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  • staplesnpens

    what have you done to my site?

    By staplesnpens March 3, 2014

    Locked by moderator

    Main Category : Domains

    Sub Category : Connecting Domains Purchased Elsewhere

    Ticket # : 453635603

    Ticket Status : Closed - User did not react

    For some reason i get an error message from wix when i try to log into my website. I have been using this for maybe 6 months no problem, then i start a marketing campaign this weekend and through out customers could not even see my site??????!

    Why have you stopped customers from viewing my site? http://www.theclickstore.co.uk/

    What changed?

    How can this be fixed with immediate effect?

Replies(8 replies total)

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  • Dror - Wix Support Wix Team

    Replied by Dror - Wix Support March 4, 2014

    Hi Sarah,

    Allow me to clarify as I sense a general confusion about this issue:

    Due to attacks on our servers we had to make some changes to the servers that are responsible for redirecting domains to sites. Some domains that were previously pointing to an outside address (that is, not a Wix site- rather a site created by a third party) have been reset as a result.


    We need to make sure exactly which site you wish dressforwork.co.uk to point to. If this site is one of your sites created by Wix - simply let us know which one is it, and we'll provide further assistance. (You will generally need to purchase a premium package to connect the domain to the site - right now you have only one premium package assigned to the domain pensnstaples.com and the site defination.)


    If you wish to connect your domain to a website that wasn't created by Wix, you'll need to setup the relevant DNS records - these vary depending on the service you wish to connect your domain to. If you'll let us know where the domain was previously connected to - we can help you identify the next step to rectify this situation. 


    We'd like you to know that we're sincerely sorry for any inconvenience you've experienced due to recent events, and would like to help you set things properly, 



    Dror - Wix Team
  • staplesnpens

    Replied by staplesnpens March 3, 2014


  • staplesnpens

    Replied by staplesnpens March 3, 2014


    When did this package stop being valid? This weekend?

    http://staplesnpens.wix.com/dd is not the website that my customers see when they click on www.theclickstore.co.uk, it is a magneto site. The original website is www.dressforwork.co.uk, but i changed the domain name (bought a new domain name with godaddy) and moved it to wix just so i can point www.dressforwork.co.uk to www.theclickstore.co.uk

    can www.theclickstore.co.uk have its own premium package and let the domain be attached to it. Will this solve this problem and permanently stop this??


  • Omer Wix Team

    Replied by Omer March 3, 2014



    These domains are supposed to connect to this site http://staplesnpens.wix.com/dd ?

    If so, the premium package on that site is no longer valid which is why the domains are not connected to it.

    If they are supposed to connect to a different site in your account, please specify which site.

  • staplesnpens

    Replied by staplesnpens March 3, 2014


  • Elad - Wix Support Wix Team

    Replied by Elad - Wix Support March 3, 2014

    Please click here for a step by step instruction on assigning your domain to your Wix site. 


  • staplesnpens

    Replied by staplesnpens March 3, 2014

    Huh? i bought this domain name, months ago and moved it to wix, please assign to www.dressforwork.co.uk



  • Rapido Wix Team

    Replied by Rapido March 3, 2014

    Your domain name theclickstore.co.uk is not assigned to any WIx site. Which site are you trying to connect it to?

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