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wix Wix Team

To connect your site to a domain please visit our Domain Portal or view the video below. The connection may take up to 72 hours to take effect.

Check out this video for instructions:

Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.

If you do not have a domain you can buy one from Wix, click here to proceed.

Already connected your domain but having problems? Please click here.

Transferring your Wix domain to a different host: If you have a Wix domain, click here for instructions on how to transfer it to a different host.

Transferring your domain name to Wix:  *This feature has not yet been released to all users.*  You can currently transfer only domains with the following extensions: .com, .org, .net, .biz. and .info. You can transfer your domain from another registrar to your Wix account. To transfer your domain, verify that at least 60 days have passed since your registered or last transferred your domain and make sure that your domain is unlocked. For more information please click here.

Don't have a domain yet? To get a free domain for a year,  click below:
 

Unlimited Sale


Ecommerce Sale

Replies(1,997 replies total)

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  • littlepartyfavors

    Replied by littlepartyfavors 8 hours ago

    hi,

     

    I have just purchase a plan and tried connecting my web to my domain registered with vodien.

    Vodien says everything is working fine. but I still see my web not being connected with wix.

    please help!

    • Eileen Wix Team

      Replied by Eileen 7 hours ago

      Hey littlepartyfavors

       

      I have visited your domain and I see it is correctly directed to your Wix site. Your site works perfectly!

      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites". Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.

      Eileen, Wix Team.
  • marcobarco

    Replied by marcobarco 19 hours ago

    Hi

    I reconnected an external domain name which has not yet connected after changing my payment plan from PREMIUM to COMBO. Do I have to clear my 'Domain name connection' in WIX before reconnecting(option in domain summary section). Check attachment.

    • Itamar Wix Team

      Replied by Itamar 16 hours ago

      Hi,

       

      Thank you for contacting us.

       

      I see that you have already configured everything correctly within the Wix system. However, I noticed your configuration in the domain host are incorrect. 

       

      Please email your domain host the following message:

      “I have built a site on Wix.com. Please connect my domain to their name servers -NS1.WIX.COM (IP address 216.139.210.195) and NS2.WIX.COM (IP address 207.36.47.9)” .

      Once they update the nameservers the problem should be solved.
       
       
      Itamar, Wix team
    • marcobarco

      Replied by marcobarco 16 hours ago

      This is very strange. I know this already. I just reset the configuration of the domain name at STRATO because it was wrong once already. The host of the domain name say that they have many accounts pointing without using NS1.WIX.COM. They do not use NS. Im not sure what this entirely means. Im going back and forth like a ping pong with the same answers, and still the same problem. This problem can not be solved without WIX and STRATO talking directly to each other. 

       

    • Itamar Wix Team

      Replied by Itamar 16 hours ago

      Indeed you can connect the domain to Wix without nameservers but with pointing. However, the pointing configurations aren't correct as well. 

       

      In order to see the IP address you need to point your domain name to and read the specific instructions on how to point your domain name please go here.

       

      For more information on connecting your domain name to Wix please go here.

       

      Itamar, Wix team
    • marcobarco

      Replied by marcobarco 8 hours ago

      Followed these directions already. They do not use c name records. As I said before they mentioned other clients have websites pointing to wix without any issues using only the A record. So where is the problem?

    • Nitzan Wix Team

      Replied by Nitzan 3 hours ago

      Hi,

       

      I checked your records on our end again, and as Itamar mentioned, they are correctly configured.

       

      However, when trying to go to your domain, I noticed that that URL appears as www.www.markobarco.com. I attached a screenshot to demonstrate:

       

      This issue occurs when your domain is not pointing to Wix correctly, according to the instructions provided. 
       

      If your domain is managed elsewhere, and pointing to Wix using A records, please make sure that you have added the records according to our instructions here.

