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wix Wix Team

The default payment plan for Wix domain subscriptions is autorenewal.

 

The first renewal payment attempt will be made 2 days before the renewal date.

Should this payment fail your domain name will expire on the renewal date, and your Wix site will not be accessible through this domain name.Although the domain name will be expired, the Wix domain subscription will still remain active and our system will continue to attempt the payment.

 

If you are unsure why the payments are failing, please contact us.

 

If payment is made within 30 days of the expiration date, your domain name will be reactivated.

If payment isn’t made within 35 days of expiration date, your domain will enter a redemption period of approximately 35 days.

 

The redemption period is designed to give domain owners one last chance to retain their domain name before it becomes publicly available, however the cost of retrieving a domain during the redemption period is high ($250), and we advise that users try to resolve payment issues before the domain enters the Redemption period.

Replies (40 replies total)

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  • caglarkemerli

    Replied by caglarkemerli 5 days ago

    caglarkemerli.com

    ID: 85a66a7

    My domain reneval process was failed, there was something wrong with my credit card.

    I fixed it and the bank notified me that money was taken by wix afterwards.

    Its still seeming to be expired?

    why?

     

    • Yotam Wix Team

      Replied by Yotam 5 days ago

      Hi,

      I can see your domain working properly on my end.

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      If the issue persists please contact us immediately.

      Yotam Wix Team
  • caliluv101

    Replied by caliluv101 April 9, 2014

    I settled my outstanding balance but my site still doesn't come up when it is visited.  Please advise.

    • debora Wix Team

      Replied by debora April 10, 2014

      Hi,

       

      I´ve checked your account and your site is online under the url http://www.calilovelax.com/.


      Thanks

      Débora
  • leisarandall

    Replied by leisarandall April 9, 2014

    Hi wix

    My domain has expired and I want to renew I cant work out how to do this please help

    Thanks

     

    l

     

     

     

     

    • Morgana Wix Team

      Replied by Morgana April 9, 2014

      Hi,

       

      it looks like you have paid today for the renewal of your domain and your site is up and running. 

       

      Cheers,

      Morgana Wix Team
  • willdannvip

    Replied by willdannvip April 6, 2014

    Hi Wix Team,

    I already paid for my domain and package renewal before the expired date and now the problem is my own computer that I can't log in into my website that's www.cfmedicare.com since last week. 

    I have already emailed to Wix and no one, reply me, please kindly get back to me as soon as possible.

    Thanks,

    William

    willdann.vip@gmail.com

     

    • oryi Wix Team

      Replied by oryi April 6, 2014

      Hi there William,

       

      Hope you are doing ok.

       

      Please note that your stunning website is up and running on my end:

       

       

      Also, having reviewed our records, your site is set up and everything seems to work alright.

       

      This must be a local issue. Please follow theses steps to locate its origin.

       

      Please let us know if this helps and should you require any further help.

      All the best, Or
  • rutafilms

    Replied by rutafilms March 28, 2014

    The payment of site failed some days ago and instantly I renewed the package and I did not realize i had to renew the domain too. 16 hours ago i've regularized payment and my domain is still not working at all! Thanks for helping!

    • Yotam Wix Team

      Replied by Yotam March 28, 2014

      Hi,

      I am able to see your domain working properly on my end.

      Please follow the instructions provided here.

       

      If the steps in the link didn't resolve your issues, please answer the questions in the same link.

      Yotam Wix Team
  • claudiaarezio

    Replied by claudiaarezio March 26, 2014

    I am trying to renew my domain without success, could you please check and provide guidance? Thank you, Claudia

    • Barrios Wix Team

      Replied by Barrios March 26, 2014

      Hi,

      You can renew your Wix domain name before it expires by going to the Billing and Payments tab of Manage Premium.
      Please keep in mind that you will not be able to use a free domain voucher to renew a domain. The use of free domain vouchers is limited to the purchase of new domains only.
       

      You can find step by step instructions here.

       

  • katelyn-allan

    Replied by katelyn-allan March 21, 2014

    My Domain has expired and/or payment failed.  Our companies emails/website are down.  Please advise what the steps are to correct this.

