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wix Wix Team

To transfer a domain purchased through Wix to a different account: Sign in to your Wix account > from the top menu, click Subscriptions > click Domains > next to the relevant domain, click Manage.

Under Domain Summary, click the Advanced tab > on the right, click Transfer to a different Wix account > follow the instructions in the pop-up window.
 

For further instructions on transferring your Wix domain to another Wix account, click here.

Replies(115 replies total)

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  • salvad63

    Replied by salvad63 9 hours ago

    Hi Team,

    I'm just in need to get authorisation from you to activate my domain.

    its indicating at the moment that it will take up to 7 days for this tramper to can you please advice me on how I can speedy up the process to get it process to reactivate my website.

  • thepamperparlor

    Replied by thepamperparlor 5 days ago

    HELP!! I have created a new website with WIX (my current website is also with WIX) and I want to change the domain from my old one to the new one. How do I do this? I have followed the instructions, however, when I go to choose a different website, the old one is the only one that it is allowing me to pick from :(

    • Nati Wix Team

      Replied by Nati 5 days ago

      Hi thepamperparlor,

       

      Thank you for contacting Wix.

       

      In order to connect the domain to a different site on your account, you must assign a premium package to the referred site.

       

      To switch your premium plan to another Wix site: Sign in to your Wix account > hover over Subscriptions > click Premium Plans > under the relevant plan, click Transfer > select the new site > click OK.

       

      Note: Make sure to assign your domain to your updated site. After transferring your plan, under Manage Premium, click Domains > next to the relevant domain, click Manage.

      Under Domain Connects To, click Change > select the relevant site > click Save.

       

      For more information about transferring your plan to another site, click here.

       

      We are here should you require any further assistance.

      Best Regards, Nati - Wix Support Team
  • jtuckermktg

    Replied by jtuckermktg 5 days ago

    Hi, I set up a website under my own Wix account for a client, and he would like to have access to it as well. I transferred the site to his Wix account, but it didn't transfer over the premium plan/domain (so that he would be able to make changes as well). Is there a way for both of us to have access to the site so that we can both make changes as need (published to the same domain) without him having to go through my account? I have other sites under my account as well, so I would prefer not to give him my log in information.The premium plan is under my account. Is there a way to do is? 

    Thank you. 

    • Nati Wix Team

      Replied by Nati 5 days ago

      Hi jtuckermktg,

       

      Thank you for contacting us regarding this matter.

       

      Unfortunately, the only option to allow another person to edit a site, is by using the same Wix login details.

       

      Moreover, editing your site is possible only on one computer at a time. When one person finishes editing your site, he should log out. Then another person can log in to start editing your site on a different computer. Please make sure that two people don't enter your Editor at the same time.


      For information about Copyrights, Terms & Conditions and Security click here.
      You can vote for the feature which enables multiple users to edit a single site in this thread.

      To read about our feature updates, please click here.

       

      As per the premium plans, I am afraid that currently it is not possible to transfer a premium plan from one Wix account to another. Instead, you will need to cancel your current premium plan and repurchase it in your new account.

       

      We are here should you need any further assistance.

      Best Regards, Nati - Wix Support Team
  • federicoa

    Replied by federicoa 5 days ago

    i am trying to transfer a domain to another wix account but under domain summary-advanced there is no option on the right that says transfer to another wix account

    • Yotam Wix Team

      Replied by Yotam 5 days ago

      Hi federicoa,

      Please note that you may only transfer a Wix domain this way.

      For example, your domain grupo-rba.com is not a Wix domain.

      In order to transfer a domain that is not hosted with Wix you'll need to remove it from your account and add it to your new account.

       

      Please don't hesitate to contact us for more information

       

      Yotam Wix Team
  • saraiarcana

    Replied by saraiarcana July 10, 2014

    Hi Dean,

    I could not replied directly to your answer, i guess i have to add another topic post reply.

    My domain is www.adscreativeconcepts.com

    please take a closer look and if so have one of the wix team members give me a quick call.

    Thank you so much, i appreciate your help!

    • Noa Wix Team

      Replied by Noa July 11, 2014

      Hi there,

       

      I was not able to locate the beginning of your correspondence with us.

      Please elaborate and explain your issue.

       

      Thanks,

      Noa - Wix Team
  • alvarezdesignstudio

    Replied by alvarezdesignstudio July 10, 2014

    Hi,

    I want to transfer my existing domain from one of my wix account to another.

    I went to Domain> Manage> Advance> Transfer domain to another wix account. (I submitted user ID and Password). 

