Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

To connect your site to a domain please visit our Domain Portal or view the video below. The connection may take up to 72 hours to take effect.

Check out this video for instructions:

Connecting a domain to your site is a premium feature, if your site is not yet upgraded please click here.

If you do not have a domain you can buy one from Wix, click here to proceed.

Already connected your domain but having problems? Please click here.

Transferring your Wix domain to a different host: If you have a Wix domain, click here for instructions on how to transfer it to a different host.

Transferring your domain name to Wix:  *This feature has not yet been released to all users.*  You can currently transfer only domains with the following extensions: .com, .org, .net, .biz. and .info. You can transfer your domain from another registrar to your Wix account. To transfer your domain, verify that at least 60 days have passed since your registered or last transferred your domain and make sure that your domain is unlocked. For more information please click here.

Don't have a domain yet? To get a free domain for a year,  click below:

Unlimited Sale

Ecommerce Sale

Replies(1,981 replies total)

Show my replies first
  • info47753

    Replied by info47753 8 hours ago

    want to keep wwix as the host of my website www.survivalpride.com but need redirect it to my new website I built with weebly. I have tried and it keeps giving me an error message or I type the ip: and its still not going to the website I build with weebly. can you please redirect my domain www.survivalpride.com to weebly 

    • Itamar Wix Team

      Replied by Itamar 7 hours ago


      Thank you for contacting us.


      Please note I checked your domain records and it seems you managed to add the records correctly. I also checked your actual domain and it redirects correctly to your new site.


      Do you require further assistance?

      Itamar, Wix team
  • littleredpicnic

    Replied by littleredpicnic 13 hours ago

    Hi Guys,


    I have just registered a .co.za domain name but would like to keep wix as my hosting company.

    The company that registered my domain say that I NEED an IP address from Wix so they can point it to the right place.

    How can I get that so I can sort this out?


    Alternatively, is it possible for me to have the company here host everything instead but keep my wix website? (I like the template & the work I have already done on it!!)

    I'm a complete tech noob so, please explain in simple language.


    Many thanks,


    • Ritti Wix Team

      Replied by Ritti 13 hours ago

      Hi Leanda,

      We will host your WIX site weather you connect to us via IP or Name servers.

      We strongly recommend to connect to us via Name servers.

      Wix's name servers are:

      NS1.WIX.COM (IP address

      NS2.WIX.COM (IP address

      When connecting your domain to Wix's name servers there are two important steps that you must complete.

      1. Make sure that you have added the domain in your Wix account.
      For more information, please click here.
      2. Contact your domain host and ask them to connect your domain to Wix's the name servers (ns1.wix.com & ns2.wix.com).
      Both of these steps are essential and the omission of either will result in a domain that is not properly connected.


      Best, Ritti
  • garvelaz

    Replied by garvelaz 18 hours ago

    Hi guys

    I am trying to redirect my domain (www.bujinkan-toradojo.com purchased with WIX) to www.bujinkantoradojo.com (purchased to Weebly).

    I tried changing the IP address in WIX but is not working (re-directed to

    I made a website using Weebly and need to point my domain to their servers.  Can you set this up or walk me through the process of making these changes?  I need to change my A-Records for both "www" and my root domain. That's one record for www.mydomain.com pointing to And one record for mydomain.com also pointing to 

    If you need more info on these changes, please see:
    Note that I want to keep using you as my domain registrar.  I am not requesting a transfer and do not have new name servers to provide you. 

    • amitn6 Wix Team

      Replied by amitn6 14 hours ago

      Hello garvelaz,

      We have made the necessary changes and it should update in an hour

      Let us know if you have any further questions.

      Kind regards, Amit
  • vikygilis

    Replied by vikygilis 19 hours ago

    necessary info for mij domail



    can you please provide me the necessary information to link my own domain with my agent to wix?


    thank you



    • nikolaib1 Wix Team

      Replied by nikolaib1 11 hours ago

      Hi Viky,


      Thank you for contacting us.


      Please note I have merged your question to the relevant thread. Please refer to the Best Reply above in order to connect your domain to your Wix site.


      Please contact us if you require any further assistance.

