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wix Wix Team

To transfer a domain purchased through Wix to a different account: Sign in to your Wix account > from the top menu, click Subscriptions > click Domains > next to the relevant domain, click Manage.

Under Domain Summary, click the Advanced tab > on the right, click Transfer to a different Wix account > follow the instructions in the pop-up window.
 

For further instructions on transferring your Wix domain to another Wix account, click here.

Replies(116 replies total)

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  • fabricegermain001

    Replied by fabricegermain001 July 7, 2014

    Hi guys,

     

    I am trying to transfer my wix domain to another user but the links to transfer are not in the domain summary.

     

    Anyway you could help me out with this?

     

    Thanks

    Fabrice

    • Ira Bel Wix Team

      Replied by Ira Bel July 7, 2014

      Hello,

       

      Please elaborate: which of the domains are you trying to transfer?

       

      Thank you, we are awaiting your reply.

  • guyheyman

    Replied by guyheyman June 25, 2014

    Hi,

    I just followed the instructions above, ie

    "To transfer a domain purchased through Wix to a different account: Sign in to your Wix account > from the top menu, click Subscriptions > click Domains > next to the relevant domain, clickManage.

    Under Domain Summary, click the Advanced tab > on the right, click Transfer to a different Wix account > follow the instructions in the pop-up window."
     

    But when I get to the point where there should be a "Transfer to a different Wix account" box, it is not there?

    What is going on? How do I do this? I am going to the page you instruct me to go to, so please don't just repeat the instructions. I often find your videos do not represent what I see when I get on the page, but usually I can find what I need. This time it is just not there?

    Thanks

    Guy

    • guyheyman

      Replied by guyheyman June 25, 2014

      I have just realised that this is for domains purchased through Wix. I purchased the domain from crazy domains. Can you please advise on how I do this?

    • Barrios Wix Team

      Replied by Barrios June 25, 2014

      Hi,

       

      You will have to change the pointing your domain to the other site in the other account.

      For more instructions please click here.

       

      We are here should you require further assistance

      Many thanks, Barrios
  • helenlea12

    Replied by helenlea12 June 24, 2014

    Hi,

    What is the way around this issue please? I need to transfer the domain name to my new wix account, however as per your instructions I am unable to do so as I have an email account??

    "Please note that at this time domains that have an associated email account cannot be transferred to a different Wix account."

    • Barrios Wix Team

      Replied by Barrios June 25, 2014

      Hi,

       

      You can transfer your domain but your email will remain in the original purchased account.

      We are here sheould you require further assistance

       

       

      Many thanks, Barrios
    • helenlea12

      Replied by helenlea12 July 7, 2014

      Hi there,

      Yes I would like further assistance to transfer the domain as it is about to be renewed in the old wix account.

      Is there a way to cancel the email address in the old wix account and set up again in my new wix account once the domain is transferred?

      Cheers

    • Barrios Wix Team

      Replied by Barrios July 8, 2014

      Hi,

       

      Yes, this is possible!

      To cancel your Google Apps email account: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > under Manage Premium, click Billing & Payments > under Mailbox Subscriptions, next to the relevant mailbox, click Manage.

      Next to Next Payment, click Cancel > follow the steps provided.

       

      Note: After cancelling an email account subscription, your email account will remain active until the next renewal date.

       

       

       

      Note that after the renewal date, all mailboxes related to the email account will be cancelled and all data in the email account will be deleted with no option for retrieval or restoration of the data.

       

      To learn more about cancelling your email account, click here.

       

       

      We are here should you have further questions!

      Many thanks, Barrios
  • deguzel

    Replied by deguzel June 13, 2014

    hello. i have recently transferred my domain from denizguzel.com to denizguzel.co.uk.

    i have upgraded and purchased another yearly plan. the web site was working just fine. today i tried from another computer and couldnt display my web site. it appears as if i havent paid and upgraded. please check!!!!!!!!!

    • Ella Wix Team

      Replied by Ella June 13, 2014

      Hi,

      Please note that you have not assigned your domain to your premium Wix site.

      To resolve this issue, please go to Subscriptions > Domains > Click Manage (next to the domain) > Click Change (under Domain Connects To) > select your Wix site and then click Save.

