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Nicole Wix Team Wix Team

*This feature has not yet been released to all users.* 
 

You can currently only transfer domains with the following extensions: .com, .org, .net, .biz, .info, .co, .tv, .guru, .email, .expert.

 

You can transfer your domain from another registrar to your Wix account. To transfer your domain, please verify that at least 60 days have passed since you registered or last transferred your domain and make sure that your domain is unlocked.

For more information please click here.

After a domain transfer is successful, your computer/browser might still be directed to the old site when you try to access the domain.

This normally resolves itself after several days depending on the router/browser settings but in order to fix this immediately you should clear your browsers cache and flush the DNS.

 

Note: Transferring your domain to Wix is not the same as connecting your domain to your Wix site. If you would like to keep your domain with your current domain host, but connect the domain to your Wix site, please click here to learn more.

Thanks, Nicole,

Replies(472 replies total)

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  • amandavincent01

    Replied by amandavincent01 2 days ago

    trasnferring domain

    Purchased my domain through Flavors.me and would like to transfer.  Would you please outline the steps needed.

    • Ben Wix Team

      Replied by Ben 2 days ago

      Hi,

       

      Please be aware that I have merged your post to the main thread concerning this subject. Please see the best reply above, and let us know if you require any further assistance.

       

      Ben

      Wix Support

  • marinagerner

    Replied by marinagerner 3 days ago

    Hello,

    I am trying to transfer my domain which ends in .com (purchased through wordpress) to wix, but every time the window for the authorization code opens the site crashes. I have the authorization code and I've tried several times to submit it but it keeps crashing. I upgraded so that I could transfer the domain, without my original domain there is no point me upgrading or using wix. I have tried to schedule a call but it doesn't verify my number for some reason.

    What do I do next? I'd appreciate your help.

    Thanks,

    Marina

     

     

    • Etti Wix Team

      Replied by Etti 3 days ago

      Hi Marina,

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict. Please clear your browser's cache and cookies of "Everything". You can find step-by-step instructions here.

       

      Try using other browsers to open Wix. Recommended browsers include Google Chrome, Mozilla Firefox, Internet Explorer (version 9 and above), ans Safari. 

       

      You can call 1-800-6000-WIX (949) to contact a live agent without having to schedule in advance (Callers outside the US can call 415-639-9034).
      Please note that wait times will be longer for direct calls than scheduled calls and that you must cancel any pending scheduled calls (either online or through the phone) to get through to a live agent when you call the above numbers.

       

      Let us know if the problem persists.

    • marinagerner

      Replied by marinagerner 2 days ago

      Thank you Etti! That problem has been solved. Now, I wonder why it is asking me to pay for both domain registration and privacy protection, even though I've already paid for both when I initially bought the domain through wordpress? How can I avoid paying twice? I appreciate your help, thank you, Marina

    • Eileen Wix Team

      Replied by Eileen 2 days ago

      Hey Marina

      transferring a domain to Wix requires creating a subscription in Wix- however, your existing subscription period will be added to the subscription you purchase from Wix (so for instance, if you have 10 months to go on your existing subscription and purchase a year from Wix- then your subscription will be set to renew in 22 months).

      Please let us know if you need any further assistance, we are here to help! 

      Eileen, Wix Team.
  • hanz15

    Replied by hanz15 July 25, 2014

    Hi Team

    We transferred our domain about a week ago and I'm still not able to access it?

    • Niv Wix Team

      Replied by Niv July 25, 2014

      Hi,

      Thank you for contacting Wix support.

      To avoid confusions and further assist you, have you confirmed the domain transfer request through the confirmation email sent?

       

      Thank you for your cooperation, 

      Niv, Wix Support
    • hanz15

      Replied by hanz15 3 days ago

      Hi Niv

      We haven't received the confirmation email. Its has now been more than the suggested 7 working days.

    • Barrios Wix Team

      Replied by Barrios 3 days ago

      Hi,

       


      Thank you for contacting the Wix support team.

      Your domain appears in your domain list with the status Pending Verification.

       

      Note that during this process a few important emails will be sent to the email address that you had indicated when signing up with your old registrar. 

       

      It may take up to 24 hours for Wix to verify your domain transfer.