      Nikolai, Wix team
  • vpjquinn

    Replied by vpjquinn Yesterday

    I paid to connect my current domain with my wix website. How long does it take for my wix site to appear on my current domain site?

    • Yotam Wix Team

      Replied by Yotam Yesterday

      Hi vpjquinn,

      Thank you for contacting Wix support.

      I can see that you have only recently connected your domain to your Wix site.

      Please note that these domain changes may take up to 72 hours to fully propagate.


      Please allow this time to pass and if the issue persists, contact us immediately.

      Yotam Wix Team
    • vpjquinn

      Replied by vpjquinn 45 minutes ago

      So now it's been 72 hours and still nothing. What do I do now?

  • camprazis

    Replied by camprazis Yesterday


    I´m trying to get my website up and running but fail.  The website is www.trawell.se

    How can I see or verify that I have done correct connections?

    Thanks in advance


    Christos Amprazis

    premium member

    • camprazis

      Replied by camprazis Yesterday


      I´m trying to get my website up and running but fail.  The website is www.trawell.se

      How can I see or verify that I have done correct connections?

      Thanks in advance


      Christos Amprazis

      premium member

    • Itamar S Wix Team

      Replied by Itamar S Yesterday



      When I try to visit your domain, it changes to www.www.trawell.se.

      This issue occurs when your domain is not pointing to Wix correctly, according to the instructions provided. 

      If your domain is managed elsewhere, and pointing to Wix using A records, please make sure that you have added the records according to our instructions here.


      Note: We do not recommend using the pointing method, rather we suggest pointing your domain's name servers to Wix's name servers (NS1.WIX.COM and NS2.WIX.COM).


      Note: Many Internet Service Providers (ISP) cache their DNS records and update them once every 3 days. Therefore if you have pointed to Wix using name servers within the last 72 hours, and you are still experiencing this issue, please allow the changes 72 hours to propagate before trying again. 


      If you have any questions, please let us know. 


  • tjf9791

    Replied by tjf9791 Yesterday

    Domain transfer



    can I use a domain   ..........com.au with your web builder?



    • Tal Wix Team

      Replied by Tal Yesterday

      Hi tjf9791,


      Of course you can use your .com.au domain with your Wix site.

      Please check the Best Reply at the top of this page for instructions.

      Tal, Wix Team
  • billcameron

    Replied by billcameron 3 days ago

    Connecting WIX site to another web hosting company?

    I have a DreamHost domain, web, email hosting account. How do I get my WIX site to connect to my DreamHost account so the website will appear?

    • Dima Wix Team

      Replied by Dima 3 days ago


      I merged your message to the general thread concerning this issue. Please take a look at the best reply above. 


      Dima -Wix support team-
  • carinajern

    Replied by carinajern 3 days ago

    Hi, a have my domain www.carinajern.com at Svenska Domäner in Sweden www.svenskadomaner.se. I would like to get that domain connected to my site here at wix. Either you help me to connect it or I will have to ask them. In that case i will need the pointing information from you.

    Kind Regards!

    Carina Jern

    • Eyal Wix Team

      Replied by Eyal 3 days ago

      Hej Carina, 


      Thank you for contacting us. Please watch the video provided in the Best Reply at the top of the thread and simply ask your domain host to connect your domain to NS1.WIX.COM and NS2.WIX.COM

      For more information on contacting your domain host, click here.


      If you have any other questions, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • topnotchbeauty

    Replied by topnotchbeauty 4 days ago

    I have been trying for 3 days now to link my domain (from freehosting.com) to my site here on wix.com. It is really giving me a headache! Wish the process was easier to link. Not the best computer tech, but even this puzzles my brain. Please help!

    • shayb7 Wix Team

      Replied by shayb7 4 days ago



      I can see that the Wix account that you are currently using (email address topnotchbeautysupplies@yahoo.com) is a Free account. If you would like to connect your domain to your Wix site under this account, you will first need to upgrade this site with one of our premium plans as connecting a domain to a Wix site is a premium feature. For information about our plans, click here.


      Once your site is upgraded, click here for step by step instructions on how to connect your domain to your Wix site.


      If you are still unable to properly connect your domain to Wix, please provide us with the domain name and we will be happy to further assist.

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply