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wix Wix Team

To connect your site to a domain please visit our Domain Portal or view the video below. The connection may take up to 72 hours to take effect.

Check out this video for instructions:

Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.

If you do not have a domain you can buy one from Wix, click here to proceed.

Already connected your domain but having problems? Please click here.

Transferring your Wix domain to a different host: If you have a Wix domain, click here for instructions on how to transfer it to a different host.

Transferring your domain name to Wix:  *This feature has not yet been released to all users.*  You can currently transfer only domains with the following extensions: .com, .org, .net, .biz. and .info. You can transfer your domain from another registrar to your Wix account. To transfer your domain, verify that at least 60 days have passed since your registered or last transferred your domain and make sure that your domain is unlocked. For more information please click here.

Don't have a domain yet? To get a free domain for a year,  click below:

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Replies(2,009 replies total)

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  • bio-design

    Replied by bio-design July 9, 2014

    Domain Redirecting

    I have 2 questions, 
    1) is it possible to redirect an existing domain link to a wix webpage i have created?
    2) if the above question is a no, is it possible to extract the html code from the wix webpage i have created and transfer to an existing domain?  

    Or do i have to pay a fee to redirect my current domain to the wix domain?



    • Helle Wix Team

      Replied by Helle July 9, 2014

      Hi Hervy,


      Please refer to the Best Reply herein above.


      Helle, Support-Team Wix
    • bio-design

      Replied by bio-design July 10, 2014


      I am still unable to load my web page.




    • Ellie Wix Team

      Replied by Ellie July 10, 2014

      Hi Hervy,


      Your site is located at this address: http://bio-design.wix.com/biodesign

      You cannot extract the html code of a Wix site in order to connect it to your domain. Wix sites cannot be exported as they must remain connected to the Wix servers in order to maintain their operation.


      If you would like to connect your site to a domain you already own, you will have to upgrade your site to one of the following premium plans:

      - Connect Domain Plan (this plan does not remove Wix ads)
      - Combo Plan
      - Unlimited Plan
      - eCommerce Plan


      To learn more about our premium plans and what they include, please click here.


      Please let us know if you have any further questions we may assist you with.

      All the best, Ellie
  • tchdtobacco

    Replied by tchdtobacco July 8, 2014

    My website worked 5 minutes ago, and now it's not. It's saying the domain name isn't connected. I'm not sure what I changed in the last 5 minutes but now it won't work. It's urgent that the site gets back up.

    • tchdtobacco

      Replied by tchdtobacco July 8, 2014

      Ok - now it's bringing up a "website not available" then you have to reload (at least in chrome) and then it works the second time. That's not acceptable. How do I fix that?

    • Helle Wix Team

      Replied by Helle July 9, 2014

      Hi tchdtobacco,


      I'm sorry that you are experiencing this inconvenience.

      I checked your site. Your page is working good, but your domain is not connected.

      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect. To fix this, please follow the instructions here

      Please let us know, if you should require further assistance.



      Helle, Support-Team Wix
    • tchdtobacco

      Replied by tchdtobacco July 10, 2014

      What does that mean? It was connected before.

    • Barrios Wix Team

      Replied by Barrios July 10, 2014



      Were you connected through pointing or name-servers? (note that we recommend connecting your domain through name servers) 

      Please see What is the difference between connecting using Wix IP and connect with name servers?

      The domain name you entered is not connected to Wix’s nameservers and is not pointing to Wix’s IP address.


      To fix this, please follow the instructions here


      We are here should you have any further questions.


      Many thanks, Barrios
  • inatashiva

    Replied by inatashiva July 8, 2014

    hello Wix.
    how to attach a domain name " аэрограф-студия.рф" to my site in WIX? Please help me.

    • Eyal Wix Team

      Replied by Eyal July 8, 2014

      Hi inatashiva,


      Thank you for contacting us!


      For now, we do not provide the option of connecting such domains to Wix sites. However, you can use an encoder in order to translate the special characters. After you translate the domain, you can connect it to your Wix site using the instructions in the best reply at the top of the thread.


      If there is anything else we can do for you, please let us know!

