet received the transfer code.

    Please can you advise as I would like to have the code asap.

    Many Thanks 

    • Eyal Wix Team

      Replied by Eyal 9 hours ago

      Hi renellepettitt,

       

      Thank you for contacting us. Please note that the email is sent to the address registered to the domain, @hotmail.com

       

      Please make sure to check your Trash and Spam folders as well, just in case. 

       

      Please let us know if you need further assistance.

      Thank you,

      Eyal, Wix Customer Support Team
    • renellepettitt

      Replied by renellepettitt 9 hours ago

      Hi 

       

      I have checked my registered email inbox and spam and trash, can I provide an alternative email address? Or can you try to send it to me again please as I have tried several times now with no luck.

       

      Thank you  

    • dinamiso Wix Team

      Replied by dinamiso 9 hours ago

      Hi,

      I aplogize for the misunderstanding.

      The transfer code was send to the email address: renelle.pettitt@hotmail.com

      Have you checked this email?

      Dina-Wix Team.

  • sambalgo

    Replied by sambalgo Yesterday

    Hello,

    For 3 days now I've followed and done the steps above to transfer my Wix domain to another host and you guys are not sending the code to my email addressand besides somebody was suppose to call me as well yesterday but didn't. please let me know if you wish to send the code or not so that, I can find another alternative, thanks.

    Regards,

    Samuel.

    • Or Wix Team

      Replied by Or Yesterday

      Hi Samuel,

       

      Please have a look inside your spam mailbox and your trash, the email message might be there.

       

      If you didn't manage to get our call, please know that you can call 415-639-9034 to speak to a live agent (please use the US country code). Our call center is open from 6am to 5pm Pacific Standard Time. Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.

       

      Please let us know should you require further assistance. 

      All the best, Or - Wix support team.
    • sambalgo

      Replied by sambalgo Yesterday

      Hello,

      I've check my spam mailbox and there is nothing there. Can you look into it and resend the code please.

      About the call, it was a scheduled call and nobody called. Please, send email me your call center number, thanks.

      Regards,

      Samuel

    • Ritti Wix Team

      Replied by Ritti 22 hours ago

      Hi Samuel,

      What is the domain in question?

      I can see you have one domain which is already with WIX.

      Best, Ritti
  • slimdesignandprint

    Replied by slimdesignandprint Yesterday

    Im not able to see the transfer button to transfer www.finderskeepersonline.co.uk  Can you advice please.

    • Leah Wix Team

      Replied by Leah Yesterday

      Hello,

       

      Please be sure to cancel the autorenewal of the domain (under My Account -> Billing and Payments -> Manage) and provide us with the TAG name of the new host so that we could assist you further.

      Sincerely, Leah Wix Team
    • slimdesignandprint

      Replied by slimdesignandprint Yesterday

      The status is cancelled already but still not able to transfer

    • slimdesignandprint

      Replied by slimdesignandprint Yesterday

      The tag is EASYSPACE

    • Leah Wix Team

      Replied by Leah Yesterday

      Hello,

       

      I apologize for our misunderstanding. This domain was not purchased through Wix. To direct it to a different website, please change the name servers through the domain host. You can use DomainTools or Who.Is to find the domain host, if you're not sure.

       

      I  hope this helps! Please let us know if we can assist you further.

      Sincerely, Leah Wix Team
  • mjuday

    Replied by mjuday 5 days ago

    I've followed the instructions on transfering a domain away from Wix. I smashed the button to send an email to myself with the transfer code, but I'm yet to get that email. It has been about 30 minutes or so...does it take longer?

    • mjuday

      Replied by mjuday 5 days ago

      Never mind, the email finally came through. It took about an hour to get to me though.

  • bookmybartendertoday

    Replied by bookmybartendertoday 5 days ago

    I  followed the procedure, but no email has been sent.

    Please advise.

    • Nikolai Wix Team

      Replied by Nikolai 5 days ago

      Hi,

       

      Thank you for contacting us.

       

      If you are referring to the domain bookmybartender.com, it does not appear to be in transfer process.

       

      To transfer your domain away from Wix, please follow the instructions in here. In addition please make sure to turn off Private Registration if it is on.

       

      Please contact us if you require any further assistance.

       

      Nikolai, Wix team
    • bookmybartendertoday

      Replied by bookmybartendertoday 5 days ago

      I've tried it a few times, it's not sending an email.

      Private registration is not on.

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team 4 days ago

      Note: In accordance with ICANN rules, you will only be able to transfer your domain 60 days after purchasing it from Wix.

