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wix Wix Team

To transfer a domain purchased through Wix to a different account: Sign in to your Wix account > from the top menu, click Subscriptions > click Domains > next to the relevant domain, click Manage.

Under Domain Summary, click the Advanced tab > on the right, click Transfer to a different Wix account > follow the instructions in the pop-up window.
 

For further instructions on transferring your Wix domain to another Wix account, click here.

Replies(119 replies total)

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  • compacthaus

    Replied by compacthaus July 8, 2014

    how do you remove an associated email account so that I can transfer the domain to a different Wix account.

    moving from Djunk2 to compacthaus

    "At this time, domains that have an associated email account cannot be transferred to a different Wix account."

    • Dean Wix Team

      Replied by Dean July 8, 2014

      Hey,

       

      In order to transfer a domain from one account to the other you just need to remove it from the "old" account first.

       

      Once you do that you won't get this error message.

       

      To delete a domain name: Sign in to your Wix account > hover over Subscriptions > click Domains > next to the relevant domain, click the red X.
       
      Once you have deleted the domain, you can replace it by adding a new one.
      To add a new domain: Click Use a Domain You Already Own > choose Connect your domain to Wix but keep your current registrar or Transfer your domain to Wix from a different registrar > follow the instructions provided.
       
      Note: Only domains that were not purchased from Wix.com can be deleted or replaced.

       

      Let us know if you need additional assistance.

      All the best, Dean - Wix Team
    • Dean Wix Team

      Replied by Dean July 8, 2014

      Hello,

       

      I am sorry for the confusion,

       

      Its not possible to transfer a domain that has a linked Google Apps mailbox service. In order to transfer a domain with a Google Apps account attached to it, you will first need to cancel the Google Apps account (if you have a monthly plan) or migrate the Google Apps account to be managed by Google and cancel the service on our end.   

       

      However I can see you've already cancelled the Google Apps service, once the Google Apps service is canceled ( July 17th ), you will be able to transfer the domain to another Wix account.

      All the best, Dean - Wix Team
  • djunk2

    Replied by djunk2 July 8, 2014

    how do you remove an associated email account so that I can transfer the domain to a different Wix account.

     

    "At this time, domains that have an associated email account cannot be transferred to a different Wix account."

    • Dean Wix Team

      Replied by Dean July 8, 2014

      Hello,

       

      In order to transfer a domain from one account to the other you just need to remove it from the "old" account first.

       

      Once you do that you won't get this error message.

       

      To delete a domain name: Sign in to your Wix account > hover over Subscriptions > click Domains > next to the relevant domain, click the red X.
       
      Once you have deleted the domain, you can replace it by adding a new one.
      To add a new domain: Click Use a Domain You Already Own > choose Connect your domain to Wix but keep your current registrar or Transfer your domain to Wix from a different registrar > follow the instructions provided.
       
      Note: Only domains that were not purchased from Wix.com can be deleted or replaced.

       

      Let us know if you need additional assistance.

      All the best, Dean - Wix Team
    • Dean Wix Team

      Replied by Dean July 8, 2014

      Hello,

       

      I am sorry for the confusion here,

       

      Once the Google Apps service is canceled, you will be able to transfer the domain to another Wix account.

       

      Let us know if you need additional assistance.

      All the best, Dean - Wix Team
  • scgilmore32

    Replied by scgilmore32 July 8, 2014

    I want to transfer drgertrudestacks.net to the shalomfellowshipministry account.  I did the transaction on my account scgilmore32@gmail.com but it is the domain for shalomfellowshipminstry@gmail.com in which the domain belongs to.  And it has not allowed my to transfer the domain to the rightful owners.

    • Tal Wix Team

      Replied by Tal July 8, 2014

      Hi scgilmore32,

       

      Thank you for contacting Wix support team.

      Please notice that shalomfellowshipminstry@gmail.com is not associated with any Wix account.

      Please contact the account owner and ask him for his Wix account registered email address.

       

      Please inform us whether you need any further assistance,

      Tal, Wix Team
  • fabricegermain001

    Replied by fabricegermain001 July 7, 2014

    Hi guys,

     

    I am trying to transfer my wix domain to another user but the links to transfer are not in the domain summary.

     

    Anyway you could help me out with this?

     

    Thanks

    Fabrice

    • Ira Bel Wix Team

      Replied by Ira Bel July 7, 2014

      Hello,

       

      Please elaborate: which of the domains are you trying to transfer?

       

      Thank you, we are awaiting your reply.