      Thank you, 



      Eyal, Wix Customer Support Team
  • infostuntranch

    Replied by infostuntranch July 8, 2014

    I can't seem to figure out why our site is not connected. The computer version seems to work though the mobile site does not.

    • shayb7 Wix Team

      Replied by shayb7 July 8, 2014



      Please note that your domain stuntranch.com is properly connected to Wix's Name Servers (ns1.wix.com and ns2.wix.com), however, as you can see here, it is also connected to the name servers ns3.mydomain.com and ns4.mydomain.com. Please contact your domain host and ask to remove the name servers ns3.mydomain.com and ns4.mydomain.com. Once the changes are made, it may take up to 72 hours for the changes to fully propagate for all locations.


      If this issue is not related to stuntranch.com, please specify which one of your site is related to this issue and also please include screenshots exemplifying the issue so we could better understand and assist. You can find step by step instructions here.

  • pourvoirieshipu

    Replied by pourvoirieshipu July 8, 2014

    Hello Wix team,

    I built a site with Wix and transfer my DNS from my other registrar. I published my site and check if the transfer was done by checking my connection and you said the transfer was done.

    When I type my website's address, it says Forbidden, you don't have permission to access this site



    • Ritti Wix Team

      Replied by Ritti July 8, 2014



      I have visited your domain and I see it is correctly directed to your Wix site. Your site works perfectly!

      Please make sure that your network allows you to browse the internet freely without restrictions. You may want to contact your IT person for further investigation.

      Best, Ritti
    • pourvoirieshipu

      Replied by pourvoirieshipu July 8, 2014

      Tks, I'll check with my IT guy. It's working on my mobile



    • Ritti Wix Team

      Replied by Ritti July 8, 2014


      Thank you for the update and good luck!

      Best, Ritti
  • adamaoz

    Replied by adamaoz July 8, 2014

    Question regarding connecting my domain to wix


    I've recently built a site using your services (which are really great, by the way) and bought a premium package, so I'd be able to connect it to my own domain.

    Thing is, I have another domain (and storage) in another company. When I tried telling them I want to change to your name servers, they sent me back an e-mail, asking for the site's IP - not the name servers. I tried sending the IP of one of name servers, figuring they might connect it that way (since I didn't want to point the site, but to use the name servers option), but it didn't work. When I tried explaining the issue again on the phone, they said that my only option is transferring the domain to Wix entirely - somehow, I get the feeling that this is not the correct way to go. Anyway, either I'm not explaining myself correctly to them or I misundertood something about it. Could you please help me? If you need any more details, please let me know!



    • Débora C Wix Team

      Replied by Débora C July 8, 2014

      Hi Adam, 


      Thanks for contacting Wix support. 


      Please red the best reply to find further information about how to connect your domain purchased elsewhere.


      Please note that it is also possible to connect your domain via IP. Please read this thread: What DNS records are needed to connect my domain to Wix?



      Débora, Wix Team
    • adamaoz

      Replied by adamaoz July 10, 2014

      So, I've finally managed to get the hosting company to change the NS of my domain to yours, thing is, they probably misunderstood my request and also created an A record that points to to the IP you mentioned in the second option (my original e-mail to them was something like: "please change the NS, if that's not possible, create an A record and point my domain to this IP..." and they did both, for some reason).

      My question is - do I need to tell them to do something now other than to delete the A record they've created? I have to make sure I'm doing everything OK. I'm trying to connect my Wix site for almost a week now :(



    • Hércules Wix Team

      Replied by Hércules July 10, 2014

      Hi Adam,

      Thanks for contacting us again,


      I have checked your domain´s connection and it´s fine. The site is working properly and the DNS are pointing to Wix as well.


      So if you experience any problem regarding this matter, do not hesitate to contact us immediately.


      Best Regards,

  • hafsahalamin

    Replied by hafsahalamin July 7, 2014

    please delete this topic

    • hafsahalamin

      Replied by hafsahalamin July 7, 2014


    • Danna Wix Team

      Replied by Danna July 8, 2014



      To unfollow this topic, simply uncheck the 'Follow this topic" option on top of the thread.



      You should no longer be receiving email notifications.


      Let us know if you need more help!


