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wix Wix Team

To transfer a domain purchased through Wix to a different account: Sign in to your Wix account > from the top menu, click Subscriptions > click Domains > next to the relevant domain, click Manage.

Under Domain Summary, click the Advanced tab > on the right, click Transfer to a different Wix account > follow the instructions in the pop-up window.
 

For further instructions on transferring your Wix domain to another Wix account, click here.

Replies(116 replies total)

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  • lisaemilie90

    Replied by lisaemilie90 May 7, 2014

    I need my domain back :)

    I have purchased a domain once before and is pretty sure it was through wix! Now Ive upgraded my account to premium and would like to use the old domain. But it just says that it is already taken... I don't know why my old site is gone, and my domain is no longer available? Is there any way you can check who is connected to the domain I'm looking for? If it is actually me I would like to find a way to start using it again. I think the purchase for this particular domain has expired a long time ago, but when I have upgraded again, I should be able to use it again? Should I not? 

    Best regards. 

    fillyfjonka

    • Maya Wix Team

      Replied by Maya May 7, 2014

      Hi fillyfjonka,

      I assume you refer to the domain fillyfjonka.com

      Please note that you have two accounts. The domain is located in the account 

      registered with fillyfjonka@gmail.com if you wish to use the domain within the other account, please follow the instructions above to transfer a Wix domain to another account.

       

      Thanks,

       

       

      Maya Support-Team Wix
  • jyproducer

    Replied by jyproducer May 4, 2014

    domain transfer

    Hello

    I have an Wix account and developed sites in Wix(jyproducer.com) and I bought domain address from the godaddy.com.

    I created another sites in my same Wix account and I would like to transfer to my new sites.

    I don't know how to do this.

    Please let me know.

    Thank you.

    Junghun Yang

    347-350-3042

    • Ritti Wix Team

      Replied by Ritti May 4, 2014

      Hi!

      Please follow the steps as provided in the best reply (in blue). Please let us know if you have additional questions.

      Best, Ritti
    • jyproducer

      Replied by jyproducer May 4, 2014

      Hello, Thank you for the response. 

      My new Wix site is not premium, and is that the reason doesn't show up? because I don't want to pay extra money since I already have a month plan.

      It only shows my current site. 

    • AlonH Wix Team

      Replied by AlonH May 4, 2014

      Hi, 

       

      The premium plan is related to a specific site (no to an account). If you want to add a domain to a new site, you have to buy another premium plan. 

       

      To upgrade your document, please go to My Account > roll over the document > click Upgrade. You can find a video tutorial about how to upgrade and about Manage Premium here.

      Make sure that you purchase a package that allows connecting your own domain!

       

      Best regards. 

  • jesuschristprisonmin

    Replied by jesuschristprisonmin April 17, 2014

    I need to transfer an domain from one wix account to another one however the account I need to transfer from is not showing the transfer to another account. HELP

    • Tom Wix Team

      Replied by Tom April 18, 2014

      Please note that the domain in your account was not purchased through Wix.

      If you'd like to use this domain in a different account, there is no need to transfer it. What you need to do is simply delete the domain from the account it's currently in and then add it to the other account. 

       

      To delete a domain name within your Wix account:
       
      1) Please go into the Wix Domain Manager (My Account > Manage Premium > Domains)
      2) Remove the domain by clicking the red X

       

       

      If you require any further assistance in the future please don't hesitate to contact us again.

  • agapebridal

    Replied by agapebridal April 6, 2014

    Hello,

        If I have a WIX website and I want to start fresh with a new one (editing the exsisting one is not working)

    How do I get my domain transferred to the new website?  Do I have to pay again??

    Thanks

    • Eyal Wix Team

      Replied by Eyal April 6, 2014

      Hey agapebridal,

       

      You won't need to pay again. All you need to do is transfer the premium status from your old site to the new one, then reconnect your domain! 

       

      To move your premium status to another Wix site, simply click on "Packages" on the top bar on your "My Account" tab -> Click on "Transfer" under "Wix Site" -> choose the site you want the premium status to be transferred to.

       

      Please note that you will have to attach your domain to your updated site. You can do it via the Domain Manager when clicking on "Domains" on the top bar on your "My Account" tab -> Click "Manage" next to your domain -> Click "Change" next to "Wix Site" and choose the relevant site.
       

      You can find more information about premium packages here.
      You can find a video tutorial about managing your premium account here.
       

      For the Wix Premium Learning Center, click here.

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • jireh70

    Replied by jireh70 March 31, 2014

    I need to transfer a domain from my account to a clients account.  I previously connected the domain under a WIX template but the client decided to go with another template and takeover the site himself.  I need help to make the transfer work for hi as soon as possible.

    • shayb7 Wix Team

      Replied by shayb7 March 31, 2014

      Hey,

       

      I can see that there are no Wix domains under your account, please note that the instructions in the Best Reply above are relevant only to Wix domains.

       

      To add one of your connected domains to your client's account you will first need to remove the domain from your account. To do so please go into the Wix Domain Manager (My Account > Manage Premium > Domains) and remove the domain by clicking the red X next to it.