      Don't hesitate to contact us again,

      Ella

  • 185668232mail

    Replied by 185668232mail June 6, 2014

    How can I get http://185668232mail.wix.com/home to reflect my domain www.185668232.org? Apparently I can only transfer domain names if I have another email address I'm using Wix with.

    • Eyal Wix Team

      Replied by Eyal June 6, 2014

      Hey 185668232mail,

       

      Please note that I had no issues viewing your site, which leads me to believe that this is a local issue on your end. 

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      If the issue persists, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • dirutradingcompany

    Replied by dirutradingcompany June 1, 2014

    How do I point my wix domain name to another registrar?

    • Noa Wix Team

      Replied by Noa June 1, 2014


      Hi,

       

      You can do this by creating an A record.

       

      An A (address) record is a DNS record that can be used to point your domain name and host names to a static IP address.


      For more information about how to create an A record, click here.

       

      Let us know if we can further assist,

      Noa - Wix Team
  • pmalboeuf

    Replied by pmalboeuf May 27, 2014

    I have done all the different steps and I have an error message saying that the site cannot be transfered to an email account? Someone has a clue???

     

    Thank you

     

    pierre

    • Ritti Wix Team

      Replied by Ritti May 27, 2014

      Hi Pierre,

      Please let us know step by step what you are doing and what you would like to achieve.

      We will be happy to assist you.

      Best, Ritti
  • tashisni

    Replied by tashisni May 21, 2014

    the "Transfer to a different Wix account" cannot be found anymore under the advanced tab. I need to transfer my espaciodzogchen.org domain to my tashisni wix account.

    • AlonH Wix Team

      Replied by AlonH May 21, 2014

      Hi, 

       

      Please note that your domain name is currently in a "redemption period." During this period, all WHOIS information is erased. It usually takes about 30-35 days for the domain name to be released after it is deleted for nonpayment.

       

      Please be aware that you are able to reactivate and renew the domain registration, through the payment of an additional fee. The cost of reactivation during this period is $250.

       

      Alternatively, you can wait until the domain name is released, and available to the general public (please note the risk that someone else could secure the domain name).

       

      You can read more about the redemption period here.

       

      Best regards. 

  • RoshgoldInvestment

    Replied by RoshgoldInvestment May 13, 2014

    My current wix account is Roshgold Invest. Under it I have 2 websites. The old website that was being used by the company is www.roshgold.co.za. I would like to keep that domain but when i am trying to transfer the domain to my new website(which is upgraded to premium) it is saying that the domain is invalid. How do I go about doing this WITHOUT changing to a .COM as I would like to stay a .CO.ZA

    • Ritti Wix Team

      Replied by Ritti May 13, 2014

      Hi,

      Just to be clear: You want to connect your domain to your html site "roshgold"? If so, there should not be a problem. You can either confirm and we will do it for you, or follow the instructions again.

      Best, Ritti
  • RoshgoldInvestment

    Replied by RoshgoldInvestment May 12, 2014

    Hi 

    I currently have 2 websites on my wix account. My old wix account is www.roshgold.co.za and i have upgraded the combo account to premium. I would like to keep my old domain (www.roshgold.co.za) however cannot change it because the premium domain is .com

    • Hércules Wix Team

      Replied by Hércules May 12, 2014

      Hi,

       

      I´m afraid I did not understand your question very well. If you want to transfer the domain from one site to another in the same Wix account, so you have to transfer the Premium Plan first.

       

      An answer to this topic can be found in Can I switch my Premium Upgrade to another Wix site ? (including Flash to HTML and vice versa)

       

      If you have another Wix account, please provide us its details in order for us to check the options.

       

      Best Regards,

      Hércules
    • RoshgoldInvestment

      Replied by RoshgoldInvestment May 13, 2014

      My current wix account is Roshgold Invest. Under it I have 2 websites. The old website that was being used by the company is www.roshgold.co.za. I would like to keep that domain but when i am trying to transfer the domain to my new website(which is upgraded to premium) it is saying that the domain is invalid. How do I go about doing this WITHOUT changing to a .COM as I would like to stay a .CO.ZA

    • Kosta Wix Team

      Replied by Kosta May 13, 2014

      Hi,

       

      I have re-connected your domain to your HTML5 website. Enjoy your Wix! 

       

      Let us know if have have any other questions.

      Kosta, Customer Solutions.

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