       

      After Wix verifies your transfer, you will get an email from your current registrar approving your transfer request. Your domain status will then change to Pending Registry Approval

       

      Verify that the email address for the domain admin/registrant is your own email address, as we will send a confirmation email to that address once the transfer is initiated. This email will expire after 5 days, so we recommend that you confirm the domain transfer as soon as possible.You can check your domain admin/registrant e-mail address(es) via the WHOIS database here.

       

      You'll receive an email from support@wix.com, asking you to confirm your transfer request. The subject of the email is "DOMAIN NAME TRANSFER - Initial Authorization for Registrar". You must open this email (check your spam folder) and click Confirm within 5 days after the transfer request. If you do not confirm the email, the transfer process cannot be completed.

       

      It may take up to seven days for the Registry to approve your transfer.

       

      ​For more information about transferring your domain to Wix please click here.

       

      Should your domain transfer fail, do not worry! please follow the instructions here.

       

      Feel free to contact us with any questions you may have.

      Many thanks, Barrios
  • jeanstora

    Replied by jeanstora July 25, 2014

    Hi,

    I am planning on signing up with wix and I will register a domain.com with Wix as well.

    Now... I also want to register a domani.com.au with an other register but I would like to know if I can park my domain.com.au on wix so that people typing domain.com.au can be directed to domain.com ?

    Let me know if you allow  parked domain s on host plans.

    Cheers.

    Jean

     

    • dinamiso Wix Team

      Replied by dinamiso July 25, 2014

      Hi Jean,

      You can redirect a second domain to your main Wix domain.

      You will need to point the domain to Wix name servers, and add the domain via your Wix account.

       

      You can connect up to three domain names (URLs) to one Wix site through the Wix domain manager.

       

      In order to connect an secondary domain to your current domain, please make sure to add the new domain to your account as well (use the already have a domain link). Once both domains are listed in your domain manager, please follow these instructions:
       

      Step 1: Decide which domain address is your primary one ( www.exampledomain.com).  The other domain address ( www.exampledomain2.com) will be your secondary.

      Step 2: Connect your primary domain to your Wix site.

      Step 3: Once you have connected your primary domain to your Wix site, from the top menu, hover over Subscriptions > click Domains > next to your secondary domain, click Manage.

      From Domain Summary, under Domain Connects To, click Change >  from the pop-up window, select To another domain name > choose your primary domain from the drop down menu > click Save.

       

      Your domain name is now redirected! You will be able to see this under the Domain Summary. Please make sure you click the Check Connection button in the Domain Summary section to verify that the connection was successful.

       

       

      Dina-Wix Team.

  • lapming

    Replied by lapming July 24, 2014

    Hi, I just want to ask a stupid question that I couldn't figure out in the Help Centre. I have a domain name www.dachef.hk from HKDNR and I created a website under wix. If I want the visitors to visit the website www.dachef.hk without redirecting to the website under wix (cos I don't prefer the appointed website address by wix), what should I do? Transfer the domain to wix or connect the domain name to wix? I am confused between the two.

    • rony Wix Team

      Replied by rony July 24, 2014

      Hi, 

      Thanks for contacting Wix Support.

      If i understand you correctly, you don't want to connect your domain to your Wix Site.

      Then, you do not need to connect neither transfer your domain to Wix.

      In case of further questions, please contact us again. 

      Rony WixTeam
  • hartmansusan4

    Replied by hartmansusan4 July 23, 2014

    I have been waiting for a registry approval for over a week - I am not sure what I should do to expedite this process. Where can I get someone to help with this issue?

    • Or Y Wix Team

      Replied by Or Y July 24, 2014

      Hello,

       

      Please make sure you have pushed "confirm" in the mail that was sent to you about the domain transfer.

      Your registry approval is still pending. Please hold until the 7-business-day period is over.

       

      You can keep track of the process anytime at Subscriptions > Domains.

      All the best, Or
    • hartmansusan4

      Replied by hartmansusan4 July 24, 2014

      I am not sure what email you mean - who should I have gotten an email from? when?

    • Ritti Wix Team

      Replied by Ritti July 24, 2014

      Hi,

      I can see that the admin email specified it .