       

      Once your domain is removed, ask your client to add the new domain by clicking 'Already have a domain?' from the domain manager under his account and to follow the instructions. Please note that your client will be able to connect the domain to his site only if his Wix site is upgraded as using a domain with a Wix site is a premium feature. For information about our premium packages, click here.

       

      If you need any further assistance, please let us know.

    • jireh70

      Replied by jireh70 April 3, 2014

      We now have the salesvelocitypartners.com under our account after e renewed the payment method.  I still need to transfer this to another WIX account.  when I try to do this from my clients account I receive a message that says this domain is in use. How can this be remedied?

    • dinamiso Wix Team

      Replied by dinamiso April 3, 2014

      Hi,

      In order to be able to transfer this domain name to a different Wix account, you will need to remove this domain first from your Wix account.

      Please follow the instructions below which Shayb7 sent you.

      Dina-Wix Team.

  • BIGMAMACLOTHING

    Replied by BIGMAMACLOTHING March 25, 2014

    I need to SPEAK with someone about my account ASAP!!!  I am trying to transfer my domain to networks solution.  They had me process a form to transfer my account from wholesale to retail, which I did.  Now the are advising me to contact you because they are unable to validate any of my WHOISIT information.  Please help me!!!!

    • Rosse Wix Team

      Replied by Rosse March 25, 2014

      Hello, 

       

      You gave them the transfer code you received to your email registered in the domain? 

      That should start the process. however your domain has only 10 days before the expiration date, it should have a min. of 15 days prior the expiration date so the transfer will work, the process itself can last up to 2 weeks. Please renew the domain, and then start the transfer again. 

      Your contact information is public, it should not be any problem with your whois information, 

       

       

      Kind Regards, 

       

      Rosse Wix Team!
  • mollyshuang

    Replied by mollyshuang March 19, 2014

    I've used another wix account to access and buy the domain with my account email address. now my account is still showed no domain name registered. nor do I have the website editing works that the other account has done be shown on the registered domain name. how can I transfer the previous works to this registered domain site?

    • Dean Wix Team

      Replied by Dean March 19, 2014

      Hey,

       

      You can transfer the site to this account or transfer the domain to the other account.

      What is the other account?

      We can help you transfer your work.

      Please just note that you cannot transfer premium plans from one account to another.

       

      You can easily transfer a Wix site, This process will create a copy in the other account.
       

      1. Go to "My Account" -> click on "Manage & Edit Site" next to the relevant site.
      2. Under "Site Actions" on the right side, click on "More" -> "Transfer Site".
      3. Add all relevant information and follow the steps.
       

      You can also follow instructions here and check out the video below.
       

      You can also transfer domains purchased by Wix to another account. Click here for information.

       

      P.S. If you want to use your own domain e.g. www.myname.com, please check out our premium upgrade options here.


       

      All the best, Dean - Wix Team
  • sal8636

    Replied by sal8636 March 15, 2014

    A wix website was transfered to my wix account but i am getting the error: Sorry, this domain name is used by another Wix user; However, the domain is transfered and I can update it.  

    Please advise.

    • Ritti Wix Team

      Replied by Ritti March 16, 2014

      Hi,

      The domain in question is probably used by another account still and has to be disconnected in order to be used with your account.

      Please let us know what the domain in question is , so we can see if it is active or not. Preferably, ask the other account owner to disconnect the domain by going to "manage premium"> domains> click on the red X to disconnect the domain.

      Please let us know if you need further help.

      Best, Ritti
  • thewoodlandsweb

    Replied by thewoodlandsweb March 11, 2014

    Does the  personn who I am transferring the domain to need to have six account before I send the transfer request?

    I don't know if I should just transfer domain and website design to a user before him having six..

    • Maya Wix Team

      Replied by Maya March 12, 2014

      Hi  thewoodlandsweb,

      In order to transfer a domain to Wix you have to have an account to transfer the domain into.

       

      Thanks,

       

       

      Maya Support-Team Wix
  • c68576

    Replied by c68576 March 11, 2014

    Why can't I find the Advanced TAB.... we are trying to move www.udglbt.org to another Wix account

    • c68576

      Replied by c68576 March 11, 2014

      The advanced tab does NOT appear

       

    • dinamiso Wix Team

      Replied by dinamiso March 11, 2014

      Hi,

      You can't find the 'Advanced ' tab as the domain : udglbt.org  was not purchased through Wix.

      You can transfer this domain to a different Wix account but this is a different process.

      First, you will need to remove this domain from the current Wix account and then add this domain again under the new Wix account.

       

      To delete the domain name:

      Please go to manage premium -> Click on the domains tab -> net to the domain click on the red X.

       

      To add the domain to a different account:

      Please go to manage premium -> click on the domains tab -> click on ' Already have a domain ' -> follow the instructions to add the domain name.

      To connect your site to a domain please visit our Domain Portal

      Dina-Wix Team.

       

       

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