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wix Wix Team

If you have a Wix domain, click here for instructions on how to transfer it to a different host. For more information, watch the video below!

 

If you have a non-Wix Domain, please contact your domain host for assistance with disconnecting your domain from Wix.

 

 

Replies (201 replies total)

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  • jbrewster65

    Replied by jbrewster65 2 hours ago

     I have 8 more days remaining on the 60 day wait time, Is it possible to switch my domain to another host prior to the 60 days?. I want to transfer one of my Wix domains to another host where I have built a site, but keep the current site I have on Wix, and point it to another domain I have registered through Wix.

     

     

    • dinamiso Wix Team

      Replied by dinamiso 25 minutes ago

      Hi,

      Unfortunately, it is not possible.

      Please note: In accordance with ICANN rules, you cannot transfer your domain to another provider until 60 days after you register or transfer your domain.

       

      In the meanwhile, you can point the domain to external host.

      * To point your domain to a different IP address, you will need to modify the domain's A records. You will need to contact your new host and request for the relevant IP address. For more information about how to edit your A records, click here.

       

      Dina-Wix Team.

  • dmbacchetta

    Replied by dmbacchetta Yesterday

    No where does it say "Transfer away from Wix" in the 'Advanced' tab when I go into manage my domain.

    It just shows my DNS Records and thats it. How can I transfer it then?

    • Ritti Wix Team

      Replied by Ritti Yesterday

      Hi,

      You cannot transfer your domain from WIX, because your domain is not with WIX. You can check who your domain host is at who.is.

      Best, Ritti
  • michaelalove

    Replied by michaelalove Yesterday

    How do I transfer my domain from wix which i had purchased from another provider

    • Barrios Wix Team

      Replied by Barrios Yesterday

      Hi,

       

      If you have a non-Wix Domain, please contact your domain host for assistance with disconnecting your domain from Wix.

       

      In order to point your domain to another IP you do not need to change your NS (this option is unavailable through Wix) but instead to change your A records to the IP provided to you by 1&1.

       

      An A (address) record is a DNS record that can be used to point your domain name and host names to a static IP address.

      For more information about how to create an A record, click here.

      Make sure to update your A records and not to create new ones.

       

       If you require any further assistance, feel free to contact us again. 

      .

  • alohamamasuncare

    Replied by alohamamasuncare 2 days ago

    I am trying to transfer my domain to bluehost.

    It gives me an error and asks that you whitelist their IP so they can retrieve the WHOis data.

    Here is the Error

    "The domain alohamamasuncare.com is ready for transfer, but we are unable to obtain information from the whois server. TryPROBE to see the live data. If the administrative contact information looks clear to you, then contact customer support immediately to investigate the problem, otherwise contact the Current Registrar to have the problem repaired.

    The following is the whois that we have on file. If this does not look correct, it is possible that your current registrar (Network Solutions, LLC) is blocking our registrar IP 74.220.199.18. In this case, please contact them and ask them to whitelist our IP address.


    [Querying whois.crsnic.net.] Whois Server Version 2.0 Domain names in the .com and .net domains can now be registered with many different competing registrars. Go to http://www.internic.net for detailed information. Domain Name: ALOHAMAMASUNCARE.COM Registrar: NETWORK SOLUTIONS, LLC. Whois Server: whois.networksolutions.com Referral URL: http://www.networksolutions.com/en_US/ Name Server: NS1.WIX.COM Name Server: NS2.WIX.COM Status: ok Updated Date: 14-apr-2014 Creation Date: 12-sep-2013 Expiration Date: 12-sep-2016 >>> Last update of whois database: Tue, 15 Apr 2014 02:25:37 UTC <<< NOTICE: The expiration date displayed in this record is the date the registrar's sponsorship of the domain name registration in the registry is currently set to expire. This date does not necessarily reflect the expiration date of the domain name registrant's agreement with the sponsoring registrar. Users may consult the sponsoring registrar's Whois database to view the registrar's reported date of expiration for this registration. TERMS OF USE: You are not authorized to access or query our Whois database through the use of electronic processes that are high-volume and automated except as reasonably necessary to register domain names or modify existing registrations; the Data in VeriSign Global Registry Services' ("VeriSign") Whois database is provided by VeriSign for information purposes only, and to assist persons in obtaining information about or related to a domain name registration record. VeriSign does not guarantee its accuracy. By submitting a Whois query, you agree to abide by the following terms of use: You agree that you may use this Data only for lawful purposes and that under no circumstances will you use this Data to: (1) allow, enable, or otherwise support the transmission of mass unsolicited, commercial advertising or solicitations via e-mail, telephone, or facsimile; or (2) enable high volume, automated, electronic processes that apply to VeriSign (or its computer systems). The compilation, repackaging, dissemination or other use of this Data is expressly prohibited without the prior written consent of VeriSign. You agree not to use electronic processes that are automated and high-volume to access or query the Whois database except as reasonably necessary to register domain names or modify existing registrations. VeriSign reserves the right to restrict your access to the Whois database in its sole discretion to ensure operational stability. VeriSign may restrict or terminate your access to the Whois database for failure to abide by these terms of use. VeriSign reserves the right to modify these terms at any time. The Registry database contains ONLY .COM, .NET, .EDU domains and Registrars. [Redirected to whois.networksolutions.com] [Querying whois.networksolutions.com]"

     

    Please advise on how I can complete this transfer ASAP.

    Thank You,

    Robin V.

    Alohamamasuncare.com

    • noa Wix Team

      Replied by noa 2 days ago

      Hi Robin,

       

      In order to transfer your domain away from Wix, please follow the guidelines in the link of the "best reply" at the top of this tread.

      Please also see the video in the tutorial.

       

      Let us know if we can further assist.