      Alon - Wix Team
  • abskybabs

    Replied by abskybabs 5 days ago

    I'm trying to transfer my domain away from wix and I've sent for my code but I'm not receiving an email? Is there something else I should do?

    • Nikolai Wix Team

      Replied by Nikolai 5 days ago

      Hi abskybabs,

       

      Thank you for contacting us.

       

      If you are referring to the domain abijarvis.com, it does not appear to be in transfer process.

       

      To transfer your domain away from Wix, please follow the instructions in here. In addition please make sure to turn off Private Registration if it is on.

       

      Please contact us if you require any further assistance.

       

      Nikolai, Wix team
    • abskybabs

      Replied by abskybabs 5 days ago

      I did everything that is in the instructions link you sent me but I'm still not getting an email with a code in it? Is there something else I need to do?

    • abskybabs

      Replied by abskybabs 5 days ago

      It says that this is the address of the registrar of my domain - dfh60buiouh5pa3pr03roio6gd@domaindiscreet.com. Is this correct?

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team 4 days ago

      the commemoration e-mail is being sent to "abskybabs@hotmail.co.uk"

      Please make sure the mail hasn't been sent to your spam folder

      Alon - Wix Team
  • twilliams7098

    Replied by twilliams7098 5 days ago

    Hi I have initiated a request to transfer a domain away from Wix on Sunday and the status at the new host is saying "We're waiting for approval from the sending registrar, which can take up to 7 days."

    Is there anything else that I need to do in the Wix account to move this process forward? If not, is there anything that your team can do to expedite this request?  Please advise. Thanks.

    The domain in question is http://www.jmalcolmsllc.com/

    • shayb7 Wix Team

      Replied by shayb7 5 days ago

      Hi,

       

      Please note that once the code is transferred, the rest of the procedure is in the control of the new registrar. Please contact your new registrar for further assistance. Be informed that this can take up to 7 business days.

       

      If you need any further assistance from Wix, please let us know.

  • paulmallick

    Replied by paulmallick 5 days ago

    Hi, can you tell me how long it usually takes to transfer my domain to another hosting service? I requested it sometime yesterday.

     

    Thanks

    • Rapido Wix Team

      Replied by Rapido 5 days ago

      Hi, 

       

      Thanks for contacting Wix. 

      What domain name are you referring to? Thanks and I await your reply. 

    • paulmallick

      Replied by paulmallick 5 days ago

      abcenglishteachers.com

    • Shai Wix Team

      Replied by Shai 5 days ago

      Hello,

       

      The domain in question does not appear to be in transfer process.

       

      To transfer your domain away from Wix, please follow the instructions on this page.

       

      Let us know if you require further assistance.

      Shai - Wix Support
    • paulmallick

      Replied by paulmallick 3 days ago

      Hey Shai, this is the process that I followed. I can see that the transfer process has been started with the hosting company. How long does it take for WIX to release the domain. The request went through on 21st at 8pm.

      Thanks

    • Ritti Wix Team

      Replied by Ritti 3 days ago

      Hi,

      The process usually takes about 7 business days.

      Best, Ritti
  • andrewdutta

    Replied by andrewdutta July 21, 2014

    website of Wix with transferred domain

    Hi,

    I am planning to transfer my domain www.kpastrologylearning.com from Yahoo to Wix with Premium plan. I would like to build my site with Wix site builder. How do I ensure that the new site built with Wix is publicly viewed when one clicks on my domain name URL?

    Regards,

    Andrew

    • Tal Wix Team

      Replied by Tal July 21, 2014

      Hi Andrew,

       

      Thank you for contacting Wix support team.

      I've merged your query with the relevant thread. Please refer to the Best Reply above for further information.

      Also, you are more than welcome to use our coupons:

      Unlimited Sale


      Ecommerce Sale
       

       

      Please inform us whether you need any further assistance,

      Tal, Wix Team
  • jmorales952000

    Replied by jmorales952000 July 19, 2014

    I am trying to transfer domain name to a different provider and initiated the process

    Date: July 14, 2014 at 1:04:29 PM MDT

    This is the error I receive below:

    Network Solutions, LLC
    Transfer this domain to your account
    (Waiting for Network Solutions, LLC to release domain)

     

    www.ninevehdinha.com

    • Kosta Wix Team

      Replied by Kosta July 19, 2014

      Hey,

       

      Could you please tell us which domain host are you trying to transfer the domain to? have you forwarded them the authorization key sent by us?

       

      We await your reply.

      Cheers,  

      Kosta, Customer Solutions.

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