       

      Note: Many Internet Service Providers (ISP) cache their DNS records and update them once every 3 days. Therefore if you have pointed to Wix using name servers within the last 72 hours, and you are still experiencing this issue, please allow the changes 72 hours to propagate before trying again.  If you are still having domain connection problems, try going through the troubleshooter here.

       

      Please let us know is the issue persists, or should you require any further assistance.

      Have a great day! Nitzan - Wix Support Team
  • philyoun4

    Replied by philyoun4 Yesterday

    Can you confirm whether or not I can transfer a domain with the extension "com.au" to my wix page?

    I do not know if this is covered under the extension ".com".

     

    Thanks in advance.

    • Rony Wix Team

      Replied by Rony 19 hours ago

      Hi,

       

      Thank you for contacting Wix support!

      I'm sorry to hear you are experiencing difficulties.

       

      Unfortunately, it is not possible at the moment to transfer domains with the suffix com.au. 

       

      You can currently only transfer domains with the following extensions: .com.org,.net.biz.info.co.guru.email.expertand .tv

       

       

      Note: Transferring your domain to Wix is not the same as connecting your domain to your Wix site. If you would like to keep your domain with your current domain host, but connect the domain to your Wix site, please click here to learn more.

       

      Hope it helps! If you have any other questions, we are here for you. 

      Thanks, Rony Customer Solutions
  • andritcua

    Replied by andritcua Yesterday

    Hello guys,

    Can you help me to redirect my wix site to another domain provider ?

    Thank you

    Regards,

    Andrei

    • Barrios Wix Team

      Replied by Barrios Yesterday

      Hi Andrei,

       

       

      Do you wish to transfer your domain away from Wix?

       

      If you have purchased a domain from Wix, it is possible to transfer it to another domain host, if necessary.

      To transfer a Wix domain: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > click Manage next to the relevant domain.

      Under Domain Summary, click the Advanced tab > on the right, click Transfer away from Wix > click Send.

       

      An email code will be sent to your email address. This code should be forwarded to your new domain host.

       

      Note: In accordance with ICANN rules, you will only be able to transfer your domain 60 days after purchasing it from Wix.

       

      Note: If you were referring to a non-Wix Domain which you connected to your Wix site, you will need to contact your domain host for assistance with disconnecting your domain from Wix.

       

      For further information on transferring your domain, click here or watch the video below!

       


      Feel free to contact us with any questions you may have.

      Many thanks, Barrios
  • lexbusiness

    Replied by lexbusiness 4 days ago

    I have connected my website to my domain, previously purchased at 123-reg - and all settings seem to be working and the website was displaying yesterday.  However today it comes up with Page Cannot Be Found!

     

    HELP

    • Or Wix Team

      Replied by Or 3 days ago

      Hi there,

       

      Your site loads up with no trouble using www.lexbusiness.co.uk on my end.

      Please clear your browser's cache and try loading your site again. You can find step by step instructions here.

       

      Please let us know should you require further assistance. 

      All the best, Or - Wix support team.
    • lexbusiness

      Replied by lexbusiness 3 days ago

      I have done the above, and reinstalled web browsers but still no luck, the same message appears.  It happens on every PC in the office connected to the internet.  When our customers search they are able to see our website and also I can see it on my iPhone on 3G.

    • Or Wix Team

      Replied by Or 3 days ago

      Hi,

       

      That's good news. According to the information you've provided, this means there might be something faulty with your office's internet connection, or maybe there is a firewall installed there that is blocking your site.

       

      Please follow these instructions in order to try and troubleshoot the issue.

      All the best, Or - Wix support team.
  • billcameron

    Replied by billcameron 4 days ago

    Hello, I need more help than this feed. None of this is making any sense to me. I have a domain hosted through DreamHost. They're not in your list. I need guided help to getting this WIX site connected.

    Bill

    • Eileen Wix Team

      Replied by Eileen 4 days ago

      Hey Bill

      You can connect the domain to your Wix site using name servers.

       

      When connecting your domain to the Wix name servers there are two important steps that you must complete.

