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wix Wix Team

You can renew your Wix domain name before it expires by going to the Billing and Payments tab of Manage Premium.
Please keep in mind that you will not be able to use a free domain voucher to renew a domain. The use of free domain vouchers is limited to the purchase of new domains only.
 

You can find step by step instructions here.

Replies (27 replies total)

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  • coalcampdocumentary

    Replied by coalcampdocumentary 10 hours ago

    I am trying to renew my domain coalcampvoices.com but all I can see under the billing section is that it was cancelled, and my last payment was Feb 27th 2014. How do I renew it?

    • coalcampdocumentary

      Replied by coalcampdocumentary 10 hours ago

      Sorry it expired Feb 27th**

    • Eileen Wix Team

      Replied by Eileen 8 hours ago

      Hey coalcampdocumentary

      Please note that your domain name coalcampvoices.com is currently in a "redemption period." During this period, all WHOIS information is erased. It usually takes about 30-35 days for the domain name to be released after it is deleted for nonpayment.

       

      Please be aware that you are able to reactivate and renew the domain registration, through the payment of an additional fee. The cost of reactivation during this period is $250.

       

      Alternatively, you can wait until the domain name is released, and available to the general public (please note the risk that someone else could secure the domain name).

       

      You can read more about the redemption period here.

       

      Please let me know what you would like to do.

      Eileen, Wix Team.
  • loftblenheim

    Replied by loftblenheim Yesterday

    Hi there, I am trying to renew my domain gramadosrestaurant.com

    Unfortunately I'm unable to do this process by myself, could anyone help me here?

     

    Thank you so much.  

    • Barrios Wix Team

      Replied by Barrios Yesterday

      Hi,

       

      Is its a Wix domain?

      You can renew your Wix domain name before it expires by going to the Billing and Payments tab of Manage Premium.
      Please keep in mind that you will not be able to use a free domain voucher to renew a domain. The use of free domain vouchers is limited to the purchase of new domains only.
       

      You can find step by step instructions here.

       

      We are here should you require further assistance.

  • mmcgarryohanlon

    Replied by mmcgarryohanlon April 10, 2014

    Hi,

    Don't know if this is the right forum but what I need to know is, why when I punch in my web-site address is it going to Wix page for new accounts?  I'm www.ataradiddle.co.uk. You have my email address. Can you explain please and preferably not in techno speak?

    Maureen.

    • Ira Bel Wix Team

      Replied by Ira Bel April 10, 2014

      Hello ,

       

      Your domain  www.ataradiddle.co.uk is not connected to any Wix site. To reslove that please follow the instructions in the video - 

      Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.

  • ssanghavi

    Replied by ssanghavi April 10, 2014

    I have the same problem. When I go to vaishalisanghavi.com, it says my domain has expired. How can this be since I have purchased a 12 month premium plan only in Dec 2013?

    • Morgana Wix Team

      Replied by Morgana April 10, 2014

      Hi,

       

      I already answered you here. Please do not post the same question several times in the forum.

       

      Cheers,

      Morgana Wix Team
  • kylerileyindia

    Replied by kylerileyindia March 29, 2014

    My Wix subscription was expired for a month. I renewed the subscription and the domain name, but my website still isn't available, except on the mobile version. Please tell me what to do.

    • kylerileyindia

      Replied by kylerileyindia March 29, 2014

      Nvm. Logged in and published it, now it works.

    • Leah Wix Team

      Replied by Leah March 29, 2014

      Hey,

       

      That's great ! Please let us know if the error recurs. 

      Sincerely, Leah Wix Team
  • JAGEnt

    Replied by JAGEnt March 17, 2014

    perhaps YOU NEED TO CHECK AGAIN - it has been changed and the money has been taken out of the changed account!

  • JAGEnt

    Replied by JAGEnt March 17, 2014

    I have www.tickettovegas.com - returned from being away and paid it this morning (I think it was a few days overdue) - the page is still not up - can you let me know when it will be pls?

    • Niv Wix Team

      Replied by Niv March 17, 2014

      Hi,

      I checked your account and unfortunately the payment for the domain was declined. Please use another credit card to complete the payment or contact your bank regarding this matter.

       

      If you have any further questions, please let us know.

       

      Kind regards,

      Niv, Wix Support
    • JAGEnt

      Replied by JAGEnt March 17, 2014

      That is very weird - all that has changed is I was away and the cc I was using has changed - can you please TAKE TIME to look at the issue - and fix - please don't let it be 24-48 hours between emails either - thanks.

    • Janet - Wix Billing Team Wix Team

      Replied by Janet - Wix Billing Team March 18, 2014

      Hi,

      We ran the payment manually and the payment was processed successfully.

