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wix Wix Team

To connect your site to a domain please visit our Domain Portal or view the video below. The connection may take up to 72 hours to take effect.

Check out this video for instructions:

Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.

If you do not have a domain you can buy one from Wix, click here to proceed.

Already connected your domain but having problems? Please click here.

Transferring your Wix domain to a different host: If you have a Wix domain, click here for instructions on how to transfer it to a different host.

Transferring your domain name to Wix:  *This feature has not yet been released to all users.*  You can currently transfer only domains with the following extensions: .com, .org, .net, .biz. and .info. You can transfer your domain from another registrar to your Wix account. To transfer your domain, verify that at least 60 days have passed since your registered or last transferred your domain and make sure that your domain is unlocked. For more information please click here.

Don't have a domain yet? To get a free domain for a year,  click below:
 

Unlimited Sale


Ecommerce Sale

Replies(2,007 replies total)

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  • markbennett18

    Replied by markbennett18 3 hours ago

    Can somebody from WIX please have a look at my website (petrosol.com.au) connection and tell me what is wrong. I have purchased a premium plan last week - didn't work. I have tried all the 'troubleshooting' options to no avail.  My Domain host says that the problem is with WIX.

     

    • rony Wix Team

      Replied by rony 3 hours ago

      Hi, 

      Thanks for contacting Wix Support.

      I have visited your  domain petrosol.com.au and I see it is correctly directed to your Wix site. Your site works perfectly!


      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites". Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.

      Rony WixTeam
  • ssutunti

    Replied by ssutunti 6 hours ago

    Hi Im trying to to connect my website to WIX.  Please help me configure the following screenshot:

     

  • markbennett18

    Replied by markbennett18 9 hours ago

    Domain pointing issues

    Good day

    I cannot access my website from google. I get a www.www code from Wix. I have asked my domain host and they have responded with the following message:


    Thank you for your email.

    We have confirmed the DNS records that you asked to have implemented were done so correctly in accordance with your request, we have reproduced your current DNS zone file below:

    m.petrosol.com.au.      CNAME   www44.wixdns.net.
    mail.petrosol.com.au.   A       119.81.10.103
    ns.petrosol.com.au.     A       119.81.10.103
    petrosol.com.au.        NS      dns6.com.au.
    petrosol.com.au.        NS      dns5.com.au.
    petrosol.com.au.        NS      ns.petrosol.com.au.
    petrosol.com.au.        A       23.236.62.147
    petrosol.com.au.        MX (10) mail.petrosol.com.au.
    petrosol.com.au.        TXT     v=spf1 +a +mx -all
    webmail.petrosol.com.au.        A       119.81.10.103
    www.petrosol.com.au.    CNAME   www44.wixdns.net.

    Please confirm that the records are correct and that they match the information that Wix provided you.

    • Barrios Wix Team

      Replied by Barrios 3 hours ago

      Hi,

       

      I see you have correctly updated the domain records.

      Note that it may take up to 72 hours for the changes to fully propagate throughout the systems.

      I have visited your domain and I see it is correctly directed to your Wix site. Your site works perfectly!

      See screenshot below:



      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites". Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.

       

      We are here should you require further assistance.

      Many thanks, Barrios
  • elevatesportstrain

    Replied by elevatesportstrain 10 hours ago

    Connecting Domain

    I received an email from Wix saying that I had successfully connected my Wix site to the domain I had purchased from GoDaddy.  When I clicked on the link to my domain from my email on my phone, it connected me to the domain with the correct Wix site I created.  However, when I try to either use the link from the confirmation email on my computer, or simply type in the URL, it doesn't connect to the site.  Any tips?

    • Barrios Wix Team

      Replied by Barrios 3 hours ago

      Hi,

       

      Thank you for contacting the Wix support team.
       

      I have visited your domain and I see it is correctly directed to your Wix site. Your site works perfectly!

      See screenshot below:


      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites". Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.


      Feel free to contact us with any questions you may have.

      Many thanks, Barrios
  • aaron2aj

    Replied by aaron2aj 16 hours ago

    Hey Guys. I have upgraded my wix site and pointed the DNS servers to www.deuxyou.com I am not sure if I have to wait 72 hours for it all to sync up or if there is a way for you guys to check to see if I have indeed done this correctly? It redirects me to www. www. www. www. www. etc. 

    any help or advice would be great!!

    • Elia Wix Team

      Replied by Elia 12 hours ago

      Hi,

      Thank you for contacting Wix.