       
      1) Firstly you must go to Subscriptions > Domains) and add your domain. 
      For more information, please click here.
      2) Please contact your domain host and ask them to connect your domain via the name servers (ns1.wix.com & ns2.wix.com).
       
      Both of these steps are essential and the omission of either will result in a domain that’s not connected correctly.
      You can troubleshoot your domain here.
       
      Note: Please make sure to firstly add your domain name under the Wix domain manager
      Eileen, Wix Team.
  • henrysusa

    Replied by henrysusa 4 days ago

    Dear Wix,

    I'm currently using Dot5Hosting to host my website and I bought my domain from them as well. I created an account with wix to create a new website and I still working on it.

    My question is: Once I'm done creating my wix website how can I make it work with my domain name?

    Please help I'm really confuse and I don't want to waste my time working on my wix site if I'm not going to be able to make it work.

    Waiting for your help

    Val

    • Danna Wix Team

      Replied by Danna 4 days ago

      Hi Val!

       

      What you could do, is to maintain your existing domain subscription and simply have it point to your Wix site! This means that you'll continue to pay your current host for the domain hosting and they'll control your domain records, but the domain will be directing your viewers to your Wix site.

       

      To connect your Wix site to your domain, you will need to upgrade to one of the following premium plans:

       

      - Connect Domain Plan (this plan does not remove Wix ads)
      - Combo Plan
      - Unlimited Plan
      - eCommerce Plan

       

      To learn more about our premium plans and what they include, please click here.


      If you have already purchased a domain from another hosting company, click here to learn how to connect it to your Wix site.

       

      In order to complete the process, you will need to ask your current hosting company (the company you purchased your domain name from), to point your domain to the Wix server using the following CNAMES: ns1.wix.com & ns2.wix.com.

       

      I hope this helps! Please feel free to contact us again for any future assistance!

       

      Danna- Wix Team
    • henrysusa

      Replied by henrysusa 4 days ago

      Thanks Danna

    • Eileen Wix Team

      Replied by Eileen 4 days ago

      Hey henrysusa

      We're happy to help! 

      Please do not hesitate to contact us should you require any further assistance.

      Eileen, Wix Team.
  • kimmel259

    Replied by kimmel259 4 days ago

    Hi, I am trying to connect my domain floteksolutions.com and I keep running into connection errors. Really need some help!

     

    Kayla

    • Danna Wix Team

      Replied by Danna 4 days ago

      Hi!

       

      I can see that you have properly assigned your domain to your Premium site, however, the pointing configuration with your registrar isn't updated with the Wix name servers.

       

      In order to complete the domain connection process, please ask your hosting company (where you purchased your domain name from) to point your domain to the Wix server using the following cnames:

       

      ns1.wix.com

      ns2.wix.com

       

      Note that once they have made the changes, the domain can take 72 hours to fully propagate.

       

      Let us know if you require any further assistance!

       

      Danna- Wix Team
  • julianofs

    Replied by julianofs 4 days ago

    Dear Wix team,

    I've got the Google domain www.emporio-castelo.com, but it is not connecting to my Wix site. I'm a layman on this matter and I don't know what to do. Please help me.

    Thank you.

    • Barrios Wix Team

      Replied by Barrios 4 days ago

      Hi,

       

      I checked your domain conenction and it appears that your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect. If your registrar is Godaddy click here, otherwise here

       

      We are here should you require further assistance.

      Many thanks, Barrios
  • sjphillips7

    Replied by sjphillips7 5 days ago

    Hi I have purchased a domain elsewhere but it is not connecting to my wix site.

    My domain is shangye.co.nz

    The support have said:
    "it is still pointing to 23.236.62.147, which is not going anywhere."

    could you let me know how to get this working
     

    • Rapido Wix Team

      Replied by Rapido 5 days ago

       

      I have visited your domain and I see it is correctly directed to your Wix site. Your site works perfectly!

      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites". Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.

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