      Noa - Wix Team
    • alohamamasuncare

      Replied by alohamamasuncare Yesterday

      Yeah,

         I already did all that.  When I went to transfer the domain and enter the code, i get a problem.  Bluehost says that you are blocking their IP from retrieving the WHOis ID information. Please whitelist their IP.  I can't believe that I send you this detailed error message that shows I have already done all the WIX reccomended transfer steps and obviously initiated the transfer and you give me a replay saying "look at our top reply".  That is the worst tech support ever.  Did you even read my question?

       

      HERE IS THE PROBLEM (PLEASE READ THIS TIME):

      "The domain alohamamasuncare.com is ready for transfer, but we are unable to obtain information from the whois server. TryPROBE to see the live data. If the administrative contact information looks clear to you, then contact customer support immediately to investigate the problem, otherwise contact the Current Registrar to have the problem repaired.

      The following is the whois that we have on file. If this does not look correct, it is possible that your current registrar (Network Solutions, LLC) is blocking our registrar IP 74.220.199.18. In this case, please contact them and ask them to whitelist our IP address."

      Can you do that?

       

      please advise ASAP.

    • Barrios Wix Team

      Replied by Barrios Yesterday

      Hi,

       

      We apologize for the inconvenience you are experiencing 

      Please note that we are currently looking into the issue and will get back to you 

      as soon as possible.

       

      Thank you for your patience and understanding. 

  • bizad3

    Replied by bizad3 3 days ago

    This is absolutely frustrating I don't see my domain in domain manager and I have been trying to transfer my domain for a whole month. What do you I need to do????

    • bizad3

      Replied by bizad3 3 days ago

      I registered the domain pop-smart.com with you guys in January : / 

    • Leah Wix Team

      Replied by Leah 3 days ago

      Hello,

       

      Please note that this domain is under a different account. For access details, please contact us at billing@wix.com with the domain name, your full name, billing address and the last four digits of the credit card.

      Sincerely, Leah Wix Team
  • pavelpichle3

    Replied by pavelpichle3 3 days ago

    Hello, I bought the domain is www.vysocina cr-paintabll.cz, I need my site http://pavelpichle3.wix.com/paintballbystrice converted to a domain, can you do this for me, I do not understand it...


    informtaion:

    IP. 81.95.96.29

    SOA záznam
    Parametr    Hodnota
    Jméno    vysocina-paintball.cz
    TTL    86400
    Primární nameserver    alfa.ns.active24.cz.
    Kontaktní e-mail    hostmaster.active24.cz.
    Serial - Seriové číslo    2013061301
    Refresh - Interval obnovy    10800 (3h 0m 0s)
    Retry - Interval opakování    1800 (30m 0s)
    Expire - Interval ukončení platnosti    1209600 (14d 0h 0m 0s)
    TTL pro negativní cachování    3600 (1h 0m 0s)

    • dinamiso Wix Team

      Replied by dinamiso 3 days ago

      Hi,

      Please note: Your domain: vysocina-paintball.czpointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

      Dina-Wix Team.

  • radioletoubib

    Replied by radioletoubib April 10, 2014

    I'm trying to transfer the domain bought from Wix to my blog at Blogger.They have send to me a file www.radioletoubib.com.zone .How can I use this in wix ? Need help..

    • Omer Wix Team

      Replied by Omer April 10, 2014

      Hey,

       

      It is not possible to upload that file and uploading a file is not required when transferring a domain to a new host.

       

      In order to transfer a domain to a new host you need to provide the host with the transfer code. I am not sure what blogger are asking to upload a file for but its not a feature we offer in Wix.

  • lauanderton

    Replied by lauanderton April 9, 2014

    I HAVE BEEN TRYING TO TRANSFER MY DOMAIN AWAY FROM WIX FOR MONTHS AND MONTHS AND MONTHS.

    I HAVE BEEN CONSTANTLY EMAILING YOUR SUPPORT TEAM - YOU TRULY ARE USELESS.

    PLEASE ANSWER MY REQUESTS IMMEDIATELY, I CANNOT BELIEVE HOW BAD YOUR SERVICE IS.  

    I WANT WWW.THEELLES.CO.UK TO BE TRANSFERRED TO GODADDY - THE TAG IS (SURPRISE SURPRISE SURE YOU ALREADY KNOW THIS) "GODADDY"

    PLEASE ACTION THIS IMMEDIATELY

    • Tal Wix Team

      Replied by Tal April 10, 2014

      Hi,

       

      Your domain transfer request was sent.

      We will update you when the transfer is completed.

       

      Have a great day,

      Tal, Wix Team
  • mercyfoods

    Replied by mercyfoods April 9, 2014

    Ref : Transferring my Domain

    Hi there, 

    I want to leave wix.com and transfer and point my domain to Shopify. Can you advise how this can be done? 

     

    Thanks 

     

    Stefan 

    • Maya Wix Team

      Replied by Maya April 9, 2014

      Hi Stefan,

      Please follow the instructions in the best reply above to transfer your domain away from Wix.

       

      Thanks,

       

       

      Maya Support-Team Wix
  • kgbragge

    Replied by kgbragge April 9, 2014

    I transferred our domain away from Wix well over 10 working days ago. Sent the code to our new host and they have done everything that was in your instructions but still they haven't received anything from Wix. How much longer will it take for the transfer to go through. We are losing business as we don't have our web page up and running, only waiting on Wix. Please can you give me a date. domain is www.avonbuilding.net

    Thanks

    Kate

    • Morgana Wix Team

      Replied by Morgana April 9, 2014

      Hi Kate,

       

      it looks like your domain is no longer registered with Wix. Simply go to your Account > Manage Premium > Domain tab > click the red cross next to your domain. 

       

      Cheers,

      Morgana Wix Team

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