- Back to Search Results
Stats 417,313 topics posted 7,167 include Best Reply by Wix Team
I have searched and see this has come up before, but I would request clarification. On some computers the page will not load - only white screen. Source code there, but nothing on screen. I use Chrome, but have tried in Explorer as well. Works on my home laptop, other private laptops, ipads, and mobile, but not at work place My concern is if this is common for anyone that may be trying to pull the site up from something other than a private computer, where there may be extra security measures in place that cannot be changed. The site is www.atlanticflorida.com Love working with your product. I am assisting in marking property and it is important that I know why this happens and if it happens or more computers than not -- based on whatever the issue is. Thank you.
Replies(9 replies total)
Replied by jsdinnie July 13, 2014
hi - i'm having the same white screen problem. i have built a site on wix with my macair. using chrome i can view the final site and it is all running fine. my wife went to log onto the site, in chrome, on her sony vaio. all she gets is a white screen. I have cleared the cache, browsing history, restarts, restored chrome back to original settings and it still has just a white screen. i've right clicked on the white screen and can view the source code so i know the site is there but there seems to be no reasonable explanation for why the site is not veiwable. all other sites i view on the sony work fine...just this wix one. it seems you may have some sort of bug in your coding? it's a problem that you need to find a sensible solution to as i can't have my site running thinking that people are able to view it......
Replied by matthewlawless July 11, 2014
Hi I have the same problem with viewing my web page and others that mention the same issue on large corporations computers. For example when I put in
I just get a white page that does not work. I can load my wix account and I can go to editor and preview my site on a IE9 browser using these work computers. But type in my domian and again my site will not load up even in Chrome on a work computer, it is fine from my personal and other friends personal computers, but I need large corporations with extra security setting and firewalls to be able to see my site. I can pretty much load up anything from the work computer and unless its restricted it will allow it or atleast come up with a warning message. Many organisations do not allow their employees to change security settings and most people are not that tech advanced to try to change the security settings, so if the site does not load then its bye bye for my site and potential business.
Wix templates are great to work with, but from a business perspective if Wix can not make them viewable on a large number of older browsers then I and I am sure a large number of people will have to go elsewhere.
Is there a way to change the settings in wix or do you have non HTML5 that can be seen by a number of browsers including older browsers as this limitation is too unflexiable on not business smart to stick with
Replied by marciiee July 3, 2014
I am also experiencing this. I had posted under a different question in the forum a few days ago and got advice, but nothing is working. When I type in my domain name www.illuminatedyouconsulting.com, my computer shows that I am connected to my website, but the screen is completely white....totally blank. My network connection is fine. I can access all other sites on the internet except my own. I have tried with internet explorer, in chrome and in firefox with the same results in all browsers. I have gone through my computer, deleted unwanted programs, scanned for malware and other security issues and checked my anti virus protection. I have tried using a private browsing window on each browser to bring up the site and also typed in https:// before my domain name in each browser. That brings up an error saying : Firefox can't establish a connection to the server at www.illuminatedyouconsulting.com. Chrome says: This webpage is not available. Internet explorer still brings up a blank page. I am at a loss since other computers in the house and outside of the house can bring up my site just fine. I can access it on my tablet using chrome and my iphone. However I need to use my office computer which I spent days on building my site ,in order to access my site. I cannot view it even when I go into my wix account and click view my site. I cannot edit my site through the wix editor because it just continuously appears to be loading. When I try to exit out of the wix editor it says that my unsaved changes will not be saved even though it shows it's still loading. I have updated my flash player, java and my browsers to the most recent versions.
Please, do you have ANY other advice as to how to fix this? I need to access my site from this computer!
Replied by Alon - WIX team February 7, 2013
keep in mid that the account that holds your website "atlanticflorida.com" is email@example.com and not firstname.lastname@example.org
the account " email@example.com" doesn't have saved websites in it.
moreover, it seems that your website http://www.atlanticflorida.com/ works as expected, are you still facing the problem ?Alon - Wix Team
Replied by sherrimcd33 February 7, 2013
Great - Now I can't even get to my site from the computer I built the site on. I have tried to log in. I got in once, it would not add a page. Logged off and now it will not show my site. Cleared cache. Please help. Very frustrating.
Replied by sherrimcd33 February 6, 2013
Nicole - Thank you. I have reviewed all of the above. I have one last question that I am confused about. The computer (at work) that the site will not pull up from is Windows XP operating system. I can't download FireFox here, but I do have Chrome and use that as my browser and this same problem arises with Chrome. Is the XP operating system the problem here? It seems your response is about IE browsers and the different versions. So, if I am not using IE, but instead Chrome and have the same problem is there a way to resolve it at the site. Again, my concern is we are marketing this property globally and if it is this difficult to pull it up on large system computers it could be a problem.
Thanks - Sherri
Replied by Nicole Wix Team February 6, 2013
I checked your http://www.atlanticflorida.com/ website with FireFox, Chrome and Internet Explorer 9 and it worked as expected.
I also checked the technical side and your domain is connected correctly.
Please note: Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.
You can easily check how well your current browser supports HTML5 here.
You can also check out this site to see a detailed look at which browsers are better optimized for HTML5.
1. Microsoft does not support IE9 on Windows XP. If you're using Windows XP, we suggest you use another browser. We hope Microsoft will provide a solution for supporting HTML5 in the Windows XP Operating System soon.