      Danna- Wix Team
  • jeromeshorter

    Replied by jeromeshorter July 7, 2014

    Dear WIX,

    I recently built a site with you and I have bought a domain name elsewhere. Could you please tell me if I can transfer the name to my WIX site without having to upgrade AND/OR without having to wait 60 days as I am keen to get it up and running??!


    Many thanks in advance,


    Jerome Shorter



    • Maya Wix Team

      Replied by Maya July 8, 2014

      Hi Jerome,

      Thank you for contacting Wix support, we are happy to help. You will have to contact your current domain host concerning information about your domain. However please note that the 60 days waiting period is an ICANN regulation applying to everyone.


      Please do not hesitate to contact us again if you need further assistance.


      All the best,


      Maya Support-Team Wix
  • cowboycapitalkennels

    Replied by cowboycapitalkennels July 5, 2014

    I followed the steps to connect my domain name from GoDaddy to my new Wix template. This was done yesterday. I was supposed to receive an email for approval and have not received one. I checked status and it shows pending approval. Is there a step I missed? Or something else that needs to be done on my end to get it to process?


    Thanks for the help

    • cowboycapitalkennels

      Replied by cowboycapitalkennels July 6, 2014

      Also it shows the new website is live. But the domain name didnt transfer.

    • Barrios Wix Team

      Replied by Barrios July 6, 2014



      Thank you for contacting the Wix support team!


      Your domain appears in your domain list with the status Pending Verification.


      Note that during this process a few important emails will be sent to the email address that you had indicated when signing up with your old registrar. 


      It may take up to 24 hours for Wix to verify your domain transfer.


      After Wix verifies your transfer, you will get an email from your current registrar approving your transfer request. Your domain status will then change to Pending Registry Approval


      Verify that the email address for the domain admin/registrant is your own email address, as we will send a confirmation email to that address once the transfer is initiated. This email will expire after 5 days, so we recommend that you confirm the domain transfer as soon as possible.You can check your domain admin/registrant e-mail address(es) via the WHOIS database here.


      You'll receive an email from support@wix.com, asking you to confirm your transfer request. The subject of the email is "DOMAIN NAME TRANSFER - Initial Authorization for Registrar". You must open this email (check your spam folder) and click Confirm within 5 days after the transfer request. If you do not confirm the email, the transfer process cannot be completed.


      It may take up to seven days for the Registry to approve your transfer.


      For more information and step-by-step instructions on how to tranfer your domain to Wix please click here.


      Note that I was able to see that you have currently now premium plan under your account, note that in order to connect your domain to your Wix site you will need to purchase a premium plan. 



      Feel free to contact us if you require further assistance

      Many thanks, Barrios
  • fireapp

    Replied by fireapp July 5, 2014

    my site not online why?


    • Ira Bel Wix Team

      Replied by Ira Bel July 5, 2014



      Please note that your domain fm.com.sa will be connected to your site within 72 hours.


      Please reply if you still do not see your site under this domain after this period.

    • Alina Wix Team

      Replied by Alina July 5, 2014


      Please note that your domain 
      fm.com.sa is not properly connected to your Wix site. To connect a domain to a Wix site, we recommend connecting the name servers (NS) to Wix. This means that the domain is still located at the original host (where you purchased your domain name from), but the domain redirects to the Wix site. 
      When you connect your domain to Wix by nameservers, we can offer support and assist you in creating any DNS records you might need. 

      To solve this problem simply send your domain hosting company (where you purchased your domain name from) the following message:

      "I have built a site on Wix.com. Please connect my domain to their Name Servers - NS1.WIX.COM (IP address and NS2.WIX.COM (IP address"

      After sending your message, please allow up to 72 hours for changes to take effect (propagate).

      Please let us know should you require any further assistance and we will be happy to help you. 
      Alina, Wix Support Team
    • Danna Wix Team

      Replied by Danna July 5, 2014



      I can see that you have properly assigned your domain to your Premium site, however, the pointing configuration with your registrar isn't updated with the Wix name servers.


      In order to complete the domain connection process, please ask your hosting company (where you purchased your domain name from) to point your domain to the Wix server using the following cnames:





      Note that once they have made the changes, the domain can take 72 hours to fully propagate.


      Let us know if you require any further assistance!


      Danna- Wix Team

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