      Please allow up to 72 hours for your domain name to propagate.

      After 72 hours your site will function as before.

       

  • floaespe

    Replied by floaespe March 6, 2014

    Hello,

    I want to renewal my domain, but I am having problems with it.

    My domain is www.organismsound.com but it say it's already taken.

    Thanks in advances for your help

    • Leah Wix Team

      Replied by Leah March 6, 2014

      Hello,

       

      I apologize for the inconvenience this has caused. Please note that your domain name is currently in a "redemption period." During this period, all WHOIS information is erased. It usually takes about 30-35 days for the domain name to be released after it is deleted for nonpayment.

       

      Please be aware that you are able to reactivate and renew the domain registration, through the payment of an additional fee. The cost of reactivation during this period is $250.

       

      Alternatively, you can wait until the domain name is released, and available to the general public (please note the risk that someone else could secure the domain name).

       

      You can read more about the redemption period here.

       

      Please let me know what you would like to do.

      Sincerely, Leah Wix Team
    • floaespe

      Replied by floaespe March 6, 2014

      Then I will lose about two months waiting for this process, two months that I already pay to your company.

      The domain was down since January, and when I try to renew it, it was nos possible. I need my page online right now. I can't wait that long, and I won't use any other domain because my clients already use that one.

      Why any one notice me about this situation?

    • floaespe

      Replied by floaespe March 6, 2014

      I also call you before I cancel my domain and I got no answer from you clerks, so I proceed with to cancel it, just to see if I can use it again.

    • Eileen Wix Team

      Replied by Eileen March 6, 2014

      Hey floaespe

      Wix indeed sends notices when payments fail- please check all your email folders, including spam and trash.   Please that your domain should be available again for purchase mid-late March.   The only way to activate the domain earlier would be to follow the procedure Leah has posted.

      Please let us know if you need any further assistance. 

      Eileen, Wix Team.
  • tsbonadurer

    Replied by tsbonadurer March 3, 2014

    My account/domain has been expired for nearly a full year.  It still appears in my Wix account and I can even edit the web site.  I would very much like to re-activate the domain/account ASAP.  What steps do I need to perform to accomlish this task?

    • Tal Wix Team

      Replied by Tal March 3, 2014

      Hi,

       

      Since your domain expired almost a year ago, you should purchase it as a new domain.

      For instructions, please click here.

       

      Please notice you can also get a free domain. After you purchase your Wix Premium yearly package (Combo, Unlimited, eCommerce or FB Unlimited), simply go to "My Account" -> "Manage Premium" -> "Vouchers and click on the voucher link next to your package under "Free Domain".

      Click here for detailed instructions about how to claim your Wix domain.

       

      As for editing your site, simply login your account, go to My Account, click Edit Site and start editing your site.

       

      Please inform us how you managed and whether you need any further assistance.

      Tal, Wix Team
    • tsbonadurer

      Replied by tsbonadurer March 4, 2014

      When I attempt to purchase the domain, I'm told that it's not available.  Yet, when I attempt to directly go to the domain www.destinationstotravel.com , the response is that the domain is "parked."  How do I get my domain back?  No one is using it.

    • Eileen Wix Team

      Replied by Eileen March 4, 2014

      Hey tsbonadurer

      As you can see here- unfortunately someone has already purchased this domain a few months ago.

      So you can either contact Godaddy in case you wish to make an offer to the current  domain owner- or simply go to my account=>domains and purchase another domain name.

      Eileen, Wix Team.
  • paulceap

    Replied by paulceap February 27, 2014

    Hello, 

    I have hosting and domain at Wix (sdruzeni-novinaru.org). I had to change the payment method this year, ane I've done that last week. The payment was alredy succesfully proceed (PLI*WIX COM 1800949517), but the web still doesnt work and Wix sending me new emails about payment. 

    Please, take a look at this. Thank you, Pavel Cyprich

    • Adam F Wix Team

      Replied by Adam F February 27, 2014

      Hi, 

       

      While you successfully renewed your Combo premium plan, your Wix Domain was not yet renewed. 

      To renew your Wix Domain, update the payment details for your domain name by following these instructions:

      1. Sign into Wix.com.
      2. Click My Account.
      3. From My Account, next to Manage Premium, click Billing and Payment.
      4. Under Domain Subscriptions, click Manage next to your domain name.
      5. Next to Payment method, click Update Payment Method.
      6. Please select an alternate card from the drop down box, or add a new one by clicking Use a New Card.
      7. Click Submit, then click Done.

      If you are still facing a problem, please contact us again.

       

      Thanks

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