      According to https://www.whatsmydns.net/#NS/deuxyou.com

      Your name servers are currently:

      ns37.worldnic.com
      ns38.worldnic.com

       

      When connecting a domain to your Wix site with our nameservers, the domain stays at your hosting company and connects to the Wix servers NS1.WIX.COM and NS2.WIX.COM.

      This method transfers control of your domain records to Wix. These records can be controlled via Domain Manager of your Wix account by you!

      This will also allow your mobile site to be automatically associated with your domain!

       

      To connect your domain to our name servers:

      Send your domain hosting company the following message:
      "I have built a site on Wix.com. Please connect my domain to their name servers- NS1.WIX.COM (IP address 216.139.213.90) and NS2.WIX.COM (IP address 95.211.144.195)."

      After sending your message, please allow up to 72 hours for changes to get updated (propagate).

      Elia - Wix Support
    • aaron2aj

      Replied by aaron2aj 10 hours ago

      Thank you so much for the help!! I could have sworn I changed that but I tried again and have a confirmation email this time. so now WE WAIT!

      I appreciate you

  • wilkyp

    Replied by wilkyp 20 hours ago

    Thank you, I will wait.

    Can you also confirm, as I have pointed to your nameservers, do I need to amend MX records with you or the provider I bought the domains through? I also need to add a text record for google so just need to know if it would you guys or 123-reg

    • Or Y Wix Team

      Replied by Or Y 19 hours ago

      Hello,

       

      Please follow these instructions to connect your existing mailbox to Wix.

      On a general note, you need to obtain the full DNS record list from your domain host and make sure the following is properly inserted at Wix: the mail.domain.com A record, and the MX records.

       

      I can see you have configured your MX records. Please make sure to add the A record as well.

      All the best, Or
  • Barrios Wix Team

    Replied by Barrios 20 hours ago

    Hi,

     


    Thank you for contacting the Wix support team.

    Please be patient. Pointing your domain to Wix might take up to 72 hours.

    I checked your domain connection and it appears that the domain configuration appears to be okay. Please make sure you assigned the domain to one of your Wix sites.
    For more information click here

     

    We are here should you require further assistance.

    Many thanks, Barrios
  • wilkyp

    Replied by wilkyp 20 hours ago

    My Domain sharepointpeople.co.uk is showing as correct but not working

    When I do the troubleshooter and view the DNS on Wix and 123-reg it all looks ok. But when I click check connection it says it is not connected?

    Also, the mobile site seems to work fine?

    Very confused and needing help please.

    • dinamiso Wix Team

      Replied by dinamiso 18 hours ago

      Hi,

      I have visited your site: http://www.sharepointpeople.co.uk/ , your site loads perfectly from my end.

      If you still experiencing difficulties to load the site, please clear your browser cache.

       

      You can find step by step instructions here.

      Dina-Wix Team.

  • drewhaughton1

    Replied by drewhaughton1 21 hours ago

    I have a domain www.weride.ca   When it is typed into the browser it redirects to my wix site which is what I want.  But, if someone searches it in google it still goes to the old www.weride.ca site.  Can you help?  I want people to see my wix site!   

    http://drewhaughton1.wix.com/kitesurfexpeditions

    • shayb7 Wix Team

      Replied by shayb7 19 hours ago

      Hi,

       

      I can see that currently your domain weride.ca is redirecting to your Wix site 'kitesurfexpeditions' and is not properly connected to Wix. In order to receive proper support we ask you to correctly connect your domain to the Wix servers. Please bear in mind that search engine crawlers can only work properly with your site when your domain is correctly connected to our servers. This would also guarantee the integrity of your site’s design and layout.

       

      Connecting your own domain to your Wix site is a premium feature and requires to upgrade your Wix site first with one of our premium plans. For information about our plans, click here.

       

      Once your site is upgraded, click here for detailed information on how to properly connect your domain to Wix.

       

      If you need any further assistance, please let us know.

  • laurengoddard1

    Replied by laurengoddard1 21 hours ago

    Hi, I have signed up today, my domain is www.colchesterwellbeingworkshops.co.uk - its not working. 

    Please advise

    • shayb7 Wix Team

      Replied by shayb7 19 hours ago

      Hi,

       

      As you can see here your domain colchesterwellbeingworkshops.co.uk is properly connected to Wix using our Name Servers (ns1.wix.com and ns2.wix.com). I have also accessed your Wix site using this domain and was able to view it live properly. have a look at the screenshot below: 

      Please note that it may take up to 72 hours for the changes to fully propagate for all locations. If 72 hours have passed and the issue persists, please clear your browser's cache and check again. You can find step by step instructions here.

       

      If you need any further assistance, please let us know.

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