      You'll receive an email from support@wix.com, asking you to confirm your transfer request. The subject of the email is "DOMAIN NAME TRANSFER - Initial Authorization for Registrar". You must open this email (check your spam folder) and click Confirm within 5 days after the transfer request. If you do not confirm the email, the transfer process cannot be completed.

      It may take up to seven days for the Registry to approve your transfer.

      Best, Ritti
    • hartmansusan4

      Replied by hartmansusan4 July 24, 2014

      I finally found the email - but now the email expired.  Can it be sent again please.

       

    • Or Wix Team

      Replied by Or July 24, 2014

      Hi,

       

      In order to receive this email message again, please repeat the process as this email is generated automatically. 

       

      If you need to be reminded of the steps that have to be taken in order to transfer the domain, please click here.

       

      Please let us know should you require further assistance.

      Kind regards, Or - Wix support team.
    • hartmansusan4

      Replied by hartmansusan4 July 25, 2014

      I tried to repeat the process and got - Domain transfer request already exist at your Wix account.  

    • Marina Wix Team

      Replied by Marina July 25, 2014

      Hi hartmansusan4,

      I can see that the transfer process had failed, this means that you should now be able to repeat the process. 

       

      The reason you were unable to repeat the process previously was due to the fact that the transfer hadn't failed yet. 

      Please try again now and let us know whether the issue persists. 

       

      Thanks for contacting Wix and for your cooperation!

  • joelavendano6

    Replied by joelavendano6 July 22, 2014

    transfer domain and hosting from another vendor and owner to wix and under my name

    hello,

    i will be transferring the domain name and hosting from another vendor to wix.

    i have created a free account and will upgrade to a premium account as soon as i know everything will work.

    the previous owner of the site has just renewed the hostname to expire: 07-15-2015.

    he has given me the EPP code.

    am i able to transfer the domain name to wix and then link to my site after transferring???

    thank you.

    joel

     

    • Dima Wix Team

      Replied by Dima July 22, 2014

      Hi Joel,

      I merged your message to the general thread concerning this issue. Please take a look at the best reply above and let us know should you have any further questions.

      Cheers,

      Dima -Wix support team-
  • sustenarq

    Replied by sustenarq July 22, 2014

    I have built a site on Wix.com. Please connect my domain to their name servers- NS1.WIX.COM (IP address 216.139.213.90) and NS2.WIX.COM (IP address 95.211.144.195).

    • AlonH Wix Team

      Replied by AlonH July 22, 2014

      Hi, 

       

      If you wish to connect your domain to your Wix site via nameservers, please send this message to your current host. It may take up to 72 hours for the change to take effect.

       

       

      Don't hesitate to contact us if you need further assistance. 

  • hostellaconcepciob

    Replied by hostellaconcepciob July 18, 2014

    Hi, I have transferred my existing domain from Godaddy to Wix. I did this thinking i was connecting the domain to my Wix site and paid the transfer fee. The site is still not connected to my domain and from reading all the help topics i have realised that transferring the domain is not the same as connecting it. It would seem that in order to connect it i have to pay a premium subscription, which i don't want to do. Please help, i have found this very misleading. Can i cancel the transfer and get a refund, because

    1. i do not want to change the ownership of the domain name.

    2. i do not want to pay a monthly subscription to connect the domain name.

    Thanks for you help.

    • Kosta Wix Team

      Replied by Kosta July 18, 2014

      Hey,

       

      First, Please note that connecting your own domain to your Wix site indeed requires a premium plan, no matter if the domain hosted by Wix or elsewhere.

       

      If you refer to your hostellaconcepcio.com domain, please note it was already transferred to Wix, and cannot be canceled.

      If you wish you can transfer the domain away from Wix.

       

      Let us know if you have any questions.

      Kosta, Customer Solutions.
  • geeblackmore

    Replied by geeblackmore July 18, 2014

    Hi there,

    So I have a domain that is .co.nz from reading all the info on your site I cannot transfer this kind of domain to wix.  Can I still get my wix website online somehow using my current domain host provider?

    • Or Wix Team

      Replied by Or July 18, 2014

      Yes!

      To connect your site to a domain please visit our Domain Portal or view the video below. The connection may take up to 72 hours to take effect.

      Check out this video for instructions:

      Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.

      Kind regards, Or - Wix support team.

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