    I still get an error authentication message faile [red notice]. I also have an associated mailbox account with that particular domain which has been expired. Do not know what to do.

    Please help! ASAP

    Thanks!

    • Dean Wix Team

      Replied by Dean July 10, 2014

      Hello,

       

      Which one of the domains under your account are you trying to transfer?we would like to take a closer look.

       

      Thank you for the cooperation,

      All the best, Dean - Wix Team
  • compacthaus

    Replied by compacthaus July 8, 2014

    how do you remove an associated email account so that I can transfer the domain to a different Wix account.

    moving from Djunk2 to compacthaus

    "At this time, domains that have an associated email account cannot be transferred to a different Wix account."

    • Dean Wix Team

      Replied by Dean July 8, 2014

      Hey,

       

      In order to transfer a domain from one account to the other you just need to remove it from the "old" account first.

       

      Once you do that you won't get this error message.

       

      To delete a domain name: Sign in to your Wix account > hover over Subscriptions > click Domains > next to the relevant domain, click the red X.
       
      Once you have deleted the domain, you can replace it by adding a new one.
      To add a new domain: Click Use a Domain You Already Own > choose Connect your domain to Wix but keep your current registrar or Transfer your domain to Wix from a different registrar > follow the instructions provided.
       
      Note: Only domains that were not purchased from Wix.com can be deleted or replaced.

       

      Let us know if you need additional assistance.

      All the best, Dean - Wix Team
    • Dean Wix Team

      Replied by Dean July 8, 2014

      Hello,

       

      I am sorry for the confusion,

       

      Its not possible to transfer a domain that has a linked Google Apps mailbox service. In order to transfer a domain with a Google Apps account attached to it, you will first need to cancel the Google Apps account (if you have a monthly plan) or migrate the Google Apps account to be managed by Google and cancel the service on our end.   

       

      However I can see you've already cancelled the Google Apps service, once the Google Apps service is canceled ( July 17th ), you will be able to transfer the domain to another Wix account.

      All the best, Dean - Wix Team
  • djunk2

    Replied by djunk2 July 8, 2014

    how do you remove an associated email account so that I can transfer the domain to a different Wix account.

     

    "At this time, domains that have an associated email account cannot be transferred to a different Wix account."

    • Dean Wix Team

      Replied by Dean July 8, 2014

      Hello,

       

      In order to transfer a domain from one account to the other you just need to remove it from the "old" account first.

       

      Once you do that you won't get this error message.

       

      To delete a domain name: Sign in to your Wix account > hover over Subscriptions > click Domains > next to the relevant domain, click the red X.
       
      Once you have deleted the domain, you can replace it by adding a new one.
      To add a new domain: Click Use a Domain You Already Own > choose Connect your domain to Wix but keep your current registrar or Transfer your domain to Wix from a different registrar > follow the instructions provided.
       
      Note: Only domains that were not purchased from Wix.com can be deleted or replaced.

       

      Let us know if you need additional assistance.

      All the best, Dean - Wix Team
    • Dean Wix Team

      Replied by Dean July 8, 2014

      Hello,

       

      I am sorry for the confusion here,

       

      Once the Google Apps service is canceled, you will be able to transfer the domain to another Wix account.

       

      Let us know if you need additional assistance.

      All the best, Dean - Wix Team
  • scgilmore32

    Replied by scgilmore32 July 8, 2014

    I want to transfer drgertrudestacks.net to the shalomfellowshipministry account.  I did the transaction on my account scgilmore32@gmail.com but it is the domain for shalomfellowshipminstry@gmail.com in which the domain belongs to.  And it has not allowed my to transfer the domain to the rightful owners.

    • Tal Wix Team

      Replied by Tal July 8, 2014

      Hi scgilmore32,

       

      Thank you for contacting Wix support team.

      Please notice that shalomfellowshipminstry@gmail.com is not associated with any Wix account.

      Please contact the account owner and ask him for his Wix account registered email address.

       

      Please inform us whether you need any further assistance,

      Tal, Wix Team
  • fabricegermain001

    Replied by fabricegermain001 July 7, 2014

    Hi guys,

     

    I am trying to transfer my wix domain to another user but the links to transfer are not in the domain summary.

     

    Anyway you could help me out with this?

     

    Thanks

    Fabrice

    • Ira Bel Wix Team

      Replied by Ira Bel July 7, 2014

      Hello,

       

      Please elaborate: which of the domains are you trying to transfer?

       

      Thank you, we are awaiting your reply.

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