  • guyheyman

    Replied by guyheyman June 25, 2014

    Hi,

    I just followed the instructions above, ie

    "To transfer a domain purchased through Wix to a different account: Sign in to your Wix account > from the top menu, click Subscriptions > click Domains > next to the relevant domain, clickManage.

    Under Domain Summary, click the Advanced tab > on the right, click Transfer to a different Wix account > follow the instructions in the pop-up window."
     

    But when I get to the point where there should be a "Transfer to a different Wix account" box, it is not there?

    What is going on? How do I do this? I am going to the page you instruct me to go to, so please don't just repeat the instructions. I often find your videos do not represent what I see when I get on the page, but usually I can find what I need. This time it is just not there?

    Thanks

    Guy

    • guyheyman

      Replied by guyheyman June 25, 2014

      I have just realised that this is for domains purchased through Wix. I purchased the domain from crazy domains. Can you please advise on how I do this?

    • Barrios Wix Team

      Replied by Barrios June 25, 2014

      Hi,

       

      You will have to change the pointing your domain to the other site in the other account.

      For more instructions please click here.

       

      We are here should you require further assistance

      Many thanks, Barrios
  • helenlea12

    Replied by helenlea12 June 24, 2014

    Hi,

    What is the way around this issue please? I need to transfer the domain name to my new wix account, however as per your instructions I am unable to do so as I have an email account??

    "Please note that at this time domains that have an associated email account cannot be transferred to a different Wix account."

    • Barrios Wix Team

      Replied by Barrios June 25, 2014

      Hi,

       

      You can transfer your domain but your email will remain in the original purchased account.

      We are here sheould you require further assistance

       

       

      Many thanks, Barrios
    • helenlea12

      Replied by helenlea12 July 7, 2014

      Hi there,

      Yes I would like further assistance to transfer the domain as it is about to be renewed in the old wix account.

      Is there a way to cancel the email address in the old wix account and set up again in my new wix account once the domain is transferred?

      Cheers

    • Barrios Wix Team

      Replied by Barrios July 8, 2014

      Hi,

       

      Yes, this is possible!

      To cancel your Google Apps email account: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > under Manage Premium, click Billing & Payments > under Mailbox Subscriptions, next to the relevant mailbox, click Manage.

      Next to Next Payment, click Cancel > follow the steps provided.

       

      Note: After cancelling an email account subscription, your email account will remain active until the next renewal date.

       

       

       

      Note that after the renewal date, all mailboxes related to the email account will be cancelled and all data in the email account will be deleted with no option for retrieval or restoration of the data.

       

      To learn more about cancelling your email account, click here.

       

       

      We are here should you have further questions!

      Many thanks, Barrios
  • deguzel

    Replied by deguzel June 13, 2014

    hello. i have recently transferred my domain from denizguzel.com to denizguzel.co.uk.

    i have upgraded and purchased another yearly plan. the web site was working just fine. today i tried from another computer and couldnt display my web site. it appears as if i havent paid and upgraded. please check!!!!!!!!!

    • Ella Wix Team

      Replied by Ella June 13, 2014

      Hi,

      Please note that you have not assigned your domain to your premium Wix site.

      To resolve this issue, please go to Subscriptions > Domains > Click Manage (next to the domain) > Click Change (under Domain Connects To) > select your Wix site and then click Save.

      Don't hesitate to contact us again,

      Ella

  • 185668232mail

    Replied by 185668232mail June 6, 2014

    How can I get http://185668232mail.wix.com/home to reflect my domain www.185668232.org? Apparently I can only transfer domain names if I have another email address I'm using Wix with.

    • Eyal Wix Team

      Replied by Eyal June 6, 2014

      Hey 185668232mail,

       

      Please note that I had no issues viewing your site, which leads me to believe that this is a local issue on your end. 

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      If the issue persists, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • dirutradingcompany

    Replied by dirutradingcompany June 1, 2014

    How do I point my wix domain name to another registrar?

    • Noa Wix Team

      Replied by Noa June 1, 2014


      Hi,

       

      You can do this by creating an A record.

       

      An A (address) record is a DNS record that can be used to point your domain name and host names to a static IP address.


      For more information about how to create an A record, click here.

       

      Let us know if we can further assist,

      Noa - Wix Team
  • pmalboeuf

    Replied by pmalboeuf May 27, 2014

    I have done all the different steps and I have an error message saying that the site cannot be transfered to an email account? Someone has a clue???

     

    Thank you

     

    pierre

    • Ritti Wix Team

      Replied by Ritti May 27, 2014

      Hi Pierre,

      Please let us know step by step what you are doing and what you would like to achieve.

      We will be happy to assist you.

      Best, Ritti

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