    Domain:  stirlingautomart.com

     

    • Eileen Wix Team

      Replied by Eileen March 21, 2014

      Hey Katelyn

      I can see that the charge for the domain went through and your site is up and running.

      Are you still experiencing issues with your email?

      Eileen, Wix Team.
  • alinaeanghel

    Replied by alinaeanghel March 20, 2014

    Hi,

    My domain name expired and it says payment did not go through, but my monthly amount is being taken out (on the 5th it appears on my credit card). I'd like to be able to pay it, I updated my billing address, but there is no option to do this. What can I do? I would like my site up and running.

    URL: www.alinaanghel.com

    Thanks!

    Alina

    • oryi Wix Team

      Replied by oryi March 20, 2014

      Hey Alina,

       

      We are currently working to resolve the issue in question.

      We will update you as soon as we managed to find a solution. Thank you for your patience and understanding.

      All the best, Or
    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team March 20, 2014

      Hi Alina,

      The renewal payment for your domain name is being declined by your credit card provider.

      Please contact your bank to find out the reason for the decline. 

      Even though there was a previous successful transaction, the current recent attempt(s) to charge has failed despite our efforts.  

      This can happen for a number of reasons but the end result is that the bank that issued the card to you had declined to approve this purchase.  
      The error message that we receive is general and therefore we cannot proceed until we know the reason for their action.

      Please call them and give them the specific details of this purchase and ask them why it was declined.  
      It is not enough to ask them about the account in general or to assume because the card was used for another purchase elsewhere, that everything is fine.

      Once you have the exact reason for the decline on this attempt to purchase we will be able to help process the order.

      Please let us know how else we may assist you once you have more details.

    • alinaeanghel

      Replied by alinaeanghel March 26, 2014

      Hi,

       

      It should be fine now. How do I try paying again? If I get the premium account, I get a free domain, but I can't seem to find how much the premium is? Also, I think I might already by on premium. Is there someone I could chat with?

       

      Thanks,

      Alina

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team March 26, 2014

      Hi Alina,

      We ran the payment again today and it was processed successfully.

      Please allow up to 72 hours for your domain name to propagate.

      After 72 hours your site will function as before.

       

  • abias123

    Replied by abias123 March 17, 2014

    Hello

    My site lindospizzaeaston.com is not functioning. I got an email to update my card information and that there was a processor error. the email send me instructions on updating my payment information but there's no place in wix to do so. Please help me. I really want to keep the site up and running. 

     

     

    • dinamiso Wix Team

      Replied by dinamiso March 17, 2014

      Hi,

      Unfortunately, this premium package was already canceled.

      In this case, you will not be able to update your payment.

      You will need to repurchase a new premium package, in order to activate your domain connection.

      Dina-Wix Team.

    • abias123

      Replied by abias123 March 17, 2014

      Does that mean I lost my domain name??

    • dinamiso Wix Team

      Replied by dinamiso March 17, 2014

      Hi,

      Please keep in mind: The domain name: lindospizzaeaston.com was not purchased through Wix, but only pointing to Wix name severs.

      All the payment associated with this domain is managed through your domain host.

      Your premium package was canceled, but once you will repurchase a new package you will be able to connect this domain to your Wix site again.

       

      Dina-Wix Team.

  • baquetapopular

    Replied by baquetapopular February 4, 2014

    Hi, I've done my payment with 3 days late, my site was offline. When I did the payment the website automatically came online. The problem is that now it is offline again, and it says that "This domain has been connected to a Wix site". What is happening? What should I do? I've done my payments, I need my website online again.

    • baquetapopular

      Replied by baquetapopular February 4, 2014

      In the payment tab of the sit it says that the payment is already ok. But the site is not working

       

    • Nadia.Tannous

      Replied by Nadia.Tannous February 4, 2014

      Hello, 

      Your domain appears to be defined correctly but you may need to wait up to 72 hours to see the change.
      For more information click here

      Thank you for your patience. In case you still face issues after waiting for 72 hours, please do not hesitate to contact us :)

      Nadia Tannous

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